We've been purchasing merchandise here for years and have never been let down. I am looking for an…read moreanklet for my wife now.

1st time ever visiting the store. We have them in Los Angeles, but I've never stopped in. I'm new…read morein town and they are right down the street from me. I'm so glad I stopped in. Customer Service was amazing.

I preordered a watch and went to pick it up 6 months later. The lady that helped me looked annoyed…read more(I am guessing because she probably doesn't get commission for helping me). She had the biggest fake finger nails on and due to the store policy, she had to peel off all the plastics off of my watch (to prevent reselling she said). She probably left several micro scratches on the watch while doing that because of her fake nails. And what I wrote above so far wasn't even the worst of my experience. Apparently, I was supposed to bring the original credit card I gave them 6 months ago when I pre-ordered the watch(?). I was not told this at all. All they told me was that a credit card was required for them to process the preorder. During the 6 months, I had to cancel and have the card reissued due to a fraudulent transaction (unrelated to this purchase). The lady asked me for the credit card which I no longer had. Then she proceeded to indirectly accuse me of doing something illegal thru her body language and facial expression. That's how I felt anyway even though she did not directly say anything like that. I had to talk to someone in the back (I assume it was a manager) to sort this out (all she had to do was to check my ID and run the transaction onto my new credit card). This was about 4 years ago. I totally forgot about this horrific experience until today (I saw a wrist watch on TV and it randomly reminded me). Avoid this place. They also dangle Rolex watches in their display when they don't even have any for sale to public. Also who are they to tell me what I can what I cannot do with my watch? I am not even a reseller and I thought it was very out of line for them to require to peel off the plastic protectors. And if this is a requirement, the workers here shouldn't be allowed to have long fake nails either. They are lucky I am not picky about little scratches. Places like this totally got me lose interest in watches. I guess I should thank them for saving me thousands last 4years. Btw, I took the watch and got the bracelet resized at their Bellevue location. And they totally butchered one of the links while removing it. Even this, I will add that they are lucky, I don't care too much about things like this. The only good thing from all this was that the watch is beautiful and I still wear it frequently. It was a gift for myself for turning 40, which this store almost ruined.

Bought my mom an omega constellation many many years ago so thought I'd try my chances at a Rolex…read moregiven the current demand. Have been waiting a while but the staff has been nothing but professional and friendly unlike other locations I've been to. Will, Nina, and Antonio have been amazing. Hope to get my watch soon.

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

I stopped by FWCJ today to inquire about a small jewelry repair. Every person I encountered was…read morefriendly and helpful. Sean had the time to fix my earring in a matter of minutes. Their kindness, generosity and efficiency was impressive. Thank you FWCJ for your wonderful service.

I have witnessed the genius of Fred Bennett in creating Custom Jewelry pieces since 1976. Those who…read morehave jewelry designed by Fred Bennett Creations will attest to the fact that the quality, design, and workmanship is second to none. He is a Journeyman Diamond Setter having come through the strictest qualifications ever for his Title. He is also a skilled all around Jeweler with over four decades of experience from Jewelry Repair to Appraisals. He still has a great passion for design and gets excited with every new challenge. He has ready made pieces available for purchase in house. Book your appointment today. It will be a decision you will be glad you made.

I found this jewelry business to be very trustworthy. My visit into the store was almost like a…read morevisit with family. At least a very happy and welcoming family! The owner of the business was very knowledgeable and willing to answer all of my questions. Three visits later I have successfully purchased three different jewelry items and have no regrets! So the store is one of a kind in the fact that it offers a 90 day financing option. It takes about 10 minutes to set up and before you know it you're purchasing your item and paying it off over the stretch of 90 days instead of all at once. It's very important to note that you leave with the item that day not 90 days later. I was able to pay off the jewelry in 90 days and I didn't pay a cent more than what the item was worth. I give this business five stars. I would prefer this type of shopping over Benbridge or any other huge jewelry chainstore any day of the week. The quality of each item is so immaculate it will blow your mind! The next time you think about purchasing jewelry for any occasion I would give this place a try.

