I went to Castrol Premium Lube in Brockport and was blown away by there new management team. Steve…read moreand James were honest and didnt try to sell me anything I didnt need. It was extremely fast which is what I was looking for and the price was perfect....

Gordon and his staff are very honest and do the job well. They treat you like family. I do all my…read moreauto repairs here from oil changes, brakes, tire rotation. There is free WiFi, coffee, TV and bathrooms while you wait for your car. They will match any competitors price and always have coupons online.

I have been coming to Monroe Muffler since I learned how to drive. That is my whole family's go-to…read moreshop. I have never had an issue with any of their shops. However, I went there to get the right headlight lightbulb changed and the next day, after they changed it, it went out on my way to work. I called the next day and left a message hoping they'd call back (as the voicemail said they would). By Friday they hadn't called and I had had a work trip the next week so I decided to deal with it when I got back. The Monday I returned home I called again and this time they answered. I asked them relook at it but they told me they did not want to see it again and told me to take it to another shop to ensure there wasn't an electrical issue. I took it to this place, and the mechanic there said there was no issue with the electrical but he said the light bulb was possibly Korean and he wasn't sure if that is why it wasn't working, or if maybe it wasn't clicked all the way. He charged me $108 (including tax) for his time and switching out the light bulb. I went back to Monroe Muffler the next day to ask for a refund for the work they had done. The manager was not there so I explained the situation to the mechanic on duty. He instantly yelled at me claiming everything I was saying was complete BS and there was no way that they could have messed up, he did not calm down until I told him that I was not the one who did the work on the car and was not the one who wanted to go to the other shop. He told me to come back on Saturday when the manager was there. My husband and I went there on Saturday and talked to the manager. He told us that because another mechanic touched the lightbulb after they did that they could not give us a refund. He stated that the other mechanic should not have replaced the lightbulb and we should have come back and that if we wanted a refund, he couldn't do anything about it. When my husband asked why they would have sent me to the other place and risked the other mechanic working on the car vs just double checking it, the manager was very condescending and started going through all the technical reasons why they wouldn't have been able to fix it if it was an electrical issue. However, as that was obviously not the issue, that answer just further bewildered my husband and me at the lack of accountability and professionalism. Monroe Muffler refused to relook at the work of a car to rule out that their work was wrong before sending me to another shop where I was charged $108, AND then refused to refund me for their work that didn't work and said I shouldn't have let the other place work on my car. I will not be going back to this shop which is going to cost me more money, time, and energy.

Was given 2 prices on tires. One was with alignment (which I did not need ) one with alignment…read more When I got there they said That I need to do an alignment or all warranty is canceled. This is a rip off. My previous tires showed no signs of tire wear from misalignment. I will never shop there again.

My chevy traverse fixed everything as really excellent successfully and great prices reasonable…read more Because of the new manager as a great job.

You don't seem to mind letting a paying customer hang on the phone for any length of time…read more Today I cannot even get a person to answer the only line that covers auto mdse. You have 4 tires I've paid for and now I'm unable to get an appointment for installation, I live about 30 miles from your store otherwise I would be in your store yelling and screaming about how hard it is to do business with you.. I buy many products from your stores and don't appreciate this kind of "SERVICE". Sid Poole order #2000115-55612058

Visited this location in need of support and assistance for our vehicle. The attendant at the desk…read morenever took any attention away from her phone call to even acknowledge the patron standing in front of her. Business is business respectfully; however, a simple gesture or "please hold" could have been appreciated. After being completely ignored we took our business to the neighboring auto shop whom went above and beyond. I would not recommend this location in the future. Unfortunately.

This place is run by a bunch of absolute bozos with no clue about customer service or how treat…read morecustomers. I needed a re-inspection for de-tinting, said it would take 10 minutes and only be $10, you can just pop in. When I first stopped back, they told me the inspector was at lunch and come back tomorrow, but he was sitting right there. So, I came back next day and they made me wait another 10 minutes while this guy proceeds to type the previous customers info in computer. While I'm waiting my turn, another employee came out and started helping the lady behind me in line. I watched the guy who told me to wait type with one finger for 10 minutes before he even acknowledged me. Now, he says, I'll have to wait for the lady to get done and we only have one inspector. There is no value, service, friendliness or any other reason to visit this place.

Nov. 15, 2025 I got…read more4 Goodyear Fortera HL tires, not made in America, by the way, contrary to online research. They gave me a $10 a tire discount. I paid 148.99 per tire and was told that Goodyear had a rebate as well. Conceniently, the computer wasn't pulling up the rebate info until after my purchase. Oh, what do you know, no rebate. I was charged $25.00 per tire to install and balance. They said an alignment would be $119.00. I then heard another salesman tell a women that an alignment was $84.99. So, I told them that was what i would pay. Was not happy with their lack of transparency, dishonesty, price of $864.19, and pushing all the extras. Not a good experience. I would not go there again.

The team at Mavis fitted my snow tires, and serviced my car for winter driving. As busy as it was,…read moreI watched them care other customers and for me. They were thorough and friendly. I recommend this branch to all, They were excellent.

Updating my review. I'm not sure what's happened from the first time I went there but ever since,…read moreI've called them for auto repairs they can't look at the car for at least a week. They had great service/prices the first time and got the car in a completed in a few days. I don't even call anymore because I can't be without a car for over a week.

Mike's team did a great job taking care of a phantom electrical problem. I am so glad they are…read morehere to support Mom and her friends at Valley Manor.

I'm so happy I came here! I was stopped by a cop and issued a ticket because my tail light was out…read moreand I hadn't noticed. I called up precision auto to see if I can bring my car in. They were super friendly & helpful over the phone which motivated me to go there. I went right away and fixed my issue in minutes! I was immediately greeted and taken care of. Not only did they fix my tail light but they helped me get out of a ticket as well! Thank you Precision Auto - you guys earned a new customer and will be telling my friends about you!

*UPDATE* while i hate downgrading a review for a business I raved about prior, I have to be…read moreforthcoming with this auto shop; I still believe they have great talent and are extremely knowledgeable. My last visit I bought my car to have a part replaced and complete my yearly NYS inspection. They installed the part with no issues however they couldn't pass my car for its inspection due to certain repairs needed. MOST of what was needed WAS legit, however they added things that weren't needed to pass the inspection and quoted close to 800 Dollars to get right to pass. 125 / hour for labor for part not needed requiring 3 hours to install was out the park for me. I took it for a second opinion to a shop my company takes their cars to, (very good shop but won't mention who here) i walked away only paying 230 and passing the inspection with the NECESSARY repairs made. Once again I still believe in precision however certain issues might be worth the time for a second opinion.

quoted price got car there gave $100 less, weeks later I get call from sheriff office my car was…read morepulled over and towed to impound, come pick it up! gallos either sold it or it was stolen

Always get parts from there, have what I need never gave me a problem. friendly people place is…read moreneat (for a scrapyard), no real complaints they give me deals on stuff so yeah I recommend