This is for the owner of the store ( and jokes on me if he's the person that doesn't seem to care about the customers ). I've never been to your store before but pass it on my way home from work . For almost 20 yrs. I was a regular customer of Benjamin Bros /Value Hardware before they closed down . What kept me loyal to that store wasnt their prices . It was the friendliness and helpfulness which should be a standard work ethic for customer service people. As soon as a floor person saw you there they asked if they could be of help after they said Hi... I guess you know where I'm going with this .. A younger man was helping someone by the paints and he was friendly with the customer. I got the older man ringing me out . He didn't say hello or ask to help me find anything when I saw him earlier in the aisles wandering right next to him. He was just as stone faced at the register . Why would I want to go back there and become a loyal customer ?? I'm writing this because I think it's a shame when a small business is being hurt unnecessarily . read more

Just before the storm, I went to buy a weather seal to make sure my doors were sealed. All was well until I realized I had bought the wrong product. I went back to get the right one today and explained the situation to one of the workers, who was more concerned with his phone text than with me as a customer. He proceeded to tell me, "Talk to my boss! If you want a refund," The Boss" told me there is nothing I can do for you because " I could not resell it since you opened the plastic bag" with an attitude. I think the whole weather seal was like $5.99. I told him not to worry about it. I am not a new customer. I live in the neighborhood. There is nothing about "Hometown" in these types of stores. I will take my business HomeDepot where I am not even questioned for a $5.99 item! And then they dare to complain when they go out of business or when they say we do not support small businesses. read more

Guys are very helpful whenever i stumble to store. Always come out to show me or recommend me an appliance or whatever else i m looking for. The store is a staple in my neighborhood and is the first place i visit when i need something for my home read more

We recently moved to the area and have made many trips to Hometown Hardware and never disappointed. They are always very helpful and just this past week they assembled and delivered to our home a new snowblower just in time for the storm. Thank you once again Hometown! read more

Hometown Hardware - Hardware Stores Near Me - Closter, New Jersey

See all

Hometown is a great local hardware store. They have a large and wide-ranging inventory to meet your project needs. When something isn't in stock, just ask one of their friendly and knowledgeable staff. I inquired about zero-VOC paint for my next home project and the staff was able to order it for me. read more

Above and beyond great service! I just went to Hometown Hardware to fix a complicated issue with my daughters stroller. They saw how to fix the issue and even fixed it for me using their creative idea! Saved me hundreds for dollars but more importantly, they helped me make my daughter happy! I'd give them 10 stars if I could. read more

We recently moved to the area. I'm happy to say this weekend I noticed the new management sign and figured I would give them another shot. Kurt was very helpful and I'm happy support his family business. read more

Not only the guy was unhelpful, he gave me an attitude as i am not welcome. later on i found out that i paid $6 on something that cost near my NYC office hardware store just $3.50 read more

Love this place. Old school small town hardware stores are rapidly disappearing, so it's important to give them your business whenever you can. This one is classic. On a corner of the main street in the center of a suburban downtown. Across the street from the town diner. They can match any odd nut or bolt you have. The aisles are jammed to the ceiling with lots of odds, ends, and unexpected tools and gadgets you didn't know you need...but now you need! Great store. read more

It appears there is new management here since some of the older reviews were left. These guys have most everything you need for household repairs saving a trip to the big box stores. And, they are always very helpful and knowledgeable. My go to. read more

This is a well stocked hardware store with knowledgeable staff who can help you with your projects. The staff knows where everything is in that store and will gladly guide you to it. Much more user friendly than a big box store. I know in the past that there was a cranky manager. He is gone and it has been under new management for well over a year now. The new managers are pleasant and helpful. read more

Can I give less than 1 star? This place used to be great. I understand how the small hardware stores have suffered since the influx of the big box stores. These guys used to be ok, but a few years ago, all their long-time guys left. Now this place is horrible. I went in recently, needed some non-staining plumbers putty. The sold me some, it said it was stainless...now, I know this means it will cause less staining than other varieties. Anyway, it completely ruined by marble vanity top. I had asked several of their "helpful hardware folks" if this was the product I needed, they all agreed it was the perfect, stainless product. Jerks. read more

