Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Cory was absolutely amazing. His attention to detail is unsurpassed…read more He was professional and most courteous. You are fortunate to have him on your team.!!!! Joe Fucci

This was our 2nd Pool with California Pool and Landscape. From the ideation phase all the way to…read morethe finishing touches, their team is highly consultative, patient, and clear experts in their craft. Every single team member (including Cliff, Brian, Jerimiah, Anna, and more!) made every single step of the process easy for us. We felt that they all truly cared about our project turning out the way we envisioned it, and held our hand throughout the entire process. This all mirrors the experience we had with the first pool we built with them. In addition to the great job they do during construction, the level of care they've put into taking care of us and their stellar warranty program that we've successfully utilized for small things like jet caps / lights over the last 5 years, are all reasons that we came back for this second project. Our yard went from a gravel lot to a desert oasis! The yard presented some unique challenges and limitations, but the CPL team overcame those with ease. We truly wouldn't have been able to do this project without them. I could not recommend CPL and their team more for anyone looking to build a custom pool, big or small! Thanks again CPL team! See you on the 3rd one!

This pool repair company provided premiere service and follow-through. Chris and Charlie are so…read moreresponsive, quick to be onsite for repairs and all at such reasonable costs. They are definitely my "go to". Pool system is up and running quickly and consistently for a month now producing a crystal clear swimming pool. Thanks guys!!

A great pool service, dependable and my pool looks great !…read more It was looking green, replaced filter and pool vacuum and wow!! If you are looking for a new pool w, put them on your short list

I highly recommend Boulder Valley Pools!…read more The level of professionalism and thoroughness from Paul was exceptional. I had issues with both my vacuum head and hoses and Paul took a lot of time to explain exactly what was going on with my pool setup. He walked me through how the equipment operates and pointed out warning signs to prevent further issues. Paul genuinely cares about the quality of his work and even followed up shortly after the visit to verify that the system was running smoothly and that I was completely satisfied. If you are looking for a reliable, knowledgeable, and customer-focused pool service, look no further!

1 Star Extremely…read moredisappointing experience. I contacted this pool company because I needed a basic quote for a crack in my pool. I was told someone would come out to take a look, but no one showed up. I called again and was told they would come out the next day. Again, no one showed up. I then received an apology and was told I was penciled in for Tuesday and that they could probably provide me with a quote if I sent pictures, my address, and my personal information. I did exactly that and provided everything they requested. Still no quote. I eventually called again because I never received the promised email. I was then told that they thought they had already given me the quote. They hadn't. And, once again, no one came out on Tuesday as promised. At this point, it was just excuse after excuse after excuse. I spent my time making calls, sending pictures and information, and trying to accommodate their schedule, only to never receive the basic service I originally requested. I honestly don't understand how this company has so many positive reviews based on my experience. Regardless, I would never use or recommend this company. If getting a simple estimate is this difficult, I certainly wouldn't trust them with an actual pool repair.

After several phone calls and text message exchanges, Jeff left me high and dry today as a No Show…read morewith no explanation. Yesterday was a fiasco trying to coordinate between his personal errands, flat tires and more. Poor guy must have a terrible dark cloud following him everywhere. Best wishes to Jeff and anyone who needs his services.

Jeff was extremely thorough and showed me everything I needed to know about the system.read more

Was flexible during planning and installation. However, was unresponsive when asked to check a…read moreminor post-install leak.

At first I gave 5 star review but now I want to change to a1 star, my reason I needed another…read morecleaning and to look at filter but I was ghosted!!! Left several messages but never return my messages

Had an issue with my pool heater. Tyson was able to diagnose it over text messages. Simple fix but…read moresaved me a lot of time. Will call Sapphire next time I need help!

