As soon as I entered the store I was approached by Jamel. I had anticipated a difficult time making…read morea decision about what kind of TV to buy to replace the one that had conked out but he took me straight to the department, pointed out the different ones and their features. With plenty of information as well as looking at floor models, the process was quick and easy. The service following delivery was great, as well.

I rarely write reviews, but this experience warrants one so other customers can make an informed…read moredecision--especially given that this store is repeatedly described as a "flagship" location. Sales Experience (October) My wife and I initially visited the Paramus store and worked with two different sales associates who provided inaccurate information and offered no real expertise. We were told every appliance on the floor was the "best option," with no meaningful guidance. Frustrated, we left and visited the West New York location instead. Shortly after, the Paramus appliance manager called us, apologized, and personally asked us to return--assuring us he would take care of everything. Based on that assurance, we returned and purchased four appliances (three GE Café and one Whirlpool refrigerator), totaling nearly $9,000. Paid Pre-Installation Check -- $50 Wasted We paid $50 for a pre-installation check to ensure everything was ready. This service provided incorrect information and failed to identify installation issues that later caused real problems. The fee was never reimbursed. We were told "not to worry" because a $250 gift card would offset the inconvenience. First Delivery & Installation Issues I took a full day off work for the first delivery window (12-4 PM). The crew didn't arrive until 6:15 PM and didn't leave until 9:15 PM. Problems during this delivery: I was charged to modify an emergency shutoff valve behind the dishwasher--without being told it was installed incorrectly The GE Café range was defective (error codes, constant beeping, would not heat) The GE Café dishwasher arrived with a broken component, which we only discovered after the installers left due to the late hour Follow-Up & Replacement To their credit, the appliance manager agreed to replace both appliances instead of sending a technician--mainly because GE service was significantly delayed. We were fortunate we delayed installation until after Thanksgiving; hosting a holiday with a broken oven would have been unacceptable. Second Delivery & Additional Costs A second delivery required me to take another full day off work. This installer confirmed the emergency shutoff valve should never have been placed behind the dishwasher. As a result: $120 paid to the first installer $250 paid to relocate the shutoff valve correctly $50 paid for the failed pre-installation check Total out-of-pocket cost due to their errors: $420 While I received a $250 gift card and a $250 credit, only $130 actually offset my costs, meaning I still absorbed most of the expense--despite spending nearly $9,000. Overall Impact Two days taken off work Incorrect pre-installation inspection Defective brand-new appliances Improper installation requiring paid correction Significant time spent coordinating fixes What was most frustrating was being told by the general manager that this was "the best that could be done," while continuing to reference the original gift card--despite the fact that it was issued for early failures that were not my fault. Bottom Line This experience permanently damaged my trust in the Paramus location. For a purchase of this size, the service failures, misinformation, and lack of accountability are unacceptable. I will not do business with this store again and strongly recommend others proceed with caution.

I wanted to share with you guys my experience with Overstock Appliance in Paramus on route 17!!…read more I had to replace my fridge, as it had defintly seen its last days. Ok... first I don't waste time with reviews. Good or bad ... however, my experience with them made me put keyboard in hand to actually write a review. These guys are a family run business and I was skeptical at first to go in bc most people referred me to PC Richard and Best Buy, Home Depot etc. but I went in to see and what I found was the most helpful staff who heard my concerns and they were able to work within my budget and more so. They delivered the new fridge not even 24 hrs later and took away the old one. Class act, professional and have the same brands the other vendors have - but at a better price. This was not a used item. It was brand new. Out of the box. I actually know this will be the only place I purchase appliances from now on and wanted to let you know that Greg is a great contact for anyone; there are no high pressure sales pitches or know it all attitudes. Humble business owners who care about their customers. I truly believe it's because they are a family run business. They have stoves, microwaves, dishwashers, washers, dryers, freezers and more. Just wanted to let you all know in case you are looking for a new appliance. Warrantee as well. Their Showroom is located at 703 NJ-17 Paramus, NJ 07652 201-347-3905 Great place. 10 stars if I could!

There installation is terrible. I've bought a range and a washing machine there and they either…read morescrewed up or didn't complete the installation of both The few dollars you might save isn't worth the hassle of dealing with amateurs.

martin is scammer not trustyworthy and very rude bad customer service…read more wish I had the option to give 0 starts. I went looking for a "barely used" dishwasher. Ely sold me a dishwasher that he said was NEVER used. That the person refused delivery but there was nothing wrong with it. It still had all the plastics and wrapping inside so I believed him.

