The absolute worst customer service that i have ever experienced, from the "heavy set" manager to the "pro customer service" lady to the helpers on the floor. Like no one here gives a sh**t about the customers. It's a very slow Thursday night and there are literally 10-12 customers working around looking for help. There are 4 employees out side the store smoking cigarettes. I'm done with this place. read more

Great selection, however the CUSTOMER SERVICE was HORRIBLE! There won't be a next time! The employees act as if the aren't there to work, and act bothered when you ask for help. Said very little, had an attitude, aggressively pushed and pulled the cases around. I asked several times for assistance and was told to go over there..... and I will see the tiles I want, and can pickup as many as I like. No one mentioned each box of tiles were several pounds. No one helped! At all! I'm furiously upset! so upset, that if I get the help to return them, I'll do EXACTLY that! I WILL ALSO BE CALLING COOPERATE! read more

My wife and I have been doing our homework to design and purchase all needed tile and all ancillary items for two new bathrooms for our home. We visiting the Floor & Decor in Nanuet since we reside in Rockland County. The staff are very helpful, kind and professional and the GM, Salvatore is just outstanding. His kindness and gentle approach with his knowledge and very accommodating approach was just what we needed. We were able to come up with a beautiful design based on the displays in the store and with Sal's assistance and guidance we completed the task. Definitely a shop to visit when designing anything that requires flooring, bath tiles, etc. Great job to all!!! read more

Worst experience at This Floor and Decor store. Customers services F .was in the store for more than 1 hrs no one asked me if I need help. read more

This floor and Decor location in Paramus is amazing. I worked with Tyrone and he was extremely helpful and patient with me. I needed over 3000 square feet of flooring and he helped me pick out everything I needed. The store manager at this location is amazing as well. The prices are very reasonable and the setup Is easy to maneuver through the store without being overwhelmed. I've been to other floor and decor locations and the staff in Paramus was by far the best! If I could give 10 stars I would! If your in need of flooring or tile please go to the Paramus location and ask for Tyrone or Marcus you won't regret it! read more

Today at 430pm I walked in to this store looking to purchase over 200 sufrió of porcelain tile. No one was willing to help or actually work. The floor personal le advised me that they had non on the floor and then could check on his cellular phone Because it wasn't working . He then referee me to the cashier. Here is we're it got bad. The cashier refused to help me. Another employee, felt bad bad said " all you have to do is check". Once she was told to look for the tile in another store, she said in an uptight way "you should have told me that". While search the data base she stated that she was tired of doing other people's job!!! When she complete her search, she told me that Wayne got them. I don't understand why she reacted or treat me this way. If she is not willing to work, then make way for people that do want to work and have the acueste education to treat people. This experience was unprofessional and uncourteous!!!! I will complain to Corp. This is unacceptable behavior in any way ! read more

Floor & Decor - Home Decor Near Me - Paramus, New Jersey

I came to shop for my new home bathroom project ADRIAN was awesome. I felt so bad that he had to coming back so many time to check all kinds of tiles inventory finally he came back with two boxes of tile I wanted, while he was helping me out almost thirty minutes he never upset or hesitate to help . I am so thanks to him he is awesome! The service he provided is more than professional manner also very helpful. Thank you Adrian . You made this place rock!!! read more

Floor & Decor - Tile new home project - Home Decor Near Me - Paramus, New Jersey

This company does not stand behind the products they sell. They charged me the wrong amount. There is no one to complain to. There is no customer service at Floor and Decor. There is no resolve if you have a problem. It is amazing that the phone rings, you hear two beeps and it hangs up on you. You might as well buy it from the guy on the street. read more

I just wanted to say that customer service is not helpful at all. It was 5 minutes before closing time, and I needed help and they said sorry we are closed. It would have taken 3 minutes to help me out, but no one would step up to help me. I went to the Wayne store, they were very helpful, pickup was a breeze. I DO NOT RECOMEND THE PARAMUS LOCATION. read more

