I approached Hoffman at the beginning of March to install a new handrail, newel post, balusters,…read moreand fix a broken step for the primary staircase of my home. Once the work was done, we would have them then install a runner. We were excited to use Hoffman from all of the amazing examples that they shared on social media of staircases and homes they 'claim' to have renovated. The sales team in the store was as you would expect for a boutique mom & pop shop... an air of pretentiousness in a relatively humble environment. After insulting my wife & I by assuming we were looking for a budget-friendly deal, we ultimately were left to search the store and pick out the runner we wanted. After deciding, we scheduled measurements for the following week. As we attempted to leave, the salesperson insisted on following us out into the parking lot to put samples in our trunk, however, I believe this was a further attempt to 'size-up' our budget based on what we drove. Anthony, the third generation in this family-run business, showed up at my house the following week. He was here for approximately 20 minutes, took the measurements, and advised he would be in touch in about a week once all of the materials were in. He advised everything needed to be special ordered. The job was quoted at $4,000. I accepted. One, two, three, then four weeks go by without hearing from Anthony. As it had been a month, I called the store to find out what the cause of the delay was. They advised that the materials were expected to be in at the end of the week, and apologized for the delay. I was completely understandable, as I was just happy to have Hoffman come do the work in the first place. Afterall, the pictures they continued to share on social media looked amazing. I wanted the same in my house. Three more weeks go by, then I get a call from Anthony saying they are ready to start the work. I was thrilled. Anthony's 'team' showed up on a Friday towards the end of April. They demo'd my existing handrail and newel post. As they went to replace the broken step, they realized that Anthony ordered the wrong thickness, and the correct one would have to be special ordered (again). Given that 8 weeks had already passed, and frustrated, I called Anthony and advised rather than ordering 1-custom step, please replace all steps with standard thickness ones. He apologized and advised that the total cost of the project would now be $6,000. This was still well within my budget so we agreed, and the team would be back the following week to continue the work. The team shows up the following week, rips out all of the stairs, and replaces with 'new' ones, and 'finishes' the handrail/newel post. After two coats of stain, Anthony texted me and advised the project was done and we were ready for Carpet. Here's where the story really gets interesting: --Nothing installed was special ordered and is readily available at Home Depot. --Each of the 11 brand-new stairs they installed had scratch marks, pencil marks, or dents. --The newel post had approximately 50 blemishes from improper sanding/staining. --The balusters were installed upside-down! Then corrected via using glue and wood filler to partially cover all of the knicks and holes they just put in the brand-new materials. ---They did not stain the visible undersides of the new steps --They did not stain the backside of the handrail against the wall --Multiple sharp/jagged edges were left exposed --They did not clean-up their worksite, leaving half eaten fruit in my garage. --They used two different types of balusters after they 'fixed' the original mistake. --They did not come with their own sufficient materials and used my personal table saw/miter saw. --I come to discover that the 'team' Anthony sent to my house had not worked for him before, and were effectively unskilled day laborers. --At no point did Anthony ever come to check on the work. Clearly, Anthony/Hoffman contracted this project out, in an attempt to make quick cash off an unsuspecting customer. I called Anthony and told him to come look at the work. Originally, he was very combative and continually corrected the language I was using to describe the work his team did to my house (if the work looks like ..... it probably is). He tried to persuade me to let him come back and try again, but as he already dragged this process on for 2+ months and had his team at my house 5+ times, I was not interested. Given my dissatisfaction and the clear evidence that he had tried to scam me, he fully refunded my deposit and did not charge me for the work. I didn't want to write/post a review but given that Hoffman is still actively advertising their stair 'services', I felt it necessary to share my experience. p.s. the pictures hardly do justice to how poor the work really is.

This is our second experience with Hoffman Floor and Home which should tell you how satisfied we…read moreare with their work. They are fantastic from beginning to end. Tony, Anthony and Ed are very knowledgeable about the products and give realistic picture of how the project will go. They installed our Villa Borehsie flooring on the kitchen/living room level of home during a kitchen remodel. My wife loved for flooring so much that we brought the team back to put the same flooring down in our ground level family room. The install team was great. They worked clean and got the job done in the time that Anthony estimated it would take. I am glad we went with Hoffman floor and home for our flooring needs and expect to see them soon enough when we are ready to do the bedroom level of our home! Thanks guys!

Had carpet put in 4 years ago on my stairs. After a year it started to fall apart. Tried many times…read moreto get rectified and they told me the carpet was discontinued which was not true. They also claimed they contacted the company which i found out was not true as well. I am having it replaced with the same carpet today and now we can see why it is falling apart. The installation was horrific. So disappointed especially because of the amount of business we gave them.

Allied has been a great vendor for our company in commerical flooring. Always responsive. We…read morehighly recommend them.

Jack was amazing in listening to us and offering advice on all of our selections. Great choices and…read morehands on care. What else can we ask for...

