I still preferred the old location near Macy's in Herald Square but can't complain too much as this…read morespot in Times Square is huge, over three floors of men's, women's, and children's clothing and accessories. Well organized, bright, spacious, and clean. I picked up a few things for summer season which were on sale. Many items I saw were on sale which they normally have throughout the year. Always some sort of sale going on top of their decent pricing. Clean dressing rooms and a public bathroom to use, but you need a staff member to let you in. Staff was nice and helpful. Plus, they have late hours here. Open until 11pm most days and until 1am on weekends.

While getting to this location is a bit annoying as you have to fight through all the Times Square…read moretourists, I'm glad I chose to come here! I had purchased a bunch of stuff online, and unfortunately all of the jeans I ordered were too big (I think their size chart changed - that, or I lost weight lol). Instead of returning them, I decided to go exchange them as I really wanted them, they were just too big. This location is HUGE, which is why I decided to come here instead of the smaller one located near me. I figured there was a higher chance they would have my size in everything I was exchanging. Turns out, I was right! I took the jeans to the dressing room to try them on, and the attendant was great! She was super nice and even cleared out the few things left in the dressing room before leaving me to it. I'm finding more and more retail stores to have chaotically-messy dressing rooms these days, so this was super refreshing! After trying on the new jeans and confirming I got the right size this time, I stood in the checkout line to do the exchange. The guy who helped me was super nice! He explained that he would have to refund me for the original purchase, then charge me again for the new jeans but assured me I would get them at the same price. He explained that this is how Old Navy makes them do it and that it confuses a lot of customers (rightly so, I might add!). He also noted that it was smart of me to buy them online as I got a way better deal on them had I just purchased them in-store. Woohoo! While the exchange process took a bit longer than I had originally anticipated, it was super easy overall. Although I hate dealing with Times Square, I would definitely choose to come back to this location due to the size, the friendly atmosphere and because it's open crazy late. Definitely worth the trek, in my opinion!

If you come to this UNIQLO location and haven't visited others, you are getting straight up…read morespoiled! I typically go when Im in Honolulu as we don't have UNIQLO where we live so I always make it a point to stop here when in NYC. The store is gorgeous and huge, three stories including a coffee shop on site! The last time I was here was in the dead of winter so I bought a few pieces from their thermal line which kept me warm all weekend long! Walk around the store, look for sales and special pieces. Become a member, download the app and you get discounts! Surprisingly friendly staff that's helpful, was not expecting that in the heart of NYC.

This 5th Ave location is known as the flagship store in NYC. Additionally, it's the largest Uniqlo…read morestore in the entire US and considered as one of the largest in the world. Has three floors in total in which each floor caters to different categories like heattech + men's + women's + children apparel + graphic tees. There's even a Uniqlo coffee shop on the 2nd floor. A large fake Christmas tree is placed in the center when first walking inside through the entrance. Then, a huge red escalator of heading up and down to each floor is behind the tree. Additionally. everything's either being neatly organized or stacked on most of the shelves and inside drawers except for a couple of areas here and there. The price range is reasonable for most apparel items besides the thick puffer jackets + sweaters + graphic tees. Even though there seem to be signs for the fitting room and cashiers/self-checkout, it's still pretty confusing to walk around and find stuff imo because of how large the Uniqlo space is. I have to flag down and ask different staff about the whereabouts of cashiers as I'm paying with cash. There's a bit of a line for those paying by cash despite several 5-6 cashiers being present while no line at all for self-checkout (card only). No line for the fitting room though. Generally, staff is shown as helpful + amiable + patient in a professional manner towards customers. My favorite section is probably by the heattech area. There're 3 various heattech types of warmth for both adults and children. Of course you can wear whichever layer as you please at the end of the day. All the desired temperatures are simply suitable for preferred reference anyway. The Original (Mild Weather) - 5°C to 20°C or 41°F to 68°F Extra Warmth (Colder Days) - -5°C to 15°C or 23°F to 59°F Ultra Warm (Extreme Cold) - -20°C to 10°C or -4°F to 50°F I think The Original layer of heattech is already pretty warm for the 30s-40s temperature here in NYC. The fabric is the thinnest in material. Very comfy to wear without being too stuffy on the inside. I bought two long sleeved heattech pieces today ($19.90 each). They also come in different colors and styles that might be suited to the personal taste of each and every customer. I'm not sure if they have a restroom for the public, will have to search for it next time...

Sales team is so warm and helpful. Clothing is very sophisticated and perfect for luxury baby gifts.read more

The Best Kids clothes in manhattan. Marry Royalty and you can be a regular…read more But the clothes are incredible and unique. any Couture lines.

Extremely rude & unhelpful service people will give you major attitude for asking for help. It's as…read moreif they don't want you to shop here. You want to shop local instead of the big brands, but this store really makes a good case for just heading to Target. Flop.

I love shopping at this store they offer A great variety of European kids clothing brands and Toys…read more, I would definitely recommend to anyone looking for cool products and the staff is always helpful.

In search of certain clothing items brought me to Nordstrom Rack, which by the way my be the second…read morestore in the city. What happened to all the other locations? Moving along, went to the store on a busy Saturday afternoon, and there was indeed a great selection of clothes that i was in search of. The downside is that the dressing rooms don't have a seat inside and due to a knee injury i had to wait a long time for the only stall to become available. The dressing room area is extremely busy and the staff appeared overwhelm with the consumption of clothes left behind by customers. The space in the store is good, nothing appears cluttered or scattered and the floors are kept clean. Needed to use the restroom and that is also an area that only has one per gender and the lines become a bit much. Due to the restrooms overuse it definitely requires additional cleaning to maintain it clean and stocked with toiletries. Overall ok experience, I was not asked if I needed assistance by a staff member.

