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    Crate & Barrel

    3.0 (64 reviews)
    Closed 10:00 am - 8:00 pm

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    Seeking help. I am a long time Crate and Barrel customer, and have noticed a decline in product quality. I have purchased many dishes and serving dishes over the years. The last sets I ordered off of registries arrived broken multiple times. I tried to contact customer service with a safety concern. My dishes which are years old at this point, but are oven and microwave and dishwasher safe have shattered in half while washing, the last one sending my husband to the hospital for stitches. Customer service says there's no way to help me because they are out of warranty. I do understand this, of course, but out of warranty or not, it's quite concerning that these plates are literally shattering without warning.

    Bed

    i bought a beautiful bed . the delivery was fast and efficient . The delivery workers Edwin and Francisco were professional and fast .

    Michael M.

    Beautiful store with great help. Good parking. Prices are very expensive! You pay dearly for everything in this store.

    Table set

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    7 months ago

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    9 months ago

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    4 months ago

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    7 months ago

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    1 year ago

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    9 months ago

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    1 year ago

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    11 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    2 years ago

    Zero air conditioning. Awful conditions to shop in and I feel terrible for the people that work there. They looked so uncomfortable.

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    5 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    3 years ago

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    11 years ago

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    8 years ago

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    4 years ago

    Amazing customer service snd the products are amazing as well. I had an issue with one my shipment but C&B took care very quickly.

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    10 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    6 years ago

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    5 years ago

    Awesome store! Super-friendly staff, great product and the store is always immaculate.

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    Page 1 of 2

    Ask the Community - Crate & Barrel

    Review Highlights - Crate & Barrel

    LOVE this Crate and Barrel bc Lea, Claire and Edie made this so productive for me!

    Mentioned in 2 reviews

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    World Market

    World Market

    (6 reviews)

    World Market recently opened at Bergen Town Center, and I stopped in while I was already at the…read moremall. The concept is interesting (products from around the world) which is exactly what the name suggests. They sell a mix of food items like snacks, pasta, sauces, and other specialty products, along with home goods, furniture, rugs, and decor. It's not a huge store, so the selection feels more like a broad sampling across many categories rather than a deep selection in any one department. Pricing was the biggest drawback for me. Many items that you'd normally find at a regular grocery or home goods store were priced two to three times higher here. I'd really only recommend buying something if it's truly unique and not easy to find elsewhere. That said, I did notice some holiday items on clearance priced as much as 90% off, which is definitely worth keeping an eye out for -- you might score a great deal if you catch the right clearance section. It's a fun place to browse and see some interesting items, but it ended up being about a ten-minute visit for me.

    The world market is truly an international collection of products, especially items like snacks,…read morecookies, candies, chocolates and drinks. I found some of my favorite products like British Maltesers, the pocky, Korean chips and Cocacola sodas from Asia. They also had so many other food products like popcorns, bake goods, maple syrups, tea, coffee, almost same as a grocery store. They also have a huge furniture, home goods, and Christmas products (ornaments, cookies, pies, decors) sections. All items are very organized. Though prices are a but higher since all are exported goods. We spent a long time strolling around the store. All the associates were very friendly, helping out customers with products and at the checkout.

    Homesense

    Homesense

    (20 reviews)

    I'll stop into this Homesense store after I've shopped at the Trader Joe's next door. (If you're…read moregoing to brave the parking lot in this shopping plaza, you may as well hit up both stores). I found some cute home decor and seasonal items for the winter holidays and lunar new year. I also like the furniture pieces and lighting that are featured towards the front of the store. We've been browsing around to see what would look like a good purchase for our place. Homesense had nice pieces that you can touch/sit on. So even if we do not end up not buying from there, what they have on the floor was/is a good source of design inspiration.

