It is easy to see why Home Depot gets disgraceful reviews. Stores of this size and magnitude should very rarely run out of ice melt or shovels when there is a serious weather event and they have plenty of notice nearly 3 weeks notice, and they sat on their hands and they didn't order. It seems to be something that occurs in all the Home Depot's miss management at its highest because stores that size should be ordering for the area that they're in such as Paramus, Lodi, Hackensack and the next closest one is Patterson, but if I were a regional manager I would've ordered a tractor a trailer of all different types of ice melt whether it be calcium chloride or whatever other products that are out there, but I wouldn't wait until the last week and try and make an order and get enough for the people that are coming to my store and I know what the excuse is gonna be and it's just unacceptable when you have 2 to 3 weeks of advanced notice there is no excuse that is mismanagement. What is sad is that after being contacted by the Home Depot representative? They put a site to go to for further comment but when you click on it, it doesn't even open so I would hope that that manager or whoever sends the information he's trying to get to me to my email which is toma3729@gmail.com read more

I have been a visitor at this HD for over a decade now. Whenever there's inventory missing in Hackensack location, usually I find it here. Same happened with my most recent purchase of snow blower. It was available at this location but not in other nearby ones. After I out in my order, it was fulfilled within an hour. It was very impressive quick service. Upon arrival at the store, I parked at curbside pickup area, checked in through the app and the associate came out couple of minutes later. She helped me with putting the blower in the trunk. Fantastic service. The snow blower had a reasonable price that also came with a 40V 6A battery. read more

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Bad . My door was ordered and came in with the wrong opening . Supposed to be from left to right. But was from right to left. I cancelled it. They still owe me my deposit . One month for the order to go through and another month I did not get my deposit . Disgusting. Service is terrible. One manager puts you on the line with another that says it's not their department. read more

Functional. Have everything. Competent. Local Great parking. Will continue. Stop with the 85 character shit

Bought dryer from Home Depot but had problems with delivery persons. The day they deliver and install my dryer they told me to install/replace the semi-rigd dryer duck myself. I told him that he has to install it because I paid for the parts and installation. He hesitated by eventually installed it. Ask them also to test leak the gas connection but they did not. The head guy was so arrogant & rude. I guess because he was not able to save some work. After installing the dryer they just rust out fast without giving me copy of the install order or did not let me see and sign the order form. After they left, I see the damage they cause my stairway with scratches and dents by their appliance carrier. Called home depot customer service and gave me their insurance administrator (Sedgwick) witch is very hard to contact and very difficult to file claim will reject and block your application either on their site or online very deceptive company. Just wasting your time contacting. Calling home depot is also a waste of time. They gave me a non-working number for Sedgwick. read more

I ordered online a refrigerator and paid for the Date selection and a room of your choice to be put in. First they delivered a week early and never emailed or called. So my wife came home from work and there it was in our driveway. I called and was on the phone for at least 45 mins and nothing could be done that night had to call back in the morning. When I called back was on phone for almost an hour and they could not help. They couldn't get someone to come over and put in house. I even suggested someone from the local store and after waiting a few minutes was told they couldn't do that. So I said I want to return it and use a company that is confident. It was very easy for them to set up the return, but not have someone come to put in the house. This is totally unprofessional and the worst customer service I have ever experienced. I don't understand how it was easier to lose the sale then fix the mix up. read more

ONLINE-ORDER PICKUP REVIEW: "What is the likelihood of you recommending Home Depot's In-Store Pickup service to a friend or colleague?" Just finished the survey, and the Paramus store got all 10s from me. So I figure I'd give a shout out here on Yelp. I needed two items and placed an order for pick up after work. I hardly waited at the customer service desk/online order pickup area before a rep asked me if I needed assistance ('Beau' on apron). He was friendly and polite when he entered my order number into the system. My stuff was already ready and right there, just like my email notification said it would be. I was out of there under 10 minutes. I definitely SAVED TIME ordering online - this a pretty large store and it would have taken me longer if I grabbed products from the aisles and went through self-service. I'd recommend this store if you have online-order pickup for sure. read more

Located on, the always busy, Route 17-North. It should be avoided, unless you're in the area. This location has plenty of parking, and seems to be less busier than other Home Depot's I placed my order online, and went in to pick it up. I had to wait for them to put it together even though I placed the order less than hour before. I could have just went in, and bought it myself instead. read more

The Home Depot - Nurseries & Gardening Near Me - Paramus, New Jersey

The location is always busy BUT always has everything I need in stock. The registers are never a long wait. Finding help sometimes is tough BUT who is not short-staffed these days? Always has good deals and just all around great selection. This is my go to place for all of my home projects! read more

