I visited the store on a hunt for an AirWrap. I had the absolute pleasure of working with Heather who was incredibly helpful and supportive. She truly made me feel valued as a customer and walked me through all the different ways to use the products. I felt cared about and part of the Dyson community. Highly recommend this store, best place to buy Dyson products in the Bay Area. (And really only place that has AirWraps in stock) read more

I recently had the pleasure of visiting the Dyson store, and I am delighted to share my fantastic experience with one of their exceptional store associates. From the moment I walked through the door, I was greeted with a warm smile and a genuine willingness to assist. The associate, Patrick, demonstrated an impressive level of knowledge about all the Dyson products. He patiently answered all my questions and took the time to explain the unique features and benefits of each product. It was evident that Patrick was not just there to make a sale, but he genuinely cared about helping me find the perfect products for my needs. Not only was Patrick knowledgeable, but he also had a remarkable ability to listen attentively. He paid close attention to my requirements and provided tailored recommendations accordingly. His expertise and understanding of the products were truly remarkable, and it made the decision-making process so much easier. What impressed me the most about Patrick was his passion for the Dyson brand. His enthusiasm was contagious, and it made the entire shopping experience enjoyable. He shared interesting insights about the company's innovative technologies and the dedication they put into creating high-quality products. It was clear that he believed in the brand's mission, which further instilled confidence in my purchase. Furthermore, he went above and beyond to ensure I had a hands-on experience with the products. He encouraged me to test various models, explaining their functionalities and allowing me to compare them side by side. His patience and willingness to assist throughout the entire process was truly commendable. Lastly, Patrick ensured that I left the store feeling satisfied and confident in my purchase. He provided me with detailed instructions on product care and maintenance, as well as valuable tips for getting the most out of my new Dyson appliance. He was also helpful with ensuring the color of the product matched exactly what I wanted and although, the part was not available, he took my phone number down in hopes of securing that piece in the future. Looking forward to Dyson replacing that piece for me soon! His genuine interest in my satisfaction made me feel like a valued customer. Overall, my interaction with Patrick at the Dyson store was exemplary. His knowledge, attentiveness, passion, and customer-centric approach left a lasting impression on me. I highly recommend visiting this Dyson store and seeking out Patrick's assistance for a superior shopping experience. Dyson should be proud to have such an exceptional store associate representing their brand. Thank you, Patrick, for your time and attention!! Couldn't be more happier with the products :) Best, Anjali read more

Good afternoon) I would like to express my gratitude and respect to your salesman Patrick and the entire Dyson staff! I was walking and the security guard invited me to come in and then I bought a new model of hair dryer and was incredibly happy about it!! Thanks to Patrick's smile and charm!!! Your products are the best in the world and I will not stop buying them again!!! read more

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This is the best store with amazing customer service. They were able to help repair my Dyson very fast and made me feel very welcome. Miguel and Angel, thank you!! read more

Patrick sold me a V15 Detect Submarine Absolute vacuum today after spending a previous visit explaining all my options to me, and even re-explaining everything on the date of my purchase. His knowledge of, and passion for, Dyson products is obvious and infectious. Thanks to him I made what I feel is a great purchase, and I feel confident in my investment. Thanks for answering--and re-answering--all my questions, Patrick! read more

Dyson products are well engineered little marvels But even better was Patrick - what an enormously helpful and friendly, knowledgeable individual He let us play with laser vacuums like we were in some kind of Space Opera fighting off dust invaders and answered all our questions - great guy. He should start a consultancy on Customer Service/ because seriously had it nailed. Great Experience! Thank you ! read more

Excellent customer service from Michael. My airwrap styler did not come with a filter cleaner and I have emailed and called their support multiple times and it was on back order. I decided to go into the store and Michael was able to provide me one. Thank you. read more

After being teased by both my girlfriend and sister for not owning a Dyson vacuum (though funny enough, I was the one who bought both of their vacuums as gifts) I decided to visit Dyson to learn about the new hype surrounding their latest V15 model. As soon as I walked into the store, I was greeted by an extremely helpful young lady named Ayame--who had quite possibly the best a-symmetrical haircut in all of San Francisco--where she proceeded to answer all of the questions I threw her way. Ayame was as knowledgeable and professional as you would expect one to be when dealing with someone without a Dyson in their life. Needless to say, I left celebrating with my new Dyson V15, a higher credit score, and now get to look down on my worthless family with their older Dysons. read more

Very professional and knowledgeable employees with products readily available to demonstrate their use. Miguel was a great help.