    Not quite nonsense -- and not exactly couture. Somewhere in between for me…read more Homesense is a riff on its "off price" cousins TJ Maxx and HomeGoods. The emphasis here is on made in India and China furniture and furnishings -- with a decent selection of kitchenware and gadgets. No clothes, jewelry, shoes or fancy foodstuffs in this iteration of the ever evolving chain of stores owned by TJX. Homesense improves on the chaotic and frenetic merchandising practices of its relatives. In other words -- you will find the aisles logically organized with more limited and better curated selections. If you are looking for that odd off price piece -- like a sofa, chair, table, love seat, carpet or new china, this place is worth a look. As with all the other TJX retail stores, you are buying "off the floor" which means that the stuff has been sat in, handled, returned, jostled about, dinged, etc. -- so inspect carefully before buying -- especially with the higher priced furniture and carpets. Top Tip: Shares a parking lot with Trader Joe's -- which means PACKED on Saturdays. Best shopping experience is early or late -- midweek.

    Safavieh Home Furnishings

    Safavieh Home Furnishings

    (41 reviews)

    $$$$

    Poor customer support. Would not recommend, low quality items. Expensive for ikea like furniture…read more Table top came damaged in box, contacted customer service and since not in stock cannot replace or exchange.

    Dear Safavieh Customer Service,…read more I'm writing to share my very disappointing experience with the sales associate/designer named Debbie at your Livingston, NJ store. I visited the showroom in January 2025 and was introduced to Debbie (unfortunately, I do not know her last name). She explained that for her to provide in-home design services, I would need to commit to purchasing at least $10,000 in furniture or place a 10% deposit of $1,000. Per her request, I provided my credit card information. I did take her design suggestions and ended up purchasing over $20,000 worth of furniture. Debbie assured me that everything would be delivered within two months, and she also promised to be present at each delivery to oversee the process. Unfortunately, she did not follow through on her promises. For the first of several deliveries, she contacted me on the day of and said she wouldn't be coming due to traffic. While I understood the situation, it was disappointing. More frustratingly, the delivery of a sofa chair and king-size bed took nearly three months. During this time, I had no proper bed and was forced to sleep on a sofa bed. The sofa bed was a floor sample, so thankfully it arrived quickly, but I expected much better service and communication given the scale of my purchase. This experience has been stressful and frustrating, especially considering the cost and expectations set at the beginning. I hope you take this feedback seriously and look into improving the customer experience and follow-through at your Livingston location.

    west elm

    west elm

    (85 reviews)

    $$$

    Shopping for a couch and made our way down Route 17, stumbled upon West Elm…read more The layout of the store is a little confusing, I found myself going in circles quite a bit. On the weekend, it was crowded. There were times when we had to wait to test out a couch because people were sitting on it for too long! I think the store would benefit from being larger. You feel like you are always in the way or on top of people with how the store is laid out. Our saleslady was helpful and kept her distance, which was appreciated. She wasn't being too pushy or rushing us, she really let us take our time. Ultimately we did not purchase from here due to the lack of things being in stock and customization required.

    So disappointed. I love West Elm's stuff, but the delivery experience has been a nightmare. I…read moreordered a bed in mid March that was meant to be delivered by end of March. They rescheduled the delivery for April 3rd, and then canceled the day before as they were missing parts, I was told I would be notified within 3 days when they were able to reschedule. After hearing nothing, I called a week later and they said they would call to reschedule when they have to parts. It is now approaching the end of April and I still have not heard anything about them rescheduling the delivery. I have called to follow up multiple times. In addition to this, I also ordered a couch in March. About 2 weeks ago (early April), I realized it will be too large for my space. I called West Elm to cancel the order, as they did not allow me to cancel online. The woman I spoke to told me it would be no more than 3 days to hear whether or not my cancellation request was approved by the manager. Again, I heard nothing. When I called back today, they acted as if they had never heard that I wanted to cancel the order (now far less-likely to be canceled due to being further along in production). They again told me they would put my request through to the manager. I spent 30 minutes on the phone with someone that was able to get me no answers. I am extremely disappointed with their service. Their products are expensive, and the lack of communication and responsiveness after a sale is unacceptable.

    Crate & Barrel - homedecor - Updated May 2026

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