PROS: This Home Depot was very well organized and the staff was very friendly to me. Prices are good, fully in stock, and clean too. Lots of parking and quick service CONS: I saw one supervisor yelling at this older employee at the top of his lungs. Very embarrassing for the worker and awkward for the crowd of customers around. OVERALL: As a customer I like it here, but the supervisor must treat his employees better. He was in his 30s with black hair. read more

Everyone complains about poor service but I'd like to highlight some exceptionally good service. On November 4 I went to the Paramus NJ store to purchase foam insulation boards and rent a vehicle to transport them. First I signed up for the rental then went to purchase the product. I faced disappointment when the boards were not in the location they were supposed to be and store staff had to locate and them and bring them down from a high shelf. Then I had to check out the very bulky items. The process took time and I was on the rental clock. But what could have been a frustrating experience was turned pleasant by the friendly and helpful store staff. I was especially impressed with the tool/vehicle rental staff who noticed the purchase delay and reset the rental clock before I even asked (I was told it is policy to allow consideration for purchase time but the staff tracked it without me having to make a fuss). Now it looks like I'll need to purchase a dishwasher soon. Paramus HD is now #1 on my shopping list! (BTW I got an email for the survey but I was busy, and before I had a chance to fill it in, the survey expired. Seems to expire after 7 days - not enough time for people busy with their projects!) read more

The store is a mess compared to other Home Depot stores or Lowes... Avoid this location. Where is the management? read more

My fiancé and I just left this location. We went up to the counter for him to exchange one of his husky tools. The lady, Rene, had a horrible Attitude about us exchanging this tool. She made it feel as if we were personally offending her. My fiancé went to go get the new tool and there was a man behind me so I went to get the tool off the counter so she could help him and she said with a nasty and accusatory tone that " IT can STAY there" idk who she thinks she is but she needs an attitude adjustment. If you want real customer service go to the mahwah location. read more

Ordered materials online on Thursday for Friday delivery. Was to receive a call, did not. I was traveling. Called Saturday, said was delivered. Online said it was not. I was connected to the store and was told the order was not delivered as the delivery company couldn't figure out how to put it on a truck because it was loaded on a pallet. This was not a large order, 10 8' 6 X 6's and some hardware! They wanted to set delivery for the following Wednesday, contractor begins Monday!! Canceled the Home Depot order. Home Depot contacted me. they had someone from the store load a truck and deliver the items today. thank you! read more

For starters, I could easily say that I would choose to come to Home Depot over Lowe's any day. I just don't understand with home improvement stores how it's always difficult to find an employee to assist with questions or locations of items. This Home Depot in particular has a sufficient stock of goods. However, it does get very busy so you can find a lot of people shopping around especially on the weekends. Best time to go is in the mornings or late at night. Covid safety measures are taken. read more

My husband and I went to the Paramus location to check out mini freezers. There was a old man sitting in the appliance section. Great. Not!! I asked him a few questions. OMG. IT WAS LIKE I WAS ASKING HIM FOR A KIDNEY. He was surely without a doubt that nastiest man I have ever met. I will never go back there. Never never never. This old man can kiss my butt as I walk out and head to LOWES. My 89 yr old father told me not to go there. From now on I will listen to my dad. Home Depot your going down hill. read more

Went to Home Depot in Paramus NJ at about 8pm on Thursday Aug 18th. I has asked the man working at the paint desk a simple question and it was like I was asking him to loan me money... I asked specifically what kind of paint would be best to cover a small crack line in a ceiling and he replied without even looking at me " you would obviously use ceiling paint, it's over there" Your business only exists because of customers... treat them better... read more

Not the best dang depot there is ... otoh ... not sure HD is what it once was anymore anywhere (yeah ... here it comes ... gratuitous nostalgia from the curmudgeon...) A lifetime ago -- before internet anything -- HD helped me curate the infrastructure of my first home. It was new; it was cheap; the credit terms were great; there was no competition on the horizon; you could return anything for a cash refund, anytime, no questions asked, and the salespeople actually cared about your needs and knew what they were talking about. Not anymore. What was once personal is now institutional. Like government bureaucracy -- HD has few soft edges -- and mostly, little competition. Returns here are no longer automatic without a receipt, and they are increasingly discretionary and a hassle if you don't show ID. Some of the staff at this location seem bewildered by "how to" questions, hence not much help for DIY-ers venturing into unfamiliar territory. The only employees that seem eager to welcome you are those hard selling HD contracting services -- and these folks will follow you around the store if you don't make it very clear you are not interested. They favor contractors, who can be surly in the aisles and parking lots during busy times, and their restocking and signage is often poor. Still, if I need landscaping supplies, or lumber, or electrical, or plumbing -- and especially if I need all of these at the same time, there is no other reasonable alternative in the area. Like Costco, the pricing here can be good for some things, or top of the market for others. Hence, like all the other Walmart-inspired clones, you pay through the nose for convenience if you don't shop wisely. The warehouse box stores have us by the shorts. I suppose that's it in a nutshell. read more