Bought 2 appliances from here. 1st was a fridge for my finished basement. Ended up w a bosche…read morefridge that's basically brand new and cost half the price if a new one. It's nicer than the one in our main kitchen. So a year later we needed a washer and dryer. I decided to try my luck again since the first experience went so well. Called Barbara. She sent me pics. I Went with an LG thinq washer dryer combo. Again about half the price of new. I transported myself and possibly loosened something in the washer. It made a noise. Called Barbara. She coordinated getting a repair man over. He took a look. Fixed it in 30 min. Machine is super silent working like new. My advice will be to just let them deliver it. I will be back again for my dishwasher. Be patient find something you love. Let Barbara know what you want. You'll get it. They accept returns for store credit and do gave a high restocking fee. So just do your due diligence. They are fair and you end up with a great deal

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

We deeply regret using Reno's Appliance. We paid over $30,000 for a high-end appliance package and…read morethen paid an extra $850 for a complete startup package that was clearly not performed properly. Tape was left stuck on the refrigerator and freezer shelving, and I have spent hours removing it myself. We also discovered the bottom drawer was broken, which was either ignored or never inspected in the first place. The lack of care and attention to detail is shocking. The dishwasher was installed without anyone verifying it functioned. It never worked, it could not be fixed, and it took three months of constant follow-ups and arguments to get a replacement. No accountability, no urgency, and no respect for the customer's time. For premium pricing, the service should be premium. This was the opposite. I would not recommend Reno's Appliance under any circumstances.

I purchased a new cellphone from David I. today and was genuinely impressed by his product…read moreknowledge and patience for this novice. I've worked in the retail industry for many years and can recognize associates that are genuinely interested and motivated regardless of whatever else is happening around them. David is an exemplary employee. I recommend this Best Buy location.

Came in for a store pickup, was greeted by the manager named Enrique. Guys an idiot. Had to wait 20…read moreminutes because of some " issue ". The kid in the front named Zach is a goof. Manager didn't do anything to help make the pickup easier. Guy needs to wipe that stupid smile off his face

Mark and his team are the best. Very knowledgeable and HONEST. We've used ACE for years and…read morethey're our "go to" for any dishwasher, laundry washer and dryer issues. They are not overpriced.

Technician very good, but pricing was high. Get a firm quote for labor and parts before using.read more

LOOK NO FURTHER you are working with the very BEST. I…read morepurchased a washer and dryer from Michael. He guided me with options and NO pressure and was beyond pleasant. We had a hiccup in the delivery and lo and behold Michael literally came to my house to help. In my life I have never experienced such EXCELLENT service from start to finish. Thank you to you Michael and your fabulous crew

The temperature this past Sunday was in the high nineties. :( We needed a a new air conditioner…read more We went to Harvey's in New Milford, and he was very helpful. We told him our room size, and he explained about btu's and gave us the appropriate A/C that fit our requirements. He explained about the differences between wood and vinyl windows'

My 30 year old wall AC finally gave out and I spent the morning on big box store websites,…read morecomparing prices and availability. I decided to give M and B a try since they are within walking distance of my house. Not only did I get a great deal on a new AC, it was in stock and installed the very next day. I highly recommend this store and will remember it for future appliance needs.

I walked in looking for Dishwasher and left with a fridge and stove too, for what I would have paid…read morefor just one iteam at Lowes. The staff was very accomidating and worked with me on prices and delivery. I will be returning for more appliances, as I begin to furnish my new home.

We have been purchasing appliances from Oberg & Lindquist for many years. They have always been a…read moregreat place to purchase them with fair pricing and excellent knowledge of the products being sold. Recently, we had a problem with a microwave. Lisa in Customer Service really went the extra mile to make sure our problem was resolved.

Our latest purchase, a new microwave, was completed over the phone. The service included removal of…read morethe old, installation of the new one, disposal of the old one. This took under 30 minutes, and took place 2 days after purchase. Amazing service, as always. We have gotten all of our appliances from them over the past 50 years, and every purchase was as good as this one. When shopping in their store it is a relaxed experience with none of the high pressure sales tactics of most appliance dealers. It is a pleasure to shop with Oberg & Lindquist.