I approached Hoffman at the beginning of March to install a new handrail, newel post, balusters,…read moreand fix a broken step for the primary staircase of my home. Once the work was done, we would have them then install a runner. We were excited to use Hoffman from all of the amazing examples that they shared on social media of staircases and homes they 'claim' to have renovated. The sales team in the store was as you would expect for a boutique mom & pop shop... an air of pretentiousness in a relatively humble environment. After insulting my wife & I by assuming we were looking for a budget-friendly deal, we ultimately were left to search the store and pick out the runner we wanted. After deciding, we scheduled measurements for the following week. As we attempted to leave, the salesperson insisted on following us out into the parking lot to put samples in our trunk, however, I believe this was a further attempt to 'size-up' our budget based on what we drove. Anthony, the third generation in this family-run business, showed up at my house the following week. He was here for approximately 20 minutes, took the measurements, and advised he would be in touch in about a week once all of the materials were in. He advised everything needed to be special ordered. The job was quoted at $4,000. I accepted. One, two, three, then four weeks go by without hearing from Anthony. As it had been a month, I called the store to find out what the cause of the delay was. They advised that the materials were expected to be in at the end of the week, and apologized for the delay. I was completely understandable, as I was just happy to have Hoffman come do the work in the first place. Afterall, the pictures they continued to share on social media looked amazing. I wanted the same in my house. Three more weeks go by, then I get a call from Anthony saying they are ready to start the work. I was thrilled. Anthony's 'team' showed up on a Friday towards the end of April. They demo'd my existing handrail and newel post. As they went to replace the broken step, they realized that Anthony ordered the wrong thickness, and the correct one would have to be special ordered (again). Given that 8 weeks had already passed, and frustrated, I called Anthony and advised rather than ordering 1-custom step, please replace all steps with standard thickness ones. He apologized and advised that the total cost of the project would now be $6,000. This was still well within my budget so we agreed, and the team would be back the following week to continue the work. The team shows up the following week, rips out all of the stairs, and replaces with 'new' ones, and 'finishes' the handrail/newel post. After two coats of stain, Anthony texted me and advised the project was done and we were ready for Carpet. Here's where the story really gets interesting: --Nothing installed was special ordered and is readily available at Home Depot. --Each of the 11 brand-new stairs they installed had scratch marks, pencil marks, or dents. --The newel post had approximately 50 blemishes from improper sanding/staining. --The balusters were installed upside-down! Then corrected via using glue and wood filler to partially cover all of the knicks and holes they just put in the brand-new materials. ---They did not stain the visible undersides of the new steps --They did not stain the backside of the handrail against the wall --Multiple sharp/jagged edges were left exposed --They did not clean-up their worksite, leaving half eaten fruit in my garage. --They used two different types of balusters after they 'fixed' the original mistake. --They did not come with their own sufficient materials and used my personal table saw/miter saw. --I come to discover that the 'team' Anthony sent to my house had not worked for him before, and were effectively unskilled day laborers. --At no point did Anthony ever come to check on the work. Clearly, Anthony/Hoffman contracted this project out, in an attempt to make quick cash off an unsuspecting customer. I called Anthony and told him to come look at the work. Originally, he was very combative and continually corrected the language I was using to describe the work his team did to my house (if the work looks like ..... it probably is). He tried to persuade me to let him come back and try again, but as he already dragged this process on for 2+ months and had his team at my house 5+ times, I was not interested. Given my dissatisfaction and the clear evidence that he had tried to scam me, he fully refunded my deposit and did not charge me for the work. I didn't want to write/post a review but given that Hoffman is still actively advertising their stair 'services', I felt it necessary to share my experience. p.s. the pictures hardly do justice to how poor the work really is.

This is our second experience with Hoffman Floor and Home which should tell you how satisfied we…read moreare with their work. They are fantastic from beginning to end. Tony, Anthony and Ed are very knowledgeable about the products and give realistic picture of how the project will go. They installed our Villa Borehsie flooring on the kitchen/living room level of home during a kitchen remodel. My wife loved for flooring so much that we brought the team back to put the same flooring down in our ground level family room. The install team was great. They worked clean and got the job done in the time that Anthony estimated it would take. I am glad we went with Hoffman floor and home for our flooring needs and expect to see them soon enough when we are ready to do the bedroom level of our home! Thanks guys!

