Every single time I've come here they are out of everything! It never fails. They either don't have any food AT ALL (this has happened on multiple occasions), out of hot drinks, donuts, etc. I don't get it. Also, the staff is always rude. They don't know basic communication skills when talking to customers. I'm sad this is the only location in my area, I won't waste my time coming here anymore. Thankfully there's a Starbucks across the street! read more

I've tried so many times to give this place another chance, as it's right down the road from me.. but I'm done! I've never been treated with SUCH an attitude. When I asked if they still had bagels the girl said " we don't have food anymore " it was 10:45 and I didn't know they stopped serving food at a certain time so I replied " oh! I didn't know-" she cut me off and said "yeah which means we have no bagels" with the worst attitude. Then when I asked for extra everything in my iced coffee she cut me off again saying "Yeah I don't know what everything means? Everything what.. exactly...." I'm not kidding.. the snarky remarks, the tone. The rudeness... every time BUT once; there was a dark haired girl who was the sweetest but I've never seen her since. This sucks ... there seems to be no Manager supervision at all over these kids. Who obviously hate their job. read more

Donuts are under cooked. How is Dunkin donuts out of donuts at 7 a.m.

How at 11:00 on Saturday do you have only 5 varieties of donuts made!! The car line is around the building inside looks like a tornado hit ! Need some management! Iced coffee was so bitter I could not drink it! read more

Been to this location twice, the first time went we stood there waiting for about 5 minutes and NOBODY ever came up to the register, so we just left. Second time we went, no greeting at all and had no prices for donuts. A few to choose from from a cart and you have to ask them what every flavor is. So glad there will be a Bosa now, never have to come back here! read more

Yuck yuck yuck, I ordered hash browns and I recieved 5 burnt nasty hash browns. I should have went to McDonald's. But the line was huge and I wanted coffee. read more

Dunkin' - Nasty, burnt hashbrowns. I only got 5, idk if that is a policy. Total regret - Donuts Near Me - Queen Creek, Arizona

Worst location! Hours state close at 9pm. I was waiting in line with 4 other cars and noticed lights were off and no one home, at 7:00pm! Also they never have Donuts available during the day, only in the early morning. What's the point of having a Donut shop if you're not going to make donuts until closing?! On the plus staff is friendly. read more

I just received through door dash the saddest looking dozen of donuts I've ever seen. It's every donut they can't move in the store.

BEWARE... didn't even get what I ordered- they gave me an apple fritter instead. I decided to eat it anyway just to find that it's completely uncooked in the middle. Gooey, raw dough. Yuck! read more

Dunkin' - Uncooked apple fritter - Donuts Near Me - Queen Creek, Arizona

They have no Donuts. I don't know why they call it Dunkin DONUTS when at 2:30 PM they have NONE! Bosa is right up the road and they ALWAYS have donuts. read more

Terrible attitudes! They could care less about the customer. They barely take your order and shove your stuff at you. No thank you, have a nice day.. goodbye... nothing! Seems like a it always the afternoon crew. read more

Absolutely astounding they stay in business. They hire all the drugged-out dropouts rejected by Culvers and McDonald's. The coffee tastes like nasty Folger's from the 50's (I would know). Ordered an old-fashioned donut, and was regaled by the driest, most flavorless donut I have ever thrown in the garbage (dog wouldn't even eat it). read more

I went through the drive thru to order two dozen donuts, when told her I would love to pick them, she goes: UGH can't you just come inside. That's too much to do through a drive thru. I said I promise I'll make it super easy. She responds with Go. I said I'll take 1 dozen of glazed and the other dozen sprinkles please. She responds with I only have two white sprinkled left and can't sell them so I just said I'll do the pink and chocolate then, no problem. She responds with "pull up to the window." When I got to the window I asked if I could speak to a manager for the lady that took my order as she was very rude. The Hispanic lady at the window states "we are the managers here" she was super nice, the other lady goes how was I rude in a horrible tone. I said you were very rude and I said what is your name? She refused to give me her name and said you need to leave and never gave me my order. I am easy going and get along with everyone but that lady was something else. I don't know how she has a job and the Hispanic lady that was nice, seemed like she was deathly scared of her. This lady needs to be fired. read more

Dunkin' - Donuts Near Me - Queen Creek, Arizona

Same review on google This is about my most recent experience on July 10, 2020 between the time 2:55 pm-3:30 pm. First of all this was my favorite place to be. I understand during the COVID restricts we can't go inside and enjoy the donuts and we have to go through the drive thru. Well this was my first experience using the drive thru. Upon ordering there was a female voice on the other end. We spoke our order and she spoke like the teacher in "Ferris Bueller's Day Off" Then someone else a male voice was on there. I asked for 6 glazed donuts and green sweet tea. There was no green tea so O opted for black tea. I received things I didn't ask for so I never ate them. I only eat glazed. My tea was so sweet I wouldn't require insulin. Also I never received my receipt so I had to go home to make sure they didn't over charge me. I will be checking daily to make sure they didn't steal my credit card info as well. Maybe it was a bad day for both of them. It's a bad year for us all but act like you give a crap when helping others when you are servicing people at a great company. read more

