Love this place. Old school small town hardware stores are rapidly disappearing, so it's important…read moreto give them your business whenever you can. This one is classic. On a corner of the main street in the center of a suburban downtown. Across the street from the town diner. They can match any odd nut or bolt you have. The aisles are jammed to the ceiling with lots of odds, ends, and unexpected tools and gadgets you didn't know you need...but now you need! Great store.

This is for the owner of the store ( and jokes on me if he's the person that doesn't seem to care…read moreabout the customers ). I've never been to your store before but pass it on my way home from work . For almost 20 yrs. I was a regular customer of Benjamin Bros /Value Hardware before they closed down . What kept me loyal to that store wasnt their prices . It was the friendliness and helpfulness which should be a standard work ethic for customer service people. As soon as a floor person saw you there they asked if they could be of help after they said Hi... I guess you know where I'm going with this .. A younger man was helping someone by the paints and he was friendly with the customer. I got the older man ringing me out . He didn't say hello or ask to help me find anything when I saw him earlier in the aisles wandering right next to him. He was just as stone faced at the register . Why would I want to go back there and become a loyal customer ?? I'm writing this because I think it's a shame when a small business is being hurt unnecessarily .

PROS: The guy in the store is very nice and his selection is organized while the store itself is…read moreclean. Good size parking lot next to his place as well. prices are all competitive which makes this place a good go-to for basic needs CONS: The selection size is not as big as other hardware stores; Ace, true value, and obviously big box stores like Home depot OVERALL: If you're looking for a simple hardware store this is the place to come to. I don't expect them to be as big as the Home Depot, but for basic needs they're good

Professional, enthusiastic, honest and reliable .It is worthy to be trusted and will help and…read moreexplain any of your questions and problems and the price is right.

I have been going to Benjamin Brothers since I moved into Tenafly in 1977. Frankly I've never been…read moredisappointed. Oh sure, on the busiest day of the week (Sat.) when the place is flooded with people like me who need help and don't know what they're doing you might wait a while for help. But, when that person comes, he will spend as much time as it takes to get you what you need and to be sure you know how to use it. This is pure, solid, excellent customer service at its best and it's well worth the wait. There have been times when I've asked "Do I need this?" and been told "You don't have to spend so much let me show you a better idea." What they sell are quality items - not the junk you'll get elsewhere that won't last. If you're a lady as am I, no condescending attitudes ever which truly counts for a lot. And they were equally patient, kind and attentive with my unskilled husband. When I owned a home Benjamin Brothers taught me how to take care of it. As a real estate agent they've been invaluable in helping me to help my clients. Maybe this is a generation gap since I'm no longer young but I'd rather wait the 5 or 6 minutes on a busy day to have someone who's an expert make sure I've got the right item and then explain what to do with that thing.

Retro store that could be a gem but workers are consistently not friendly if you don't look like…read morethem. This is Bergen County in the 2020s, 1/2 of the population is minority yet no one in this store is and you feel that every second you're in the store. You will be mostly ignored willfully. Walked out and decided against making a purchase.

I walked into this store to ask a completely normal question about an order I had already paid for…read more I walked out feeling humiliated, insulted, and almost in tears. After today's experience, I personally will never shop at Wards again, and I cannot recommend this business to others. Convenience is simply not worth being treated with this level of disrespect. Please think carefully about where you choose to spend your money and support businesses that actually treat their customers with basic courtesy and respect. Hope it will help someone else .

I just came into town to go to another store which wasn't open today. Then I saw the neon of…read moreThe 5&10 store. They're not many of those left anymore I went in remembering fondly, going into many of these stores over the years. Well, the store was just like I remembered those other stores . It is set up exactly like you remember. It's like stepping back in time 50 years ago. So many good things that you can buy practical things for the home. They have a nice aisle of games and cards. Even a retro new version of that fun electronic game Simon. I spent a good 45 minutes looking around. I should've taken a basket because I could hardly carry when I brought up to the counter. Leather cleaner. Undershirts. Lava soap, Brillo pads address labels. Yarn a blank videotape. A few lightbulbs. Some stick on hangers, shoe polish shoelaces plus a bunch more stuff. So nice to have a store that has so many good quality, practical things all up and down the aisles Not a lot of junk. Just good stuff. The cashier was very friendly and told me about the history of the store. It was open since 1960. Three generations of the same family have run the store. Definitely come here and you'll find lots of things that are practical that you'll need for your house. Maybe some gifts for the holidays too.

