Steve is noncommunicative, at best. He initially quoted us a monthly pool service rate for weekly service. However, he increased our rate twice within the first three years of service without notice to us, or an explanation of why the monthly rate had increased. His website makes you think he runs a substantial operation, but his business is only a mom and pop shop consisting only of Steve and his wife (and sometimes a pool cleaner employee). He subcontracts out his pool remodel business, as he did with us, and some other services he claims to do. His website says he does tile cleaning to remove calcium stain buildup, but we've asked him on two occasions to clean our tile. He just says he can't do it, and leaves it up to us to clean as best we can (we are seniors in our 70's). In addition to this, last month he charged us $150 to clean our pool filter. He has never charged us for cleaning our pool filter before. It turns out in the four years we've used Steve, he has never cleaned our pool filter once until last month. What kind of pool service is this? Finally, Steve appears to have a problem retaining a pool cleaner employee. For almost two years, Steve and his wife cleaned our pool weekly themselves after their pool cleaner quit. Last November or December 2023 Steve was able to hire another employee to clean pools, but the employee did not show up the last week of December 2023. When we called about this, we were told he gave his employee off the week of Christmas 2023. This year, his employee did not show up this past week (November 2024). When we called about this, he now says he "gives" the employee off the week of Thanksgiving, the week of Christmas, and the day after New Years Day. We don't have a problem with Steve "giving" his employee time off, at times of his choosing, but he still charges us for the times his employee is off. So, in essence, Steve is trying to get his clients to pay for his generosity to his employee even though we give a generous Christmas bonus every year to whoever has been servicing our pool (including Steve and his wife when they serviced our pool). Due to the above issues, we have now dismissed Adobe Pools and Spa as our pool cleaning service. My advice to anyone considering hiring Adobe Pools and Spas, is to first get your agreement with Steve in writing, including monthly fees, what "services" are included, specific day(s) his employee is going to be "off", and how those days will be made up if you are charged for them. read more
