I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

My necklace chain broke while touring Bainbridge Island yesterday. Fortunately, the pendant & chain…read morefell between my shirt and body. Located Joseph's to buy a new chain. The jeweler inspected it and repaired it for no charge. I'm able to continue my trip wearing the necklace. Thank you Joseph's.

Now that my project has been completed, I owe an updated review. I'm giving an overall 4-star score…read moreprimarily because of the pricing. While the customer service is great, they charge a significant premium for being considered "premier" jewelers in Bellevue. I initially brought in a special gemstone with a chip to get repolished. I was originally quoted around $1,000, which felt very high. After I mentioned finding a place in Kent that quoted $300, they brought their price down to around $450. The repolishing job turned out fantastic! Since they did a great job on the gem, I decided to ask about making a custom ring. I wanted a size 10 gold setting with two small accent diamonds. They found three diamond pairs ranging from 1.14-1.33 total carats. Their estimated total for the 14k gold setting and natural diamond pair came out to $14,050-$17,956, which is very high for a ring, in my opinion. When I asked about lab-grown diamonds instead, the estimate dropped to $9,800-$10,300. Breaking down the math: They estimated $5,000-$6,500 for just the 14k gold setting itself. That leaves roughly $4,000-$5,000 for a ~1.33 ctw pair lab-grown diamond pair, which based on my search online should only typically costs a few hundred dollars. That is an enormous markup! I decided to go with another local jeweler who quoted around $8,000 total to make the exact ring in higher-grade 18k gold, including CAD design, setting, and two side diamonds (~0.70 ctw). Overall, the customer service here was great and the store atmosphere is lovely, but the pricing carries a massive markup compared to the rest of the market. Taking off one star purely for the cost.

I could not be happier with the ring on my finger thanks to Rachel and my fiancé. Our experience…read moreworking with Rachel was nothing less than exceptional, from the beginning she worked to incorporate our initial ideas into sketches as we worked with her to create something unique that would be meaningful to us years down the road. Not only is the ring beautiful, but she worked with us to source ethically grown diamonds (a very important thing for us) and to incorporate some of our own design ideas while adding her own unique flourish to the final ring. Even as my fiancé included me in the process (in the sketch phase) it was a complete surprise and delight when he proposed to see the ring in reality. We are so grateful for Rachels expertise throughout the process and feel very fortunate to have a ring that means so much to both of us. Rachels expertise and professionalism could not be more valuable and have earned her 5 stars from both myself and my fiancé.

I cannot stop staring at my beautiful ring! It is absolutely stunning and EXACTLY what I wanted. I…read morehad my "dream ring" pinned on Pinterest and my (fiancé) snuck on my board to send Rachel a screenshot of it. Together they created something even more beautiful and meaningful. I've had more than a few people comment that it's the most beautiful ring they've ever seen and I couldn't agree more, obviously! :) It is so special and unique, and I love that Rachel worked with my fiancé to pick out every aspect of the ring, including the perfect stone. We can't wait to work with her on our bands. Thank you from the bottom of our hearts, Rachel!

I cannot say enough positive things about this place. my husband and I have worked with them since…read more2012 and everytime I've gone in they have been more than helpful. A little less than a year ago we moved across the states to Mississippi, a diamond fell out of my ring. i just flew in and got right in! They fixed my ring same day! I left that store beaming, because it was so fast! Brenda the manager could not have made this any easier. I will also say they are no pressure when purchasing anything, they assist you with finding exactly what you want and it's priced VERY reasonably! If you're in the market for gifts, engagement rings, upgrades or a new piece of jewelry! Go see them! You will not be disappointed.

Staff told me that a ring I brought into their store could not be fixed. Found another jeweler thay…read morehad no problem fixing the ring. I now have a 470 cts hat needs to be cut. If they can't fix a ring, I doubt they can cut a jem.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Master Jewelers resized my ring for the best price I could find in the area, and so efficiently,…read moretoo! I don't see any markings on my ring of where he made the changes. When I brought it in for a quote, the jeweler was obviously so knowledgeable, kind, and fair. He only needed about a day and a half total to fix it, and he returned it so beautifully polished, it was shinier than the day I bought it!

I am so pleased with the work he did to resize my wedding ring, which I had not worn in years. He…read moredid a beautiful job and even straightened-out the bent prongs, polished and cleaned the ring He offered to have it done the same day or the following day - whichever my preference. He also installed a ring guard (while I waited) on another ring that was too large. Very nice quality workmanship and very reasonable.

They were a professional, efficient and wonderful jewelry shop to fix my necklace. I had a broken…read morenecklace and they fixed it within five days. It was a simpler fix so it didn't take as long as the projected two weeks. The office staff were really friendly. They had a good selection of jewelry too. It was reasonable price to get it fixed. They did a pretty good job too. Def highly recommend this business.

An absolutely wonderful jewelry store that carries a stunning selection of jewelry but what I…read morereally love about them is their unique custom jewelry capabilities. I always come in with quirky and sometimes difficult requests for one of a kind pieces. Everyone is always patient with me and provides excellent customer service. Their goldsmith Adam is exceptionally talented and just made me the most perfect bracelet I have ever seen. There prices are better than anyone else in town and i know i can always trust them with my sentimental and high value items.

I found two separate rings online from here. They held them until I could come by and see them in…read moreperson due to my work schedule. When we got there we loved them. They resized them and then soldiered them together! I'm completely in love with them and so happy to finally have a wedding set!

I've commissioned a number of custom jewelry pieces over the years, from half a dozen jewelers,…read moremostly in the greater Seattle area. And, for the most part, my experiences have been good. But I have to say that Lou Edwards has created what now stands as the most impressive piece I've ever commissioned. This was a very significant project for me: I wanted a special gift for my husband, Jim, to celebrate our 20th wedding anniversary. Jim's special motif is armadillos... he collects them, and he likes to wear silver armadillo pins on his jeans jacket. When we met almost 25 years ago, Jim had an armadillo-ouroboros tattoo on his shoulder... a tattoo he designed himself. And twenty years ago, for our wedding, I'd had a tiny white-gold armadillo lapel pin created for him. So for our 20-year anniversary, I had the idea of commissioning a handcrafted silver and gold pin based on Jim's tattoo. I approached Lou with this project idea, and a couple months later, he turned it into a beautiful reality. Lou somehow managed to make it not only exactly like what I asked for, but even better. He made it even more beautiful and three-dimensional than what I'd had in mind. I adore the 3D details of the little Norse-Viking-ship style head of the armadillo, with the matte gold squiggle and ruby eye, and adorable teeth! The entire thing is so beautiful and perfect that I am at a loss for words. And my husband Jim really loves it, which is the most important thing. I also want to point out that not only is the outcome amazing, but the process of having it created was great, as well. Duvall Jewelers provided me with several updates and previews of how things were going, and was able to get my concerns addressed as the project went along. I got the sense that this was a labor of love for Lou. I appreciate the care and enthusiasm he brought to this project. I love supporting other artists. And if I ever have another custom jewelry project, Lou Edwards will be my first choice.

My mother had recently given me her treasured and well loved 1952 Diamond and Ruby Star Sapphire…read morering. I took it in for resizing and cleaning and Plateau Jewelers went above and beyond to make the piece look brand new that I was almost in tears. I worked with both Kathy and Sue who were amazing, and everyone else there was so sweet, warm, and lovely. I will definitely be back for future business!

I come here often to get my rings and earrings cleaned (for free!) and they always come out looking…read moreso clean and sparkly! Everyone is so kind here. I'm always blown away by just how nice and welcoming everyone is. They sell beautiful jewelry as well. I highly recommend them.