We are dealing with a pretty big and stressful renovation process. I went in to order my flooring and unfortunately the one I had originally chosen was on back order. Thankfully Kayani was there and she spent hours helping me and tracking down different flooring at different locations. Kayani really went above and beyond for me. Floor & Decor needs to give her a raise for how incredible she is!! read more

Only buy something at Floor and Decor if you can find every single piece at the store. If you order online they will promise you a delivery date and it will not arrive. They have a pretty fast customer service response, but no guarantees on delivery. In fact if you check your order they won't even be able to tell you when it's arriving. Our entire project is delayed because we are waiting for tiles that should have arrived already and now we don't know when they will get to the store. read more

Service is terrible at this location. Drive a little bit further to another location. Service is slow, unhelpful, and have no knowledge about what their products or services are. read more

My kitchen backsplash is a smash hit!! Install was made easy with invaluable assistance from Nick. I would mixed enough mortar for the whole day. I would have had a lumpy mass by lunch. Small batches, small areas at a time. Much easier clean. Tough working with glass tiles. Nick advised, "Take your time." read more

ZERO if I could!!!! Wrong corner tile in the boxes.. drove an hour to Elizabeth to get them and they we were.. over charge me for an item I did not get charged me twice I only bought 2 items charged me for 3,,, would not give my $$ back told me he had to look at the security tape and he could see what I got but I had to wait a long time and he said is it really worth it to me!!!! I still pick up loose change on the floor yes $8.00 is worth it to me.. Customer service is zero!!! GO TO TILE SHOP Rt 17 North in Rochelle Park.. beyond awesome helpful and great prices. FYI I HAVE 4 bathrooms to do YOU LOST OUT. read more

Absolute worst customer service I have ever dealt with. I ordered tile online to pickup, said was in stock. When arrived was told they were 3 boxes short. Ok, it happens right? But here was the follow up, if I want to get 3 boxes sent to my location from another store it would take about 6 weeks! If I wanted them to ship me the 3 boxes I would have to pay ~$150 shipping! To date I have received no email or paperwork regarding the shortage in my order and when I call the customer care line number I was given, nobody picks up, I've tried for 3 days now. Left call back number many times but no returned calls. Bottom line: if you can physically get the tiles you want in the store and they're on the shelf, fine. If you need to order anything, GO SOMEWHERE ELSE !!!! read more

I purchased the materials for my kitchen backsplash from Floor & Decor. I am very pleased with the assistance that I received from Crystal. She is very knowledgeable and was able to provide expert guidance on everything my husband and I needed to complete the job. Thank you Crystal! read more

A great place to get tiles if you're doing Home renovation. To bad the don't have one in New York City, I always have to drive to jersey read more

Less than 1 star actually. These guys are THE WORST! I ordered a vanity 4 weeks ago and have been waiting for it to be delivered to the Paramus NJ location since it was out of stock. Not a problem. However when we picked it up 4 weeks after ordering it was severely damaged. The workers there stated we were aware it was damaged and that we were buying a floor sample at a discounted price... LIES!! Why would I wait 4 weeks for a floor sample?! And there was nothing discounted about it other than the quality!! It's impossible to reach a helpful employee over the phone. Out of the 10+ times I've called I've spoken to 1 person who said there was the same vanity in stock in Washington DC but it will take them 3 weeks to get it to New Jersey... WHY?! I've already waited 4 weeks only to get a damaged product... do I really want to wait 3 more weeks potentially for another damaged product plus to deal with liars?! I don't think so. Canceling my order. Don't waste your time and money with this garbage company. read more

See all

This place has the worst customer service! I was there this afternoon because a few of my kitchen porcelain tiles had cracks, and I needed to replace them. Unfortunately, I didn't have the tile name or the number, but I had an extra piece, so I brought it. Well, no one was willing to help nor helpful at trying to find the tile. They didn't care to help out, so I had asked to speak to the manager, and of course, even that person did not come to the front... If you want to be treated like an invisible person, then go, and you'll surely get that treatment! read more