Why exhaust yourself at those big box hardware stores when everything you need is at Readers?…read moreHere's why Readers is better: * Time is money. Accomplishing an errand at Readers takes 5 minutes -- literally. A trip to the big box store kills most of the morning. * Sales staff are knowledgeable and plentiful. No need to plead for someone to help you. If you live locally, you probably already know them. * Inventory is a known quantity, and the staffperson generally comes with you to look for what you want. * If something doesn't work, they take it back -- no questions asked. And no long wait at a backed-up customer service desk. * Small doesn't mean less inventory. Readers has most everything. * Fantastic location in the center of Dobbs Ferry's downtown near the post office, grocery store, shoe repair and other shops, so can tackle all your errands in one stop. Bee Line bus service to Readers especially on weekdays is frequent and the stop is down the block. On-street parking and public lots require a shorter walk than the ones at the big boxes; its totally worth the meter price. * They deliver some big items.

It's simple. If you want quick, friendly and efficient service this is your place. No wandering…read morearound trying to find things. Always my first choice since moving to Dobbs

We just moved into the area and have gone into this hardware store a few times. Every time I go in…read morethey are able to answer my questions and find me the correct product for my project. The last time I went in they went above and beyond what is expected. I couldn't get the screws out of my back license plate. Instead of just selling me something that may work they sent an employee out to look at my car. He then got a pair of vice grips and was able to get the screws off for me, this wouldn't have happened at a Home Depot or Lowes. He then gave me advice on how to reinstall the new screws. Another important fact is that their prices are pretty much on par with box chain hardware stores. This is a great local business and I will be a customer for life.

Great town hardware store with friendly knowledgeable staff. Great selection of fasteners. Fair…read moreprices.

Every town should have a hardware store this friendly and useful…read more ...but I'm very glad this one is 'ours'. As time has gone by I find myself shopping here more and more for not only 'hardware' but also everyday items like light bulbs, buckets, and even Tiki torches. The owners are friendly and knowledgeable and the prices are right.

Excelente service. Great help. Go and buy here. They will solve the problem…read more I love them

Great experience at Butler's Hardware and amazed at how much they have expanded the business. The…read moreowner John Butler is a hard working entrepreneur. He knows everything about the business and if he doesn't have an item in the store he is able to order it for you!! Great service and family business!

This store is the personification of the "the little engine can could". I've been going here for…read moreover 30 years and rarely leave disappointed. I love to support local businesses and this one makes it so easy. This small store has a little bit of everything. I'm constantly amazed how many times I've gone in doubting they have what I'm looking for and walk out with something that if not exact good enough. Being a small business, they don't aim to compete on price but make up for it with service and 1 or 2 versions of a lot of different products. Over the years they've saved by backside a bunch of times when everyone else was closed not to mention the drive time to go to Home Depot or Lowe's If your looking for a local store that's delivers well beyond its size, go to Butlers.

They're very friendly and helpful here. I don't know anything about hardware or home repair, but…read morethey never make me feel like I'm asking dumb questions. Today I dropped my car keyfob on the street and it stopped working. I thought I'd be spending the day waiting for AAA, but I went to Hastings Paint and Hardware and asked if they could help, and the man at the front desk took it apart, put it back together correctly, and didn't charge me a cent. I'm very thankful. Most of the negative reviews here on Yelp refer to the previous ownership. The people who work there now are terrific.

If i could give it negative stars, i would. I went in today because the shower curtain rod my…read morehusband bought doesn't work. Instead of trying to help me, the senior guy in the store (the owner?) inserted himself in the conversation and proceeded to humiliate me by telling me there was nothing wrong with it. As a crowd of men gathered around, he continued to "mansplain" why I was wrong and he was right. Arrogance compounded by misogyny. I am certain that would not have happened if my husband had gone in, or if he has been with me. I am usually a big proponent of shopping local but not this place.