The best experience my wife and I have received was the assistance provided by a young lady named, Mis Shahnoosh Tashakor. She is amazing! very kind, knowledgeable, dedicated to customers, and truly devoted. During our three visits, she used her design expertise so well that we were both genuinely surprised. I honestly believe Floor & Décor should be proud to have such a dedicated person like Shahnoosh. Clients like us continue using their services because of people like her. Seyed read more

I would give ZERO stars if I could. RUN & DO NOT PURCHASE FLOOR HERE!!! You will pay thousands for it, hundreds to have it delivered and then the delivery driver won't even leave the product!!!! SAVE YOUR MONEY, DO NOT PURCHASE FROM HERE FOR FLOOR!!! Customer service doesn't care. You'll be out $6K with 0 urgency to rectify. Run run run from this company!!!!!!!!!!!!! read more

Went to Floor & Decor yesterday afternoon in Paramus. We were looking for waterproof, Vinyl floor tiles. Floor & Decor had many options to choose from and at very reasonable prices. Thank you, David P, for your help when we wanted to know about the difference in waterproof tiles and how to determine the wear and tear of certain materials and longevity. We will be back again if we ever need to look for ideas. There are more options with tile work for kitchens, Vanities, tools and more. Staff was friendly and welcoming. read more

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Overpriced for poor quality garbage. And to make matters worse they don't stand by their warranty. Their customer service is a complete joke and they're so-called independent Inspector doesn't have an ounce of honesty in them. I'm so sorry that I chose this company for my floors. Don't make the same mistake I did. The clear coating glaze on the porcelain tile is either so thin or defective that it just deteriorated in big blobs big huge patches and they said it was normal wear and tear in less than two years. My other house it was 10 years old and it was still shiny like glass when I sold the house. read more

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Floor and Decor has the most incredible tile selection. I've frequented the store a few times now and I'm always impressed with how large and organized the store is. Is clearly labeled with not only the cost, but where and how it can be used. They also have ample flooring for those looking for fabricated wood. The staff is super helpful and they even have design consultants on site if you need that extra attention in planning out your space . read more

Floor & Decor - Home Decor Near Me - Paramus, New Jersey

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horrible customer service! I put in a claim for Duralux LVT flooring that was lifting...they made up a reason saying there was water damage .l.there was none. they will say and do anything to not honor a warranty! horrible company! read more

Terrible experience on Thursday, Sept. 18th. I placed an online order for floor laminate early in the morning and went to pick it up. The supervisor, Natasha, was extremely rude. She made up an excuse that the items were "on a high shelf" (not true -- they're on the floor level, I've bought them before) and refused to help. When I offered to grab it myself, she basically told me to go return my order instead. I shop here often for my properties, but being treated this way by a supervisor was disrespectful and unacceptable. read more

Had an easy & delightful time picking out tile for the new kitchen at my place of employment. I was able to pick out tile online and see how it would look with our cabinets. It helped me decide what to choose. I ordered everything, picked up an hour later, and we have a nice new backsplash. I overbought and they took back the extra with no problems, I've never had such an easy return. They don't have a lot of staff right now, probably because of COVID, but everyone who is there is extremely helpful. read more

Floor & Decor - Home Decor Near Me - Paramus, New Jersey

I will give a zero stars! I purchased floors from different companies and never have a problem like the one with Floor & Decor. Purchased $2500 floor for my house, and one year later the floor started to break!! After speaking with several people, managers Nicholas-Yanira, Andrea, all very unprofessional and rude, I sent pictures of my problems. Took almost 2 months to answer and another month to send someone to inspect the floor. The worse excuse they ever gave was the island was placed on top of the floor, so I called several contractors to come to the house, and they agreed it doesn't make any since the island is small and weighed about the same as the refrigerator or stove??? They don't know what they are talking about! Now I have a dangerous floor where we can't walk without shoes because we could get splinters. I spent all that money here and never will again. I will stick with Home Depot or LUMBER LIQUIDATOR!! I will never recommend Floor & decor to anyone!! read more

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Absolutely despicable company. Sold me tiles that were different sizes, an entire 1/4" difference to be exact. Didn't realize until I had 1/3 installed. Opened a claim thinking "they will make it right". They have ceased communication and now I'm left with a half tiled bathroom that they no longer sell the right size for. I've called them dozens of times, the "manager" has yet to call me back after 2 weeks of trying. read more

I came Here today completely clueless as to what I needed to buy in regards to tiles for my bathroom. I need all sorts of tiles. Tiles for The floor, shower walls, bathroom walls, shower floor, grout, and even a bench. The purpose of me remodeling my bathroom from a half bath to a full bath is I am going to have knee surgery in the near future and do not have a stand up shower in my home. Two people went above and beyond for me. Melissa the cashier and Derek who was on the floor. My knee was hurting and I complained a little and they even offered me the cart I could drive around on. They were knowledgeable, helpful, friendly, and genuinely cared. It should not go unrecognized. Thank you Melissa And Derek for the help you gave me today. I truly appreciated how nice you were. read more

