I have been a customer of f this Best Buy since 2013. Over the years I have bought many electronics and gadgets from this store like TV, Macbook, headphone, iPad, printer, cartridges and so many other things. The store is huge, got massive sections of TV, kitchen, home appliances. The customer service and geek squad are in front part of the store, towards Route 17. They offer sale prices on many items and also help with price match on the eligible products. Over the years I have put many online orders from this store to pickup. Everytime my experience was smooth and quick. Never had any issues with any of the pickup. One time I actually had problem with a laptop I received at home and the associate helped me to exchange and order a new one instantly. My most recent order was to pick up my Apple watch. I went in an hour before closing. The store was clean and tidy. I went to register, got my item and walked back to my car within minutes. read more

See all

You cannot call the location...only the national line which is useless. They misrepresented the dimensions of my toaster oven and no one wants to help!!! read more

I went in yesterday looking for a microwave, and right away I was helped by Moe. He was super professional, really funny, and made the whole experience so easy and enjoyable. He even carried the microwave to my car! Honestly, one of the best customer service experiences I've ever had. Every store needs a Moe! Thank you for the amazing service. read more

BestBuy - Furniture Stores Near Me - Paramus, New Jersey

opinion -terrible service general number answered by Chinese people or who knows who is that connection is terrible twice they delivered damaged fridge exchanges waste of time installation of thermostats been paid and never been done , store manager is not helpful at all we are done with this company we will never buy anything at this worse buy ever company we are canceling our membership very upset read more

The Paramus Best Buy is just okay. The store itself feels outdated and dark, which makes shopping there less enjoyable. It's definitely overdue for a makeover to improve the atmosphere. While they do have a decent selection of electronics and appliances, the prices tend to be on the high side compared to other retailers or online options. On top of that, some of the associates can be overly pushy, trying to sell you extras or items you don't really need, which can make the shopping experience uncomfortable. That said, if you know what you're looking for, you can still find good deals here and there. Customer service is genuinely hit or miss, but there are a few helpful staff members who genuinely know their stuff. We came on Black Friday to check out both the insta360 cameras and a specific MacBook model with their installed parallels software. The Apple staff was extremely helpful and honest that we would not be able to get a good deal here for what we wanted in a MacBook. The insta360 models definitely fell on the outdated side which was frustrating as they didn't have the newer models in yet. read more

Service sucks. Try getting someone on the phone even worse. After going through all of the prints on phone expect to wait over 30 minutes listening to shit music before you hang up. read more

The rec team person was amazing . Had a problem with fraud and he stayed with me until it was solved. I wonder if Best Buy knows how fortunate they are having this person working for them. read more

Been a customer 15 years and have purchased multiple TVs, Computers, gaming consoles, games, phones, headphones, you name it! DONE! The bushy eyebrow ponytail floor manager is sarcastic and condescending, plus didn't even know that Apple lists them as an official service provider! read more

It's no wonder Best Buy is going out of business. I'm surprised they even lasted this long. I went to buy an appliance in the middle of the day... Figured no one would be there and I was right I was greeted at the door. They entered my name so that they could send somebody to come and help me, I was actually impressed that they had an actual system. 20 minutes go by and still no help. My plan was to buy a $1500 refrigerator, but there was still no one available. The person that greeted me recognize me and asked if I had been helped. When I told them no, I was starting to walk out. They got on the radio and asked for help again and finally someone came out to tell me that they were with another customer, which is fine , I told him I would come back later (untrue). at this point I had no intention of buying a refrigerator from them. I went down the road to Home Depot and found something similar for half the price and I got help within two minutes. read more

horrible service , will not honor their own 4 year geeksquad replacement plan only 10 months in. tried to charge me shipping under the plan when they are supposed to look at it. read more

The 2300$ TV, we bought was supposedly in "excellent" open box condition (Sony A95L), yet when we brought it home, it was missing the included camera that was supposed to be included, the legs included were the wrong legs (how do you even do that???), and the TV was basically not packed: it was standing on styrofoam covered by a cardboard box that was loosely laid over it and not taped to it. read more

