I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.

Whoever claimed the Louis Vuitton Neverfull GM could handle 100 kg with a single handle was clearly…read moreliving in a dream world. I mean, have you seen that handle? It's as skinny as my patience on a Monday morning--charming, sure, but not exactly built for heavy lifting. After dragging my tote across the globe and using it as a makeshift suitcase accessory, the inevitable happened: the handle started to part ways with the bag. Naturally, my first thought was to consult the LV store for repairs. When they quoted me a jaw-dropping $400 for handle replacements, I nearly choked on my avocado toast.Why shell out that much when the bag itself cost me $750 back in the day? And the repair time typically range from 12 to 26 weeks!!!! Time to shop around. Here's what I found: * Leather Spa 55 (NYC): $200 per handle. * Rago Brothers (NJ): Two new handles for around $395, or repairing one at the base for about $125. Basically, not much better than LV's offer. Just when I was about to resign myself to a life of broken bag straps, I stumbled upon rave reviews for Mr. Maksoud's Handbags & Shoe Repair. Words like "reasonable," "quick," and "great job" were being thrown around. Intrigued, I decided to give it a shot. Mr. Maksoud did not disappoint. He quoted me $200 for both handles, but since I brought my own leather handles from Etsy (because I'm resourceful like that), he only charged me $50. In just a week, he transformed my bag from tragic to magic. I couldn't be happier! Oh, and did I mention? Mr. Maksoud is quite the handsome gentleman. Highly recommended!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My favorite suede Coach loafers and no name leather boots are beauties once again!…read more They have both been to the cobbler more than once over the past 5 or 6 years, and they both get absolutely worn to death in the spring & fall. Ryan took two shoes on their last leg and gave me back what could be new out of the box shoes. The stains in the suede (bright green from I don't know what) are almost entirely gone, the holes (yes, actual holes) in the boots leather are patched and smoothed out, the leather is glossy, shiny and new and both of their soles are reinforced and looking great. We also brought in 3 pairs of birks or other suede shoes and had them cleaned to perfection. This is my second time using his services and I couldn't be happier. From cleanings to putting new heels on, my shoes never look better. And communication? 5 stars just for that. It's a super easy process: Drop off your shoes and leave contact info. Ryan will text you with photos, pricing, what can and can't be done before he gets started so you have full approval and knowledge. He'll let you know when they are ready and where to Zelle or pay with CC. And then you go and pick up! Easy. Good for the environment because we are not just throwing away something after a season of use, good for our wallets (5 pairs was around $200) and just good work. I'll absolutely be using his services again!

Yes, I had a very good experience For myfamily and myself…read more We really love the work that is done at this location in Clifton, New Jersey We suggest anyone that would like good customer service and quality work done to come here. Sincerely KDMC NYC & Paterson NJ

I provided exact instructions with exact measurements needed for my shoe repair. When I picked up…read moreit looked like it was not done exactly to spec. I have a medically detailed issue that requires shoe heel adjustments to be exact. I asked the gentleman to verify the heel height and I got an eye roll so extreme you'd think I asked him something terrible. He answered me gruffly with the language barrier that likely made it worse. I wasn't asking for a refund. I was asking him to check the measurement. I will not patronize this business again. Advice to this shoe repair shop: Be nice to customers and you'll build loyalty, which means repeat business. People remember how you make them feel.

GV Engraving did an excellent job with the embossing on my item. The craftsmanship was exactly what…read moreI was hoping for, and I was very pleased with the finished product. Unfortunately, the customer service at pickup left a different impression. Since I brought my own item for embossing, I asked if they had a bag or any type of protective wrapping for it. I understood I hadn't purchased the item from their store, but I had paid for the embossing service. Even when I offered to pay for a bag, the response felt dismissive rather than helpful. This wasn't about getting something for free. It was about the customer experience. Small gestures, or simply responding with kindness and a willingness to help, goes a long way. The quality of the work deserves five stars, but the interaction at pickup unfortunately did not reflect the same level of care. I would return for the quality of the craftsmanship, but I hope they place a greater emphasis on customer service in the future.

Very friendly staff and welcoming atmosphere in the store. Great selection and serviceread more

This was a much more pleasant experience than I thought it would be given the fact that they've had…read morea closeout sale sign on their window for sometime now. I walked in and before I made it to the wall of shoes the owner was up on his feet and helping me, asking me what I needed. Ended up buying boots and a sweater for something like 60% off. I'm going to try to come back at least one more time before he actually does close out his store. If you're reading this, thanks a lot Bob!

The owners are very helpful and the products are if the same quality you'd did at big name brand…read morestores. I bought some tennis shoes there and they are comfortable and sturdy. They were only $18. They offer a deal of two pairs for $30. The leather jackets there look beautiful, and they also have several racks of shirts and pants.

Absolutely awful service. Tried to return a brand-new LV item (purchased from the 57th St flagship)…read moreat the Riverside boutique due to fit. The associate, Namni, immediately claimed it had "makeup stains," even though the faint mark wiped right off in front of her. She refused to process the return and repeatedly told me to go back to the flagship, without checking with a manager or offering any real help. After 30+ LV stores globally, this was the single worst experience. Condescending, unhelpful, and completely uninterested in customer service. I felt brushed off simply because I wasn't making a purchase. Do yourself a favor and stay far away from this location.

Fabulous meeting Dominque here today! The entire staff welcomed us upon entering and ensured I was…read morequickly attended to. She graciously helped me by listening and inquiring what my preferences were. We went over many items and not once did she pressure me or make me feel I was not worth her time. She offered my father water numerous times as he sat and I shopped around for a gift. We even picked out some pieces for upcoming holiday. Exchanged info and text me immediately with the pics I wanted for us to revisit. Excellent service and friendly ambiance! I look forward to many more purchases with her!