I read in several reviews that the staff repairs Dyson products quickly. They don't take appointments, it's first come, first served. The location is in a strip mall with ample parking. You can check in via a QR code or on an iPad; the QR code didn't work for me, so I used the iPad instead. I saw two people have their vacuums fixed in under 10 minutes. The staff quickly diagnosed each issue and clearly explained the problem to the customers. Unfortunately, they weren't able to repair my item, but the staff member was helpful. They offered me a 20% discount on a newer model and also let me know about the discounted price for the model I owned. I chose not to purchase another one, but I appreciated the suggestion. read more

Dyson Service Center Paramus - Inside - Appliances & Repair Near Me - Paramus, New Jersey

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So quick and helpful! Saturday is definitely busy but they quickly served us. There were 3 technicians. My Dyson was fixed in 20 minutes, if that! Even out of warranty , price was not bad. Highly recommend read more

I was interested in participating in Dyson's spring-cleaning event where customers can trade in and recycle their old items to get 20% off new items. I called and emailed prior to my visit to this location to inquire about the program. Daniel Mendez kindly responded to me, confirming that the location does participate in this trade-in/recycling program all year. I live quite a bit away, so the next day, I packed up my vacuum and air purifier and headed to the store. When I arrived, I was approached by Antoinise. I explained to her that I was there for the trade in program. She brushed me off and told me they "don't do that". When I further explained, she said she will not recycle my items and will just throw them away, despite Dyson having recycling guidelines. She rolled her eyes at me and said, "I am Dyson, you know?" I asked to be helped by someone else. She then went up to a customer in the lobby asking, "Was I being rude?" The customer did not want to be involved because clearly, this was very inappropriate behavior. Antoinise went back to retrieve Dave. Dave was even nastier. He immediately made excuses for Antoinise's behavior, saying he wasn't there so he doesn't know what happened, but that because she's a woman sometimes people don't think she's a tech. What a weird comment to say, especially because I did not need a tech at all and I am also a woman. I asked if there was a store manager, and Dave told me he is the supervisor in charge of this location. He then told me he doesn't appreciate being lectured and told me to get my things and "get the hell out." Mind you, he said this to me in front of my 2 kids. I immediately left and as soon as I did, Dave and Antoinise came to the front of the store to talk about me, even engaging the customer who witnessed the interaction, who was clearly uncomfortable. I watched all of this from my car, humiliated and in tears. No one deserves to be treated this way. Steer clear of this place. VERY disrespectful, condescending, and unprofessional. Shame on you for treating a customer this way. read more

Customer service never told me when dropping off my vacumn that it would take over a month to get my vacumn back, I went back 2 weeks later as I couldn't imagine what was taking so long, I waited almost an hour to be told 2 more weeks and said at drop off I was never told it would take a month! I would have never brought it there! I have all carpet in my home, couldn't vacuum for a month! Also they can do repairs for somethings on the spot but other people are waiting so you could be here for a really long time, they are understaffed also so times they open late as well.. Very disappointed in the customer service here! read more

Excellent service. We arrived late in day not expecting to get our dyson hand vac completely fixed for it seemed to be falling apart. Daniel helped us to our great surprise, Daneil who was the worker who helped us fixed the machine so that we took it home that day and it is working great, Prices are very reasonable as well. Daniel works with kindness, caring, professionalism and courtesy. We could not have been happier. Thank you Dyson and thank you Daniel. read more

10/10 service experience here! Had two great guys Franklin & Daniel, super awesome, knowledgeable and friendly! They not only fixed my Dyson in a matter of five minutes but they also showed me where the filter was that hadn't been cleaned since I bought it. That was totally on me LOL. They showed me so many things I can do to keep my V8 cleaned and working to the nine. Really appreciated the assistance on that, and the quick turn around time with helping me with my V8. read more

Dyson Service Center Paramus - Appliances & Repair Near Me - Paramus, New Jersey

thank goodness for Daniel. He is truly the best and the service he provides is what one would expect from Dyson. He is passionate about the work he does, extremely knowledgeable, and shares many helpful tips. On my last visit he made what others said was impossibl possible and with ease. He also gave my tips on how to get a better and healthier blowout using my machine and I tried them this week and am so impressed with how my hair looks. Thank you Daniel, you are appreciate. The 5 star rating is based on the service Daniel provided only. read more

I am not pleased with their customer service. They do not return calls. I do not feel it's necessary to travel all the way to the store to get a question answered and I am sure they do not want people waiting in line just to ask a question. read more

