I have to say, I've never waited more than a minute or two to get my order. I've gotten everything from one or two donuts to 1.5- 2 dozen and I'm out in a flash. Employees are friendly and quick, and I've noticed they recognize and greet their regulars. The only hard time I've EVER had was about a year ago when I placed a phone order for donuts, egg/cheese/bacon wraps, and 2 containers of hot chocolate. Whoever took my order gave me a lecture about which Dunkin on Main Street I was calling, told me I had to prepay (..that's fine), and how if I don't show, they have to dump the hot cocoa. Mmmm'k. (Oh, and IMO that cocoa isn't worth $17 PER container...sheyuttt, I'd rather boil my own water and hand my kiddos packets of cocoa.) So yeah...aside from the lecture I got when ordering $34 worth of hot cocoa, this Dunkin is pretty great. read more

Disgusting breakfast sandwich and disgusting so called hash browns! Soggy hash browns barely can be called croissant read more

Dunkin' - Hash browns egg bacon croissant GROSS! - Donuts Near Me - Lombard, Illinois

Dragon fruit drink was the best, but they took longer than other places. I will be back

I have never visited store 354557 - 85 Yorktown Shopping Center Lombard, IL and I never will again. I had to pay .50 for a cup a second cup because they no loner provide sleeves for the hot beverage and the cup was really hot. I purchased a extra large hot coffee requested hazelnut creamer with cream and sugar, coffee was awful tasted like old coffee. I also got a bacon croissant with cheese, the bacon was cold the cheese was really cold. the croissant appeared to be from day before, it was 6:50 AM in the morning, They did not give me the sales receipt, when I asked for it the rep had balled it up already and it took several minutes to retrieve Lastly once I got to my office I called and asked for the manager he was out, I expressed my concerns to rep, he offered to give discount next time I said no thanks. I will never visit this location again, he hung up on me never apologized, everything is so expense these days, one should get their monies worth, I never really have problems with Dunkin's Don't stop by this shop. Shirley J. read more

Great, quick, and pleasant service here! I felt bad that I didn't have cash to tip them! The good and coffee were perfect. Highly recommend this location! read more

Always stop here when in in town. My order is always right and the service is prompt and friendly! It's very clean and you can tell they take care of the place! read more

This is the best Dunkin location! Staff is friendly, and efficient! Always enjoy stopping here for my coffee :)

Dunkin Donuts in Lombard, IL on Main St. & Roosevelt. Way Over Priced. One dozen of donuts, 2 coffees & one bottle of Coke cost me $35. I'll never go back! Great Way to lose customers! read more

Does not have a drive thru. The service is slow. When I went it was hard to find because the Dunkin Donuts sign wasn't working. Coffee was good. read more

I asked for decaf and they gave me regular coffee, now I can't stop peeing. This is mildy upsetting, but I will give them another try later.

Luckily (or sadly, depending on your perception), I am not someone who requires a caffeine jumpstart to get me through the day. But every once in awhile, I'll pop in for an iced coffee with a little cream and sugar. I also occasionally get one of the wake-up wraps for breakfast before I go workout. When you're ready to graduate from that clown coffee at other chains, step up to a place that sells it by the pound. And if the staff that works here in the morning isn't family, they get along great, joke around, and always make me feel welcome- even if it's rare for people to stick around here. The coffee is good, staff is friendly and orders are accurate. What else do you need? read more

Great place, employees were nice. My donut was a little tough but other than that the place is good

Went at 8:50 pm to get a hot coffee, when I walked to the counter the young lady told me she didn't have anymore because she was closing soon. All the donuts were already thrown away and it wasn't even 9pm yet.. what is the point of staying open until 9 if you don't have anything? I was able to get an iced coffee because the friend who was hanging out mentioned it. Horrible service read more

This DD gets pretty busy in the mornings, but I have to say the manager does his best to remember everyone and their names! He is very friendly and if it is not busy he will talk to you for as long as he can. They always get your order right and are really quick about doing so. There is no drive thru, and not a lot of room in there- but what do you expect for a fast food morning place? read more

National coffee Day Ya'll Sept 29, 2015 come one come all for a free medium Dark roast hot or cold. Enroll today only for a free coffee once a week for the next four weeks read more