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

Unique shop, full of Rocks, Stones and surprises. If you're a Rockhound, you'll be in heaven! Need…read morea gift? Lots of beautiful items.

terrible customer service. there are two women who work here in their 20's and are very rude and…read moreact like your a nuisance for wanting to see stones behind the counter. The prices here are also terrible and you will do much better at any other gem shop in Seattle. don't waste your time with this place. it's a total scam!!

I originally took my Louis Vuitton Horizon watch to a local clock/watch shop to have the white…read morestrap replaced with a new black one, since the white had accumulated dirt over time. Unfortunately, they completely botched the job by cutting both the strap and the wire that connects it. I truly thought the watch was ruined and had pretty much given up hope. I could have taken it back to Louis Vuitton to have it repaired but I was sure it would have cost me hundreds of dollars to do so. Thankfully, I decided to bring it to Seattle Fine Jewelry for a second opinion. The owner, Ramir, his son Jordan, and their staff member Kaitlyn were absolutely wonderful. From the moment I walked in, they were warm, friendly, knowledgeable, and completely transparent about the repair process. Not only were they able to fix my watch, but the turnaround time was surprisingly quick. I also had my favorite diamond ring cleaned ("The Manicure" treatment) and wow, the results were remarkable. It came back incredibly sparkly and shiny, like it had been brought back to life. What really stood out to me was the atmosphere. Everyone was professional yet fun and welcoming, which made the entire experience enjoyable instead of stressful. Their prices are reasonable, parking is easy right up front, and the quality of service is top-notch. It's rare to find a business that combines skill, honesty, and genuine customer care like this. I HIGHLY RECOMMEND Seattle Fine Jewelry and will definitely be returning for future repairs and cleanings.

Everyone at Seattle Fine Jewelry is amazingly helpful, kind, and knowledgeable. They cleaned,…read morepolished, and re sized my ring perfectly! I can't recommend them more.

The Merchant of Time: A Tribute to Greg Leff The air in the…read moreFactoria Mall is often thin, filled with the scent of recycled climate control and the hurried footsteps of people chasing a bargain. But when you step into Olsen and Sons Fine Jewelry, the atmosphere thickens with something more substantial. It smells of polished silver and the quiet, steady ticking of a thousand mechanical hearts. Behind the counter stands Greg Leff. He is a man who has measured his life not just in minutes, but in the families he has served for decades. To Greg, a watch isn't just a machine of gears and springs; it's a vessel for memory. When he offers a free battery for life, he isn't just saving a customer twelve dollars--he is making a pact. He is saying that as long as that watch is on a wrist, he will be there to ensure it keeps beating. He knows the names. He knows the sons who became fathers and the daughters who became brides. In a world of cold glass and digital receipts, Greg offers the warmth of a handshake and the dignity of being remembered. He is the quiet anchor of the mall, a reminder that the finest jewelry isn't the gold in the case, but the trust built over a lifetime of "hello."

Very friendly and helpful. They quickly adjusted a watch band for me and their fee was very fair…read more Olsen & Sons is a shining example of what good customer service actually looks like.

DO NOT GO HERE they scammed me!…read more I was recommended by a friend to buy jewelry from here while I was in Seattle. I was told I was getting VS1 diamond earrings and was happy at first. Then recently my backing of my earrings kept falling out so I went to my personal jeweler back home and he told me it was actually SI diamonds. He personally showed me all the imperfections (clouds) in my diamond - SO MANY FLAWS, it was so embarrassing. THIS JEWELRY STORE NOT ONLY OVERCHARGED ME THINKING I WAS GETTING A VS1 DIAMOND EARRINGS BUT THEY LIED TO ME ABOUT THE QUALITY OF THE DIAMONDS. Save your time and actually go to a jewelry store that doesn't lie/ scams you.

We been going here for years!! Philip and his family are super nice They work to make sure your…read moresatisfy and you don't feel pressured to buy.