They only carry top quality equipment. Great place to find Professional Grade stuff. Not Harbor…read moreFreight level tools that would need replacing after one or two uses!

Biggest and best tool and supply store around. They are called Colony now. Reasonable prices and…read moregood service. Y

This is a good store, but it seems like there's a problem with management. This is my go to store…read morewhen I need things from my home and I rarely don't find what I need but like many stores in the area they have big problems when it comes to being stocked for major weather events. I came to the store like many people looking to get ice melt and found a sign on the door that they would not have ice melt until 12 PM. So I went to a local Duncan's and bought some food and sat in the parking lot waiting to see a truck pull up and be prepared to get a reasonable amount and I sat there for nearly an hour and a half and then so people coming and going just like me that saw the sign and figured they would come back. Well after four or five minutes after the 12 o'clock mark, I noticed people walking to their cars from behind the store with bags of ice melt so I walked into the store and I spoke to a fella that was working in the paint department and he spoke to me and another fella and stated that well we really don't know if it's gonna come in at 12 o'clock or not. It might come in sooner. I might come in later and we were just OK with that because it was 12 o'clock at that time anyway so I hung around the store buying other products doing my policy of by in the smallest stores rather than going to the big stores like Lowe's and Home Depot. While I was hanging around talking to other customers and buying products, I noticed the fella at the paint department was taking orders for a person that just walked in the store just walked up and asked if you can get a couple bags of ice melt, and I was just really disappointed that that person saw me there knew what I was therefore looked at me talk to me and everything never told me that a truck had pulled up with the ice melt and then was apprehensive about taking an order from me because I had to get a paid slip from him to go to the front counter to get my salt. No, I'm not pitching a bitch or making a complaint but it's astounding to me that someone that works at the store would treat me in that manner and not just say hey listen just wanted to let you know that the ice melt came in and go grab a few bags and you can come in and pay for it. That is the mom and Pop feeling of a store and this guy ruined that because he should've had the courtesy of letting me know. Then when I get out in a lot as I'm going out and putting my ice melt in my truck, I noticed another van pull up with a skid of ice melt so it made me feel that they were either selling it out the back to certain people that they knew or they were just being flat out secretive about the shipment coming in either way it's not customer friendly attitude. I'm 69 years old and I've been going to that store since I was about 17 or 18 years old, not buying every single thing I ever needed there but knowing for well that when I needed something that place had it the day before I went in there and bought O-rings that nobody else would have because I knew you could go to Palmer Bros and they would have what I needed so I think people got on the stick and they got order more than they need of a product, especially in the middle of a season when you know there's gonna be other weather event events that people are gonna need the product

I had the best experience at this hard wear store. Reece I think that is how you pronounce her name…read moreand spell it. Needs a raise or a promotion. She exceeded my expiation as a costumer service person. She embodies the Palmer hardware expertise . She goes above and beyond she has knowledge of every aspect of the store up and down

This is for the owner of the store ( and jokes on me if he's the person that doesn't seem to care…read moreabout the customers ). I've never been to your store before but pass it on my way home from work . For almost 20 yrs. I was a regular customer of Benjamin Bros /Value Hardware before they closed down . What kept me loyal to that store wasnt their prices . It was the friendliness and helpfulness which should be a standard work ethic for customer service people. As soon as a floor person saw you there they asked if they could be of help after they said Hi... I guess you know where I'm going with this .. A younger man was helping someone by the paints and he was friendly with the customer. I got the older man ringing me out . He didn't say hello or ask to help me find anything when I saw him earlier in the aisles wandering right next to him. He was just as stone faced at the register . Why would I want to go back there and become a loyal customer ?? I'm writing this because I think it's a shame when a small business is being hurt unnecessarily .

Just before the storm, I went to buy a weather seal to make sure my doors were sealed. All was well…read moreuntil I realized I had bought the wrong product. I went back to get the right one today and explained the situation to one of the workers, who was more concerned with his phone text than with me as a customer. He proceeded to tell me, "Talk to my boss! If you want a refund," The Boss" told me there is nothing I can do for you because " I could not resell it since you opened the plastic bag" with an attitude. I think the whole weather seal was like $5.99. I told him not to worry about it. I am not a new customer. I live in the neighborhood. There is nothing about "Hometown" in these types of stores. I will take my business HomeDepot where I am not even questioned for a $5.99 item! And then they dare to complain when they go out of business or when they say we do not support small businesses.

You don't go here for large scale lumber or other major amounts of construction supplies - you go…read morehere for decent prices on pretty much anything you'd need for your home in terms of hardware / plumbing. More importantly, you go here for honest, expert advice. Friendly, knowledgeable staff won't try to upsell you, but will do their best to find exactly what you need. Also have a great selection of flowers and shrubs for sale outside during the warmer months. Highly recommended, honest, neighborhood shop - what you don't get at a big box store.

The most amazing hardware store in the entire area, awesome prices! customer service is the main…read morereason I always comeback.....surprisingly they have "everything​" you need. Opens every day of the week.

Very impressive staff and knowledgeable teams. I highly recommend them. Great for lawn mower,…read more snow blowers parts and there outdoor equipment

I have always had great service from Durie, They are honest and help guide you to the right…read moremachines for your needs. They take the time to educate you on the options and variations, and show you how to use the machines safely. I have been a customer there since about 2000. They carry the Best Brands to cover all the bases.

I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This is a great neighborhood hardware store. It is truly amazing how much "stuff" they were able to…read morepack into it. In all the years that I have been their customer, I can count on one hand the number of times that they did not have what I was looking for. And their prices are surprisingly reasonable. Who needs Home Depot when you have a store like this right in town? Support your local business!!

Came here for reno work for my kitchen. Found Scott to be very very helpful as he walked through…read morethe process, offered amazing discount deals, and was really thorough from beginning to the end. He guided thru the material selection, the design, and other. Once the fabricator finished the process he was very helpful in checking in if we were satisfied with the process and provided as much help as possible to fix minor blemishes from the installation process. Scott was able to resolve the issues and gave me alternatives quickly. The kitchen came out beautifully, the quality of the kitchen cabinets exceeded my expectations. I am really satisfied! I highly recommend this place and if available work with Scott as he will be very helpful and cover you thoroughly from beginning to the end : )

We worked with Scott and it was great! He so helpful, professional, and full of smart design ideas,…read moremade the kitchen planning process easy, and we love the final result. Thank you Scott!

The owner, Joe Luca, is an obstinate, petty, and nasty individual. Kitchen & Bath Vision did a…read moretotal remodel of 2 of our bathrooms 4 years ago. I now have a leak in one of the bathrooms, and he says he "doesn't want to get involved any longer with this repair". I had a major issue with the other bathroom a couple of years ago, and he didn't take responsibility for that either. Apparently, from the reviews here, this is Joe's usual MO with dealng with his customers, having observed a consistent or characteristic pattern in communication or behavior. STAY AWAY!

'Joe' came over to provide a quote to update our kitchen. A few days later, he forwarded us a…read morequote for $30k - $35k without a line item of the costs. When we asked to breakdown the costs, so we could better understand how he came to this number, he refused and stated the company uses 'hours and points' to come up with their pricing. I asked again for the breakdown of the quote and he again refused unless I provided an immediate 5% retainer. Game over, we're done and will move forward with one of the many company's who were more than happy to be transparent about their pricing.