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Lucinda Cleland , Designer @ Overland Park location is both knowledgeable and professional as a designer with this company. To have access to her in the store , to shop with, select materials, determine how much supplies are needed for projects and design beginning to end as a free service is pretty amazing. Highly recommend utilizing her as your next project resource. Only wish she had stumbled upon us fumbling around the store sooner read more

[1113] 11/2020 I visited this Floor and Decor location looking for floor ideas. Parking is tough but that's all of the Paramus area stores. There were tons of choices with displays. This is definitely a good place to look for floor items. The prices were great and the staff was friendly. I don't live in the area but if I did I would definitely go back. read more

Floor & Decor - Home Decor Near Me - Paramus, New Jersey

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William and his supervisor Mike were awesome. Took the time to walk thru many isles of tiles, grout, and accents with us to pick out replacements once we had a reno gone wrong! Thank you guys, you're the best. read more

I had the best experience designing my bathroom at Floor and Decor. I set an appointment and luckily got JoAnn Fillis who was amazing. She took my hand drawings and turned them into professional works of art. I could not believe how nice the computer renderings turned out. JoAnn picked out the perfect combination of textures and colors from the wall and floor tile to the vanity and fixtures. She did not miss one detail. I would definitely use JoAnn again and recommend her to anyone that needs help designing a bathroom! read more

Sam and Shaw deliver service! These guys are fantastic! They help load and unload your cart with a smile. I will be back.

The Paramus store did not have some of the tiles we saw on-line. HOWEVER, the designer we saw in Paramus (David Z.) was patient, knowledgeable, and extremely helpful. David did many "what ifs" with the layout of our tiles for the bathroom floor, shower walls, and even the honeycomb mosaic for the shower floor (who knew that honeycombs have a vertical and horizontal side?) read more

Great place for your last minute stone and tile needs! Only thing that's stopping me from giving this place five stars is the lack of accuracy between the website's inventory and what's actually in store. Very helpful sales associates though!! read more

Floor & Decor - Checking out the awesome porcelain collection! - Home Decor Near Me - Paramus, New Jersey

*review for company in general, not this specific location* We have a steep driveway and got in contact with customer service in advance to let them know. It was confirmed that a smaller truck would be sent. On the delivery day, a large box truck arrived and parked on the street near my driveway. The driver told my husband and I that he "hoped we had a pickup truck" in order to get our delivery up to the house. We explained that we had no way to bring the tiles up ourself or refuse the delivery and then have to pay a second delivery fee to have the issue corrected. He then proceeded to leave two pallets worth of 3400 pounds of tile at the bottom of our driveway where it meets the street and then drove off. He did not help accommodate at all. We were then forced to hire another company to remove the tiles from the street and bring them up to the house. It is totally unacceptable to not complete a delivery when there was notice of the steep driveway and to offer no resolution other than paying for another delivery on an alternative day. I've contacted customer service as I don't feel it's fair to charge a few hundred dollars for delivery to then leave customers stranded. Still haven't heard anything back from them in regards to the complaint. Totally unprofessional read more

Floor & Decor - 3400 pounds of tile left at the bottom of our driveway, almost in the street. - Home Decor Near Me - Paramus, New Jersey

Wonderful selection and reasonable prices. I was pleased with the floor I purchased. Getting help with my purchase was very difficult. Overall I would recommend this store. read more

Jesus (Management) is the best! I never thought I'd write another review about Floor and Decor but honestly it's rare you meet a more customer friendly and helpful employee anywhere! He has helped my husband and I so many times at the Paramus location and we can't think of a better place to go for any of our household improvements anymore. read more

Truly a disappointing experience I had a great first meeting with a designer and we picked tiles for bathroom project I didn't realize they make you pay for samples , so had to stand in a 20 minute line just to take home the samples . Ok I did this Designer said I would get a call back to discuss finalizing One week, two weeks , no call My calls are unanswered Happy to bring my business elsewhere read more

The Paramus Store had a wide selection of Kitchen Floor products. Jim was particularly helpful. The Price was fair and reasonable. The Installation was professional. *****Doug and Karen read more

This was such a RELIEF! I went to the store in Elizabeth NJ, and was overwhelmed and confused. Martha helped me choose my tiles and showed me how to coordinate and contrast colors and styles for my backsplash. It's a skill I can now use on other projects. I left with returnable samples to test out in my space. I called and spoke to Sylvie and she send me a quote and my order was placed. The whole process was so effortless and the ladies were so patient. I normally do not write reviews, but I am so grateful, even with a very small order they took the time to help me. So so thankful! read more

Deborah was AMAZING! As first time homebuyers we walked in knowing nothing. Deborah was patient and truly wanted what was best for us, you would tell she was not trying to sell us things we didn't need, she truly cared and LISTENED! read more

Floor & Decor - improved experience! Tile was in stock, easy to find. Will be back....

