Etta Litroff designed our family room, dining room and primary bedroom. She was detailed oriented- measuring our space extremely carefully. We really gave her free reign to suggest what she would like to based on our home and family style. She did not disappoint. Etta suggested some things quite honestly we would never had considered (a rug for example that i was really unsure of and now i could not imagine our space without it). She understood that we wanted to spend where it mattered and save in areas where it made sense. On installation day, she was here and ensured everything got placed exactly (and i mean exactly) to her measurements. Thank you Etta! We love the space. Jamie & family read more

My husband & I moved into a new apartment in October of 2022 &, ever since then, replacing our too-small dining room table (& chairs) has been high on our list of priorities, but finding one that we liked & that fit our space took years. That's why we were so excited to find a set at Arhaus that we liked. This would be my first-ever dining room table/chairs purchase EVER--I'm 54, but have never had a space large enough to merit one--& our first one from a "nice" furniture store. * 05/28: Order placed w/ an expected arrival time of mid-late September * 09/17: Right on schedule, received an email that the order arrived & would be sent to a local delivery hub on 09/24, at which point they would call me w/i 5-7 days to arrange delivery * 09/23: Instead of receiving said call from local delivery hub, we got an email from Arhaus saying that they were "unable to fulfill our oder for the chairs--so, after four months of waiting & confirmation that they were coming soon, we were S.O.L. with no explanation. Naturally, we scoured the internet to find different chairs (from a different company) that would go with the table--or a completely new set to start over from scratch with--but came up short & wound up ordering the only other chairs that matched the table that were literally twice as expensive. All we were offered by way of compensation for *their* error was 10% off the reorder...& that was only after I pressured them. * 09/25: We placed the order for the chairs that were twice as expensive & told that there is no way that they can expedite our order, so we would not have them for Thanksgiving, but *maybe* by Xmas. We also requested that the table they did have be delivered to avoid its going missing, as the chairs had. I was told the table would be delivered 10/03. * 10/13: The company that handles Arhaus deliveries told me that they had the chairs--the ones I'd previously been told were missing--& the table base, but not the table top...in contradiction to what I'd been older on several earlier occasions. The right hand did not know what the left (or even itself) was doing. After contact Arhaus, they confirmed that the delivery company did have the entire table (but the chairs were still MIA). * 10/18: Table that was meant to have been delivered 10/03 was delivered. * 11/12: Arhaus emailed to advise the (new) chairs, which were supposed to arrive mid-December "[had] experienced a delay due to unexpected circumstances," but no information as to how long of a delay was provided. I telephoned Arhaus no fewer than four times to inquire as to the nature of the delay--had the new chairs gone missing, too?--& the new expected delivery date. Each time, I was told they would look into it & get back to me...they never got back to me. * 11/25: Surprise, surprise! The new chairs are ready--I guess they weren't delayed, after all--& were beginning their two-step delivery process. Delivery was scheduled for 12/09. * 12/09: I was given the window of 3:00pm-5:00pm, told my delivery was expected between 3:20pm & 3:50pm & given a link to track the process, which I looked at first at 3:00pm; delivery window was still 3:20pm-3:50pm, but they were on delivery #6 & I was number 8, so I knew that wasn't happening. As time passed--3:20pm, 3:50pm, 4:07pm--& I saw that my window was now in the past & they were still on delivery #6, I called to confirm as to whether it wold still be coming today. Long story long, they arrived shortly after 5:00pm. In conclusion, while I love Arhaus design & quality, I will never order anything from them, again, as they have major supply chain & customer service issues that need to be addressed. Maybe I'm just a gap-toothed hillbilly from WV living in the big city, but it shouldn't take six months & become a part-time job (for the customer) to get a table & chairs. read more

Beautiful and expensive furniture but poor qualit. I purchased a $10,000 bed which was delivered in December 2025, it came damaged. They have attempted to replace the damaged furniture pieces four time, all four times the replacements were damage. Client Services and the store manager have done very little to help resolve this issu. I am waiting for the 5th delivery and I'm unable to reach a manager in Client Service. I am now trying to reach the CEO of the company. read more