I sent my Dyson vacuum in for repair under warranty. The center received it on 11/19/25 at 11:06 AM. I have since been calling each week to Dyson to find out the status of my repair. On 12/17/25 Dyson finally admitted that they "lost" my machine. They ensured me that they would "highlight" my issue and have the warehouse reach out to replace my machine within 48-72 business hours. I continued calling every 3 days as no one would return calls. Each and every time I was told wait another 48-72 hours. We are not at 01/03/2026 which is over 900 business hours later..... NO CALL FROM DYSON SERVICE CENTER OR CORPORATE. I have no machine, and it's the same story over and over. I spent over $500 on this machine and still have 36 months left on the warranty... DYSON DO BETTER! read more

Franklin is a real asset for Dyson. He is extremely courteous and very helpful. He went the extra mile to handle my issue with my cordless vacuum. I would recommend Paramus Dyson Service Center to everyone with a Dyson problem thanks to Franklin. read more

Came to the center to replace the cord on my Dyson hair drier after calling Dyson customer service & exchanging the emails to get the quote on the price but was told that I have to go to the center (45 min drive) only to get the answer upon arrival that they don't replace the cords. I can't believe that Dyson customer service doesn't have access to this info. read more

I've been waiting here for 15 minutes. Only one technician came out and said "I'm not ready yet". Same experience while I dropped it off. Staff are rude and impatient. They have an attitude of "I am the only one who know there product works, you are just a dumb customer." For those who left a positive review of this place, try visit the location in King of Prussia PA. Service is so much better there read more

I had a very bad experience with Dyson Service Center. I brought two broken vacuums for repair. Afterwards, I received a call from the service representative who told me that the vacuums are fixed and ready for pickup. She offered to ship the units, so I would not have to drive over to the Center. The shipping was free and, of course, I agreed. When the vacuums finally arrived after a couple of weeks, they were nicely packaged and wrapped. However, both were in the same condition as before I brought them into the Dyson Service Center. They were unusable and unfixed. There was no note in the shipping boxes, no explanation. I tried to contact the Service by phone. Their answering machine does not have an option for leaving messages. I left my feedback in an email. In sum, I do not believe any repairs were done. This has been nothing more than a waste of time and a needless aggravation. Instead of telling the truth, like the units cannot be fixed, Dyson simply returned the broken products as if they were fixed. On my end, I waited to receive the vacuums and use them to clean my apartment. Now, I am stuck with two broken units, just like before. I am not sure why I even drove over to the Center in the first place. I guess, because I didn't know the truth about their services, which is that they are surreally horrible. read more

Dyson Service Center Paramus - Appliances & Repair Near Me - Paramus, New Jersey

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Be aware if your product needs repair! My wifi does no longer work with my PO7 (bought April 2023) air purifier. I reset several times according to the instructions but I still receive this error (see picture). In the app it doesnt find it anymore after removing the device (as instructed). Also not via entering the serial number manually. When living in Manhattan, they force you to go to this center in NJ because their repair policy says under 20 miles they don't allow shipping - see printscreen below. That is absolutely unacceptable in my opinion. It is very bad located (takes me 1.5 hrs by public transport with a heavy purifier) or USD 200 Uber to get there and back (additional USD 200 if the repair is done). Take a look at the Map. Like me a lot of people do not have a car and I'd say most of their customers are in the city area. Imagine if you are an old person and you have to carry this heavy machine all the way because they insist on their policy. How is it possible they do not have a dropoff center in the City (from where they could bundle repair jobs to their service center), but require you to go to NJ? This is outrageous and I regret my purchase. I truly feel let down by such a company which sells a premium product with a cost of more than 660 Dollar! For such a price the product has to work and for their very small number of faulty products (which always happens - I get it) they should do the utmost possible to solve the issue for the client in an easy way, because that's what you pay for as well. It almost feels like they do this on purpose so people don't go there and they don't have to honor their guarantee. I escalated the issue with the dyson costumer center but they do no longer respond and just ignore. Please take my review in consideration if you consider to buy a product. In my case I will for sure not spend any single Dollar with this company anymore. read more

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Awful service. Very dismissive of problem with vacuum. Will not purchase Dyson products again. Plus, this service center was so busy, clearly the products are not made very well. We had to go back and the second time they refused to help unless we paid for service, even though we had already been there. read more

Hello, I wanted to reach out to inform anyone/everyone from the dyson team that I have received the worst possible customer service that I have ever experienced from your staff. For over 2 months now, my dyson Airwrap, has been in the repair center in Paramus, NJ. I reached out to the repair center countless times via phone call and email and never ONCE received a response. I then proceeded to email your questions.us@dyson.com regarding this on going issue. Although they did respond, they had little no answers for me. They were extremely useless and talked in circles, which seemed to me as though they were buying themselves time. After getting essentially, no where, I was able to get a customer service representative on the phone. She had let me know that she is able to see my account information and open a case in effort to finally get a response from the dyson service center in Paramus. She let me know that I would be receiving an email from her regarding the case information. As expected, I never received an email from her regarding the case she had opened. I went ahead and tried calling the center again, no response. I emailed the questions.us@dyson.com email address again and had an email thread of over 10 ongoing emails. One representative told me the dyson was ready and they will ship it to my home address since Paramus is not close to where I live. Another told me that they are still waiting to hear from the service center. And just now, another told me it was ready and I will need to pick it up. I still do not have my dyson airwrap in my possession and would like to speak to someone for a full refund of the product. I will no longer be using any dyson products and I will inform my network to do the same. read more

Repair was quick and, in my case, free! Good service. I was worried bc of all the bad reviews but all was good by me!