Online pieces are very unique and affordable The quality is…read moregood and fashionable We can find designer look for every one

Date of visit: April 12, 2026…read more I do miss the days where every mall in town had a Warner Bros store and a Disney Store, selling a variety of merch from your favorite corporate behemoths. So it was a nice surprise to see that this giant store is still standing at Times Square. While I definitely didn't NEED anything, I did want to see if they had any Eeyore items for my mom who is a big collector of all things related to that sad donkey and they didn't disappoint with an interesting plush featuring an inner tube and a straw hat that I had definitely not seen before. With anything Disney-related, be prepared for crying on the way out (from both children and adults) as well as long and slow lines, but I was still pleased to score a piece of merch that my mom is sure to love!

So let me start by saying I am a huge Disney fan so of course my Disney reviews are always a little…read moreskewed. This is a beautifully decorated location. Make sure you go up the escalator to the second floor, even if just for the escalator. Great merchandise selection but lacking in pin selection. That being said, they DO have some NY exclusive pins here. The employees are also super nice and helpful, and if you are nice they MAY let you trade certain blind box items.

Horrible service. AND. You need to fix your ring packaging. If people can't try it on in store and…read morecan't return if the cardboard is opened. NO ONE IS BUYING IT!

After years of ignoring Zara, I now recognize that I like their styles and that it is very…read morereasonably priced. This is in a great location with a good variety of clothes.

The people in the store are very helpful. They have most kids basics but nothing special. The…read morequality is always good so after your kids have grown out of it you can give it away. Good prices and sales. Recommend for basics like socks, underwear, etc.

Please be aware. When your identity is STOLEN and your card is used at this place. They will do…read moreabsolutely NOTHING about it. You will call and they will tell you that it is not their problem and that you need to contact the bank, but the thing is they process your order immediately so there is no way for your bank to stop the charges. Plus their call center is located in Guatemala and the people there will keep reading you the same scripted responses for each question. Basically this store is helping identity thieves steal your money. If I had children I would NEVER use this store after this experience.

The worst customer service from corporate, I had 2 orders totaling close to $300, I requested gift…read moreboxes for both orders, I did not receive the git boxes. I called called customer service and was told I did not request the gift boxes, I asked if they could send me a few, they refused, I asked if i could be transferred to the manager, was told that he could not transfer me. There are multiple other stores I can shop at, Janie & Jack is now off my list.

Bought a gift and the brand didn't agree to credit it using gift receipt - basically a sort of a…read morescam. Reached out to CS, was told it's too late, too much time passed - consumer protection laws. The item was only $20, so no big deal/damage - but principally speaking the experience was just not nice. For a clothing brand to not allow gift returns/exchanges is simply absurd. I'd just buy other brands that respect the customer.

So this place makes you feel like you're shopping in Paris - namely because you're buying gorgeous…read moreand well-made designer duds at high fashion prices. However, you're buying them for a teeny tiny baby who will soon grow out of them. i don't think I care because they baby you're buying for is probably worth it. Obvi. So seriously, I walked by the store window and saw these beautiful things in the window and it was like I saw a puppy - I just had to have something. I saw the most adorable striped HALTER baby bathing suit and I thought about it and thought about it... text pictured it to a baby momma to see if she loved it and when i didn't get a response, I headed home... Well, on the subway ride home, I felt I made a terrible mistake. I kept seeing the baby bathing suit and decided I must find another just as cute option in SoHo that day... but alas, after traipsing around the West village AND SoHo, I could NOT find anything remotely as cute as this adorable adult looking but made for babies bathing suit... so I headed right back up to the Upper East Side today and snagged it with a matching sun hat. I won't tell you how much I paid though. Also, I read another person's comment about poor customer service. I'd like to say that I think this definitely depends on the day you go and who's working. Yesterday, I was met with very poor customer service, however, today, both ladies working were very accommodating. One kind sales woman went downstairs three times to get a size, find another bathing suit to show me and look for a had that would "better fit" the 8 month old I was shopping for. I appreciated this a lot. I will definitely return here to find more beautifully made baby clothes and accoutrements for my favorite little baby girl - or another lucky bundle that might steal my heart.

Amazing customer service. I don't know nothin' about....well, anything about babies. Including how…read moreto buy stuff for them. I called this store after finding out that I needed to buy a baby gift for a client of my company. I neither know this person nor anything about her, except that she's very pregnant and she's a lovely human being. I felt awkward about calling a 'baby place' and asking for a gift basket to be messengered. Do little babies have things messengered often? Do people who sell little exquisite baby things deal with crass people who do things like call smoky, leggy messengers to pick up petite bundles for petite bundles of joy without ever having met said bundles? I felt awkward. It's also three days before Christmas, and I can only imagine that the petite bundles of joy are filling the halls with things other than holly in this store. In fact, I imagine that the entire Upper East Side is standing there glaring at the salesperson as we discuss what to put in a basket. I have to say that the saleslady was an absolute DOLL, and so understanding; "What would you like to send in your basket?" (not that they have baskets, but because I'd asked for one, she was graciously following my lead) "Um....ionno...we just found out that she's about to have a baby, and we don't know what she's having...I'm sure SHE knows what she's having, cuz you know, it's hers....and uh...well I just don't know anything but I still have to buy something. Can you put something in a basket and let a messenger come get it? Something non gender specific? You have um, sheets? Every baby likes to poo on a good egyptian cotton, right?" She and I were crying with laughter on the phone, she was very sympathetic to my lack of baby-philic tendencies and she took care of me as smoothly as....well, you know. If I could have tipped her I would have. But I'm betting that she's beneath such things.