Exceptional Experience with Sapphire Pools!…read more If you are looking to remodel your pool, I cannot recommend Sapphire Pools enough. They just finished a complete overhaul of our pool, and the results are absolutely stunning. A huge thank you to Tyson, who oversaw the entire project. From start to finish, Tyson was a total pro--super communicative, transparent about the timeline, and clearly committed to high-quality work. He made what could have been a stressful construction project feel smooth and manageable. It's rare to find someone who takes this much pride in the details, and it really shows in the final product. The crew was respectful of our property, worked efficiently, and left us with a backyard that looks brand new. If you want the job done right the first time, ask for Tyson at Sapphire Pools. 5/5 stars - we couldn't be happier!

I discovered a crack in my salt cell Union and decided the fix was too much for me especially on a…read moreFriday afternoon. I contacted K and K who responded immediately and I had it repaired within 3 hours of calling. Extremely nice, fair, and quality was amazing. I wished I would have used him when I had the salt cell installed. This is my pool fix it guy from here on. Thank you K and K.

Last year (at the end of May), this company replaced the motor on my pool pump and charged me $660…read morefor the repair, which included a 1-year warranty on the motor. At the time, a complete pump replacement, including labor and taxes, was around $1,600. Fast forward to this year: the motor failed less than 1.5 months after the warranty expired. Given how close the failure was to the warranty period, I contacted the company hoping they would offer some goodwill assistance or a reasonable discount. Instead, I was quoted between $2,150 and $2,800 for a replacement, depending on the model and horsepower, with only a $100 discount offered. What makes this especially frustrating is that the 1.5 HP pump model they quoted is available online for around $1,150. The pricing difference feels excessive. Based on my experience, I would be very cautious about using this company for repairs. I understand warranties have limits, but I expected better customer service and a more reasonable resolution given that the motor failed so soon after the warranty expired. Unfortunately, it left me feeling that the focus was more on maximizing revenue than on building long-term customer relationships.

We couldn't be happier with Refresh Pools AZ! After moving into our new home, our pool was in rough…read moreshape and desperately needed some expert attention. Dannee completely transformed it. Refresh Pools AZ is a wonderful husband and wife team, and it really shows in the level of care and pride they put into their work. From the very beginning, Dannee was incredibly knowledgeable, professional, and thorough. She took the time to explain what needed to be done, communicated clearly throughout the process, and went above and beyond to revive our pool. The difference is remarkable. It went from looking neglected to crystal clear. What impressed us most was the pride Dannee takes in her work. She didn't just do the minimum. She genuinely cared about restoring our pool the right way and making sure everything was perfect. It's rare to find someone who combines expertise, reliability, and exceptional customer service the way she does. If you're looking for a pool company you can truly trust, I highly recommend Refresh Pools AZ. Supporting a local family owned business that delivers this level of quality makes the experience even better. Dannee and her husband exceeded every expectation, and we're so grateful to have found them. We look forward to working with them for years to come. Five stars without hesitation!

My pools service was bought by another company (CF) and within a few months I came home from a…read morevacation to a green pool. I called them out and gave them about 7 days of back and forth to fix it. They had multiple attempts all failures. At that point I gave up and using reviews called Refresh Pools for a second opinion. The owner came out. He knew exactly what was needed, from immediate fix to the things that were needed for longer term success. I hired them and the photos show the results. They were quick, they knew exactly what they were doing and the pools is now sparkling. Refresh Pools is now taking care of the pool every week. I would so highly recommend Refresh Pools. I forgot that I already reviewed them here so same story but it was so important that I got a good review up for them I just did a new one just in case.

I've been a client of T's Pool Service for over 4 years and…read morehighly rate Tyler's service. His company is professional and reliable. I really appreciate getting a text when the technician is on the way and then getting an email report with a picture of my pool and courtyard fountain after service is completed. My pool is always sparkling clean. The owner, Tyler, is very responsive and helpful whenever I need something. For example my key box attached to my gate was malfunctioning and I was promptly notified of the problem in my pool report email. Since I'm an out of town owner in California, I was able to buy and new key box and send it to Tyler to have it switched out. Tyler made it easy for me. I highly recommend T's Pool Service.

Love T's pool cleaning service. We have had several pool cleaners and Tyler and his crew are great!…read moreHis prices are very reasonable!