Arhaus stands behind their products. I have had a few issues and they replaced pieces or solved them all. Very important when buying furniture that is supposed to last a long time. read more

A great employee makes a good company better! I am a builder/designer. Arhause has always been one of my top choices to purchase furnitures and decos for my clients. During the last 4 months, I worked with Oren Menasher on a major project. Oren has been very professional, knowledgeable, patient and attentive to our needs. He went out of his ways ensuring we got the best service, including working after hour so that we don't miss out on the sales. I am very pleased with the whole experience and Arhause has become our number 1 Choice. Thank you Oren! read more

Arhaus - Crystal Chandelier - Home Decor Near Me - Hackensack, New Jersey

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Extremely disappointed with Arhaus. We purchased a dining table with a wooden base that cracked and had to be replaced twice within months of normal use. This is clearly a design flaw. Despite having purchased a 5-year protection plan, we were told we'd have to pay out of pocket to switch to a metal base to prevent the issue from happening again. Why should we be expected to pay more to fix a problem caused by poor product quality? After reporting the issue to our sales associate, Andria, we followed up multiple times via email and text over four weeks, but received no response at all. This has been a frustrating and unacceptable experience--both in terms of product durability and customer service. We expected more from a brand that claims to be premium (No it's not). My wife works with a real estate company and has clients looking for full-home furnishings. We've already started recommending alternatives like Restoration Hardware(RH) instead of Arhaus. read more

Shopping at Arhaus was one of the best experiences I've ever had with a furniture purchase! First, the merchandise is beautiful, unique, and of high quality. Second, the help I got from Sam in the Hackensack store (in the Shops at Riverside) was fantastic -- he was super helpful without being pushy. I ordered a dining table, an accent table, and some wall art. I'd been looking for a dining table and an accent table for a long time, and these were the first pieces I saw that I loved and that didn't look like everything else in every other store. My order arrived promptly, the delivery guys were superb, the pieces are all gorgeous, and the whole experience was professional and top-rate. It is somewhat high-priced but not unreasonable given the quality, and worth every penny. I would definitely purchase from Arhaus again! read more

We worked with Oren and ordered a couch and bed with him. He was incredibly helpful, knowledgeable and professional. He even went out of his way to help us with questions we had after delivery. Five star customer service from Oren made us a fan of Arhaus. read more

Etta Litroff, the designer at the Hackensack store, is amazing!! What an asset to the store. She is caring beyond words and truly "gets it". She came and did in home measurements to ensure everything would fit appropriately. She is such a warm and caring person and has an impeccable sense of style !! She was able to take an existing light fixture and rug I wanted to keep and built a warm living room around that . She really understood the dynamics of my family and helped me select the pieces that would work best . I get SUCH joy looking at the room Etta curated for me . I will definitely be returning for other parts of my home . Tricia on the sales floor was great to work with and has amazing attention to detail . Our order was perfect ! Finally a big thank you to the Delivery team . The utmost professionals. Truly white glove service and they have the utmost care and professionalism in your home . They were a pleasure to have in my home read more

Our experience with Arhaus has been nothing short of exceptional, both in terms of quality and service. A heartfelt thank you to Oren, Etta, and Tricia for making it truly memorable with their outstanding support and attention to detail read more

I absolutely LOVE ARHAUS!! I've bought 2 bed frames from them and 3 gorgeous Chandeliers. Their Performance Velvets can't compare to other store velvets, which are all ugly shiny velvets. Arhaus Velvets are a dream. And, their Chandeliers are unique and wonderful! I love them love them love them! Staff is knowledgeable. Only thing is you have to wait 8-10 weeks if you want to special order a fabric, but it's worth it. read more

Ordered a sofa sleeper on 9/24, was told 6 - 8 weeks. It was delivered on 12/18/24. When delivered couch could not make the turn into the apartment. I called the store and was told I should have measured and it was my responsibility. This is ridiculous since I don't sell furniture and no one told me to measure. The only question asked was if I had an elevator which I do. Somebody should have come here to measure before I purchased the couch. It was a speacial order, and I spent $10,000.00 on the couch and had to spend another $1200.00 to have it re-assembled in my apartment. Bad way to do business. read more

