STAY AWAY - NO CUSTOMER SERVICE!!!
Was a good customer, was is the word. I spent a lot more than most that walk in, hundreds of dollars over the course of a year and a half, friends of mine $ 800.00 at a time.
Purchased 2- candy dishes ($ 30.00 cheap) put them in the dish washer, silver came off. Walked in to get a credit or some satisfaction, left the merchandise and my number with the salesgirl for the owner Rachel to call back, no callback. Next day left a voice mail, no call back. Contacted a third time and reached Rachel, the owner. She made a lame excuse not returning my call, she has done the same to another friend of mine not calling back.
There is no where in the store or on the receipt everything is to be hand washed, she told me I should have asked. Who is the customer, who is the store needing the business? She basically called me a liar as to when I purchased the dishes, did not care I was a good customer. Over $ 30.00 items, I would NEVER walk into that store, will tell everyone how poorly I was treated. She said she would think about calling me to offer a credit, she never did. In this day and age there are many competitors, go to On the Table Top in Pomona, there are so many other store with beautiful one of a kind selections, just not to a business owner that DOES NOT APPRECIATE her customers.
I told her I would go on Social Media, she may be convenient, remember this small incident can happen to YOU!!!
Stay Away!!! Rachel is not someone who cares about her customers, no callback? Really? No small offer to make me happy? read more