Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

Low prices, easiest to work with, easiest to book online... Stay true to the price. Was in and out…read more Will definitely use them again to get new tires. They were great!!!

Amazing service Nuke was the bomb!!!! with two nails in my tire he personally fixed these for me…read morefree of charge. And let me tell you it was the best service of all time. I was a little leary about going there since an issue with the same company in Geneseo, NY where the whole garage was openly verbally fighting and over charged me. This interaction has saved this company my business. I am so grateful for all you have done Thanks. suzzanna Walker

Honest, high quality auto care. Conservative in their recommendations. Been a customer for over 35…read moreyears. Three family cars maintained beyond expectations. Very fair pricing. Bob K

Dont ever go here for a engine light on....went this pass monday to have them check it out...He…read morecalls later that afternoon ''DONE'' he says. and a Bill of $600.00.... r u f...kin kidding me. He says his mechanic said it was the purge adaptor-they replaced it. Took the car home. That next day Tuesday less than 24 hours the f...in light comes on again!!!...Are u kidding me!!!!...I called him pissed off and he says bring it in fri. ...there at 8 in the morning.. Car there for 5-6 hours -- picked it up and this Baris Garage had the balls to charge me another 200 bucks...and iam have my fingers crossed its fixed right from this Crooked Business ......Stay Away All!!! ....BBB is next!!!

They were really helpful and knowlegeable about my vehicle. I had to wait for my car for long time…read moreand the nice boys let me use their microwave to heat up my leftover loaded chily cheese fries.

RUDE CUSTOMER SERVICE!…read more You would think that if you have a new customer calling, the person answering the phone will be very helpful and courteous to gain new customers. With this service center, that doesn't happen. Person on the phone will ridicule you for not knowing what needs to be done with your car. This service center needs some customer service training. No wonder their yelp review is so low.

I called Goodyear today on July 3rd to see if they were able to help me to do an emergency reapir…read more as I was fully equipped with parts and tools. I needed AC machine and the person on the other line was very rude and nasty towards me. could've been a hero for today for helping me fix the truck and keeping linemen workers cool as they stand in the heat restoring power. I was also willing to pay for any inconvenience labor time that was necessary to use a/c machine.

Location: Penfield, NY Your job was to BALANCE and put…read morethem on PROPERLY! I have been back twice because when I drive over 60 mph the steering wheel shakes. I was told that the front was not balanced? WHAT? And that you did me a FAVOR and "FIXED" all of them? OH and by the way, what happen to my wheel weights. HORRIBE first time experience and last. Unfortunately, now I have to SPEND MORE $$ to fix this horrible job. Washed my truck yesterday and surprise, they scratched the hell out of my brand new rims too. Thank you!

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

My son had a brake lock up. He took it here because I was on vacation so I couldn't repair it right…read moreaway. They said 3k to repair the brakes!! I said go get it and get my spare car. I'll fix it when I come home. He went to pick it up which he did. They charged him 300 dollars to tell him he needs ALL new brakes. WTf I did the complete job in a day ALL new brakes rotors, pads, calipers, drums shoes and lines. under 850 bucks . I ordered the parts while I was on vacation, so I'd have them. They ripped him off at 300 to "diagnose" would have been a huge rip off if they did the work.. all it really needed was a bracket that hold his he brake shoes in place. But I had the parts so I did it. I rated 1 star if I could have left no stars I would have

I get all my gas here. The guys pump it for you which is the best. They are always friendly and…read morehelpful. I love my little neighborhood gas station!

I went to this location to get my car inspected. I have never been to this location before…read more I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended.

If I could give it -3 Stars that would be more appropriate. Really sucks too because I've been a…read morelong long time customer of Valvoline. I was used to find them the quickest the cheapest and the most convenient for my life. I really don't know what's happened with them lately but I came in to get an oil change and an inspection on Saturday and was here for 4 hours just waiting to get inspected. Then when they did the inspection they failed it, stating brake pads and discs are too worn. I'm like WTF because I had just changed the brakes and pads and rotors 6 months earlier. Took it home pulled the tires off pull the brakes and rotors off and they were all passing New York State requires it to be less than a 16th of an inch or something like that. Well nothing I can do about it now because it's already in the system as a fail, I replaced the pads and rotors bring it back the following Monday only sit in the line for 2 and 1/2 hours waiting before I finally had to get out of my vehicle go into the front desk and ask what the hell's going on only for them to tell me the New York state inspection system is down which is not their fault but you could have told me this hours ago. It actually been down the entire day you could have told me that right when I first rolled up. I'm like okay I've now invested 6 hours and who knows how much gas into this driving around with no inspection sticker here's my phone number could you at least call me when the system comes back up and I will zip right back over here sure Mr Harris no problem we got you very sorry for the inconvenience... Just kidding he never said that he took the card and said yeah sure and proceeded to never call me. So unprofessional, God I remember a day when a business treated you like they gave a damn about your business.