don't buy the v16 just yet if you're expecting to use all of the app features. the vacuum itself is great, but the app still registers it as an "unknown machine," so many of its features are unavailable. what made this especially frustrating was that online chat and hotline support were very confident the issue was my original v16. they even sent me a return label and assured me i'd receive a replacement that would fully work with the app. but there was no way i was going to ship it out and wait around 15 days, so i went in store instead and got a replacement. the san francisco demo store staff helped me set up the new vacuum with the mydyson app in-store, and from the beginning they were actually right--the app would not work with this model either, despite what online and hotline support insisted. the saving grace of this entire experience was the demo store staff. trust the people whose hands actually touch these vacuums every day. miguel was incredibly helpful during my first purchase. i didn't catch the name of another staff member (he's in one of my photos), but he patiently helped me set up the replacement in-store and confirmed the same app issue. and the biggest shoutout goes to zac, who has been patiently updating me since january on the v16's availability. he consistently told me the issue wasn't my vacuum, and i owe him an apology for not believing him sooner. still giving this store 5 stars--not because of the v16 or the online/hotline support (those honestly get a 0/100 from me), but because the sf demo store staff are outstanding. they're knowledgeable, patient, and genuinely care about helping customers. they were the saving grace of this entire experience. read more

Dyson - mydyson app not working - Appliances Near Me - San Francisco, California

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Honestly one of the worst companies I've ever personally dealt with. There is nowhere else I could leave this review so I'll leave it here. After buying 3 Dyson vacuums (change them every 4 years personal decision) I've never had to call and deal with customer service. My v7 detect vacuum just went out of warranty about 4 months and started breaking apart piece by piece. I called and didn't want a vacuum replacement or anything crazy, just wanted to replace the $25 plastic bin that fell apart extremely quickly in its lifetime. They were very quick to say nothing they can do and pretty much too bad so sad. For a $700 vacuum you would think the customer service would be a bit better. Last Dyson product to ever enter this household. This would rank the worst company on my list of yelp reviews. read more

Great experience. Patrick was very kind and helpful. If you go there to get something ask for him. He did awesome job. Me, my girlfriend and friends are happy with the purchase. read more

Dyson - Appliances Near Me - San Francisco, California

Patrick was so kind and knowledgeable. He helped me navigate through what I needed with a smile and professionalism.

I came in here excited to see a Dyson store and ask some questions on their hair tools. It was just okay here and they don't do hair demos here like to they at some other stores. They didn't have what I wanted in stock and I ended up buying it online. read more

It's true what I'm reading. Patrick is amazing. He was patient, understanding, thorough and entertaining to boot! Great experience in store. Definitely worth the trip (especially vs spending time on a call with zero success). read more

Dyson is hands down the best vacuum on the planet and Patrick is the best Dyson Rep ever! You have to buy from and service your Dyson with Patrick for sure. Smart, professional and so thorough while being uber nice! Downtown SF Dyson! read more

Went in to this store to get advice about a problem with my stick vacuum. Miguel, who helped me, was very knowledgeable about the problem and suggested a solution that was less expensive and more efficient than sending the vacuum to the service center. Given the modular nature of Dyson products, it will be very easy to fix this using the part he ordered for me. Great, friendly customer service. Thanks, Miguel! read more

The staff here was helpful and very patient witha myriad of questions on their products. All available items were on display in their color schemes so you will see exactly what you're looking for. While the products aren't cheap compared to similars, the quality justifies the price. Go during holidays for potential sales. read more

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I had an excellent experience with Angel and wanted to express my sincere gratitude for his outstanding customer service. Before speaking with Angel, I contacted another representative who did not understand my issue and simply advised me to dry the filter. Unfortunately, that did not solve the problem. Angel, however, carefully listened to me, immediately understood what was wrong with my Dyson, and quickly arranged for the replacement part to be ordered. His knowledge, professionalism, and attention to detail were truly impressive. I absolutely love when people work with passion and genuinely know their job. Angel is one of those rare employees who goes above and beyond for customers. He clearly knows his work 100%, and it shows. Thank you, Angel, for your patience, expertise, and dedication. You made the entire experience stress-free and pleasant. Dyson is lucky to have an employee like you. I wish you continued success and all the best in your career! read more

This review is for my daughter's friend. She is a hairstylist in the area and has gone to this store several times for the professional dryer. She wanted to give thanks to Patrick and Zachary in particular; who have been an outstanding help to her. 10/10 she recommends this store and the amazing staff. read more

Patrick & Miguel were AMAZING! Miguel provided a very comprehensive, easy to follow, hands on tutorial on how to properly use the new Air Wrap. I feel very comfortable and confident with my new hair tool. Patrick was kind, patient, and went the extra mile while helping me personalize my new air wrap box. Truly wonderful costumer service and just overall lovely experience at the store! read more

Dyson - Complimentary customization of travel case! - Appliances Near Me - San Francisco, California

Patrick was great!! Would definitely recommend going to this location if you need any help with your Dyson.

