Never say Never The year was 2018, I needed an inspection, new tires, new muffler. I chose to go to Mavis Discount Tire, 2310 West Ridge Rd. Greece NY 14626 585-723-8060 When the job was done, I vowed never to return ever again. They did damage to my car and refused to fess up or make good for repair. They stuck to lies. Their faces didn't even show shame, or guilt. 2020 What a whirlwind of changes have taken place. Pep boys, couldn't provide service for at least three weeks. I needed a job done yesterday. I happened to be cruising down Ridge Road West 14626, and was about to bypass Mavis Discount Tire. At first, I laughed, but then I decided to pull up and go in, and see if they could give me service. I was very surprised at my discovery. The shop is under New Management, and now, is being run very well. They gave me fantastic service and I am now going back for more. read more

Mavis Discount Tire - Tires Near Me - Greece, New York

Amazing service Nuke was the bomb!!!! with two nails in my tire he personally fixed these for me free of charge. And let me tell you it was the best service of all time. I was a little leary about going there since an issue with the same company in Geneseo, NY where the whole garage was openly verbally fighting and over charged me. This interaction has saved this company my business. I am so grateful for all you have done Thanks. suzzanna Walker read more

Mavis Discount Tire - Tires Near Me - Greece, New York

Chris was a great help & showed me exactly what was wrong with my tired, very pleased with his service & highly recommend this store & Chris

Randy and Nuke was very polite and treated Me and My vehicle really good I would recommend coming to this Shop

Was quoted an "out the door price" and there was a hundred dollar add on when I arrived. I got 4 new tires. The tire pressure was supposed to be set to 38 psi. They set them to 41, 42, 50, and 34 psi respectively: you had one job guys... not that hard. read more

NO STAR RATING! NEVER GO TO THE MAVIS DISCOUNT TIRE STORE RIDGE ROAD GREECE! THEY ARE DISHONEST! I brought my vehicle to Mavis Discount Tire Store Ridge Road West in Greece NY Thursday February 2, 2023 for a New York State Inspection. My inspection sticker expired this past November. The Mavis service person said I needed new breaks in order to pass the inspection with an estimate of around $1,000.00 to complete the job. I declined their offer and paid their invoice of $21.00. This morning I brought my vehicle to my long-standing repair shop who had an opening today, Wednesday February 8, 2023 to get my auto inspected again. NO BREAK REPLACEMENT OR REPAIR WAS REQUIRED TO PASS THE INSPECTION. My auto does need some other non-urgent repairs that have nothing to do with passing the inspection. read more

Mavis Tire on West Road have me the best service on my truck I've ever received! I will always choose Mavis tire for quality, top notch service! ​ read more

Ryan is a great asset and went above and beyond to assist with my repairs. He explained what he was doing and was able to address another issue I wasn't aware of. He is very efficient, provides wonderful customer service, and his ability to multitask is amazing. read more

Do yourself a favor, and go ANYWHERE OTHER THAN MAVIS. I got two new tires about two weeks ago. I have front wheel drive, so I asked them to put the new tires on the front and rotate the ones I purchased last year from the front to the back. They didn't rotate them and put the new on the back. Last night, one of the brand new tires that was on the back (supposed to be on the front) completely blew out on my ride home. Thankfully, someone came to my rescue and put the donut on. First thing this morning, I brought it to Mavis. Not only were the tires on wrong and I had a flat, but the sensor was incorrect and was telling me the front passenger was at 0, rather than the back passenger. After waiting 3 hours for my car, I start driving home and any speed over 60 makes my car and the steering wheel shake uncontrollably. I am now back at Mavis waiting for them to fix what happened again. Likely, the tires weren't balanced. While I have been sitting here, I have been listening to the conversations of some unhappy customers as well. A gentleman came in for his appointment for new tires and the manager, Charles, claims that he has no record of his appointment and that he doesn't have the tires in stock. I also listened to Charles tell another unhappy customer that making an appointment here doesn't actually mean it's an appointment for your car, it's just an appointment to talk with him. Thankfully, I bought the warranty on the tires I bought two weeks ago, so my very long visit today has been free. However, it's honestly just a trap so they get you to keep coming back to them. They undoubtably leave something wrong with your car so you have to bring it back here. I think it goes without saying that I will not be buying tires from Mavis again. The prices are nice but the staff and all of the issues you face along the way are not worth the headache at all. read more