After a sketchy experience with the salesperson in the Short Hills location (strangely arrogant for some reason). The sectional finally arrived (2 months after the promised date). 4 months total. However, it is better than expected. Look and quality. Expensive, but seems to be worth it. We are going to purchase a coffee table and end tables & probably more, but through the website. Skip the store, trust me, just go there to look at styles and fabrics. read more

Don't shop at any arhaus. They will dupe you into getting their promotional credit card which is a scam. The customs service is useless. When we got the actually furniture after months of delay in delivery it was damaged. All around experience was one of the worst I've had with a company. read more

I had the most EXCELLENT experience with the Arhaus Manhasset store! Laura Procops and Ellen are the dream team. They helped me design and select furniture, carpet, lighting, mirrors and assessories for 4 rooms and a foyer. They were patient and thoughful throughout the whole process and made what could have been a stressful long process into something that was enjoyable, fun and productive. I get soooo many compliments! Will definitely be back and HIGHLY recommend! read more

I have been working with Etta, the designer at Arhaus in Hackensack. She spent hours with me choosing fabrics for rugs, couches and pillows and choosing accent pieces that would tie the rooms together. She respectfully gave her opinions yet honoring my needs and tastes. She was such a pleasure to work with - a true professional! read more

Probably the worst customer service and product I've ever purchased. Bought a grey fabric sectional for over $6k but the slip on covers don't fit. The fabric started to fade and become yellow within a year. The covers will start to droop and become different length's on the bottom and the corner never fit right. I tried reaching out to the headquarters said that's normal?!?? And they can help with it at all. Guess we're never going back! read more

Had a great experience picking out my new sofa at this location. Highly recommend working with Tricia. She is excellent with interior design and color arrangements. She brought out fabric colors of what I have in my living room currently to visualize the final decision of color choice for my new sofa. She helped make the decision much easier. Great customer service as well. read more

We had the best experience purchasing furniture with Andria from Arhaus Hackensack. I met her about a month or so before our moving date and we were still unsure about design. Andria was so patient with me while we measured couches/spaces in store, discussed layouts and planned shipments. My husband had some questions himself and Andria assisted with grace as he asked away! Our sectional, dining room table and bed were all available to be shipped at the time of purchase but we had later received word that the bed wouldn't ship for a few more weeks. I expressed concern to Andria and she elevated the issue and was able to reduce our shipping time to one week. My husband and I love how our furniture completes our home and we really appreciate the service we received from lovely Andria! We look forward to continue purchasing from Arhaus through Andria. read more

So I have been meaning to do a review on this store. Someone please help the staff....the quality of the goods are there but the employees who work in the store are irresponsible and that is the least. Ask for help and no one is available. No one knows how to multi-task and No one will call you back. I have ordered before and did not have a problem but to re order new products then my advice is go to short hills or white plains...sad but true. The design team will brag of there work and not even call you back. If Micheal was there then I would give it a 5 but since he left this place has just fallen short. Please help. read more

Purchased couch for over $15K and legs pushing through insert connectors; holes were drilled too large and threaded insert pushed through. Several calls to store, customer service and email...not one returned message. Restoration Hardware much better quality - have a few RH pieces and no comparison. POOR QUALITY DO NOT BUY! read more

I had the pleasure of working with Etta Litroff to furnish my new home beginning in 2021. Etta is a consummate professional and really, truly listens to you and adeptly guides you through the design process. Not only did she help bring my vision to life, but she was also indispensable in evolving that vision to perfection. Etta even found ways to show me pieces that fit with my aesthetic, when I couldn't articulate what that was! She took what was an overwhelming project, broke it down, and ultimately turned my new house into a home. She is the epitome of going the extra mile for her clients. It should be noted that I never felt pressured by Etta to make any purchase. Rather, she would outline options based on our conversations and let me decide stress-free. On top of all that, Etta is a genuinely nice person. I honestly don't know what I would have done without her. I've also had the pleasure of working with Tricia Trovarelli since 2021 on all items purchased from Arhaus - and there were plenty! I furnished almost all my new home with Arhaus and could not be happier. Tricia truly puts her customers first. She has helped me work through billing concerns and always was there to find the best price on the items I'd chosen. Keeping track of an order as large as mine - especially with the world's supply chain delays - was no easy feat! Tricia is responsive, knowledgeable, and best of all, kind. I can't imagine having to manage a project like this without her support. Based on my experience, I've recommended Tricia and the Arhaus team to family and friends and look forward to the opportunity to work with them again. Etta and Tricia, a sincere and heartfelt thank you! read more

