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    Floor & Decor

    3.2 (150 reviews)
    Open 7:00 am - 8:00 pm

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    Deterioration of the glaze
    Hate D.

    Overpriced for poor quality garbage. And to make matters worse they don't stand by their warranty. Their customer service is a complete joke and they're so-called independent Inspector doesn't have an ounce of honesty in them. I'm so sorry that I chose this company for my floors. Don't make the same mistake I did. The clear coating glaze on the porcelain tile is either so thin or defective that it just deteriorated in big blobs big huge patches and they said it was normal wear and tear in less than two years. My other house it was 10 years old and it was still shiny like glass when I sold the house.

    Michaela P.

    Floor and Decor has the most incredible tile selection. I've frequented the store a few times now and I'm always impressed with how large and organized the store is. Is clearly labeled with not only the cost, but where and how it can be used. They also have ample flooring for those looking for fabricated wood. The staff is super helpful and they even have design consultants on site if you need that extra attention in planning out your space .

    Adele P.

    Had an easy & delightful time picking out tile for the new kitchen at my place of employment. I was able to pick out tile online and see how it would look with our cabinets. It helped me decide what to choose. I ordered everything, picked up an hour later, and we have a nice new backsplash. I overbought and they took back the extra with no problems, I've never had such an easy return. They don't have a lot of staff right now, probably because of COVID, but everyone who is there is extremely helpful.

    I will give a zero stars! I purchased floors from different companies and never have a problem like the one with Floor & Decor. Purchased $2500 floor for my house, and one year later the floor started to break!! After speaking with several people, managers Nicholas-Yanira, Andrea, all very unprofessional and rude, I sent pictures of my problems. Took almost 2 months to answer and another month to send someone to inspect the floor. The worse excuse they ever gave was the island was placed on top of the floor, so I called several contractors to come to the house, and they agreed it doesn't make any since the island is small and weighed about the same as the refrigerator or stove??? They don't know what they are talking about! Now I have a dangerous floor where we can't walk without shoes because we could get splinters. I spent all that money here and never will again. I will stick with Home Depot or LUMBER LIQUIDATOR!! I will never recommend Floor & decor to anyone!!

    My shower wall tile
    Mary N.

    I came Here today completely clueless as to what I needed to buy in regards to tiles for my bathroom. I need all sorts of tiles. Tiles for The floor, shower walls, bathroom walls, shower floor, grout, and even a bench. The purpose of me remodeling my bathroom from a half bath to a full bath is I am going to have knee surgery in the near future and do not have a stand up shower in my home. Two people went above and beyond for me. Melissa the cashier and Derek who was on the floor. My knee was hurting and I complained a little and they even offered me the cart I could drive around on. They were knowledgeable, helpful, friendly, and genuinely cared. It should not go unrecognized. Thank you Melissa And Derek for the help you gave me today. I truly appreciated how nice you were.

    Cindy M.

    [1113] 11/2020 I visited this Floor and Decor location looking for floor ideas. Parking is tough but that's all of the Paramus area stores. There were tons of choices with displays. This is definitely a good place to look for floor items. The prices were great and the staff was friendly. I don't live in the area but if I did I would definitely go back.

    3400 pounds of tile left at the bottom of our driveway, almost in the street.
    Laura C.

    *review for company in general, not this specific location* We have a steep driveway and got in contact with customer service in advance to let them know. It was confirmed that a smaller truck would be sent. On the delivery day, a large box truck arrived and parked on the street near my driveway. The driver told my husband and I that he "hoped we had a pickup truck" in order to get our delivery up to the house. We explained that we had no way to bring the tiles up ourself or refuse the delivery and then have to pay a second delivery fee to have the issue corrected. He then proceeded to leave two pallets worth of 3400 pounds of tile at the bottom of our driveway where it meets the street and then drove off. He did not help accommodate at all. We were then forced to hire another company to remove the tiles from the street and bring them up to the house. It is totally unacceptable to not complete a delivery when there was notice of the steep driveway and to offer no resolution other than paying for another delivery on an alternative day. I've contacted customer service as I don't feel it's fair to charge a few hundred dollars for delivery to then leave customers stranded. Still haven't heard anything back from them in regards to the complaint. Totally unprofessional

    Checking out the awesome porcelain collection!