Mavis Discount Tire - Tires Near Me - Greece, New York

My son brought his car in to the Maiden Lane Mavis for an inspection. They told him he failed because of a control arm with a ball joint, and wanted $538 to fix it, then they would pass him. When he told them he wouldn't pay it at this time they made a point of belittling him in front of other employees and customers. They ripped of his sticker and he left. I took it to my mechanic and he laughed. Control arm with a ball joint has nothing to do with pass or fail. They should have let him know about it and passed him. Secondly, my mechanic told me that everything was fine with the car and passed him. Never again, and all of my friends and family will know it. read more

Just needed a tire repair - staff was friendly and helpful, great communication and service, fair pricing and no attempts to sell other products or services- great experience! read more

the next time your planing changing an appointment for a customer at least have the decensy to let them know time ahead of their arrival this way you can save us the trip coming to your store. read more

Mavis Discount Tire - MAVIS - Tires Near Me - Greece, New York

Took my truck in for service and was told it was frozen caliper. Expensive. My husband took his suv in the next month April, for inspect. It passed. A week later brake fluid was low and wanted to know why. Took it back to Mavis in Greece and was told he needed $1700 brake job because calipers were frozen. If this is true, shouldnt that have been caught at inspection. We are getting 2nd opinion. My daughter took her SUV to mavis and they told her she needed $1500 brake job, frozen calipers. Im skeptical about all of us having frozen calipers. Once we get that 2nd diagnosis, I will write again. Employees are nice at this location even though I feel we are being taken advantage of. read more

These guys went above and beyond forme being g my 1st time there. They fixed my back brakes and shocks on my car and drives like new. Also I thought it take all day. 2hrs I had my car back! I recommend and support this shop! read more

I found the tires I wanted online and used their website to schedule my appointment. After dropping my car off, four hours later I got a phone call that my tires I selected were four days away from being shipped. I went back to go get my car and Donna, behind the counter, tried to explain to me it was my fault for not ordering my tires for them... I was very confused because the website never said to order tires and I never got a phone call after I made my appointment. I got very angry at this point. She then did some computer voodoo and found 4 tires for my vehicle. But this tires were not the $89 ones I looked into but $170 tires. Made me happier that's for sure. read more

Worst experience of my life. Two people were behind the counter on their phones while there were people in the lobby waiting to be serviced. I dropped my car off at 1 and was told my car would be done for an inspection in 2 hours and when I came back at 4:30... 3 and a half hours later my car hadn't even started. When I asked what the delay was the ASSISTANT MANAGER shrugged her shoulders and said she didn't know. They wasted my whole Saturday and my car was never serviced. read more

Matt's now at the West Ridge Store, bringing his great customer service and a great team of professionals. Two thumbs up!

I have had great success with Mavis at different locations in western N.Y. including this location. I brought it in for 2 tires and alignment (wasn't out before but I wanted to make sure the new tires would last as long as possible). Got it back and it was pulling hard to the right. I brought it back in to get it fixed. Didn't take long for the call that it was done. I was at work so had my wife get the key and picked up the car after work. Still out a little but the biggest irritation was the back window was down on a day it rained a number of times. Back seat is wet and it smells a little. Thanks guys. read more

I barely write reviews, but this place really pissed me off. Crazy wait times, employees don't wear face masks, even when they are talking to you, which is really disrespectful. They don't explain anything and don't do the job well at all. Definitely do not recommend this place, even if you have something urgent. read more

I've made appointments multiple times to change tires and they told me it would be ready and wasn't and me sitting in the waiting room all day. The 2nd time I went I wanted my new tires put on. I made the appointment 3 days in advance and they told me it wouldn't be ready for the next day. So I went next door and got it done in couple hours at mr tire. Mavis has nice and hard working people but their organization for appointments is screwed up. It seems like they always overbook them selves read more

I made an appointment for oil change, inspection and tire rotation. I arrived at my scheduled time 4 PM. Shortly after I arrived a younger woman came in and said she needed work but also had to be out by 5:30. The manager bypassed me and my appointment and brought this person's car into be worked on ahead of mine. Unfair that someone without an appointment gets better service than someone with one. It took an additional 40 minutes for my car to be brought in. My appointment for 3 simple things took 1 hour and 45 minutes. The younger woman without an appointment was out in about an hour. There is a new manger there- he obviously does not care about customer service and fairness to all. read more

Brought in my wheel bearing and hub to them so they can press it in but they put my magnetic wheel bearing backwards to my magnetic hub which casued me to have (my traction control,my abs system and my power sterring to go off) and promised me to fix it if i changed a bolt that holds the speed sensor to the knuckle (which i did) and said if my light on my dash wouldnt go away (which it didnt.) they would give me a brand new wheel bearing...so i left my car there overnight on a sunday and the next full day on Monday and they still didnt manage to do any work on my car.. very displeased with there service. read more

They've always been fair and honest with me and service is fast and friendly. Can't ask for more!