Laziest people you'll ever deal with. I've gone 3 times in the past week trying to get a blended coffee. I pull into the drive through and am greeted with "WhAt Do YoU wAnT" not a "what can i get for you today" or anything even remotely close to nice. Every time I've tried to get anything I was fed the same bullshit of either "we don't have that" or "oh I can't make that right now" 11/10 would not recommend this location. On the other hand the Rittenhouse and Ocotillo location is amazing. Great people, great service, no bullshit excuses. read more

Well they are only doing the Lattes for $2 from 2-6pm...But the sign outside their door says different. If you mention it they will give you the coffees for free like they gave to me today as I wanted the Cappuccino and Ice Coffee both free because sign says so and they can not false advertise. read more

This location is run horribly bad. The morning manager CLEARLY hates his job. He comes across stressed out and in some sort of rush even though there is absolutely nobody in the store and no cars in the drive through. If you get that stressed out over ONE car, maybe this role is not the best fit for you. I think the owners have checked out of being active in the day to business. This location is CONSTANTLY out of inventory and just can't seem to slow down, look at what the historic numbers are and order appropriately. Lastly, take a minute to check the order before it goes out the window! Yes I get it. It's a remedial job with low pay BUT you are paid and you show up. Do your job or work at Goodwill behind you. read more

Favorite place for a great Coffee! Today I went to gasp! Starbucks located in the Frys Grocery Store. I had a gift card and saw they had a smoked butterscotch coffee. Sounded good and although never have been a real fan I figured, it's free! Got my coffee and blah!! Still true to today, Starbucks isn't that great! Especially the price of a trendy drink. Even though I had a gift card the small cup of joe was $4.50! So I went up the street to Dunkin' and got a real dark roast coffee that has flavor for half the price! The staff here is always very friendly, they work as quick as they can to get your coffee and food promptly. Jordan is always the highlight for me, she always welcomes me by name and is always quick to saw how are you?! Dunkin', don't change a thing :) read more

Real bummer that staff can't ever greet you in any sort of genuine way or even fake a basic smile at you. We come for donuts sporadically on friday's as a treat to the kids and I always leave thinking how lame that customer service was. You are often the very first people in the morning that greet your customers, a smile or anything positive you do matters, even if only a small amount. I work with customers as well in the early morning and can manage that, so can you. Our visits have become once every few months tops because I leave feeling like a nuisance. We only get a half dozen donuts, nothing complicated. Every time there are different people working minus maybe a manager leaving me to think nobody stays or is capable of being friendly due to poor management. read more

After months of my dog and I visiting the drive thru on a weekly basis I was told I could no longer have a small cup of whipping cream for my dog. The treat for the dog is the reason I drive thru and get 6 donuts and coffee. I suggested they charge me for a cup of coffee and put whipping cream in it instead of coffee but they said no to that also. I will now make my weekly outing with my dog to either Mcdonalds or Starbucks. Both of those places are more than happy to accommodate my dog. read more

No wonder you guys have low ratings your employees are rude and suck! I would never send anyone to this location and I definitely won't be back! Better get your employee's rude Attitudes in check before you have no business! WORST SERVICE EVER! read more

Frequently visit this location and the customer service after 5pm is poor. Can hear the employees fighting over the drive thru intercom about what they can and can't serve. I don't know the cleaning policies but we have arrived about an hour before closing and they refused to serve frozen coffee. read more

This pictular station when you go to them and order i ask first how many donut they may have such and 5 glazed and they always say many but going to the windowbthebmanager always comes up and says sorry we dont have any, come back tomarrow. they lie to the customers everytime i go. read more

One of the employees, not sure her name because she didn't have a name tag, had a very poor attitude towards both customers and her co-workers. When I came in early this morning, she was rolling her eyes at her co-workers and ignored me twice. After I ordered my drink and sandwich, she nearly yelled at the cashier who took my order because she didn't see my order for a sandwich. When she finished it, she threw it on the counter and called out "bagel sandwich" without making any eye contact even though I was the only customer there. I think I saw she was a shift lead another time I was there, and if so, I'm not sure how she got that position because she doesn't show any customer service or leadership skills. read more

Terrible manager. I will never go back here-very rude. This is at the Rittenhouse location.