I would give this place a zero if Yelped allowed it. I had one if the worst experiences at this location in Paramus. I posted other previous negative reviews on Yelp and F&D messaged me but nothing has been resolved. I ordered my floor over 5 months ago and I have yet to receive my order. It has delayed other projects because the floor needs to go in first. Every time I call the store no one picks up and after minutes of ringing I get hung up on. They hardly communicate unless you go into the store and even then some of the people have attitudes and the service blows. They should compensate me to make this right but at this point the only thing I could hope for is people read my post and stay away from this place. I paid thousands of dollars but it doesn't matter to them. read more

Don't buy from this company. I bought $500 worth of tiles relying on the delivery info posted on the item details. It says 7 business days. Its been 3 weeks and i was just told i won't be getting it for another 2 weeks. Horrible costumer service!!!!!! My entire project has been delayed because of their lies. I have wasted so much time calling and calling and getting nothing back. Online if i try to order same product the quick delivery info is still there. I asked the costumer service why the misleading info is there????? Nothing. read more

Floor & Decor - Home Decor Near Me - Paramus, New Jersey

Fabulous customer service! Very patient and caring. Great selection. Very convenient locations.

Floor & Decor has been our go-to spot for all of our project needs. We've purchased a variety of different tiles, wood floors and vinyls. This establishment has a really great selection for every unique interior theme you are working on and to add, their prices are the best around. I specifically want to write this review to highlight their customer service. Feith, an employee here at the Paramus location, took care of us both times. There was an issue with our F&L CC and she was extremely patient and gave us instruction on what needed to be done. She was very kind and professional in the way she handled the problem at hand. Came into the store again today after finding equal to about a box or 2 of damaged vinyl that we had purchased and picked up from store (bought 33 boxes). You can't tell what's in the box until you open it but again, Feith and the customer service team towards the back of the store, helped us come to a solution. Thank you! Also, this store does a great job following safety measures and distance regulations. read more

Floor & Decor - Inside F&L - Home Decor Near Me - Paramus, New Jersey

Horrible service right hand don't know what the left is doing, ordered online tiles and from The store they shipped half of the order and can't find the other one for 3 days now read more

Bought flooring that looked nothing like it did in the store. Now I've been waiting 2 weeks for someone from "Corporate" to get back to me on next steps for a refund so I can continue my renovation project. My wife it also due to give birth to our first child in May. I would recommend you run the other way... go to Lowes for flooring. This is not worth the time or money! read more

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I discussed my bathroom design with Vishwa, she was very patient and helpful in understanding my requirements and coming up with options!

Floor and Decor Nanuet is awesome. Very helpful and friendly staff, calling out Anderson and Victor for making our Kitchen project a success!! We will be back!!! read more

The refund process at Floor & Decor is very biased and is inconsistent from store to store, person to person. I can't hate but to think that the denial to offer a store credit at the other stores was based on something other than the ambiguous return policy. I explained the situation to manager Tyrone at store 182 and he helped us without any hesitation. Thank you store 182 for training your managers properly and assisting a long time customer. You have a customer for life!!! To the store in Elizabeth, NJ and Wayne, NJ and The Retail Equation- you should be closed for a training refresher on how to deal with customers! Your process for refund denials does not work!!!! read more

What a great place for tiles and renovations, have a great selection in bathroom floors, kitchen, inside and outside tiles. Thanks to Bill and Tyrone for their help in helping us with the service. And Shaina, design consultant, for the great suggestions on our bathroom renovations. read more

The absolute worst customer service that i have ever experienced, from the "heavy set" manager to the "pro customer service" lady to the helpers on the floor. Like no one here gives a sh**t about the customers. It's a very slow Thursday night and there are literally 10-12 customers working around looking for help. There are 4 employees out side the store smoking cigarettes. I'm done with this place. read more

They not only have terrible customer service in store, but when calling the store to ask about inventory, no one answers. Go elsewhere. read more

Great selection, however the CUSTOMER SERVICE was HORRIBLE! There won't be a next time! The employees act as if the aren't there to work, and act bothered when you ask for help. Said very little, had an attitude, aggressively pushed and pulled the cases around. I asked several times for assistance and was told to go over there..... and I will see the tiles I want, and can pickup as many as I like. No one mentioned each box of tiles were several pounds. No one helped! At all! I'm furiously upset! so upset, that if I get the help to return them, I'll do EXACTLY that! I WILL ALSO BE CALLING COOPERATE! read more

My wife and I have been doing our homework to design and purchase all needed tile and all ancillary items for two new bathrooms for our home. We visiting the Floor & Decor in Nanuet since we reside in Rockland County. The staff are very helpful, kind and professional and the GM, Salvatore is just outstanding. His kindness and gentle approach with his knowledge and very accommodating approach was just what we needed. We were able to come up with a beautiful design based on the displays in the store and with Sal's assistance and guidance we completed the task. Definitely a shop to visit when designing anything that requires flooring, bath tiles, etc. Great job to all!!! read more