Patrick was great in helping me buy my first humidifier and air purifier. I did not want to read the instructions, which I generally find hard to follow. Patrick showed me how to work the machine and walked me through how to work it more than once (per my request). He was very patient and friendly. Very nice store and easy to access. read more

I was in the store the other week and had such a wonderful experience. We currently own the vacuum, hairdryer, and fan. All amazing products, but what I really appreciate is the customer service. I had a bunch of maintenance questions about my devices and Zachary, who I spoke to, was such a huge help and took the time to answer all my questions. He didn't just direct me to the website to figure it out on my own, but really took the time to help. Thanks Zachary!! I'll for sure be picking up another device real soon read more

Patrick was extremely helpful. Excellent service. He went above and beyond to ensure I fully understood how to maintain my device.

Staff is very nice and friendly. Although my Dyson blow dryer only lasted 2.5 years I had to buy another one to see if it will last longer.

I have been using Dyson for many years. I was at the SF downtown store for some questions and purchase accessories. Zachary at SF downtown store is super friendly and helpful!!! read more

Great demo area, sales associate and selection. I love my air straight! This is my 5th Dyson purchase, the products are quality.

Received incredible customer service with my air wrap during my visit from Michael, Miguel, Angel, and Zachary. Huge thank you for making my day! read more

Miguel in the San Fran demo store was amazing! He answered all my questions and was super thoughtfu. I'm a loyal Dyson customer partly because of the great service I always receive! Thanks again Miguel! read more

Albert was awesome! Really helpful with demo too, showed us how to use the products correctly!

I've been to this store in person to try a vacuum out before purchasing two hepa animal balls online afterward through Costco. When I came in I got what I thought was decent service. So when my mom wanted a new vacuum, I sent her here to get educated and try out what the best option is for her, since we have different needs and because this is 1 of a handful of demo stores across the country. There were two younger male employees present during her visit and neither of them educated her or let her demo any vacuums. She's an older, down-to-earth lady, with an accent who took muni all the way across town based on my suggestion only to experience this subpar experience even after she explained to them why she was there. This happened a few weeks ago. I'm very disappointed she has been discriminated against because of her humble appearance and ethnicity. She ended up getting her old vacuum fixed and I will be considering other brands when it's time for replacements. They shouldn't call themselves a demo store if they don't do demos. It's misleading and disrespectful of other people's energy. read more

had a lovely time in the Dyson store in SF and Zachary was really helpful! coming from Italy and they really served me good here!

No one answers the phone. Don't bother going anytime NEAR their closing hours. Security blocks access at min 15-min prior. Was at the crosswalk as they allowed entry to another guest. A literal 15 seconds later, was told they closed early when I got up to the door. Make it make sense. Hate to support Amazon (if at all possible), but their products are cheaper on the Dyson official Amazon store. read more

Angel was just that, an angel. He fixed my Dyson easily thereby allowing me to return to Dyson an expensive replacement part that I no longer needed. I deeply appreciate his service and good will. Thank you. read more

Shocking, they have the airwrap in stock BUT not a bag of any type even for extra charge. They told me they could put "handles on it" stickers and after asking multiple times for any bag given I have to travel home and need it today. I got theee lovely trash bags. Dyson this is so unacceptable for such expensive products.... read more

Dyson - Appliances Near Me - San Francisco, California

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Patrick was super helpful and friendly! Staff was polite and knowledgeable and able to quickly help me remedy the issue i was having with my Dyson product. read more

Patrick was an amazing sales rep. He showed us how to use the product on my hair, how to clean it, everything. If I purchase another Dyson, I will use him again. He is so thorough. read more

I was thinking of getting a Dyson vacuum and made the decision based on the excellent customer service I received! I was torn between the V12 and V15, but actually trying the products in person made a huge difference. Emmy was extremely helpful throughout the entire process and made everything easy. I'll definitely be coming back to the Dyson store for any of my Dyson needs! read more

I came in because I have been very badly wanting a Dyson airwrap. Although I did not buy one that day, the gentleman who helped me was incredibly kind and very thorough. He didn't shame me or make me feel pressured about purchasing one! He took his time and explained in great detail everything about the airwrap and just made the whole experience very pleasant. So thank you, Miguel! I highly recommend for anyone on the fence to talk with Miguel! I will be back when I am ready for my airwrap and I hope you are there when that time comes Miguel! Keep up the great work and great customer service. read more

I hate this product either sensor doesn't work properly or has manufacture defects. Tap works ok but dryer blows insanely and blows everything from the sink. Didn't like it read more

Dyson - Dyson air-blade wash and dry - Appliances Near Me - San Francisco, California

Angel and Patrick were lovely and so helpful with demoing the Dyson airwrap! can't say enough good things about my experience.

