I will not be using ECJ ever again…read more
The last time I hired them, walking into my apartment felt like a breath of fresh air, like a weight lifted off my shoulders.
This time, it felt like I hired someone to just move stuff around and I'm left with more on my to-do list than I had before they came.
My apartment was decently tidy, so I was mainly looking for actual cleaning, especially as I'd recently had a mouse problem. When I booked, I made a note about the mouse issue and I asked to add on the window track cleaning, since that wasn't included last time.
I walk in after they leave, and there's still mouse poop in certain areas. And the window tracks are still dirty.
Upon further inspection, I see that baseboards are still grimy, the kitchen floor is not swept. There's a scrub pad left in my sponge tray, and my own sponge has a substance on it I don't recognize. My office desk, left messier than it was when I left. Dead bug under something, meaning they cleaned around it rather than removing the item to clean the space fully. They vacuumed my couch and ottoman but not the rug in the same room??? I'm just baffled by the choices made here.
I asked them not to touch the bed. They did anyway.
Bedding that I'd put off to the side because the mice had gotten into it somehow ended up on my clean bed. A brand new weighted blanket (which can't be thrown in the laundry) was placed in an area the mice had taken over. An item with a mouse turd on it was placed on my makeup vanity. (So not only did they not clean the item, now my vanity is contaminated.)
Idk if these cleaners are new, or if they were just having an off day, but I'm struggling to see what they spent 3 hours cleaning. (2 people, 1.5 hours each)
They did an okay job with stuff like the oven, fridge, bathtub, etc. But they failed completely on stuff I actually cared about.
Emely was understanding enough to charge me only for the standard cleaning fee rather than the deep clean fee, but the more I look around, the more I feel like I was still overcharged. She offered to send the cleaners back, which I appreciated, but I had already left home again and moved on with my day.