Subject: Feedback on My Recent Visit -- Great Service from Mello, but Poor Conduct from Manager
Message:
Hello,
I recently visited your store and wanted to share feedback about my experience. The store itself was beautiful and well-organized. When I arrived, I was greeted by Mello, who was incredibly kind, helpful, and knowledgeable. He recommended some great pieces, and I ended up purchasing a few items based on his suggestions.
However, my experience was overshadowed by the behavior of someone who appeared to be the manager, named Cierra. While Mello was assisting me at the register, she snapped at him in front of customers. I'm not sure what the issue was, but her tone and attitude came across as very rude and unprofessional.
It was uncomfortable to witness, and I felt bad for Mello. No one should be spoken to that way--especially in front of others. It completely changed the atmosphere of what had otherwise been a great visit.
I hope this feedback is taken seriously and addressed appropriately. Mello provided excellent service and deserves recognition for his professionalism under pressure. I truly hope the store works to ensure all employees are treated with respect.
Thank you for taking the time to read my feedback.
Best regards,
Min Saltwater read more