I wish I had read reviews before making a $17,000 purchase in October 2021. It's now almost July 2022 and I am still trying to get responses back from anyone we've dealt with directly at this store, assistant manager, manager and the customer service / concierge line. Customer service failed to exist as soon as our sale was made. Our delivery date has been pushed off multiple times with no explanation or apology for the delay. I understand Covid has thrown everything off but it shouldn't impact customer service and communication on order status. It also should not result in pieces being. delivered broken after 8 months of waiting and nobody responding to requests for them to be replaced. The silence from customer service is infuriating. read more

We have ordered a number of things from Arhaus over the past few years. Tricia is a great sales rep and really helped us coordinate some lovely furniture. And the furniture is of a very high quality. Most bad reviews seem to be from people mad about the wait times. These people are ignorant to the realities of the world. That's how it is now and it will take time for manufacturers to adjust. There have been quality control issues, like a panel on the sectional where the fabric was installed upside down and it looked shiny, or an ottoman tray with faulty corner joints, or some scuffing on a dresser. However any issue we've had, the Concierge has sent a professional restorer to fix, or ordered us a full replacement piece. However this "Ryder Last Mile" that they work with is damaging the brand. Some forgot booties before walking on my new white carpet, one crew scuffed up the stairwell. And I had to have a bed delivered several times because they either couldn't get it to where it needed to go or outright forgot it at the warehouse because it wasn't in the box. Look, if you're patient about it and work with Tricia, you'll get where you need to be. But it can be like pulling teeth with that delivery company. Love all our Arhaus stuff. It's more affordable than RH and similar quality. read more

My wife ordered this mirror for our dining room. When we got it delivered today, at $299 delivery charge, she realized it was too small. She called customer service to return the mirror. They wanted another $299 plus a restocking fee. I would sooner break it than give them more money! We have bought a table, 6 chairs and 4 counter stools from them over the past few months. Two of the items were damaged and had to be exchanged. They made us send photos of the damages before they would agree to. The furniture that we were replacing was much better quality than the ones we bought at Arhaus. Their customer service and quality is terrible so buyer be ware. We will not be shopping anymore at Arhaus. read more

I have had nothing but headaches since I placed my order. My furniture keeps getting delayed and my salesperson hasn't kept me in the loop or initiated contact since I made my purchase on May 5th...and I've spent close to $20k on my order. I've had to reach out to her several times to request updates. Just overall poor customer service and excuses. I'm seriously considering canceling my order after learning my furniture is again delayed (for the 3rd or fourth time). read more

I recently purchased a new home and worked with Etta from the Hackensack store to design my Dining and Living rooms. She is talented, patient and most of all makes you feel as if you have known her for years. I have worked with many designers in the past that are pushy and do not take your vision and personality into account. She is amazing and really took the time to get to know us so that everything from pillows to couches to lighting was well thought out. She is dedicated to making the entire experience pleasant, and yesterday was here in my home to accept delivery with me. I am so grateful because she made sure that our vision was executed! read more

I wanted to let you know I had an incredible experience in the Hackensack, NJ store. I walked in, said, "I know it's a long shot, but do you by chance have a sofa ready for delivery that I can have in within the next two weeks - and under $3,000?" Michelle Centrella walked me over to Heather Jester who got in front of the computer. Within 15 minutes, the sale was a done deal. These two were funny, helpful, dedicated and absolutely determined to find me what I wanted. Bravo! read more

Appreciate the challenges we are all facing during this time. I hoped that patronizing retail would be a good thing. I am happy with the product I ordered. The service throughout the experience has been terrible. Excuse after excuse and now I'm chasing sales people, designers and managers for the better part of a month. All on the first piece for a full house that needs furnishing. What a shame. Apathy on the part of the customer-facing employees is what lost my future business. read more