From start to finish here my experience was TERRIBLE. I never write bad reviews but something has to be said about this place. I am moving houses and needed two tape dispensers to box up my stuff. When I asked the guy at the counter where I could find them, he barely acknowledged me even though he wasn't preoccupied with anything. He all but grunted and waved in the vague direction of the aisle the dispensers were in. I had to search amongst their poorly organized inventory to find them. They weren't the good quality Scotch guns I was looking for, but I was desperate so I took them. I get home to use them and they're completely nonfunctional. The tape is thinner than paper, crinkles onto itself, and the metal teeth of the gun aren't exposed enough to cut anything. They charged me $30 for this??? The materials were totally useless, but I figured I could return them because I had barely used one, and I still had my receipt. Their customer service is a joke. The lady who "helped" me was so nasty about the entire process, and refused to take back a nonfunctional item. My family has been coming here for 15 years and this was the first item we've returned. We try to support local businesses, but it's just not worth dealing with these people. ***The boss and employees at this joke of a store have far and away THE WORST attitudes I have ever encountered.*** From now on I'll be going to Home Depot. read more

Awful...and I mean awful. I recently went in looking for something. I asked a man for some help and what I got was a whole lot of attitude. Tried to make me look like an idiot. This is not the first time this has happened. Believe me...I spoke to a lot of people and I'm not the only one. Serious attitude problem. I'm a firm believer of shopping local..but when you add in much higher prices and attitude....no way. Sorry Hometown...I'll shop some where else. p.s. Mr. Attitude..I googled what I needed...AND I WAS RIGHT!!! AND I'M A WOMAN. Shame on you! read more

Just popped in for a few things and so pleasantly surprised with this store. Customer service was great and they had exactly what I was looking for. I'll be back for paint supplies next week! I highly recommend this hardware store- Thanks! read more

Shop local they say. I used to ride my bicycle to this store back in the 70's. Went in last winter for a snow thrower as this will be more pleasant than a Lowes purchase. Got the machine home and cost almost $600 btw, low and behold it doesn't work. No problem, I'll load it in the truck and bring it back. Sorry, nothing we can do, here's a number of place an hour away that will do the warranty work! I paid a local repair shop $150 to fix a brand new out of the box snow thrower. BTW, Lowes takes anything back without question. Fellow was quite rude about the whole thing. read more

It really is a terrible place. What is sad is that you can probably find what you need there if you are willing to put up with literally the worst service anywhere. Two times I went in over a few months period so these were not isolated instances. First time, I used Apple Pay and they double charged me. It took about 4 months to rectify the situation. I am certain they did not do it on purpose but they never once apologized or tried to understand the situation. You ask their staff a questions, and they respond to you in an annoyed and unfriendly manner. I literally had to load up heavy boxes myself from the back of the store. Last week, I needed a small item. I called in advance to make sure they had it in stock, they said they did. I go in and of course they don't have it but it took them another 20 minutes to find that out and confirm. Never again will I set my foot in that dump with the most miserable staff. For the record, I love to support small local businesses but not when I am made to feel as they are doing me a favor by me shopping there. Also, I never leave reviews but I felt like I just needed to, that is how terrible my experience is with this place. read more

For a 58 year old man such as myself, a local Hardware Store is like Toy Store to a child. I want to look up and down the aisles. I want to read about everything and anything they have, thinking of potential uses I might have for it. I don't necessarily purchase then and there. But, I do make a mental note of it and retain it, should a need arise. That said, I've been to this store only a handful of times over the last 10 years because each time I've gone I get pressured. If I know exactly what I want I may run in and get it. But, what I don't like about this store is they follow you around like 'get want you want and get out'! And that takes the enjoyment out of shopping this local Hardware Store. read more

A shame the people who work there are so rude! Been that way since I was a kid . It is wonderful to have a town hardware store even if you pay a bit more it is the convience . I do not like to go there as they are acting like they are doing you a favor! Learn how to treat a customer with some respect !! read more