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    7 years ago

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    5 years ago

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    5 years ago

    I find the service here horrible. What's amazing is they continue to lower the bar and disappoint me on multiple levels. Would not recommend

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    6 years ago

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    5 years ago

    every time I go to this place they have one cashier working. Takes over an hour to pay for what I need. Hire some cashiers.

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    9 years ago

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    8 years ago

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    5 years ago

    Ron of options but waiting on line for 20 minutes to buy something is absurd. Not coming back

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    7 years ago

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    9 years ago

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    6 years ago

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    7 years ago

    Watch what you buy, so much is chipped and broken in tile boxes. Tile trim is not well stocked. Help is hard to get on floor.

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    7 years ago

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    4 years ago

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    8 years ago

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    Page 3 of 4

    Ask the Community - Floor & Decor

    Do they come out and measure and install the backsplash in the kitchen?

    Hello Jay, thank you for your question. Our installations are sourced through our third-party partner Installation Made Easy. To receive an estimate you can provide project details on their website, by visiting… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Floor & Decor

    but thanks to Crystal Melendez (designer) excellent suggestions and competent guidance my project is back on track.

    Mentioned in 3 reviews

    Read more highlights

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    Paramus Kitchen And Bath

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    1.2 mi

    Paramus Kitchen & Bath is a wonderful place! John and his talented team created a beautiful kitchen…read morefor us ... and even helped us completely redesign and reconfigure the space when a building issue forced us to switch gears just after the reno got underway. We had to go with all new cabinets, new counter choices and more, and John guided us patiently through the entire process, helping us choose the best options for us, from overall style, color scheme, and materials. When we had to make decisions while out of town, again, John came to the rescue -- he showed us designs via FaceTime, and when we weren't sure which granite to choose (all long-distance!), we trusted him to help us decide on which one worked best. He was accessible and beyond patient when we kept fretting about this or that detail. The folks behind the scenes were amazing to work with too: Tania and David at the quarry, who designed the granite slabs and backsplash to highlight the beautiful natural stone, and Slawek, whose expertise with cabinetry is above and beyond. The kitchen came together beautifully, with a keen eye to design, professionalism, exquisite craftsmanship, while maximizing use of every inch of space. Many thanks to John and his entire team for giving us our new dream kitchen: tiny but mighty!

    Go here period! John was amazing to work with!!…read more He was not an annoying sales person.. he was very informative and knowledgeable about his products.. made suggestions that came out amazing!!! I redid my kitchen and master bath with his products and loved absolutely everything!! Great cabinets and perfect countertops with great meticulous insulation! I am for sure 100% going back to Paramus kitchen and bath for any of my futures redos!!! He knew my budget and stayed within range.

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    Art of Kitchen Tile and Bath