I have used this location twice and if there was an option for 20 stars I would give it. Best service ever. Nicest employees. The wait is a little long but that is only because they repair while u wait if damage permits. Definitely worth the wait. Whoever manages that place, you are awesome to keep it so pleasant and efficient. read more

As always the technician team are great and easy to explain the issue, also tips to maintain in great condition our machines , repairs was easy and fast , great service read more

I don't even know where to begin. This has to be the best customer service I've ever experienced in my life (not even exaggerating). Been having an ongoing issue with my Dyson V11 Torque , the whole body lost power and didn't take any power from the battery. I was sent a replacement battery and issue persisted. Immediately upon entering the store, the service tech inspected and diagnosed my main body needed to be replaced entirely. That part for the V11 was constraint and I was told turn around would be 2-4 weeks!! Now hold on though, at precisely 4:30 (one hour before they close) on the same day , I get a call that they managed to squeeze my machine in for expedited repairs AND they upgraded my main body to the NEW and IMPROVED V15. I drove one hour back from Brooklyn to Jersey and made it with about 2-3 min to spare to complete what was easily one of the best repair related experiences I've had. Dyson is legit. The customer service being top notch is legit. From the phone calls to emails to in person. Every step of the way I felt like they had my back. They certainly did. AND I got to keep the second battery. 160min+ of vacuum time Side note: all this was free because my machine was within the 2 year warranty window. But if there was a fee, they are very reasonable and have replacements parts for just about any issue with their products. read more

Excellent caring service. I recently went in for a repair on my out of warranty vacuum. They fixed it while I waited. They work fast! they explained what went wrong and repaired it. When they said no charge, I was pleasantly surprised. Dyson is top notch! read more

The technicians were super nice and very knowledgeable and fixed my vacuum immediately. Would recommend and return if I have any more issues. read more

Ridiculous store hours and rude staff. Dyson products are not well made any longer. Save your money and buy a Hoover or Bissell. Better quality and half the price. I waited over 39 minutes to get help. The price you pay for a Dyson product is no longer a value. Even the service is terrible. Don't waste your time going to the service center in Paramus NJ.The staff working on 10/28/23 need customer service training. read more

Both our Dyson vacuum and hair dryer broke in less than a year of use. The customer service is impossible to deal with. After spending 3 months dealing with customer service, which included following all quality assurance steps and the service department agreeing to sending a replacement we still haven't had anything sent to us. SAVE YOUR MONEY. DO NOT BUY! read more

This place was amazing! Fixed my Dyson and gave me discount on a new one. The repairs guy didn't care I modified my Dyson was actually impressed. read more

Had a problem with my vacuum cleaner, the suction wasn't working. Mine was out of warranty, but they still fixed it without charging money. I had to wait for a few minutes but didn't pay anything. read more

The woman at the dyson repair store acknowledged that I had pulled in a spot near front door. W/in a few min she gave me a ticket and took my Dyson to get a checkup and repair. W/in one week received a call to say it was ready. Pick up was a five min. process. Cost= zero Great product and service! read more

Service center is unresponsive. Does not return phone calls or answer the phone. Have dropped off my vacuum 5 weeks ago and am unable to have my calls returned and do not know the status of my repair. I keep calling but no one answers. We are still waiting for customer service to contact me back. Location is not close enough to just "drop in". This is not acceptable. read more

I called ahead to make sure the parts are in stock. Kind technician on the phone checked and said yes, come in anytime. Brought my almost 2years old V7 Motor head there today- they were very busy. I signed in and waited. Once it was my turn, he took it to the back, checked what was covered by warranty - and fixed all the issues. It's working like new now..!!!!! Thank you so, so much!!! Not just because he was obviously a great technician, but also he was very pleasant, took his time and very kind. I will remember his kindness every time I use the vacuum. Amazing...! read more

After four years, my Dyson stopped sucking -- not in the euphemistic way, in the literal sense. A phone call with customer service resulted in my receiving an appointment with the Dyson Service Center in Paramus, NJ. Here's what I received and absolutely did not expect, given that I was coming in on Friday morning-- as in the day after Thanksgiving: prompt, friendly, courteous greeting; quick confirmation of appointment and problem with the machine; being invited to wait while the technician took the machine to the back and checked it out; and that I'd have a working machine in perfect working order a mere 15 minutes later! More shockingly, the visit was covered under the warranty -- so no additional costs, AND the technician refused to take any tip. Whoever is responsible for the ethos of this Center should be training companies everywhere in customer service. Fantastic experience. read more