Zachary help me when I went to the store today and he was so informative and kind and made the process super simple. If you happen to go to the Dyson store ask for Zachary, he's great. read more

Patrick was so kind, genuine, and helpful! I left feeling taken care of and valued as a customer. The type of person whose kindness sticks with you all day, thank you again Patrick. :) read more

I'm a fan of the Dyson product!!! I have the vacuum, blow dryer, heater/air purifier and air-wrap. They work great and last a long time they are well worth the money!!! My go to guy is Patrick, he is so professional, attentive and prompt. Patrick's product knowledge is on point, he knows these products inside n out. If you are ever in the city stop by and get your dyson products here!!! You will not be disappointed. read more

Patrick was really exceptional about answering all of my questions about the Dyson air wrap. He told me about the different models, what attachments were included in each, the different price points, and different color options. He even did live demonstration with the different attachments to show how each one worked. Patrick did such a great job demonstrating all the differences between the models, I felt totally confident I was walking away with the right product for me when I made my purchase. I highly recommend going into the store if you can versus just buying online. I think it's much easier to see the differences between each product when it's really in front of you vs. trying to figure it out online by reading the product descriptions and reviews. Having a knowledge sales rep, like Patrick, who can answer all your questions right away makes the decision making process a cake walk. read more

I was lucky enough to have two sales people helping me. Julie was the trainee she was lovely. And both were super helpful. Union Square store SF read more

I popped into Dyson as I was waiting for my Tiffany order to be completed and I'm so happy I did because I had such a pleasant experience with Zachary, he was polite and a huge help during my trip. He quickly got me everything I needed and showed me around the store. I've had my Dyson wrap gen 1 for about 4 years now and I love it, great for at home blow outs and lasting curls!! Love Dyson products! I had a great experience testing out all of the fun new Dyson products. The coolest product they have I thought it was the purification headphones. read more

Dyson - spoiled - Appliances Near Me - San Francisco, California

I had great experience at San Francisco Dyson store . Patrick who is helped me was awesome, I will definitely come back !!!!

I wandered into the San Francisco Dyson store a few weeks ago. I've been meaning to write a Yelp on this wonderful store for weeks and am finally getting around to it. Not only was I able to see all the wonderful products but I received excellent customer service from Patrick and Zachary. They were informative, kind, and utterly charming. I already own Dyson products and even though I wasn't in the market to purchase anything new at this time but I would definitely go back to the San Francisco store for my next purchase. Patrick and Zachary are the best! read more

I love coming to check out everything Dyson has to offer. I always experience the best costumer service and appreciate how knowledgeable everyone is about all the different devices. All questions I had were thoroughly answered. I'm so happy with my vacuum and air purifier! read more

Dyson is right in there with Tesla and Apple computers in bringing amazing human- centered technology into our routines. Fantastic product support and highly knowledgeable staff. Great store to visit while on a walking tour of San Francisco. read more

I have always had great experience at this Dyson! The staff here are always so pleasant, especially my most recent visit. Zachary was so patient and so helpful with my search for my Airwrap attachment. Thank you!, Zachary! read more

Patrick is a phenomenal assistant and helped me resolve some issues I had with my vacuum. I think a part of spending money on these more premium items is with it comes this reassurance of good security. When issues happen and I have someone like Patrick to assist me in getting everything resolved i can rest assured. read more

Lovely store, lovely staff. So grateful for the experience with Patrick who definitely assisted me in problem solving an issue I had with my air wrap. Patrick was so helpful and kind. Would definitely recommend everyone to come for amazing customer service. read more

The man that helped us was super nice , his name is Michael, answered all our questions , we are Hair stylist in union square , I love to go into the Dyson store , I feel like a kid in a candy shop. read more

Patrick was beyond fantastic. He was so kind, approachable, patient and knowledgeable. I was stuck between a couple of vacuums and he went through all of the differences and helped me find the right one based on my needs. He was so patient as I went back and forth. 10/10 recommend asking for him when you go in. I'll absolutely be back. read more

Just visited the Dyson SF store (Union Square) and Angel gave me hands-down the best service ever (and I've been to many different Dyson stores over the years across NYC, SF, and LA). He answered all my questions thoroughly and demonstrated how all the products work / how they differ and helped me make a very informed decision in purchasing the latest Dyson airwrap. Thank you Angel! read more

