You don't seem to mind letting a paying customer hang on the phone for any length of time…read more Today I cannot even get a person to answer the only line that covers auto mdse. You have 4 tires I've paid for and now I'm unable to get an appointment for installation, I live about 30 miles from your store otherwise I would be in your store yelling and screaming about how hard it is to do business with you.. I buy many products from your stores and don't appreciate this kind of "SERVICE". Sid Poole order #2000115-55612058

Was given 2 prices on tires. One was with alignment (which I did not need ) one with alignment…read more When I got there they said That I need to do an alignment or all warranty is canceled. This is a rip off. My previous tires showed no signs of tire wear from misalignment. I will never shop there again.

My chevy traverse fixed everything as really excellent successfully and great prices reasonable…read more Because of the new manager as a great job.

Gordon and his staff are very honest and do the job well. They treat you like family. I do all my…read moreauto repairs here from oil changes, brakes, tire rotation. There is free WiFi, coffee, TV and bathrooms while you wait for your car. They will match any competitors price and always have coupons online.

I have been coming to Monroe Muffler since I learned how to drive. That is my whole family's go-to…read moreshop. I have never had an issue with any of their shops. However, I went there to get the right headlight lightbulb changed and the next day, after they changed it, it went out on my way to work. I called the next day and left a message hoping they'd call back (as the voicemail said they would). By Friday they hadn't called and I had had a work trip the next week so I decided to deal with it when I got back. The Monday I returned home I called again and this time they answered. I asked them relook at it but they told me they did not want to see it again and told me to take it to another shop to ensure there wasn't an electrical issue. I took it to this place, and the mechanic there said there was no issue with the electrical but he said the light bulb was possibly Korean and he wasn't sure if that is why it wasn't working, or if maybe it wasn't clicked all the way. He charged me $108 (including tax) for his time and switching out the light bulb. I went back to Monroe Muffler the next day to ask for a refund for the work they had done. The manager was not there so I explained the situation to the mechanic on duty. He instantly yelled at me claiming everything I was saying was complete BS and there was no way that they could have messed up, he did not calm down until I told him that I was not the one who did the work on the car and was not the one who wanted to go to the other shop. He told me to come back on Saturday when the manager was there. My husband and I went there on Saturday and talked to the manager. He told us that because another mechanic touched the lightbulb after they did that they could not give us a refund. He stated that the other mechanic should not have replaced the lightbulb and we should have come back and that if we wanted a refund, he couldn't do anything about it. When my husband asked why they would have sent me to the other place and risked the other mechanic working on the car vs just double checking it, the manager was very condescending and started going through all the technical reasons why they wouldn't have been able to fix it if it was an electrical issue. However, as that was obviously not the issue, that answer just further bewildered my husband and me at the lack of accountability and professionalism. Monroe Muffler refused to relook at the work of a car to rule out that their work was wrong before sending me to another shop where I was charged $108, AND then refused to refund me for their work that didn't work and said I shouldn't have let the other place work on my car. I will not be going back to this shop which is going to cost me more money, time, and energy.

Very happy with Lakeside. The service was excellent, fast, and affordable. I took my snow blower to…read morehim...it is a 40+ year old machine and he made it run great. 2 days later he called and did more than I asked to get it running right. I'll definitely take my vehicles back here.

Highly recommended towing service if you're on the west side of the city and need towing at obscure…read morehours. The prices were very reasonable for the distance and if you pay cash you'll save a bit more money. Cody Ault and his partner took the time, effort, and diligence to make sure my lowered WRX was secured on the flatbed without scraping my bumper and front lip. I've been burned in the past by other towing companies cutting corners with my 4-wheeled babies, so I'm very picky about whom I go to for it. I have never seen such care to detail, and will definitely use them again for future service. I really appreciate it!

Visited this location in need of support and assistance for our vehicle. The attendant at the desk…read morenever took any attention away from her phone call to even acknowledge the patron standing in front of her. Business is business respectfully; however, a simple gesture or "please hold" could have been appreciated. After being completely ignored we took our business to the neighboring auto shop whom went above and beyond. I would not recommend this location in the future. Unfortunately.