This Home Depot is a very busy location most of the time. Recently when I passed by and stopped to get a light fixture it was so busy I left because the checkout was taking forever. But its great that a business is busy too. Parking here is pretty good. ** 3 stars for a chain. read more

Store is an absolute mess. You can't push a cart down any aisle without having to stop and move wood pallets full of items or orders.. might as well give me an orange apron since I'm "working" every time I have to shop this store. Management is clearly lacking here! I left a full cart behind because I couldn't even get back through the aisles to get to the checkout. read more

Chris in lumber (young man with blond hair) was exceptionally helpful and made my shopping experience better. This is the second or third time he has helped me, this time he made a few cuts to plywood I was purchasing and because of his help it saved me lots of time and made my project go faster and easier. Every time I have encountered him he was professional, pleasant, polite and knew what he was doing. Great store overall, but I felt the need to drop a good word since Chris did a particularly great job. read more

After wasting 45 minutes in Hackensack - we needed some wire cut and 3 staff told us they would get someone- we walked out and went to Paramus where we were in and out in 15 minutes and even got some advice for our project. If you are thinking of Hackensack - keep driving it's quicker to keep going to Paramus. read more

I will never purchase a major product from Home Depot ever again. And that is a strong statement. I have had a washer and dryer in my living room for the last month and I am either scheduled for delivery and they never come or there is an issue that "suddenly" comes up and they cannot install it. What a shame. Home Depot needs to do better for such a major store system. read more

Had what I needed, what more can I say? Didn't need any assistance but there was plenty of it around on a Saturday morning. One person "manned" every few aisles and someone at the door. I just suggest everyone going earlier and that will alleviate any problems on a Saturday. Hardly anyone there at 9;30 a.m. on a Saturday read more

Nobody answers the phones and when they do all they do is transfer you back and forth and eventually hang up (happened 3 times). Im store, if you have a question, you might as well go home because employees run from you like you have the plague. If you do manage to catch one they'll just tell you it's not your department, or try to send you across the store to someone else who also won't help. They won't even try, they mostly won't even talk to you, even if you walk right up to them. It's really very lame and rude. I'm literally just trying to buy a light bulb, like nothing crazy. I hope Amazon kills this place. read more

Horrible customer service. The management of this store should be embarrassed. Return lines completely under managed. Orange aprons pass by to offer no help. Employees congregating, personal conversations, the customer is invisible. Been to many Home Depot's in my time....Paramus unfortunately was disappointing. Mahwah is much more welcoming. Lowe's on route 4 is much cleaner. read more

I will NEVER BUY AN APPLIANCE from Home Depot again. The delivery company not only damaged the stove but took TWO MONTHS to replace it. Repeat delivery cancellations WITH NO NOTIFICATION. Delivery America is totally useless read more

This is a terrible Home Depot. Ordering anything online for pickup here is a joke. Nothing is ever ready for pickup, even when they have 10x in stock. No one ever picks up the phone. Buying in person means paying significantly more than on website unless you want to invest 20 minutes at customer service, and if you need a tool you still spend a bunch of time waiting around for someone to help you. Ugh. read more

It's a place of unhappy employees swamped with work! We came in on Wednesday around noon asking for help in the plumbing section. It took forever for get an employee to come and when they did, they seemed to be rushing their time there. My theory is that they are given too many duties to complete and coming to help customers isn't their top priority. We spent more than 2 hours in this whole ordeal. Whenever we asked for help, it was a nightmare to get someone over in any section we were in. Beware, it is very time consuming to get anything done here. read more

I usually only go to this Home Depot in the mornings during the week. I never seem to have a problem when going here. Eighty percent of the time they have what I need. The staff here will only help if you ask for it, but that's par for the course for Home Depot. For the most part; the store is pretty clean and organized. read more

Yikes... Only reason and I repeat only reason this place is getting 2-stars is because of the customer service rep who stepped in and got ish done. Back story: Placed an order online because my wife and I have a 2 month old and wouldn't have been able to get through the story to grab all of the big items we needed without the baby having a melt down. Came in 3 hours later, and nothing had even been started. Spoke with the customer service team in the store and they said they were going to get started pulling my items. First issue, their printers were down so the rep had to hand write out our entire order as a check list to pull the product from various places around the store. 45 minutes later they finally brought the first item. Then... NOTHING for over an hour and a half. I started voicing my displeasure with the customer service team and then they finally got into gear and made some moves... In the end it took 3 hours to get all the product together so I could finally check out. Needless to say, I'll never be ordering online again and picking up in store. I would have saved 2 hours doing it myself. read more

