When you walk into any retail store and they post signs saying no returns, store credit only,…read morebuyers need to beware. As a general rule, only small one off stores think and operate like this. To post a sign staying no returns in this day and age is just wrong. Shows you what they think about customer service and how they must be really desperate for sales.
I bought a bench for $3,000 and it did not workout, so I returned it the next day and they did process the return. I was one of the lucky ones I thought. That was a good thing and the right thing to do, particularly when the same bench could be bought for $500 cheaper on any of a dozen websites. That I only learned after the fact.
After waiting over a week and the credit not appearing on my credit card, I went back to the store and they assured me that it was on my end. They said they did their part and it is now my problem, not theirs. So, I waited another week, still no credit and I once again returned to the store only to be told the same thing. This time I questioned what they were doing. I also knew it was not on my end, as I had talked to a senior VP at Chase, (a friend and business associate) my credit card issuer.
When I questioned them a little harder they went off on me and said I was picking on them and that I should get a life and go do volunteer work. Imagine being told all of this when all I wanted was my credit, which after two weeks still has not been processed properly. And, now this is my fault.
Then they call me days later and basically tell me that I have two credit cards and I bought the bench on one and returned it on another. Since I only have and use one credit card, I knew that line was BS. So, I pushed back again and then was told it must have been my wife's credit card, which also was a stupid thing to say. It was not. So, I pushed back again and then she said, oh, she was reading the transaction number and not the credit card number. Gives one a warm and fuzzy that they actually know what they are doing.
Although, my issue will one day will be resolved in my favor, the entire interaction with this store was about as bad as it gets. We all have choices where we shop and this store should not be one of them. There are too many other fine retailers that sell exactly what they sell and most of the time 10-20% less. You would think by now they would take a page from Amazon and learn how to run a better operation. Actually, Amazon now gives you your credit as soon as you drop it off at UPS most of the time.
As we say, buyer beware. Never shop at a store that does not want to make it easy to do a return. We have all done a return at some time or another, and one should not have to fight to get your money back on a return.
This is the first time I have ever written a negative review on the internet, but want others to be careful when shopping at small stores like this one. And, if a store post signs saying no returns, only a store credit, just walk out. Too many other choices from fine retailers.