Friendly staff and very clean. I happen to be a huge fan of Dunkin coffee, and I frequent this location quite a bit. There is often a line, which isn't because the staff is slow- it's because the coffee is just that good. read more

Blatantly lied to me by saying a combo with a medium coffee was cheaper than the sandwich with a small coffee. Be wary

I was just down the street from my little brother's high school. Totally had to surprise him with a hot chocolate and donut. Kind service and didn't have to wait one second. I also noticed that this is a pretty clean store (DD across the board seems to really be making an effort with store cleanliness). The donut variety was fairly satisfactory seeing as most DDs seem to be sparse by noon. The only problem is of course the parking lot. Is there one DD that has a safe lot where I won't be run over by someone making an illegal turn and careening in like an antelope, where cars are rolling down the steep, cracked and hilly pavement or mowed down by a frantic double dozen Donna? Crazy man. Overall however, good experience. read more

Employees's are rude and the donuts are stale at 0600hrs. I would understand if it was close to closing time. Just go down the street to the one on the corner of main and St Charles RD, Or just go to the Starbucks on Roosevelt for coffee. Don't start your morning off on a bad note. read more

They are always friendly and move the line as quickly as possible. I also go there everyday and they remember what I order and have it ready for me most days so I don't have to wait. They always make my coffee just right.. I will not go to any other dunkin donuts.. read more

I love Dunkin Donuts coffee and I have to feed my craving for munchkins every now and then. This location was torn down and totally rebuilt for the new and improved Dunkin Donuts. The line still goes out the doors in the morning rush, but still pretty fast and friendly service. No room to put a drive through here unfortunately, so all the patrons will just have to deal with my fresh out of bed look. Overall though it is much more inviting than the old one. read more

This location has always had friendly staff. I usually visit around 6pm because I am a night shift worker and it is not usually busy at this time so my review might be completely based on time of day. The only cons that I have is that sometimes I just don't understand how depending on who makes your coffee, it can taste completely different from the last person. I say my order the same way every time, it's a very basic coffee 2 cream 2 sugar order, and it never changes and yet sometimes if tastes like more cream than coffee and other times it is a perfect balance. Now I completely understand people who reference how "their barista" at higher brand coffee changes make their order to their liking. The other con is that is location does not have a drive-thru which is a huge bummer because it is the only location that is convenient for me and the last stop before a 40 minutes highway travel. read more

Ahhhh , the best coffee ! I am not a coffee drinker but when the weather turns colder I really like their coffee . This store is on my way to work and the staff is very friendly and fast ! I always order a bagel , toasted with veggie cream cheese . read more

One of the worst coffee establishment experiences I have ever had. First of all, they were out of Donuts. Isn't "Donuts" in the freaking NAME of the place?!? I placed my order and was charged with a price higher than what was listed. I waited 5 minutes to be asked by another employee if I was waiting on something. I suppose they forgot about me while their non-donut-filled store was packed with 2 other customers. I then received my Iced Latte and it was 80% milk (awful). If you're going to open a place focused on donuts and coffee-oriented beverages, learn how to manage your inventory and also how to make an iced latte. Thanks. Love, me. read more

I like this place, close to college . Never waited to long for an order! I wish the employees would smile more :( . I am almost afraid to ask for an order. Otherwise really good . read more

I went here once and there were two or three ants crawling around on the donuts. The guy in front of me pointed it out to the personnel but the personnel did nothing about it. Definitely not a place I'd trust my food to come from. read more

Only 2 employees, 30 minute wait in line. Terrible service, waste of time waiting for coffee. Going downhill fast!!!!!!

I stopped by this location this morning at 5:45 for a cup of coffee and a wakeup wrap. Only to get to work, pull out my breakfast wrap and find the tortilla Shell scorched and crispy! I open it to also find the cheese burned as well. This is not edible!! I googled the location to retrieve a phone number to call, the number listed is disconnected. I start work at 6 am, so I am unable to return to this location until I'm off this afternoon. I'm very unhappy, how can someone even give this to a customer????? Unhappy and hungry!! Thanks Dunkin Donuts! read more

The staff is kind, and the coffee is always delicious. My only complaint is that the donuts tend to be cold and hard.

great customer service, friendly n quick have never had to wait very long at all.. and they have never messed up my order..