NEVER AGAIN --- They delivered a clothes dryer but would not install because we did not have a shut off valve. Driver said they could not come back to haul away old dryer as they "only come out once." We called and they agreed to pick up A WEEK LATER. In the meantime, our town hauled it away and we called and cancelled the pick up. Just received automated call saying we have a "delivery" scheduled for tomorrow. On the phone with countless people trying to tell them there's nothing to pick up and nothing to install. They also never credited our account for the install and pick up read more

The worst customer by phone!! They just kept putting me on hold and leaving me there 10 , 20, then 30 minutes just because they didn't want to deal with me or help me!!! All i asked was to check stock since my contractor would be picking up and large order. Never again ! read more

Went to purchase bathroom vanity with faucet. A very nice man got the necessary lift machine and loaded it from high shelf to my cart. I purchased both and waited for help to load into car. Waited. Waited. Finally went to customer service and explained, if I can't get help loading in my car, then I need to return. She said cash or back on your card. I returned and left with nothing. read more

This is my go-to Home Depot location in the area that I spend countless amounts of hours here looking for anything from nuts and bolts to gardening supplies. I've actually have become quite a pro with finding things here. My boyfriend along with any man I have ever met likes to find things on their own instead of asking a home depot employee. I usually take it upon myself to go and ask without his permission and show up with the piece and blow his mind. Good way to impress your man ladies! The home depot really does have everything and anything you could think of needing when it comes to household remodeling or maintenance. Great store and well organized. read more

Tried to completely scam me on a garage door opener installation. After paying up front, it took 4 weeks to get an actual appointment scheduled. When I actually got a phone call from the vendor, they told me immediately that I needed to purchase an upgraded mounting kit (couldn't use the one that comes with the opener, of course). After the guy came out, he told me that I needed to buy an 8' extension kit and left. I measured the garage door opening and contacted the manufacturer--no extension kit actually needed, he lied to get out of the job that day and charge me a site fee to come back at a later date. This location did absolutely nothing to resolve the issue, simply saying that they need to believe everything the vendor tells them. I got a call from Home Depot the next day that "Everything is on hold" and I need to pay ~$65 for the guy to come out again, and ~$60 for installation of some emergency release cord that is required by law (hey, if it is required by law, include it in your initial estimate and charge me up front--don't send a guy out and hit me for re-visit and site fees on something you knew I needed already). On top of that, I'd need to buy more parts. All in all, they offer a low up-front cost and then send a guy out that deny the installation due to the tight margins and try to force you to pay for him to come out again for a variety of reasons that were confirmed to be false directly by the manufacturer. I called another vendor who completed the installation without an extension kit, and the door opens fully. read more

This is a guy's store, like BestBuy for electronics, Home Depot is for what you want to do around, inside your home. It has everything you need to work around, inside and under your house. You can spend houra walkibg the aisle and just thinking of hiw you will use the product you are looking at. If you don't mind spending to have it installed or like me not knowing how, they can do that for you to save you time and for me most likely money as I will end up screwing the install. Friendly and helpful service at this location. Plenty of parking and well organized, clean and structure. Just don't go crazy like I do. read more

The store sold us a defective dishwasher and when we call them to replace they said we would have to deal with LG not with them. The associate disconnected the phone while I was talking and he was rude. I do not recommend this place. read more

Whatever you are looking for, you can do better than Home Depot - and this store in particular. We ordered a fridge. Among other problems, the fridge was attempted to be delivered with a dent the size of the Grand Canyon on the door. We refused delivery. When we called Home Depot, we were condescendingly told that this wasn't their problem. Despite only ever dealing with Home Depot, and them taking our money, we were told that actually it was our responsibility to contact the manufacturer to arrange for delivery of the fridge now. What do you call it when someone takes your money and then never delivers the product? In the real world we call it theft or fraud. Home Depot calls it standard operating procedure, and condescendingly tells you that you just don't understand the way it works. If I'm the one who has to work with the manufacturer to get my fridge, what am I paying Home Depot for? read more

Wow! Came here (after going to their competitor) to purchase interior doors for a new house. Steve was just beyond a pleasure to work with. He was patient and knowledgeable and gave me ALL my options. Annette (the supervisor) was also just so happy to help. At this point I feel like I live here and there are other Home Depots closer to me but I'll drive extra just for these two jems. They both have customer service down to a brilliant science. Steve has made this experience such a pleasant one without making me feel like a burden. This is the Home Depot to go to. Especially for doors since they seem to work with more manufacturers then the others. Thanks again Steve and Annette. U guys rock! read more