Absolutely Amazing!…read more Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough!

Drew Siler has been fantastic representative to work with at Dolphin! I've requested many quotes…read morefrom pool companies in the valley, most companies tried to up-charge or didn't listen to our specific pool design. Drew is no frills, really listens to the customer and from first interaction felt like an old friend. Thanks for making this experience so great, Drew!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

Great service. Very friendly and prompt to respond. Martin did a great job on the initial visit and…read morewe will be having him back weekly.

I gave Martin 2 stars because when it comes to actually cleaning the pool he did very well…read more Communication was not good. I asked him about converting my filter from DE to Cartridge and about tanks that were branded. He offered a used filter tank for a price and said he was confirming its condition and I said ok. Then he came back and the installed price was almost double but he aid that included cartridges and installation so I agreed. Then he showed up and left dropped off the tank all sealed up and said it was ready to install and he was having someone install it that afternoon. I did not see any new cartridges anywhere so I opened the tank and found old dirty cartridges inside. So I told him I thought I was getting new cartridges and he responded cartridges were expensive, I told him I understood but thought the much higher price included the $200 cartridges. So I told him I did not want it with old cartridges and he said he would pick it up. It just left a bad taste because he never communicated he was using old dirty cartridges. My intent was to speak with him the next time he came but he sent someone else the next week. Then this week he did not show up on the scheduled day and when I asked if he was coming he called me and said it was not working out. I feel it did not work for him because I was upset and confronted him on using dirty cartridges. Martin cleans pools well but if it weee me I would not ask him for anything above a weekly pool cleaning service (no filter cleaning, maintenance and no repairs because that was-completely different experience). It's really disappointing that he chose the route he chose versus having a difficult conversation to try and clear up his tarnished reputation with me that could have been just poor or ambiguous communication.

Paid cash for a 2023 Dimension One "Amore Bay" Spa. The delivery crew came to measure the job and…read moresaid it would "just fit." They quoted one price for the delivery, then raised it upon completion. I learned there's a known plumbing issue with this particular make & model's "volcano" jet in the center. It finally burst after only 11 months of use & now the spa leaks water daily. I've had it sitting empty for 2 weeks waiting for them to come and repair it @ almost $2K. I'm pretty disappointed in the product & the service, I suggest you buy your spa elsewhere.

Lisa is amazing!! Thank you for listening to our concerns…read moreand being the best! So kind, caring and ready to help with anything

In March of 2024 we bought a used Caldera spa from Desert Hot Tubs in Phoenix. The salesman we…read moreworked with was helpful and answered a lot of questions when we decided on the spa we were getting. I noticed it had eight speakers in it, and I asked the salesman whose name was Chris, whether the spa had Bluetooth and he assured me that it did. We bought the spa with the understanding it had Bluetooth. He gave me warranty paperwork which indicated the sound system was covered for 6 months as a used spa. When we got the spot installed at our house, we discovered that the Bluetooth did not work and Desert hot tubs sent out a succession of service people who told me I just didn't know how to operate it. (I do know how to operate Bluetooth!) and then explained to me that in a later session that they didn't have the parts to fix it and after waiting for over six months to get someone to come out and fix it, I received a call from Tricia, their service manager, who assured me that they were going to honor their commitment to fix the Bluetooth in the spa that I purchased even though more than six months had expired. She admitted their service department had dropped the ball. One week later I received a call from Tricia telling me that they were not going to honor their promise to fix the spa because the contract said Desert Hot Tubs was not obligated to honor verbal promises...only what is stated in the contract. They said this spa was no longer under warranty and that I had not read the fine print in the contract which said that regardless of the salesman's promises the only thing that really counts is the contract. They also told me the salesman is no longer with them...as if that had some bearing on the situation. I've been in business a very long time and any ethical business that I've worked with always honors the promises the salespeople make, particularly in something this straightforward. They initially acted as if they should be responsible for fixing the Bluetooth and then later decided that they weren't going to fix the Bluetooth. I would strongly recommend not ever buying any equipment from Desert Hot Tubs. I would further recommend not trusting anything that any of their sales people tell you. And finally, I would recommend staying away from a business whose ownership responds to customers in this fashion.

I have purchased three hot tubs from this business. Never again. They have one warrantee company…read morewho is not helpful and there attitude is like, "we Got our money.... Not our problem." There used to be three options. Over priced and under serviced.

I can always buy my chlorine at Costco. Waiting on your bruh before me, even though I was there…read morefirst, is great, but now I'm never gonna buy any of my chemical's from Leslie's so yeah, not the smartest way to run a business. I'm only one person, but I speak with my $. .

Received excellent service from the Leslie's Pool location on Bell Road near Tatum…read morePicked up a spray to help remove calcium deposit from side of pool I worked exceptionally well

I have a very old spa (25 years) and the pump began to leak at the volute ring. nobody seemed…read moreinterested in helping me find the o rings I needed but instead just wanted to sell me a new pump for $250. I restore WW II aircraft as a volunteer so I always look to repair instead of replace if possible. I tried Grainger and they referred me to a spa warehouse (Sunset Spas)across the street. the young woman in front was very helpful and supplied me with the union o rings and the flange at the heater but didn't have the volute ring and she referred me to Spaworks. i called them immediately and spoke with a very pleasant employee who told me that they had exactly what I needed. I hustled over there and they had the exact parts I needed. so instead of $250 , it cost $17. KUDOS to both Sunset and Spaworks. Chris Clark

We paid them to clean our spa and Vincent scratched the heck out of it. Do not trust them. Do not…read morepay them hundreds of dollars to clean your spa. They will take on the job than complain later that its too much work.

Reached out and the contractor responded that they can do the project. I asked when can we meet on…read moresite to review the project, crickets. Asked again few days later, zero response. Would not do business with someone who would not respond at all even before we hired them and paid money to do the project. Can only image if we already paid and need a warranty repair.

I had a problem with a broken Å in my hot tub and needed help getting the threaded part out and the…read moreability to put in a new filter. These guys came out and were at my house in less than an hour in fountain Hills, which is not the norm a lot of people don't like to come out here because it's too far. Desert Fallsresponded immediately and their tech came off and resolved my issue in a heartbeat. I really appreciate professional fast response and quick fix. Don't hesitate to call these guys. They definitely care and they will take care of your problem. I'll call them again in a heartbeat.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!