The food is alright, the service is terrible. We come to Durango a couple of times a year and always get some bagels to take on the road on our way back home because it's one of the only places open early in the morning. The bagels are what you would expect. However, the customer service is iffy at best. Today we tried to call in our order, but the employee was extremely rude and unhelpful so we ended up not getting anything read more

Do not eat here if you have severe gluten allergies... after waiting in a very cold outside line for a very long time. I was finally able order my food, I ordered a GF Bagel and I watched them smash in to all the non GF bagel crumbs on their counter. They don't change their gloves and I wanted to say something but they were already very rude.... didn't want to cause them to blow up. read more

Service is slooooooooooow. They only have one person at the window who takes orders and makes all the bagels. I was the 3rd person in line and waited 30 minutes. Bagels were OK. read more

Customer service , a dying business standard . Bagels here are the best ever ,green chile cream cheese is a must . We ordered , 1 pizza bagel , 1 onion , & one green chile. But when I went to pick up my order 1 of my bagels was magically duplicated ,thus I had paid for something I didn't order . I received no "fix" just an "that's exactly what I heard " & a walk away from the customer from the young girl working . This is not cool on any level. I didn't care to be refunded etc , but a kind gesture of acknowledging her mistake would have been great . I don't know about you, but crappy customer service sticks with me forever, experiences stick forever . We were glad to pass the extra bagel to someone down the line & that was great . But moral of the story, kindness matters . read more

Despite my worries caused by other Yelpers that the bagels are frozen or stale, that wasn't the case on our visit based on what I tasted. Furthermore, who sells fresh bagels that are stale and day old bagels at a discount? Or offers almost a dozen different varieties of bagels that are frozen? The other Yelpers were correct about the bang-for-the-buck. The bagel sandwiches were relatively small for the price. The turkey sandwich with tomato and avocado was better than the Italian cold cuts sandwich. The server astutely noted that we didn't want the bagel toasted or cheese melted because we were saving the sandwiches for lunch on the train. read more

delicious bagels! have gone 2 days in a row for the southwest bagel and tempted to go back for day 3. only thing is the front could use a secondary person to make coffees and cash out. read more

the service u get here is beyond terrible. u have a line out the door and instead of everyone ordering stepping to the side we are doing one by one. u order u stand here and wait for ur food. then the next person orders and stands in line and waits. guy a couple people ahead of us waiting out for his food while others are getting theres. and it was ready sitting there waiting the whole time getting cold :/ try better next time not worth the 30 minute wait read more

Our bagel sandwiches were delicious! I had the Dirty Bird on an onion bagel. My daughter had the breakfast sandwich on a pizza bagel which she stated was "amazing!" The woman who made our sandwiches was working solo, so we waited for several minutes but it was totally fine. She was very sweet and did a great job. Would recommend! read more

I went in to get bagels and a coffee before our train ride and when I walked in I saw two workers who were furiously working away at orders, trying to get people out quickly, while a grown man stood in the corner and watched. I believe him to be the owner because he came up and stood at the register and moseyed around. The wait was a good 20 minutes and there was only 5 people in the shop, so if you want quick, this isn't the place. When I got to the register to pay for my bagel and coffee, the total was $16 which is quite high for a bagel and black coffee. The man who I believe to be the owner rang up my total and I handed him my card, he took it, swiped and tossed the card at me. He did not hand it to me, nor did he say thank you. His customer service is terrible, and he stood around while the two workers were busy. The food was subpar, nothing to be excited about, so if your in the mood for a bagel and coffee maybe go somewhere else. read more

What a little gem in Durango. Situated just down from the train station, this is a must-visit breakfast/lunch place. After many people telling me about it, I finally made it. The bagels and add-ons are delicious. Service is good and the outdoor seating is very nice. Indoor seating is there as well. This is a must stop while in town. read more

I love the food here. It's delicious. And maybe worth the wait if you have an hour to kill. Does it always take that long? No. But the wait time and treatment by the owner is SO hit or miss. If there are more than two girls working, (only girls are allowed to work there? Hmm?) you might be ok. However, if there's only one, she'll work her tail off and be really polite while the owner stands by and watches the line get longer and longer and refuses to help. On a lunch half hour, it's frustrating to stand there and watch the actual business owner to refuse to help his own employees; for their sake and for the sake of decent customer service. I've eaten here many times and my experience has been unpleasant/uncomfortable more often than not. Mr. Owner Man: learn how to restaurant. You're rude and awkward. Maybe give kind and helpful a shot. We're waiting to give you money to eat food. It ain't complicated. read more

