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    Services - Sun State Pools

    Pool installation

    Pool maintenance

    Pool remodeling

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    Pool repair

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    Conversation with Mike

    I own an Airbnb in Phoenix and hired sun state pools in December 2020. It started out great until they changed my pool technician a couple months ago. When they changed my technician they also changed my cleaning day to Wednesday, which is no problem. I have cameras on my property and it showed the new technician would come for MAYBE five minutes, if we were lucky, to clean. Our guests never mentioned anything regarding the cleanliness of the pool so I left it alone. However, the weekend of July 24th we had extremely bad thunderstorms and the guest that was at the house said the auto filler was pouring out water from the sides so they turned off the water. That Tuesday July 27th I receive an email saying "Auto fill needs to stay turned on" with a picture of our hose. I replied explaining the situation and asked why they were at our house on a Tuesday as that is not the agreed day upon to clean. They NEVER replied to my email. That weekend my pool started turning cloudy. I called them to see if they could have it cleaned before my next guest arrives. Surprise Surprise they didn't answer. I left a voicemail and they never returned my call. I sent an email and they finally replied and said they would send Mike, the owner out. Mike said the reason my pool is cloudy is because the autofill is cracked. I didn't understand how this would cause cloudiness but since he is the expert I agreed to get it replaced. He installed it on Thursday August 5 and reassured me my pool is now clean but didn't provide a picture. I took his word for it. 3 days later on August 8th I receive a picture from my guest and my pool is green (see picture). I tried calling Mike to ask why my pool is green and he blocked my number. Do NOT hire this company. They have no integrity and do NOT care about their customers. Save your money and go with a different company. I also wrote a review on Google and see the reply below. The reply is inaccurate as you can see from the screenshots of the emails that were sent. Also, please see the attached screenshot of his text saying the pool was clean.

    It seems threats are the next step...aw come on..I received this right after my review published

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    7 years ago

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    7 years ago

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    Michael R.

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    5 years ago

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    9 years ago

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    Island Life Pools & Spas

    Island Life Pools & Spas

    (168 reviews)

    The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

    A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

    Fowler's Pools - Tile replaceed

    Fowler's Pools

    (22 reviews)

    In late March 2024 we contracted with Fowler's to service our pool, spa and water feature. We…read morechose them because they had a very high rating on Yelp. During the initial months, their service was outstanding. At their recommendation we had them replace multiple components to our system. Their initial performance resulted in me writing a five star review on Yelp. In the past year, their service for us had deteriorated significantly. I contacted management multiple times regarding various issues. I complained when they replaced a very competent service technician with an individual who was marginal at best. After several months, he was replaced by another individual who was only minimally better. During the early months of our contract, Fowler's agreed to clean our water feature filter two times per month at no charge. Recently we noticed a reduction in the flow from the waterfall for our water feature and asked the technician to clean the filter. He replied "I'll do it next week". Several days later the water flow stopped altogether. This resulted in another call to management who subsequently informed me that the two times per month cleaning of the filter had not been done for the past five months. He then told me that they were no longer honoring their previous commitment and would only clean the filter every four months with a cost to us of more than $200. If additional cleanings were needed, we would be charged an additional fee. At that point, I decided to look for other vendors. The two that I interviewed both said that the water feature was full of algae. This was without any prompting by us. I contracted with a new vendor who cleaned the water feature filter and removed the algae. The time to clean the filter was seven minutes. To jeprodize a very lucrative contract for a seven minute task makes me question Fowler's business expertise. In retrospect, after spending over $13,000 with Fowler's in less than two years, I realize that they were not the company for us. I gave them more chances than most and they failed to perform to my expectations. I now know why they have recently received poor Yelp ratings from other individuals. On their website, they failed to include Yelp ratings. I wonder why!!! Richard J.

    Been working with Fowler for over a year now. They are great. Handle everything from cleaning and…read moresimple maintenance when something might need a tweak.

    Sun State Pools - poolservice - Updated May 2026

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