I had such a wonderful experience at the Dyson store. Big thanks to Angel who was absolutely terrific and helped me find everything I needed. He was super attentive and knowledgeable about the all the Dyson products. Would shop here again! read more

Patrick & Zach were so helpful this evening! I really appreciate how quick they were to greet me, help me locate my items and back out the door in record time. Thank you for a great experience Dyson. (I think Patrick & Zach deserve a "Holiday Raise". ) read more

I was curious about the new Airstraight product because it has gotten some good magazine reviews recently. I stopped by the San Francisco Demo Store to find out more about it, how it's used & potentially buy it. Michael, the representative who helped me, was fantastic. He showed me how it works in both the dry & the wet modes and showed me some techniques that I was able to try out on my hair in the store. It's indeed an impressive product & I walked out a happy customer. read more

Zachary and Micheal at Dyson store in SF are amazing -fixed my blow dryer! highly recommend the store!

What great fun! After you've had your free demo espresso at the nearby Nespresso store, you can walk on over to Dyson and try out their vacuum cleaners, hair dryers and other appliances. The place is totally cool-looking, and you play good cop (the guy who vacuums everything up) after first playing bad cop (the guy who grinds Cheerios into a carpet with his heel). The Dyson appliances are obviously worthy of your attention. I haven't bought anything yet, but the odds are good that I'll own some of their stuff in the near future. read more

Dyson - Dyson Demo has vials of gross-looking stuff that you can crush onto carpets and then vacuum up with ease. - Appliances Near Me - San Francisco, California

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Yesterday I walked in the store and Michael greeted me and ask what he can do for me. I told him about the problem I had with the vaccine I bought where the brush is not rolling after I washed the rollin brush. He asked me if it is still under the warranties and I said yes. I told him that suction power still comes on but rolling brush was not moving at all. He said I am sorry to hear that and told me wait for couple of minutes. He came back in quickly and handed me the new rolling brush. I was not expecting this at all as I thought I may have to buy a new brush. Michael is great and I would give him five star for his service. read more

I've receive the dyson dryer for my birthday and was looking forward to learn how to use it. Took an appointment today for what was supposed to be one hour demo. Ended up having a 10 minutes demo on one side and then she left my try on my own the other side. When she saw I didn't do it right, she just left me with half hair curly. All together she spent only 20 minutes on my hair, quite sad for such an expensive product to have such bad demo! read more

Dyson - Appliances Near Me - San Francisco, California

Went in for a dyson air wrap attachment and as soon as i went in, Zachary asked me if I needed any help. He was super polite and made sure I knew all of my options. He ended up helping me get the part, and if service was like this everywhere I'd be spending too much money. read more

I received the highest level possible of stellar customer service from Abe Epstein. I called the SF Dyson store seeking information on which new cordless vacuum to buy; it appeared my three year old Vll's motor died. Luckily I was connected with Abe. It was not my intention to request a free new vacuum, I just wanted product information. Abe listened as I tried to turn on my vacuum and heard the dying motor thru the phone. He informed me that I was one month past the 3 year warranty and that this motor was not available for a very long time. He asked me to ship him my Dyson and that after confirming the problem; he would send me a new vacuum. This was Sunday morning; he immediately emailed me a prepaid shipping label for the return. Within 5 days, by Friday I was opening my new Dyson V15 and charging it, they overnighted it to me! This confirms my love affair with Dyson's innovative products, and cultivating a culture, that empowers their employees, such as Abe, to delight customers. Sincerely, Karen read more

Michael was super helpful by answering all of my questions about the Dyson Airwrap. He told me that I could come back anytime if I had more questions. I'm so happy that I bought the newest Airwrap from the Dyson store as opposed to another retail outlet. Michael is a great representative for Dyson. read more

I purchased my Dyson from the Valleyfair location but wished I bought it here instead. Service is great, the store is bigger and the staff are nicer. Thank you to Joshua who helped me with my hot stamp. I really appreciate all of your help (on the phone and in person!) read more