Please be wary when bringing your vehicle to this location as they are careless and only care about…read morethe profit being brought into their store, not your safety or quality of service. Brought my car in for a NYS inspection, was told I needed to change my control arms so I gave the go ahead, couple days later the ball joint popped out as I was pulling out of my uncle's driveway which caused even MORE damage and risked my safety driving my car off Firestone's lot. How did it pass inspection this time around when it was in worse condition from when I first brought it in? No idea. The tech who worked on my car was Dylan and I was told from his coworkers that he should have been let go months before because his work was not up to standard. I brought my concerns to the manager, Wes, and requested a full refund on the services because of the safety concerns, for myself and others on the road, but he only offered to refund me for the labor because the "parts were already required to pass my car for NYSI." How did it pass this time around? It broke down two days after they passed me for my NYSI and caused major damage to my car that was perfectly fine before they touched it. Wes also wrote in my car's notes that it "somehow backed off the threads," they over worked that nut so much that the nut was stripped and it fell off while I was driving. Please triple check your car before you leave if you do decide to bring your car to this location. I am so incredibly lucky I was not in a serious accident because of this terrible installation and the sorry ass excuses from this shop.

UPDATE; I fallowed through and sent them all relative…read moreinformation as suggested by Jason the owner who contacted me on google reviews. Then he said that a regional manager will call me in a couple of days to resolve the problem. That was nearly 2 weeks ago. This is really no surprise to me. Also, I failed to mention in the original post that I was overcharged nearly 100 bucks because I didn't review the receipt until after writing the original review. At this point I honestly rather not deal with these shysters. I'll suffer the financial loss. Changing my two star rating to a one star. Do yourself a favor and don't take a gamble with Firestone.

Those boys can service my car any day…read more They not only changed my oil but checked over my whole car and made me feel very confident about my future driving endeavors. They were very informative and told me more than i ever needed to know.

from the start to finish, Donovan and his team were quick and efficient, made me aware of things…read morethat came up and did only what I requested. Highly recommended this location.

I went to Castrol Premium Lube in Brockport and was blown away by there new management team. Steve…read moreand James were honest and didnt try to sell me anything I didnt need. It was extremely fast which is what I was looking for and the price was perfect....

Low prices, easiest to work with, easiest to book online... Stay true to the price. Was in and out…read more Will definitely use them again to get new tires. They were great!!!

Amazing service Nuke was the bomb!!!! with two nails in my tire he personally fixed these for me…read morefree of charge. And let me tell you it was the best service of all time. I was a little leary about going there since an issue with the same company in Geneseo, NY where the whole garage was openly verbally fighting and over charged me. This interaction has saved this company my business. I am so grateful for all you have done Thanks. suzzanna Walker

I went to this location to get my car inspected. I have never been to this location before…read more I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended.

February 23rd we had a Synthetic oil change on our 2024 Subaru Forester Premium charged $95.00 with…read morea $15.00 off coupon I can purchase the the 5 quarts at Walmart even with labor We feel robbed technical support was weak at best will never use your business again for these rates would never use you again I would expect additional refund Richard Looby 67 Hoover Road Rochester NY 14617 Walmart oil cost $26.97

DO NOT USE THIS SHOP!…read more THESE GUYS ARE A RIP OFF!! They charged $21 for a NY inspection sticker to an unknowing RIT student with a car registered in Mass for a NY state inspection when it was not needed and they should have said it wasn't required. They said the car needed $1158.06 for front end work that further investigation determined was not needed at at. They wanted to use AutoZone parts that retail for $174 but were going to add $200 on top of that and bill it at $374.28. DO NOT USE THIS SHOP! THESE GUYS ARE A RIP OFF!!

There is not enough space to write how happy, satisfied, and grateful I am to this Goodyear service…read morelocation. I was in desperate need to have all four of my tires replaced ASAP for my mother's car....it had been years since she had her tires inspected, and because of the holidays, I wouldn't only be able to do it today because I would have to return to the west coast where I live. I called and spoke to Winter who was AMAZING in ensuring that the tires I needed were there, and then Jeffrey, who made the extra trip to get the tires for the car. They offered me a pick up service so I wouldn't have to drive the car on the slippery roads, and then picked me up a couple of hours later when the car was done. What an amazing team! Do NOT go anywhere else for your tire needs. Thank you so much, West Ridge Goodyear!

Had a great experience, especially for a larger mechanic shop…read more Took my car in for a noise in the rear... I had recently bought tires from them so I was a little concerned it might have been a shoddy job. They gave it a test drive, took off all 4 tires and all within about an hour had found the issue. Turns out I had a loose hub bolt in the rear. So the tire job was flawless, and somehow the bolt had gotten loose causing the back tire to make noise and all it needed was to be re-tightened. The manager Bob and mechanic Tito, took me out and showed me the issue and explained everything, as well as a few other things that should get fixed soon. At checkout time they didn't charge me a thing, which was great. Even though the issue had nothing to do with the tire warranty they let the labor go for free. Thanks guys.

This review is for the Mavis Tire on Chili Ave in Rochester N.Y. On Saturday the 12th of September…read more I went in and asked the staff Derek a black staff. I believe he was the manager to please put air in my tire. He was very rude from the start. He noticed a screw in my tire and never said a word. The next day when I went back before I could say a word. Another staff said to me oh you're here for the screw. Which means Derek saw it and told him when I left. Mavis is hiring people like this. I told at least 20 people don't ever go to Mavis. I'm on the radio so you never know who your customer will be. Not only did he do a horrible job representing Mavis. He is a nasty employee.

The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

Had a tire rotation done 3/30/26 the guys were very helpful, friendly and the service was quick. I…read morehighly recommend this location in Greece NY!

I scheduled an oil change for today, August 9, 2024 at 8 AM. Upon arriving at the business at 7:55…read moreAM I noticed that the lights were out and the door was locked. The hours of operation indicated 7:30 AM to 7 PM seven days a week. I then proceeded to call their call center and after a brief hold, she was not able to get in touch with the service manager so I took my business elsewhere. No wonder why they only have a two star rating on yelp.

They are always professional, courteous and efficient. They treat any issues with top priority…read more Very practical shop and always willing to go the extra mile.

Great small maintenance and repair facility. Very often no appointment is necessary and our…read morevehicles are always ready on time. Prices are very competitive as well. Both of our fairly new vehicles are serviced there. Recommended!