We contracted with Best Design Center/Best Carpets and Interiors in Saddle Brook, NJ, to redesign…read moreand remodel our kitchen, including new kitchen cabinets, backsplash, countertops, floor tiling, and lighting. They prepared a CAD for the kitchen cabinetry and an attractive center island that opened the kitchen into the dining room and sitting area. Nearly a year later, my wife and I marvel at the beauty of the redesign and quality of construction. The demolition and installations went smoothly and timely. A special shout-out to Faseeha Ahmad, the interior designer, who repeatedly exhibited her talent at matching color, style, and placement--even joining us to select a couch, area rug, and other complementary touches that brought adjoining rooms into harmony with the remodeled kitchen. Faseeha was professional, friendly, and mindful to work within our budget, often suggesting ways to achieve the same results at a lower cost. We heartily recommend the entire team at Best Carpets. We would definitely use their services on any future project. Alicia and David

I used Best Carpets and Interiors several times in the past, with "no" issues. I do not know what…read morehappened to them but they are now "unreliable" and unprofessional. I called many months ago and spoke with the owner (Mike) to replace damaged laminate flooring in a business in my commercial building. The owner, Mike, had came and measured and said it would be done soon. Several weeks had went by with no calls or updates. I was wondering why no one reached out to give me a status update, so I called the owner. When I called him, he said he would call me back in a few minutes but never did. I was starting to get "fed up" and reached out again, and he started ignoring my calls. When I became totally fed up and left a voicemail of my displeasure, he then put me on automatic - voicemail. I was a loyal and dependable customer to them for years without any issues. I talked to my friend who referred me to Best Carpets and Interiors and I found out that the company's business practices are not what they used to be. Basically, if you are not a "big job" like a large scale renovation, you are but on the "back burner". I was really "stunned" because the job I needed done was an easy one or two day job. (laying down laminate in a room in my tenant's beauty salon. I referred people to Best Carpets in the past, but " never again".

Jack was amazing in listening to us and offering advice on all of our selections. Great choices and…read morehands on care. What else can we ask for...

Forget the highway with its big box stores. Jack is not there! Owner-Operator at your side. I have…read morenever seen such beautful selection in a most organized display of carpet and tile. From purchase to installation the project was overseen and professionally done. No need to "come back"! They did my entire kitchen and now for my wood flooring. Arthur Bergman, Leonia

I really wanted to give this company a good score as the floors came out very nice (with a few…read moreitems that needed to be addressed). However, their lack of follow up as well as addressing some issues make me not comfortable to recommend them. They were supposed to be at my house for 2 days it ended up being 4. Unfortunately they were shorthanded and sent only 1 contractor for the first day and a half. When the second person came they made it clear that they did not want to work "one more _____ minute than they had to". Clearly not happy with their work situation but I didn't need to hear it. They also did not provide a quote for my landing which was in between 2 sets of stairs so that did not get done. The biggest issue is that there were areas of my floors that needed to be addressed after they left and despite my reaching out numerous times no one ever came out to actually see what the issues were. They wanted me to send pictures which I had done twice before. Once they have your $$ they don't seem to care. Suggestion, if you do choose to use them do not pay in full until after floors are dried and you can fully inspect them.