I had an interesting experience at the Paramus location on 12/21/19. I was looking for backsplash tiles for my kitchen and had about 3-4 associates helping. Shaina was the one who helped sealed the deal for me, she was amazing. The story took a turn for me when the tiles I needed were located in a different store in another state- VA. I was told that there would be a SHIPPING FEE of $100 for inter-store transfer delivery....What?!!! Yes, this is Floor and Decor's policy. So now one would have to pay two shipping fees: inter-store of $100 and from store to home ~$150. ( In an age where Amazon shipping is mostly free) Had it not been for the great customer service from the team including the manager - Marcus and associate - Oscar in addition to the fact that I traveled from NYC via the NJ transit for 90 mins to get there, I would have left the $700 order and return home just on principle. I told the manager if someone asked me where I got the tiles I would respond by saying I don't remember. Floor and Decor please change this policy in the name of customer relationship Thanks, Anthony Gall read more

***Floor & Decor Company **not this specific location- Buyer Beware. They Ship Curbside and only between 12-4pm - and that's for $$$ large fee. You'll have to pay even more $$$ if you want them to drive it up your driveway and unload outside your garage. Rain or not they'll leave it at the curb. Terrible customer service all around even the shipping company. Read Previous Reviews. read more

RUN FAR AWAY!! I placed an order for pickup, at time of fulfillment I was told my item wasn't in stock so I placed an order online to have it shipped to me. In the meantime, I called surrounding stores and found what I needed so I tried to cancel the online order - no one responded to my email asking to cancel it, chat said I couldn't cancel through them, phone calls don't go through and automated message said to send an email. And the store that said my items werent in stock, the item shipped out of that store a day later!! RIDICULOUS! read more

Couldn't have had a better experience at F&D as a first time buyer. Looked around until I found something I liked, then I approached Chris and Tyrone who literally dropped everything they were working on (I could tell they were busy) and spent the rest of their time helping us until we walked out of the store. Tyrone was super professional, personable & social! We spent a great time chatting with him. Chris: hands down the most patient and professional person who could've helped us. Had to grab the pallet mover and move like 6 things out of the way in order to help us get to the floors we chose. He even came outside and helped my boyfriend load it into our car. I recommend this location to any & everyone. Thank you so much to these wonderful men! read more

I was desperate and had searched everywhere for a color match for a flooring project that I was unfortunately doing with another store. I went twice to the LL store in Westbury and couldn't have been happier. Both Alex and his manager, George were really helpful, patient and smart. They helped me find exactly what I was looking for and went out of their way to ensure that I was satisfied. Kudos to both of them and the LL store read more

I have never remodeled my bathroom. It was no surprise I was clueless when I walked in the store in Toms River. I needed to pick tiles for shower walls, shower floors, and bathroom floors for four bathrooms. I am also particular when it comes to design. Everyone in the store are very friendly and helpful. Deborah Juliani went above and beyond for me. She is not only very knowledgeable, but patient in explaining. She also has a good eye for both aesthetics and details. I wanted the design of each bathroom fits in a theme but has its own characteristics. I also have a tight budget, and had to redo the selection for one room to control my budget. Somehow Deborah made a selection that checked every box on my wish list! She was also very meticulous in calculating the costs. I felt very fortunate and grateful to have Deborah as my designer. read more

When I am going to the store I am looking for a good product and good service. I got both today in Floor & Decor in Paramus NJ. At the moment I got in, I was offered help. Kamar and Jim help me to find great premium vinyl, locate the product, explained how it should be installed, answered all my questions and loaded it all right into my car. Excellent product and great service. Thank you! read more