TERRIBLE CUSTOMER SERVICE AT THIS LOCATION!!!! I am not surprised by all the 1-star reviews!!! I bought a laptop that I ended up not needing. I went in to return it and the cashier was all ready to process the return, the credit card screen even showed up, the credit and balance due 0. She then decided to void that and count the days to see if I was over the 15-day return window (closed on Sunday's but they still counted that as one of the days). I was over by one day... She asked if at the time of purchase, I was asked about the membership options that would have extended the return period to 60 days. I was told about the membership but NOT the extension. She then proceeded to walkie a manager over (who was not a manager). He came over and told her to process it as a one-time courtesy. As he was looking over her shoulder and she was typing away, she stated to him that this return should not affect her numbers for the day.... He then decided to speak to a manager on duty (proving that he was not a real manager). He walked off somewhere and came strolling back stating "There is nothing we can do. Sorry." Meanwhile the original casher was trying to sell me the membership so she can accept the return. So, which is it? One-time courtesy return? Buy a membership and we will accept it? OR nothing we can do? TERRIBLE CUSTOMER SERVICE AT THIS LOCATION!!!! I always go to the Woodland Park location and avoid this one even though it is so close to my house because of all the terrible reviews. NOW I know they are true, and this place has terrible customer service! read more

I purchased an air conditioner at a Best Buy in New Hampshire during the Independance weekend. This is for my 80 year old mother who sleeps in the attic. I installed it on July 3. It ran ok until several days ago. Now, on energy saver, it either doesn't come on or runs and runs and runs. I called the store, which you cannot get on the phone. A call center answers since the stores won't. The first girl said it takes 2 to 4 hours to receive a return call. After 5 hours, I call back...oh no, it takes up to 72 hours to have a manager call back. Plus, after 14 days the store doesn't take it back unless a manager approves it. Ok. Well, the second person tells me we should have bought an extended warranty. The store never offered one and the cashier didn't even want to give a receipt. So, it's almost August and my mother needs her air conditioner to work! I haven't been in a Best Buy in over five years, this is a major reason why. I prefer PC Richard and Son who answers the phone and backs their products. Silly me for trying to save on the sales tax. read more

order a fridge to be delivered on the 5th delivery company called at 8:30 pmstating they had 5 more deliveries before me and if I still wanted delivery that night I said no because I did not want to wait for a delivery at midnight. delivery company said they would call the next day to reschedule never did. tried calling the Paramus store and it goes to off site number. have no idea why they give business cards with store number if you cannot speak to employees at store gave new delivery 8 days later and I have been trying to get it delivered sooner since it is there mistake went to the store to talk to someone and have been sitting for 50 minutes just to see guy I. appliance department to talk to he has been socializing with a customer forever read more

I printed out the information on the H/P printer I wanted from the Bust Buy on-line information. I went to the Best Buy next to Amazon fresh. I waited for a sales clerk who was trying to help a customer who was doing the same thing I was and knew all the info she needed on her product. The clerk kept telling her what she wanted and not what she was asking for. After 10 frustrating minutes the girl had it and walked out. At that point I should of walked out too but I gave the clerk my printed out paperwork since they had only black and white lazers and I wanted a color one. He Said they didn't make that model any more? I said, then why is Best Buy and everyone else on line saying it was a good model? He finally took me to his computer and tried to show me that his store did not have it. Surprise, he found it at the price I told him. Now the problem escalates. He begins his sales speech of trying to sell me an additional warrany which I said no. Then sell me a Best Buy membership, which I said no, then a 10% discount for a store credit card which I said no - and goodbye. I see why the store has a "0" rating. I have put Best Buy on my list of stores never to patronize again! read more

I don't enjoy giving poor reviews, but standing in an electronics section for 15 minutes with the employees not even paying attention to you is unacceptable. It's happend multiple times now. Unfortunately it happend in the Apple section as well. Understaffed is one thing, but staff that could care less is another. Would not recommend this spot. read more

Stay away for your auto stereo installations. I spoke to Dylan in Geek Squad. He didn't know the difference between single v double din stereos. when I asked more fair and logical questions he got frustrated and at first threatened to end the call then ended the call by hanging up. There is a reason BestBuy do not give out employee numbers, managers names - its because they don't want to be accountable for their work on your car stereo install. A lot of things can go wrong - fuse blows, electrical shorts. the last thing you want is an electrical gremlin that a guy like Dylan causes in your car by a bad install and then disappears into thin air. stay away. read more

It is worst service. Any human can provide. I bough ALL the appliance for one of my new houses. They cancel my appliance and I have to reorder them. The problem was they were not giving my credit. I have to order the same appliance 4 times. In top of this the managers did not care. I am not longer buying any product in this piece of Sh.... Store. read more