    Art of Kitchen Tile and Bath

    5.0(40 reviews)
    9.1 mi

    I would give this place 100 stars if I could! I found Art of Kitchen Tile & Bath when searching…read moreonline for nearby places I could visit to compare prices to a quote I had already received from elsewhere. After reading the reviews, I figured this would be a good place to comparison shop. Best decision I could have made!!! From the moment I walked in, I knew this was an amazing business. Everyone was super friendly, professional and knowledgeable. Another very important point for me was that there was absolutely no sales pressure. That's a HUGE plus! Long story short, I had received a quote for over $46,000.00 for the cabinets I wanted. This quote did not include any extras like pull out tray/drawers, lazy susans, utensil cabinets next to stove, etc. The price I ended up paying for all of the same cabinets from the original quote from the other guy plus additional cabinets, special pieces, drawer pulls, lazy susan/utensil drawer/pull out trays/drawers, etc. was just under $21,000.00!!! This price was for the exact same manufacturer (Fabuwood) and same exact color as quoted by the other guy...That's a $25,000.00 difference! (If my actual cost seems like a lot please note I got an insane amount of cabinets/pantries, etc.) Also, I don't know how I was so fortunate as to work extensively with Furkhan, but he was incredible throughout the entire renovation process! Despite the fact that I knew what I wanted for our renovations, I knew nothing about the actual process/details. Furkhan was pretty much available 24/7 and spent an endless amount of time with me going over every detail, making sure I didn't miss anything I might need, and answering my never ending questions. He took the time to learn exactly what I wanted and went above and beyond to ensure the desired results! He also came up with ideas that seemed minor but ultimately made the difference between me really liking my kitchen to absolutely loving it!!! (I still just look at the kitchen when I walk in and smile at the results). Another huge plus was that he worked seamlessly with my contractor and everyone else involved in the project (plumber, appliance place, etc.) to ensure the smooth flow of every aspect of the project. Even when I had a small problem with an outside vendor, he took care of it for me and made sure it was resolved immediately. He kept on top of everything going on and kept me updated accordingly. I cannot possibly thank Art of Kitchen Tile & Bath enough for all their hard work. Everyone who has walked into our house cannot stop talking about how beautiful it is and about the quality of the work! And I can never thank Furkhan enough for his insights and suggestions and handling the project with such professionalism as well as following up on every detail to ensure the incredible results we achieved! This is by far the longest review I have ever written. But they are by far one of the best businesses I have ever dealt with so I have to share this information!

    Everything went amazing. From the digital Rendition to…read moreAprils suggestions of few different options made everything work out perfect! Even the cabinet company replaced few minor scuffs with new panels fitting exactly like the original ones!

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    Kuche+Cucina - Gray kitchen design, in Livingston, NJ by Kuche Cucina

    Kuche+Cucina

    4.2(13 reviews)
    0.3 mi
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    6 or so years ago I purchased my kitchen cabinets from Kuche+Cucina - along with the general design…read more[and quite a bit of custom fabrication]. I am still ecstatic about the result -- I mean like I still smile every time I walk into the kitchen and open the fridge door!! Fast forward to Thanksgiving 2022... 4 year old grandson decides to throw something and dented the kick panel under the refrigerator. I was really something rather minor... but my OCD was kicking in big time, so I gave Rissa a call and she sorted it out... and I mean WAY over and above sorted it out. I have rarely ever been as happy with a vendor / provider -- while I had expected the worst, it was very much the opposite -- they have not yet invented words to describe how much I think this firm has some of the best "after sale support" [and we're talking a LOT of years past the actual sale!!]. While I doubt I'll be replacing a kitchen again anytime soon... if anyone ever asks me for a recommendation, there will be zero hesitation on this recommendation.

    We worked with Kuche + Cucina for a kitchen remodel in Manhattan and also worked with another…read morerenovation group for the rest of the apartment. We really enjoyed working with Carmi to establish the design and that process was very painless and flexible. We were set to start on renovations in early 2020 however with COVID, we had to delay our renovations due to the building's policy. Kuche+Cucina was super understanding and held our cabinets for us until we were ready and felt comfortable with proceeding with renovations given the circumstances. However, the main reason that this is a 3 star review is that we definitely had some issues working with the renovation coordinator. Though I think we were all in unfamiliar waters with the pandemic I definitely felt like there were quite a few times when the ball was dropped on their side. For example we weren't told in advance that our contractor would need to move certain outlets in order for the cabinets to be installed even though we had asked explicitly beforehand if there was anything that needed to be done in advance. This caused delays in the whole process and required the other renovation company to schedule last minute changes around them which luckily they had no issue with. There were also multiple times that we were asked for information in an urgent manner that we had already provided prior which made the process quite stressful. In addition it seemed like coordination between Kuche+Cucina and the actual workers was a bit messy and just confusing in general. We would be asked one thing by the workers and be told by Kuche+Cucina to just not worry about it. But then later it would come up as a last minute problem and Kuche+Cucina seemed just as confused as we were and said that this was an issue with the contractors rather than take responsibility for their poor communication with their contractors. I expected a profession kitchen renovation company to be more organized especially for a relatively straightforward cabinet installation. Some requests were also totally ignored. For example, we requested that a soap dispenser hole be made in the countertop we ordered and received confirmation from the group but no hole was ever made. It's not really a huge deal to us but it's definitely just one example of many small communication issues that we had with Kuche+Cucina and the communication between them and their contractors. Meanwhile the other renovation company that we worked with for the rest of the apartment work was super communicative and easy to work with even when we hit unexpected road bumps. Since all this occurred during an unprecedented pandemic I would take our experience with a grain of salt but we probably wouldn't choose to work with Kuche+Cucina in the future.