ANAZING bagels! If you're a bagel person like me, definitely come here for breakfast. I got the rosemary Asiago bagel with garlic and herb cream cheese and all I can say is I would eat this every morning if I lived here. Their pricing is really decent and I'd recommend getting their bulk options for gatherings because these guys rock. My only downside was I waited in line a half an hour for my wonderful breakfast, so maybe order takeout if you are in a rush. read more

Bagels in Durango are hard to find, but this cute little shop has got what you're looking for and they make a "bomb bagel sandwich" (as my brother would say). A bit on the pricier side, but they pack those things so full you are definitely getting your moneys worth. The girls behind the counter are your typical skiier college gals and they are friendly, welcoming and have a great story or two if you choose to listen. Not a place for anyone that is not looking for a bagel, but if what you're in the mood for is an awesome breakfast sandwich on a great bagel, this is the place! read more

I was in and out in less than ten minutes before we hopped on the Duragno to Silverton train. I went in with $12. I came out with two amazingly fresh and delicious ham, egg, and cheese breakfast sandwiches on softly toasted fresh flavorful bagels. It was a great trade. read more

Coming from only having bagels from the great state of New York. This is the best place to get a bagel in this small town. Also, I have to add that the Southwest Breakfast was delicious. read more

Durango Bagel is a cute bagel and coffee shop. The staff were very nice and the service was great as well. Delicious coffee and bagels for sure. I love supporting small businesses and this is one that I definitely would go back to! read more

The worst bagel I have ever had. I asked for extra toasting -- they didn't toast it at all. It was a sesame bagel with jam. It was loaded with salt. read more

We loved the rosemary bagels. Selection was good. Service was timely. Seemed popular, would come back If we were in the area again. Used the to-go window due to covid. read more

I love this place. When I went to college I ate here all the time. When I'm back in town I will be there to get a bagel!

Wowzeeee! This place had good bagels and good cream cheese! The staff were so awesome!

I did eat here. It was really good. Had a funky laid back vibe. Bagels were very good and coffee great too. Signage wasn't so great for older folks to see but everyone was friendly and helpful. Right across the street from the Durango/Silverton train. read more

It's hard to get a good bagel in Colorado but Durango Bagel did not disappoint. We stopped in Durango this morning looking for bagels. We had one of the best egg & Swiss bagels we've ever had. The Everything bagels were delicious and the eggs were cooked perfectly. Worth the wait! read more

This is a great place to grab a quick breakfast. We tried the Italian which is their everything bagel with scallion cream cheese and the cinnamon sugar with maple walnut schmears. The bagels were good, chewy with just the right crunch. They make the cream cheese blends there and are very generous with the portions. Great service, we will be back next time we come to Durango. read more

WORST SERVICE EVER !!!!!! if i could give no stars i would i came in for a turkey bacon avocado and left an eight dollar tip and when it first came out it came out cold. the second time they put the wrong cream cheese on it after i had asked for garlic and herb TWICE. then the owner tried to blame me for not knowing the menu and didn't want to even refund it. never wasting my money here again. cold bagels and horrible customer service. read more

Bagels, bagels and more bagels! This place has the best bagels out there in my opinion! And to make things even better, they also have really amazing bagel sandwiches. I highly recommend the dirty bird. I know, sounds a little strange but the turkey, spicy mustard, garlic cream cheese will change your mind. Just try it and be amazed! Only thing I dont like about this place is usually there is only one person behind the counter and things can get a little crazy which means longer wait times. I really think they should have at least two people helping customers! read more

Oh Durango Bagel, how I love you so. And I miss you even more. Wish I was closer. Their bagels are fantastic, as are the spreads. They make great sandwiches both of the breakfast and lunch variety. My favorite order? A double toasted italiano with plain cream cheese and tomato slices. Mmmmmmmmmmmm So if you are going on the train, going skiing, going biking, or just working off that hangover from last night, this is a great way to start your day. read more

disappointing, 2 bagels w/ egg & cheese & 2 medium coffees = $23! bagels were tasteless & coffee pot was not marked that it was flavored hazelnut read more