This place is run by a bunch of absolute bozos with no clue about customer service or how treat…read morecustomers. I needed a re-inspection for de-tinting, said it would take 10 minutes and only be $10, you can just pop in. When I first stopped back, they told me the inspector was at lunch and come back tomorrow, but he was sitting right there. So, I came back next day and they made me wait another 10 minutes while this guy proceeds to type the previous customers info in computer. While I'm waiting my turn, another employee came out and started helping the lady behind me in line. I watched the guy who told me to wait type with one finger for 10 minutes before he even acknowledged me. Now, he says, I'll have to wait for the lady to get done and we only have one inspector. There is no value, service, friendliness or any other reason to visit this place.

Nov. 15, 2025 I got…read more4 Goodyear Fortera HL tires, not made in America, by the way, contrary to online research. They gave me a $10 a tire discount. I paid 148.99 per tire and was told that Goodyear had a rebate as well. Conceniently, the computer wasn't pulling up the rebate info until after my purchase. Oh, what do you know, no rebate. I was charged $25.00 per tire to install and balance. They said an alignment would be $119.00. I then heard another salesman tell a women that an alignment was $84.99. So, I told them that was what i would pay. Was not happy with their lack of transparency, dishonesty, price of $864.19, and pushing all the extras. Not a good experience. I would not go there again.

The team at Mavis fitted my snow tires, and serviced my car for winter driving. As busy as it was,…read moreI watched them care other customers and for me. They were thorough and friendly. I recommend this branch to all, They were excellent.

I really enjoyed my experience. I have never remained in my car while getting an oil change. The…read morestaff were fun and very nice. A little pricey but I would return.

I'd like to acknowledge a young man named Duncan at your Chili Ave. location. While having my…read morecoolant flushed there was a small mishap (not his fault), and he got pretty soaked with fluid. But instead of immediately excusing himself to get cleaned up he stayed on my vehicle and finished the job. This may have been all part of the job in his mind but to me it was an example of professional courtesy and customer service that seems to be sadly lacking at so many businesses. Kudos to you, Duncan. I will definitely continue to be a customer here.

Pete was recommended to me by a long time friend as an alternative to going back to the dealer for…read moreeverything. PRR has done several jobs for me and I am completely satisfied. Pete is knowledgeable, trustworthy, fair and honest.

From the owner: Honesty, Integrity and Complete Customer Satisfaction…read more PRR Automotive Auto Service started as a small shop back in 1994. Peter's father Risto has always done work on cars for his friends and family. Peter remembers helping him when he was 7-year old boy. Then, as soon as Peter graduated from the MCC, they decided that it is time to share their love for cars with others. Ever since, PRR has been committed to earning customer trust - one customer at a time.We are very proud of our company's tradition of 20 years of excellence of automotive service.With our good automotive repair ethics and honest business practices, we will strive to supply the best automotive repairs in the area.Every team member at PRR Automotive is highly trained and certified and we all have one common goal in mind - quality car services at a honest price.

Enterprise gave us a vehicle with the oil life at 3% but Andrews and his team had us back on the…read moreroad before I had time to finish a sales call. We are grateful we can make our appointment in Vermont.

My Ford Explorer was slipping all over the road in the most minimal amount of snow, but fine on dry…read morepavement. I bought it to Firestone for an alignment in hopes to fix the problem. This did not fix the problem. I called Firestone and was told to bring it in for a test drive when we would be able to recreate the problem. We went for a ride and it was INSISTED that I needed 4 new tires because the rubber was hard and snow/slush was getting stuck in the tread mimicking "bald" tires. My tires were 4 years old, 19000 miles and had a 7 tread depth remaining which should be covered under warranty. So, the woman at the desk picked up the phone, called Goodyear, acted like she were a family member of mine and sent me down there. Once I arrived at Goodyear, I was told there is NOTHING wrong with my tires. Trusting that the Firestone employee (who claimed to have 30 years experience) knew what he was talking about, I called Goodyear corporate and they warrantied my tires (1/2 price, almost $800). This did not fix the problem either (because I DID NOT need tires). Again, go back to Firestone $800 poorer. The new "manager" approached me with a cocky, arms folded, eye rolling attitude and proceeded to say "What would you like us to do about it? Just because you were told to get new tires, didn't mean you HAD to." My truck was unsafe and I am not a mechanic...so yes, I am going to trust that Firestone employees know what they are talking about. I ended up going to Cole Muffler DESPERATE to find a solution as my truck was extremely unsafe to drive in Rochester, NY winters. The problem??? The rear toe (part of the alignment which was the FIRST thing I attempted) was WAY off!!! If Firestone would have done their job in the first place, I would have saved a lot of time, money, aggravation and safety. I have written to the email suggested...got the run around, no call back from corporate and they closed the case without any resolution.