This location has the WORST customer service and possibly racist. Someone leaves me a voice message saying I had until a certain date to pick up my order or I will be charged a "storage" fee. The storage fee is BS to begin with, but I arrive by said date to pick up my order but they charged me a $30 storage fee anyway. When I call BS, they shrugged their shoulders and basically told me too bad...it's store policy. Then when I asked why this policy was never clearly communicated in writing they pointed me to a link that's buried on their website that contains their terms and conditions in a very small font. They also said the manager has the right to override whatever their staff communicates to their customer. So if someone leaves you a voice message saying you have until X date to pick up your order, and you pick up your order by that date, the manager can still assess you a storage fee if they wish. Maybe it's because I am Asian they decided to charge me the storage fee (I seriously hope that is not the case). You would also think this "storage" policy would be clearly stated when they send you the email with your invoice, or even in the email letting you know that your order is ready for pick up. The manager, Carlos, who btw should be fired if he really is the manager, said the policy is only separately stated on the receipt that you receive in store and it was my fault for not knowing it since I placed my order online. What?!?!? I doubt Carlos is the manager, because no manager would say something that idiotic. I hope the real manager reads this and does the right thing by refunding me the $30 storage fee. I was told I had until a certain date to pick up the order, and I picked up the order by that date. Also, please do a better job training your staff. read more

This was my first home project using Floor and Decor. I got off to a bumpy start using the website to place my order - it kept crashing and I spent all day re-entering a large order and it never worked. I then called the customer service number and they said they couldn't help because I was having a contractor pick up my order. But, things turned around when I went to the store . One of the designers, Shaina, delayed going home to help me. Rich and Angelo and Chris at the Pro Service desk couldn't have been nicer or more helpful in putting my order together and expediting things. Was so grateful for these guys I can't even express it! Bottom line is that the corporate side of Floor and Decor has a lot of work to do to equal the dedication of the employees in their store. These guys know the meaning of customer service and I hope their company knows how lucky they are to have them. read more

Came in to return some floor samples today on 3/22/2018, there was a line and only one register open. Christian was the person on register. There were three customers in front of me. One customer walks in and is able to make his return right away. The associate's name is Monica, she saw the line, but felt as though pushing back carts was more important than helping customers check out. A customer comes up to her, and she goes to help him without previously asking to help the people on the line. I asked her are there two separate lines, one for return and one for checkout. Monica replied with "ah, yea. I don't know" Floor & Decor management kindly advise Monica to help the people waiting on line and who are next in line instead of any random person coming up, who was not in line. Please advise her of the proper customer service protocol. Thank you. read more

Review in Bullet Points Associates know their products well The service & Knowledge of associates reaches far beyond any other big Box store. CHRIS in laminate & wood flooring is THE man to see. He is the reason we will come back for all of our Flooring needs. He is not only an asset but a priceless gem & a testimate to how employees must have been educated by the managers. He cares about his job, & his customers. Price & Selection There are many different options in tile. Even if you're not a creative person this store will certainly a give you a lot of options that will be stunning. Going in with a budget will not hinder your dreams in this. Go to this store for knowledge, Quality selection & unbeatable prices Just take a drive pass lowes & home depot Get the best here at Floor & Decor read more

I was referred to Floor & Decor in Paramus by a tile Contractor. I decided to take advantage of the free Design Consultation Service and was fortunate to meet Karina Kloeren. Karina and I worked together for a minimum of 6 weeks. During this timeframe, I made at least 5 trips to the store and she assisted me with my decisions every step along the way. She has a keen eye for design, colors and style. I valued her opinion and guidance and I finally completed my selections. Today, she fully assisted with making sure my order was ready for pick up and is making sure that the final two items will be shipped directly to me. She not only assisted with my selections, but I feel like I gained a good friend. Thanks Karina for your wonderful guidance. I highly recommend the store, the design service and Karina for all your tile selections. Worth the trip from Denville, NJ to Paramus NJ. read more

