Reached out and the contractor responded that they can do the project. I asked when can we meet on…read moresite to review the project, crickets. Asked again few days later, zero response. Would not do business with someone who would not respond at all even before we hired them and paid money to do the project. Can only image if we already paid and need a warranty repair.

I had a problem with a broken Å in my hot tub and needed help getting the threaded part out and the…read moreability to put in a new filter. These guys came out and were at my house in less than an hour in fountain Hills, which is not the norm a lot of people don't like to come out here because it's too far. Desert Fallsresponded immediately and their tech came off and resolved my issue in a heartbeat. I really appreciate professional fast response and quick fix. Don't hesitate to call these guys. They definitely care and they will take care of your problem. I'll call them again in a heartbeat.

Steve is noncommunicative, at best. He initially quoted us a monthly pool service rate for weekly…read moreservice. However, he increased our rate twice within the first three years of service without notice to us, or an explanation of why the monthly rate had increased. His website makes you think he runs a substantial operation, but his business is only a mom and pop shop consisting only of Steve and his wife (and sometimes a pool cleaner employee). He subcontracts out his pool remodel business, as he did with us, and some other services he claims to do. His website says he does tile cleaning to remove calcium stain buildup, but we've asked him on two occasions to clean our tile. He just says he can't do it, and leaves it up to us to clean as best we can (we are seniors in our 70's). In addition to this, last month he charged us $150 to clean our pool filter. He has never charged us for cleaning our pool filter before. It turns out in the four years we've used Steve, he has never cleaned our pool filter once until last month. What kind of pool service is this? Finally, Steve appears to have a problem retaining a pool cleaner employee. For almost two years, Steve and his wife cleaned our pool weekly themselves after their pool cleaner quit. Last November or December 2023 Steve was able to hire another employee to clean pools, but the employee did not show up the last week of December 2023. When we called about this, we were told he gave his employee off the week of Christmas 2023. This year, his employee did not show up this past week (November 2024). When we called about this, he now says he "gives" the employee off the week of Thanksgiving, the week of Christmas, and the day after New Years Day. We don't have a problem with Steve "giving" his employee time off, at times of his choosing, but he still charges us for the times his employee is off. So, in essence, Steve is trying to get his clients to pay for his generosity to his employee even though we give a generous Christmas bonus every year to whoever has been servicing our pool (including Steve and his wife when they serviced our pool). Due to the above issues, we have now dismissed Adobe Pools and Spa as our pool cleaning service. My advice to anyone considering hiring Adobe Pools and Spas, is to first get your agreement with Steve in writing, including monthly fees, what "services" are included, specific day(s) his employee is going to be "off", and how those days will be made up if you are charged for them.

Excellent professional! We've known Steve for more than 10 years, and we can't say enough about…read morehis work ethic, professionalism, and incredibly vast knowledge about everything/anything that has to do with a spa or pool. He is amazing, truly honest, and Is always here to help us out, and especially when in crisis mode with our numerous pool problems. If you need a phonemenal person to care for your pool and spa...look no further, Steve is the professional we highly recommend. Susan and Bob McLoone

Very Knowledgeable! Been using Henrys service for 2 years and I am scared to think of his business…read morenot being here. My pool/spa can be annoying because of some of the backwards things the builder did but he always figures the issues out very quickly and problems are always solved. He's been more than generous with knowledge when it is something he can walk me through on the phone and always fair pricing for service. Im fairly OCD so with those tendencies he's been patient too.

Terrible driving cut me off almost causing a crash, also looked them up seems like pool service is…read moreterrible

Friendly, reliable and professional. Never any problems with…read moremy service or any help I need with my pool and equipment. Travis is always responsive and helpful.

I have been nothing but pleased with my service from Carter's. After switching three times and…read moretrying to do it myself, I was finally given Travis' number. He is on time. Prompt. Helpful. Honest. And good to my dogs! I cannot recommend this company enough (and have many, many times.)

I purchased my home November 2021 and Sonoran newly remodeled/resurfaced the pool before I…read morepurchased it. Within a month of owning the home a pool leak was discovered coming from the pool light, and skimmer throat seal. I contacted Sonoran Water Custom Pools and Spa and was told because I am a new owner that the warranty is not transferrable. I thought to myself okay that's weird that they don't stand behind their service. So I went ahead and spent over $1000 to drain the pool and fix the leaks. Additionally it was recommended that I fix the foundation bellow my pool pump because the pump was placed over unstable ground. Now 5 months later another water leak is discovered. This time the tile is found to be cracked leading to the pool steps. Why is the pool that is newly resurfaced already having cracks in the tile and pebble tec? Both my leak detection professional and pool maintenance person were surprised that this is happening so soon after the pool was resurfaced. The only logical answer as to why is that the pool company didn't fix all the problems under and around the pool before it was resurfaced. I have reached out the Sonoran about these problems and haven't received a call back. If they are a reputable pool company they should care about the quality of their work and stand behind their services. I am afraid what other leaks and cracks this pool will have in the future because in less than 6 months I have had 3 sources of leaks. I do not recommend anyone uses this company until they start taking responsability for the services they provide.

We love this company!!!! They have been knowledgeable, quick, and friendly. This is a family run…read morecompany. We bought our house in July and two weeks later our pool pump died, of course not covered by our home warranty. All the guys at Sonoran Water's have been great about making sure our new equipment is running at top performance. We truly lucked out finding this place. We will be using their services for a very long time.

Just a solid company, very informative and friendly staff. Very patient when I come up with my…read moreinsane questions. Always ready to help out.

Not worth the money or time.. charged me for what he never did and told me I needed to get a new…read morefilter for him to continue. DID NOT DO THE JOB HE WAS PAID FOR. Do not waste anything on these losers..I attached pics of the first time they came and the algae that needed be taken care of. And again a week after. No changes. Ryan said if I was to get a new filter it would take the algae away..

Damian built and services my pool. Not only a great builder his knowledge is above par.read more

Damien was amazing! From the point of first contact to pool filter fixed was 2 days! Incredibly…read moreknowledgeable and personable. We finally found someone we can trust!

Very little time spent sctually cleaning the pool. More just testing chemicals and adding chlorine…read moretabs. Empties baskets, but we do that already. We're close to just doing it ourselves for the price they charge for the mediocre service. Update: I did communicate that we were disappointed with the amount of time spent on our pool cleaning, which literally is 5 minutes, I took a video timing it actually. The owner defended his employee stating he has several pools to clean in one day. I don't expect perfection, but I expect more than a guy stopping over to drop chlorine tablets in fir the price paid. Our tech was a nice young man, very kind to our dogs and us. Too bad he has so many clients and wasn't able to provide more than 5 minutes of time on our pool. After posting this review, the owner emailed me terminating our service immediately. Hmmm...seems if he really cared, he would have called me to discuss. I wish our tech the best.

We've been using Shimmering Water's Pool Service for a few years. They were referred to us by a…read morefriend and I would quickly refer them to any friend or family member. They are consistent, reliable, fair, honest, and have worked with me on any issue or need that I have had. All work, whether it be the weekly cleaning or a repair has been done on time. The workspace has been left clean and everything has worked properly when first installed with no follow up needed. Highly recommend