We had a very mixed, mostly poor, experience with Floored at Home. We would not recommend this…read morecompany, especially if you have anything other than a very simple, straightforward project. After 2023 renovations of our kitchen, we had some separation between the wood boards and buckling (spring 2024). The initial assessment and estimate with Tom were great - very clear issues and methods for resolution. The team thought the reason for the separation and buckling was due to the kitchen cabinets being placed on top of the flooring rather than allowing the floor to float. They came as scheduled to remove the previous flooring and put the replacement floating bamboo flooring down - same material as the 2023 original. However, they placed one cabinet/side bar on top of the floor after installation, which worried us since we were told that this was the cause for the issue to start. After they "finished", we didn't hear from Paul (our project manager and co owner) for 9 months on this issue (after multiple calls, texts and emails from our side, no response from them). He only reached out because he realized they hadn't invoiced for our final payment -- we were wiling to pay the entire time- just wanted to hear back about the possibly incorrect installation. Paul was rude, not professional, and had horrible communication skills. The floor again separated and buckled only 10 months after they replaced it in 2024- in the exact same place that they "corrected". Since then, it's been 4-5 months of back and forth with Josh- the company owner, long periods of silence and emails ignored (overall terrible customer service), and most importantly, no execution or resolution to either the incorrect installation or repeat issue - no one has returned to our house.

They never get back to you when they say they will, very poor customer service and price quote was…read more$2500.00 - $3000.00 dollars higher then all the others I received. You also have to go to the store and pick the floor you want to get someone to come out to measure for the estimate and then wait around for over a week. Most flooring contractors bring samples to your house.

Over the last few months, Floor Town has completed two flooring projects for us. The first was…read morereplacing our outdated vinyl tile in our kitchen with beautiful luxury grouted vinyl tile. After that project went so smoothly, we decided to again have Floor Town replace flooring in two rooms plus a hallway in our house, this time using sheet vinyl in one room and carpeting in the other room, hall and stairway. Again, everything was done beautifully, even though our house is over a hundred years old and, as such, has some quirks. From the beginning it was a pleasant experience when we went to the Floor Town showroom and Michele, our salesperson, greeted us. We looked at possibilities for flooring there and narrowed down our choices. I had an idea of what I wanted, and Michele presented various options. Her ideas were invaluable: For instance, I went in sure that I wanted ceramic tile, but she also suggested the luxury vinyl tile which we now have in our kitchen. It is not hard, cold and subject to cracking, but has the same look as ceramic, and I am grateful for her suggestion. Then Michele came to our house with the samples we had chosen in the store, and we made the final tile choice. She was patient and knowledgeable, and thus the final result was exactly right. She did the same thing again when we chose flooring for the second carpet and sheet vinyl project, which also resulted in complete satisfaction. In fact, she brought an additional carpet sample to our house besides the ones we had found in the showroom. The carpet from that sample is now the one we have on our floor, because it was perfect for the space. I also cannot say enough good things about the guys who did the installations. They were not only precise and professional in their work, they were also pleasant and unobtrusive while they were working. From start to finish, it was an excellent experience!

Had carpet put in 4 years ago on my stairs. After a year it started to fall apart. Tried many times…read moreto get rectified and they told me the carpet was discontinued which was not true. They also claimed they contacted the company which i found out was not true as well. I am having it replaced with the same carpet today and now we can see why it is falling apart. The installation was horrific. So disappointed especially because of the amount of business we gave them.

Allied has been a great vendor for our company in commerical flooring. Always responsive. We…read morehighly recommend them.

I called Dale Sr. to get a quote for carpet installation in an attic stairway and he was very…read moreprompt in scheduling an appointment and going through carpet options. He gave a very reasonable price for the work and was able to schedule me pretty quickly. He helped me pick out a nice low pile industrial carpet that matched the color scheme of the attic and would be able to stand up to lots of foot traffic by the kids. Dale Jr. came on time to install the carpet and was quite diligent in getting the carpet installed, even though the stairs had some tricky turns and landings. All throughout the process both Dale Sr and Dale Jr were professional, polite and prompt. The stairs look great and I would definitely recommend them to folks who are looking for carpeting work.

Dale is a local businessman who takes pride in his work. I had a special challenge being in the…read morecondominium with there many requirements to work in the building but Dale did a fine job. I would recommend this company to anyone.

This is a family business that is the best! There are so many home companies around but none are as…read morenice and as accommodating as the Manganos. I went to the store for 1 simple window shade. John quickly zoomed in on my taste & needs. He was also very happy to help me with my small order. I would t waste my time anywhere else.

This family-run business is first-rate in every way. Joe's expertise and spectacular service was…read moretruly a pleasure. He really got the job done.