I am shocked in a good way at how helpful the employees are at this store. Seriously, they come around to see if you need help. One time I was here, Mikey helped me with getting all of my tiles and even suggested grout colors. Another time, Chris helped me with getting my tiles AND even offered to load them into my car for me because I had mentioned my wrist was hurt. Another time, an employee (wish I got her name), saw I was looking at some bullnoses and offered without even me asking to get more in the back for me if I needed it. I am shocked because this is a big store and in big stores, you expect bad service (ie. the Floor and Decor in Wayne), but the people here are friendly and helpful. Go to this location if you have a choice. The Floor and Decor in Wayne is abysmal as compared to this store. You don't just get bad service at Wayne, you will also get rude and dismissive attitudes there. read more

I posted an experience a day ago but would also reiterate what others are saying. if you have the product in front of you then go ahead and purchase. if you need to order the product through the store you are better off getting it somewhere else. the customer service once you leave the store his terrible. When you call you are either hung up on or placed on hold for 30/45 minutes. read more

Great company, this is exactly how a company should be run. Organize, communicative snd courteous. I order some tiles online but they did not fit my bathroom so I went to return them to the store. Despite the pandemic thats happening right now, the staff at the pick up area and the front were amazing very nice and helpful. Also, their prices are very fail and they have nice tiles. I highly recommend this store to anyone looking for friendly and helpful staff keep hiring shining stars. read more

I just left Floor and Decor. What started as a well thought out bathroom renovation was slowly turning into a disaster....but thanks to Crystal Melendez (designer) excellent suggestions and competent guidance my project is back on track. Also have to give a shout out to Brian Vargas (Manager-warehouse) he came in his own vehicle to my home to remedy a delivery drop off. He was calm and polite. Immediate resolution provided that day. read more

Place is crap in a box. Stuff was cut wrong. The staff seems like they watched a 30 second video on YouTube about flooring and then got promoted to manager. Have to have all my subflooring redone. Contractor laughed at the job. Said the idiots gave me the last thing that should have been installed in a basement. Spending a fortune on my contractor just to fix their issues. read more

They deserve to have "ZERO" star! Bad Customer Service: -got an attitude -Unfriendly -unwilling to help read more

I had an excellent experience shopping at the Paramus Floor & Decor located at A & S drive. The staff was very helpful, specially Tyrone and Bill Hernandez. They answered all questions and were very professional in doing so. They have a very large variety of tile to chose from and make the shopping experience seamless. I ordered about 1500 sq ft of tile and the process was quick and painless. I will definitely be going back to F & D in the future to shop as well. An added bonus is you do not have to be worried about Covid safety protocols, the store is following all of them. read more

Unfortunately I do not want to discus this anymore. The way you are handling it is quite frankly insulting. I tried to handle the situation with one of the Pros at your store and they told me to contact that email which did nothing for me. This once again displays how your business does not care about your customers and just wants to pass the buck onto someone else. I will not do business with Floor & Decor again and I will urge my friends and contractors not due business with you as well.. read more

On the positive side, It's convenient having this new store nearby because the only other Floor & Décor location nearby is all the way in Wayne, NJ. I like a lot of their floor tile selection, especially the varieties of tile that are made to look like wood in particular and also the cement look tiles. On the negative side, This Paramus store just opened recently and we tried to find a few different items and were told regarding each of them that they wouldn't be either stocked for the first time or restocked for months. Simple common things such as a certain type of floor reducer {the natural wood type that bridges the gap between tile flooring & wooden flooring}. We are in the middle of a kitchen reno and can't wait a month or two for an item to be stocked. This same thing has happened twice concerning not knowing when something will be stocked or restocked. And if they did happen to know if an item would be stocked they would give me a very far off date, all the while explaining that the store had only just opened and gave that as the reason why it was that way with the long wait for stocking/restocking. I don't really understand why it is that way because a New Shoprite supermarket location recently opened near us & they had everything in stock on the very first day that they opened. read more