Stopped in Durango for a quick breakfast I got the green chili bagel with ham & cheese. The bagel was good and would of been 3-4 stars on its own. I also got a latte, and it was horrible The owner maybe ?, made the latte it tasted weird & was not hot. Almost luke warm. On a cool morning in Durango I wanted a hot AF late. Not a warm or below room temp latte. Strike 1 ! The real annoying thing was the owner or employee in charge. This guy made the crappy latte & then asked the nice gal who took my order if she charged me extra for the green chili's !? Lol seriously ? It was like an extra 1$ for the green chili option. The only interaction from this guy was to make sure they overcharged me for a sub par breakfast. Skip the coffee or latte here. The girls working seemed nice & efficient. The guy working this morning needs a few lessons on customer service & making a simple latte. It went in the trash ! As does my review of this clown ! read more

Wow! Just wow! In my opinion this little shop has earned it's great reviews. My husband and I both got the southwest breakfast sandwich on a rosemary asiago bagel. This sandwich comes with fluffy eggs, creamy melted American cheese, a spicy sausage patty and a schmear of hatch chile cream cheese. Not only was it delicious, but it was warm and hardy. The bagel itself was crispy on the outside and chewy on the inside. It in no way tasted commercial like you often find in those chain shops. Lastly, if it were not enough that the food was great the people working there was warm and inviting. They were patient with questions and were very eager to help. I would highly recommend you check out this little business so they can keep going strong. Hope this is helpful. Enjoy! read more

Thoroughly unimpressed. Everything bagels had almost no flavor and eggs were even worse. Eggs were microwaved and turned into tasteless powder. Service was slow and unfriendly as well. Skip this place! read more

Unfortunately the first person who tried to make the coffee wasn't unable to make their espresso machine work and the gentleman who made it for me seem to not only have shorted me in quantity but giving me extra grains and a super burnt flavor that was not enjoyable... great for bagels not so great for coffee The owner contacted me and let me know there was a problem with their machine that has been corrected. He was very appplogetic, and he has encouraged me to return to try again. Two stars changed to three for now pending my next try... read more

I recommend the cinnamon roll, not overly sweet but delicious. I really enjoyed the bagels because they are thinner than normal which made for a perfect breakfast sandwich... The right mixture of meat, egg and bread. Excellent service! read more

While Durango Bagel in my opinion is still the best tasting Bagel in town, the customer service is terrible! I've been in many times and while waiting for my turn, the Male owner does not help staff while there is a line out the door.Instead he chooses to stand behind the register and chat with others waiting that he seems to know with absolutely no regard to helping people waiting to pay or jumping in to help make an order. He is NOT friendly, the customer service on his part as an owner is terrible! Ok, I get we live in a mountain town and things are a "little" slower and laid back but this guy clearly hates his job! The bagels no longer have a uniform shape, in fact I purchased one this morning that honestly should have been thrown away it was so small and misshapen! As for his ever changing staff that he has, can you say rude??!! They don't greet you as you walk in and if they do, they certainly do not mean it. They are rude and lack serious basic customer service skills. On occasion you may run into a staff member there who seems to enjoy her/his job but those employees seem few and far between there! I use to go there almost ever morning but I think I will save my money...This guy needs to get a grip on his business because it has gone down hill drastically!!! read more

Er- not an amazing bagel to say the least. Can't speak to a better option in town but we were pretty underwhelmed!

These are the best bagels we ever had. I had a breakfast bagel and my wife had a cinnamon bagel with honey maple cream cheese. We can't wait to come back. Great service and awesome food!! read more

Durango Bagel used to be my absolute favorite. In the last couple years the price has gone up, the bagel size has gone down, and the quality has gone down. Most the time something is left off of the sandwich. Most the time the bagel is also really chewy and tastes like an old bagel. Durango Bagel used to be amazing and I am not sure what happened.... read more

Way overpriced for what you get. Bagel was stale and small. Service was slow took 20 min for two bagels. Never going back to eat here again.

Stopped in to grab a quick bite and received outstanding customer service and delicious bagels. There was a small line but it went quickly.

Bagels are pretty average and probably out of a freezer or packet. Way too much cream-cheese applied. Place is very disorganized in terms of service, or maybe they were just having an off day.... but the one lady in there was generally pretty rude. read more

This place is over by the Durango/Silverton train station, so we grabbed a bagel while waiting to board. I ended up with the wrong order (because the guy in front of me also ordered a garlic bagel), but it's all good. The one I got had bacon and swiss on it, and I was down with that. Hopefully the other guy wasn't saddened by the lowly (but healthier) canadian bacon I ordered. My fiance got a sesame seed bagel with ham, and he was pleased. Prices aren't cheap, but the quality is good. read more