Forget the highway with its big box stores. Jack is not there! Owner-Operator at your side. I have…read morenever seen such beautful selection in a most organized display of carpet and tile. From purchase to installation the project was overseen and professionally done. No need to "come back"! They did my entire kitchen and now for my wood flooring. Arthur Bergman, Leonia

I called Dale Sr. to get a quote for carpet installation in an attic stairway and he was very…read moreprompt in scheduling an appointment and going through carpet options. He gave a very reasonable price for the work and was able to schedule me pretty quickly. He helped me pick out a nice low pile industrial carpet that matched the color scheme of the attic and would be able to stand up to lots of foot traffic by the kids. Dale Jr. came on time to install the carpet and was quite diligent in getting the carpet installed, even though the stairs had some tricky turns and landings. All throughout the process both Dale Sr and Dale Jr were professional, polite and prompt. The stairs look great and I would definitely recommend them to folks who are looking for carpeting work.

Dale is a local businessman who takes pride in his work. I had a special challenge being in the…read morecondominium with there many requirements to work in the building but Dale did a fine job. I would recommend this company to anyone.

Extremely unprofessional…read more Decent selections and salesperson initially seemed pleasant and organized upon meeting in the store. A date/time for an estimate was set up. On the scheduled day however, I received a voicemail that the salesperson was tied up with another job and that they would call back within an hour. They did not. I returned the call, receiving no answer. Well beyond the scheduled time frame, they finally answered and said they could not make it at all. Refusing to address the issue (and without a courteous apology of any sort) salesperson began shouting aggressively, getting very defensive and suggesting that the mixup had somehow been my error. Laughably unprofessional and impractical. Communication is key, and you certainly won't find it at Allied Carpet. Surprised the business functions at all!

Nice ownership, Good quality carpet, and a pain free installation! The owner spent time with us to…read morerecommend a dog resistant carpet and came to our home to take the measurements himself.

They never get back to you when they say they will, very poor customer service and price quote was…read more$2500.00 - $3000.00 dollars higher then all the others I received. You also have to go to the store and pick the floor you want to get someone to come out to measure for the estimate and then wait around for over a week. Most flooring contractors bring samples to your house.

Over the last few months, Floor Town has completed two flooring projects for us. The first was…read morereplacing our outdated vinyl tile in our kitchen with beautiful luxury grouted vinyl tile. After that project went so smoothly, we decided to again have Floor Town replace flooring in two rooms plus a hallway in our house, this time using sheet vinyl in one room and carpeting in the other room, hall and stairway. Again, everything was done beautifully, even though our house is over a hundred years old and, as such, has some quirks. From the beginning it was a pleasant experience when we went to the Floor Town showroom and Michele, our salesperson, greeted us. We looked at possibilities for flooring there and narrowed down our choices. I had an idea of what I wanted, and Michele presented various options. Her ideas were invaluable: For instance, I went in sure that I wanted ceramic tile, but she also suggested the luxury vinyl tile which we now have in our kitchen. It is not hard, cold and subject to cracking, but has the same look as ceramic, and I am grateful for her suggestion. Then Michele came to our house with the samples we had chosen in the store, and we made the final tile choice. She was patient and knowledgeable, and thus the final result was exactly right. She did the same thing again when we chose flooring for the second carpet and sheet vinyl project, which also resulted in complete satisfaction. In fact, she brought an additional carpet sample to our house besides the ones we had found in the showroom. The carpet from that sample is now the one we have on our floor, because it was perfect for the space. I also cannot say enough good things about the guys who did the installations. They were not only precise and professional in their work, they were also pleasant and unobtrusive while they were working. From start to finish, it was an excellent experience!

My husband and I recently purchased a home in Bergen County and wanted to get the floors refinished…read morebefore moving in. Danny was so knowledgeable in outlining the details of the project and helping us pick stain colors. His team did a fantastic job start to finish; the house was done in the timelines they expected, and it was so reasonably priced. We'll be using Bergen Carpet and Flooring for any future projects we have!

Our GC introduced us to Danny (the owner). He installed Mirage pre-finished hardwood flooring in…read moreour condo in Hoboken. I'm a very detail oriented and particular person, especially with renovation work, and I couldn't be happier with Danny's work product. Danny is one of the rare service providers who returns calls promptly, answers texts almost immediately, and complies with agreed upon timelines, at a fair price to boot. He also gave us competent advice about our renovation process (e.g., sequencing of floor installation as compared to other tasks). He is now in the process of refinishing and staining the floors in our new historic home. I'm very pleased with how the project is progressing. Danny has again been communicative, reliable and professional. His job lead Willie has also been fantastic and done an incredible job of reviving the home's original 120 year old floors. I'm not sure where the negative reviews are coming from. I've had nothing but positive experiences with Danny. For the record, this is not a fake review. Feel free to check out my highly critical reviews of some of the other service provides that I've used and haven't had good experiences with.

Large quality selection, great staff and highly rated reputation coupled with excellent service and…read morehelp in selecting product with samples to compare at home

Just replaced the carpeting in my hallway and stairs. Have used Leader carpet before. Prices,…read moreworkmanship, quality, and follow up are great. Totally recommend