Terrible service. Though they said they allow walk-ins, they only accepts appointments. They won't even bother taking a brief look at your product. And they are very irresponsible of the services they should provide. Though I understand that they may be understaffed, that can't be an excuse to the customers to not answer the phone at all or not talk about their faulty products. Will never pay a visit here if I were you. read more

I have had 2 different vacuum's services recently. Under the Covid restrictions the staff has been fantastic. They fixed the issues while I waited. It would definitely recommend this service center. They also took the time to explain what the problems were and how to check for them before coming in for an unnecessary trip. Excellent service and fair prices. read more

Great service but be aware that you must make an appointment at Paramus, NJ location. They fixed my cordless vacuum within 20 minutes.

They are lucky I even give them one star. I've had my furniture for only two weeks. All the knobs on my dresser and bed set are loose like as if I've had it for 10 years I've had to tighten them twice. My bed is squeaking every time I move, and then I called customer service and they weren't even nice about anything. I am not happy with Raymour and Flanigan. My sister told me not to shop here because she had a bad experience well now so did i read more

Over loaded costume les staff slow proses and staff not answering or talking to you unless you have a appointment or your nam is next to their list read more

Unfortunate way this problem was handled. I arrived at 11:15. The Young woman that was there was very helpful and attentive to everyone. I waited until Around 330pm when the technician first came out to be told that he can't fix it for two reasons one he cannot repair this particular mechanism at the base where the plug is. and two he refused to give me a second refurbished hair dryer. His take was when will it end. This is my second time in there. I felt like he was treating me like a crook. We paid $500 dollars on a hair dryer. I'm not exchanging some generic item to a Walmart. I was told the refurbished hair dryer was as good as new. My husband purchased one in 2016 brand new at a Sephora as a gift. In 2019 right after the warranty is no longer valid dyson service center gave me refurbished one. I was thankful. Unfortunately not even two years later( I am under warranty evidently from that one until October 23 of this year) that one completely stopped working. Bottom line. I would call dyson directly before going to the service center. I spent over 4 hours waiting the alternative was to leave it there 7-14 days, to be told the technician refused to give me another refurbished one. I was not looking to get over on anyone or get another one. I just wanted mine repaired. I felt like maybe you could have told me that from the start that they refused to help. He offered to recycle it for me which I felt was a sassy thing to say. I called dyson directly when I was in the store and that is when I found out the refurbished one was still under warranty. Dyson directly will be sending me one because the refurbished one IS UNDER WARRANTY. read more

This has been the worst two months of service I've ever experienced. Our vacuum was dropped off before Thanksgiving where my husband had to wait three hours in store to drop it off. When we got it back, it still smelled like something burning. He had to wait over an hour to be handed our vacuum back at that appointment. He had to then bring it all the way back to the shop and waited two hours again to turn it in before Christmas. It is now almost a month later and we finally got a call that it was ready - went to pick it up and the shop was closed. Can't wait to go in when you reopen and wait multiple hours to be handed our vacuum back. If it had been fixed properly in the first place we wouldn't have this issue. Something has to be done about the wait times - we were told appointments were not possible...how is that effective?? read more

I dreaded coming here today when my vacuum started acting up after only one year. I thought for sure I would get bad news, have to give my unit up for weeks of repair, etc. I loaded my vacuum up and made the short drive from the city to Paramus. My first impression of the store was great. It's clean, well organized, customer restroom but most important, the guy who helped me was genuinely a nice person and felt confident he could fix the issue while I waited. He explained everything to me, in a way that I could understand and also gave me several tips on how to care for my vacuum, things I didn't know otherwise (my fault, I never read manuals). After about 10 minutes, my unit came back working perfectly, I understood the issue and know how to prevent this from happening in the future. Thank you so much to the gentleman here today that made my visit well worth it. I feel silly for dreading it when it was actually a very productive visit!!! Considering how much these products are, I really appreciate how well this location takes care of its customers and I'm happy to continue supporting this brand. Thank you! 5+ stars! read more

I bought a dyson hot and cold air purifier fan in April and recently the oscillator started making a knocking noise. I brought the fan in for repair, and they were able to replace the motor quickly. The condition that I received my fan back was not satisfactory as it had a significant scratch along the base and the back of the tower loop. The filter grill cover was also very loose even after being snapped into place. read more

Second time I have been here. First time the filter was not clean and second because I didn't know the inside of the filter needed to be cleaned. Staff is so nice. Wish I knew the young ladies name who helped me she really was wonderful. read more