Service great, management extremely poor I've been going to this Dunkin for over 3 years. I just got back now, at 11:30 AM they were out of breakfast sandwiches. Unfortunately this has become a normal thing. I usually expect to have to drive to a different location if I wake up after 10:30 unless I haul ass. They always say they're "out" of whatever it is. Until I show up early the next morning to make sure I can get it in time. Basically it's good for just donuts and I've even found that they will be out of several kinds of those as well. It's mind boggling to me to think that after this long, someone still hasn't gotten the notion to take better inventory. Really sad. read more

Asked for a coffee refill. Nothing special. No asking for a latte, or anything crazy. Coffee refill, with my work travel mug. Was told at the window that they have to charge me full price because it's not a DD mug. Then was told ten seconds later that actually they can't accept any travel mugs other than DD mugs. Said it's policy. I REGULARLY visit 4-5 DD stores between my home and work, and have NEVER been told this before. And to answer the other questions, it's a 16oz mug, and was clean. They didn't need to stir anything, either. Not going back. read more

horrible customer service. hid forbid youbwake up early and try to buy a dozen doughnuts. Tjey will only sell you 6. because SOMEINE might buy the other 6, of course not you. hahahahahahahha..... these people are a joke. dont bother, they dont even stock their own products to sell, not even sure if they are really a true Dunkin. after formal complaint, no one has called or even cared. PLEASE go elsewhere, do not give them money to think they should keep treating their customers this way read more

I get a VANILLA iced coffee with OAT MILK and every location BUT this one get it right. It's not that hard to put Vanilla in the coffee. They also never have food. Really really bad costumer service. read more

Whoever made the Boston Creme donuts that got sold on the morning of 3/22/16 SUCKS! I know what to expect from these donuts and normally they are good. The amount of filling that was in them was laughable. It had maybe MAYBE a quarter size amount of filling. It's like they barely squeezed when they put the cream in. I got two of these donuts and they were both like that. Seriously disappointing! I paid for a filled donut, not a nearly empty hollow donut. The only reason I gave 2 stars and not one is because my iced coffee was fine. If they messed the coffee up I would've been even more surprised at the lack of ability in these workers. I normally go to the one on Rittenhouse & Ocotillo but traffic was backed up this morning and I had to go down Ironwood. I don't go to Dunkin a lot and it's kind of treat for me when I allow myself to buy it so that makes it that much more of a disappointment. read more

Management, do you train your employees on any type of customers service? Like holy cow... When my customer service is better than the employees, that says something. A simple "Thank you for choosing dunkin' donuts, what can I get started for you?" But instead I get "What can I bet for you, (says order) okay, see you at the window." No, thank yous, no "how are you doing today?, No, " have a great one". By far the worst customer service I've witnessed. Do better guys. Do like the job? Quit. read more

Great place. I came in here today and the atmosphere is pretty laid back. The guy at the register was very nice and displayed great customer service. I haven't been to a Dunkin Donuts in years but after going here I might end up becoming a frequent customer lol. The place is a little small but there's some cool outside seating too. Overall I had a great experience here and wouldn't mind going back again. read more

Worst customer service. I have gone there almost every day this week and as you approach the drive thru speaker, all the say is "start your order when ready". Not even a hello or welcome, or anything. As we leave, they literally just hand us our items and turn around. There is a McDonald's right next to this Dunkin' that serves just as good as coffee. Might have to switch things up until these workers learn how to be respectful. read more

I went to the drive thru at this location and by the time I got to the window to pay I realized I forgot to order a drink. Thankfully Sam was able to help me out and made sure that I still got my order in a timely manner. She had great customer service and made sure I had everything before I left. Highly recommended!! read more

We still go to this location weekly and we still enjoy the food and drinks very much. Unfortunately, we have unknowingly driven away with missing items a couple times now over the last month or so and usually we do not have time to go back and correct - hence using the drive thru. read more

Went to this store today for the first time and the lobby door was locked with a sign that the register was not working and customers needed to use the drive through. I understand that more and more managers grew up in the technology age but they need to be able to adapt. of course I am assuming a younger manager, as I would expect a more experienced manager to find ways to manage the situation, without reducing there level of service to their customers. Ever hear of writing an order down, walk to the register, ring it up. Yes i know this would potentially slow things down, but a sign explaining slowness , in my opinion , would be better than a sign explaining we can't provide a service. I know of at least 2 customers that drove away. How much money is this store loosing because of all things, they only have 1 register. That's ok because there is another food store in the same parking lot, I am sure the appreciate the increase in business. I do have choices and this store is no longer one of them. read more

Dunkin Donuts out of donuts? That's almost as good as the day Panera Bread being out of bread.

Horrible service! The employees can't be less enthused about working there. I know it's San tan valley and I can't expect the average intelligence to be displayed, but it's coffee. I'm from a well educated state that isn't totally screwed like Arizona, so it's an adjustment. read more

I frequent this location often, and have been for years. I've always had great service. whether it's donuts, or breakfast sandwiches, they are always great quality....although I will say, I don't like the new hash browns. and my coffees are always really good too. I go all times of the day, and only drive through. read more

This Dunkin' Doughnuts can sometimes be spotty with making the correct coffee drinks. I'm not sure if they just hire employees that can't retain information or don't care, but it's 60/40 on whether it will be right. However, when it is right it's great. If you go early enough the doughnuts are fresh, but don't purchase after 11am they are stale and hard. Fortunately, I usually go on my way into work, which is early so this isn't a problem but weekends I need to be aware of the time. read more