Patrick was the first one to greet me and showed me demos of the Dyson products! I was really hesitant on whether I should get the Dyson Airwrap but he helped me decide on the color way and ultimately I decided it was worth it since I've wanted it for the past two years! read more

I recently bought the V15 absolute since it was on sale and had a faulty battery where it wouldn't charge. Talke to chat support and they sent me a new one but it somehow got sent to the demo store instead of my home. I called the demo store to see if they could hold onto the package for me and while they said they normally wouldn't, they would do it for me as a courtesy if I came to pick it up. When I arrived, I was greeted by Patrick and told him I wanted to instead replace my entire vacuum with the faulty battery and he graciously set me up with a new vacuum. I still had to return the old vacuum by mail since I bought it online but he happened to be the one I talked to on the phone the day before about holding the package sent to their store. He set me up with the new vacuum and included the battery that was sent there as well! He was very friendly and happily answered all my questions! Thanks for a smooth transaction, Patrick. Hope to see you again for my next Dyson purchase! read more

I shouldn't have to contact any business through their social media to get decent service. I contacted their customer service THROUGH THE DYSON WEBSITE. And they still gave the runaround. My purchase still never arrived and they still didn't provide a tracking number. If you want to buy a Dyson. Do it in store. Not online. Look it up on Reddit GLS and Dyson. read more

Ansel was seriously so helpful. I have been looking for a replacement piece for my dryer for months and he very kindly offered a free replacement for my troubles. Life saver especially since I use my dryer everyday for my profession. Thank you! read more

Top-Notch Service at the Dyson Demo Store in Union Square From the moment I walked in, I was greeted warmly by staff and assisted with my specific needs. They provided thoughtful and informative answers. They were also respectful and patient, never pushy or overbearing. My wife and I bought a blow dryer from Miguel and air purifier from Patrick - amazing service! When I got home and opened it up, I realized that my remote didn't work. I stopped by the store and Miguel quickly figured out that all I needed was a battery replacement. He replaced the battery and sent me on my way. I highly recommend this place thank you Miguel and Patrick . read more

Such a well organized and helpful store. The staff is very knowledgeable and kind. I bought a Dyson air wrap and they taught me how to use it and gave a lot of great advice! I have a vacuum, air wrap and air purifier, and any time I need help or anything I love to head in store for help. Shout out to Angel for showing me how to use the flyaway attachment! It was a total game changer. I love Dyson, and their staff. Don't hesitate to stop in and check out their new products. There is no pressure to buy anything, it's just a helpful place for Dyson owners and the curious alike. read more

Service at the SF store is great, very knowledgable staff. Patrick was dogged about helping me trouble shoot problems with the vacuum I already owned and help me decide on prod and cons between different models for my next upgrade. A++ read more

I came in looking to purchase the air straight device and was greeted by Miguel. He showed me the device, how to use it and best practices in maintenance. His ease in explaining those things made me feel confident in my purchase. An encounter occurred when another customer interrupted our conversation asking to be helped immediately. Miguel professional asked her to wait as he was currently helping me. This made me feel seen and respected as a Dyson customer. Check out was smooth and Miguel was kind enough to find a travel case for my device. As my husband and I were walking out, we got curious about why Dyson products are superior. Patrick kindly explained how the hair dryer works. We could tell that he was very knowledgeable of the product both inside and out. Thankfully, this conversation made my husband realize why I need a $500 straightener Overall, clean store and welcoming staff. I would be confident to return knowing that Patrick and Miguel are there to help me. Thanks to them both! read more

Love the Dyson range, we have a super sonic, vacuum, and most recently we purchased the air wrap from Costco. I only had it about a week before it stopped working (I think it was a lemon), so we brought it into the union square location for repairs. Patrick was super helpful and while the store doesn't do repairs, they did offer a different airwrap set with more of the attachments I wanted. We ended up purchasing a new airwrap and returning the old one. Very happy with our experience, Patrick was very helpful and kind and offered the kind of service that makes you feel more comfortable about purchasing such a nice, expensive product! read more

I called the SF store looking for a hair dryer accessory that was sold out online. Zachary was able to find it for me and I was able to buy over the phone and have it shipped. Excellent customer service. read more

Every time I go to Union Square in SF i like to ho onto the Dyson store but have never bought anything because the salesperson have always been lets just say less than helpful. I have been seeing commercials on Air wrap and wanted to see what it was like not thinking i would get any help so I would not buy anything . However Patrick immediately asked if we needed any help and showed my boyfriend the headphones and they talked about the technology behind the headphones . Then I asked about the Air-wrap and he did the same and showed me how it worked. I come from years of. customer training background and I have to say Patrick was awesome. helpful and very knowledgeable. Which is a blessing to have an employee like that these days. Thank you Patrick for your help and now I am about to try my new fancy Air-weap read more