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    Transitional kitchen design by Kuche-Cucina. Beaded inset white painted cabinets. Solid wood top. White Carrera marble counters.

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    Kohler Signature Store - EASCO custom shower door

    Kohler Signature Store

    4.0(47 reviews)
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    Not a great experience, actually it was horrible. NEVER.AGAIN. I will NEVER go back to either GPS…read moreor Kohler. I was doing a bathroom remodel and after the purchase, a wrong item was delivered. It was already installed when I discovered the error and not my contractors fault I called to see what can be done and I was told by the sales person they can give me the correct item but it was up to me to reinstall it at my cost. I raised this to the store manager and then to the district office (General Plumbing Supply) only to be told that it was my fault and that I should have checked the box upon delivery. Okay so perhaps maybe, but no one told me when I made the purchase. My advice, when you get delivery, ask the driver to wait, open up all the boxes, remove all the packaging, check the item and all the parts. Not sure a delivery person would wait for that but that is what I was told to do. Oh, and the district manager told me that I got the right item for my project. Hmmm, is he using my bathroom? Does he know my design? Does he know what I need? Don't think so. I was offered NO compensation just, sorry, but this is your fault. Love a business that blames the customer. Buyer beware of these guys, for sure! NEVER.AGAIN....

    I had the good fortune to work with Courtney Weaver. From…read morethe minute I walked in I knew I was in good hands. She helped me pick out the most beautiful tile, fixtures, vanity, countertop and shower door, most were custom or special order. I had quite a few issues with my contractor and Courtney was so helpful and patient offering suggestions and swapping what didn't work. It was quite a long process and I got to know her through many months. She would always return my phone calls and e-mails. I would highly recommend Courtney Weaver for any project. I would work with her again.

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    Artistic Tile - Artistic Tile Claridges Backsplash in Thassos Marble and Rivershell ribbons

    Artistic Tile

    3.5(13 reviews)
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    We had the best experience here!! Natalie helped us and she was knowledgeable, friendly and…read morefollowed up with us very quickly after our appointment! The selection is phenomenal-interesting and unique choices! We will be back!

    What a scam...the sales woman (Sharon Greene) who helped us with our project recommended a premium…read moregrout to go with our tile. We figured she should know what works with our tile as she does this for a living, so we went with her recommendation. "Don't worry, this is the grout you need," she said. We have gotten estimates from three separate tile installers who say they can't use this grout as it has grains of sand in it that are too large to fill the gaps in between our tile. We called her back looking to return it and they won't take it back, but will give us a discount on the grout that will work. WHAT A JOKE!!!!! You upsell me the wrong grout, a product that I can't even use, and it is not even opened or damaged AND YOU WON'T ACCEPT THE RETURN FOR A MISTAKE YOU MADE and expect me to buy another product from your scam artist sales woman? SAVE YOUR TIME AND MONEY AND AVOID THIS PLACE AT ALL COSTS. SHARON YOU SHOULD BE ASHAMED OF YOURSELF!!!

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    Floor & Decor - homedecor - Updated May 2026

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