If zero stars were an option, these guys would get it. I've never experienced such bad customer service. Even after expressing my unsatisfactory experience, they still continued to be rude and belittle me. I WILL NEVER RETURN. Do not give your service to these people, they take advantage of you and don't even get the job done correctly. read more

Made appt for NYS inspection and a tire mount. They were busy and I had a decent wait. When my car was brought in for inspection I found out I needed a second tire, but I didn't have very much money. They discounted my inspection and my 1st tire mount enough so I could afford to buy the second tire. The staff was obviously more concerned that my car was safe to drive, rather than having a high profit margin. Thank you mavis on west ridge. Thank you Mike and Ray. read more

I had thought that my car was going to be in the shop ( Mavis Tires ), for long time. But , that wasn't the case at all, they looked it over, talked to me about the pros and cons. Before 1 hr was up, I was serviced, and on the road again. Thats what I call service with a smile Thank you M. C. Wright Rochester,N.Y. read more

Open on Sundays!! Had a flat tire on Saturday - called AAA to put a donut on for me - found these guys were open on sunday - drove car over and my "check ABS" brake light came on Killed 2 birds 1 stone - I could have picked it up same day - but was too busy so picked it up Monday evening. Easy-peasy! TJ was very pleasant -the flat cost nothing to fix and definitely a lot cheaper to fix the brakes then I was expecting I'm told they will beat any price local - so I will be back! (muffler is calling ouch to me....) read more

Best experience I've had with a repair shop. Friendly and helpful staff and the store manager is to be commended for doing what he can to lessen the cost of extensive repairs. read more

This was the worse experience ever. They messed up my car when I first brought it in . 2 visits later still not fixed

Horrible and rude people who work here. They don't spend time trying to help you all they do is throw prices in your face. Worst experience ever. Disgusted. read more

I have a hunk of junk Ford Explorer and it seems everything decided to break on it at the same time! Seriously, I needed new brake pads and rotors all the way around; new outer rear tie-rod end; new passenger side rear wheel bearing; both lower ball joints; new emergency brake shoes, and I was missing half of my muffler! (Typical Rochester winter... :/ ) Anyhow, Mike and TJ got me in there and out with the absolute best service and without a doubt the best price in Rochester!!! I am an extremely satisfied customer and will undoubtedly come back when the need arises. I would also like to point out that their women's restroom is BY FAR the cleanest "garage restroom" I have ever had the pleasure to be in! Great job all the way around guys! The only "bad" thing I have to say about this establishment is that Mike likes to "make jokes" about people's home states, and may end up getting his tail whooped one day because of it.... ;) read more

I made an appointment for an inspection of my car. The appointment was for 9:30, and I showed up a bit early. I also asked if my other car could have one tire looked at for a slow leak. I waited until after 10:00, and didn't even see my car go into a bay. Since I had other plans, besides waiting all morning for them to inspect my car, my wife and I told them to call us when it was ready. As we left, we saw a car going in that was a "walk in" after we had arrived, and after our appointment time. It wasn't until 1:00pm that I called to get an update. After being on hold for about 3-4 minutes, we were told my car was inspected and ready to be picked up. When we arrived, and got our paperwork back, I was amazed to see that it wasn't until 12:58 that my car had passed its inspection. I am curious if I had been waiting there all day, how long it would have been before they finally got around to taking care of me. read more

First time customer. Came over because I have had a relationship with the manager, Jeff K. when he worked for MIdas (which closed) on Dewey Ave. Have always found Jeff to be professional and courteous in dealing with customers. Expect I will continue as a Mavis / Cole customer as lonfg as good service continues and Jeff is in management there. read more

I have gone here in the past ant things seemed to be just fine with great prices. I took my wife's car in because it seemed like the brakes were making some strange sounds. They took a look and recommended pads and rotors for the front. They were about to close so we took it home. Things didn't seem right, they had been done not long ago. I took a look, the were totally fine, pads were full and even. They didn't check the back brakes at all. The wheels were rusted in place when I pulled them off and those brakes needed replacing. They lied and missed the boat : ( Not heading back again. read more