Thank you Arhaus!! We had a great experience working with Etta, your amazing designer. She helped us select the most beautiful furniture for our new home. Etta listened careful about what we liked, color choices and really took the time to get to know us. Etta made the entire experience a pleasure and fun. She pulled together unique ideas, textures and paired furniture that works perfectly. We furnished our entire new home from Arhaus and love every piece thanks to Etta!! read more

I worked with Etta. She is an AMAZING designer. She is so detail oriented and methodical. She really listened to what I wanted and needed and understood my design esthetic. She went above and beyond the service I have had with private decorators I have used in the past. I cannot say enough about how happy I am with the choices she helped me find. Additionally, Andria and the other staff that prepared and updated my invoices were so organized and communicated with me throughout the design process. Purchasing all the furniture for a 3 bedroom condo became an exciting and painless experience thanks to the great staff at Arhaus. read more

Although my review of Arhaus is from online ordering experience, this is the location very close to my Franklin Lakes home. It is a beautiful showroom. That said in my opinion when you place an order for an item such as the Kinnan bed I ordered you party make a decision based on the delivery timeframe they put on the order form. Mine was 11 weeks. Only after calling at 12 weeks did I learn the new timeframe is 20 weeks. To me that is an unacceptable timeframe snd should have warranted a phone call to me. Online representatives are the rudest I have ever dealt with. I never received a call back from a manager before she told me I was an idiot who did not understand there policy of no custom returns and hung up in me. Rest assured this " custom" bed that I picked the 1 of 3 colors that was " custom" is not even in production yet. All I wanted to do was switch it to an in stock color I could get next week (13 weeks since I ordered the bed! read more

Our experience at Arhaus was nothing short of excellent from start to finish. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! For the entire four-story shore house. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. The rooms not only look gorgeous but are functional and comfortable. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. read more

Arhaus - Arhaus designed by Tricia ;sofa,armchairs, Ottomans, Coffee tables,rug, Recliners, silk trees, barcart, wallpaper,desk - Home Decor Near Me - Hackensack, New Jersey

worked with Trisha, she was ver knowledgeable supportive and efficient an asset to Arhous

2/5 stars based on product not sales. My salesperson was very professional and helpful. I purchased the 49" Leyland chandelier. I waited more than 8 weeks for it and It was the brass finish. The links that are used to attach the crystals are black. After I put half of the crystals on I could not not get over the standout of the black links against brass. I went to home depot and purchased the rustoleaum spray and spray painted the links. This delayed me about 2 days. When completing attaching the last 10 crystals I noticed the interior frame was cracked and it is leaning more to one side. I paid $450 for am electrician to install the chandelier and spent 3 days attaching the crystals. Concierge/customer service is closed in the weekends. I am not happy and would not recommend this chandelier for the price. Cheaply made in China and Arhaus failed to pay attention to details on this one. read more

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Etta is amazing!! She is so talented and really cares about helping her clients find the right pieces. She listens and remembers ever detail of our home over many months and offers a wealth of knowlege and experience. To be honest, if I didn't have her in our corner, I am not sure I would have had the confidence to buy anything. read more

Oren was amazing- he was beyond helpful in selecting a sectional sofa for our family room. he was patient, kind and offered many recommendations and guidance. read more

I recently purchased a dining room set from this store location. I had been looking for a while and when I found this set I fell in love. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. He offered different seating options to match the table within our budget. He went above and beyond to make sure my husband and I were satisfied. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. We will definitely be repeat customers. Thank you again! read more

Never have I experienced such thorough and prompt customer service from a company. From the sales rep Heather that helped get our item on the truck weeks in advance, to delivery team that was courteous and thoughtful of my home and schedule, to the follow up call after the chair had been delivered... my overall experience was wonderful. And so far, my chair is comfy and wonderful. Would highly recommend doing business with this company. read more

Simply amazing. Great customer service. They assist you in every part of the process. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. The store manager Shamika Haynes is awesome. read more