To start- I tipped like $5 (maximum shown) on a $30 order so that shouldn't be it. Young guy lazily passed an unbalanced tray to me dumping it all over me, my car, and my dog. He proceeded to smirk and laugh right at me. I looked at him expecting him to apologize and offer a replacement but not at all he walked away. I went through the drivethru again and purchased the same $8 stupid drink for a friend when he proceeded to laugh more. When I called and asked to speak with the manager, I was giggled at on the phone and the manager blew me off saying they would "take care of me next time" not even asking my name. I understand hating your job or something, but why would you be so mean and blatantly hateful (or perhaps prejudiced?) to someone? AND MY DOG?! That's the worst part. My car is covered in strawberries, new shirt ruined, dog soaked and sticky. Been a customer at this location since I was a kid, it's a damn shame to see this place so pathetic and crappy now. read more

Drink was really good, and whoever made it put an adorable cat drawing on the cup. Needless to say that made my day. 10/10 coffee experience read more

Starbucks - Coffee & Tea Near Me - Aurora, Illinois

There's really not many options in the area when I just want to have a cup of coffee and hang out. If I search for coffee, it's pretty much Starbucks and Dunkin' Donuts. I tried their blonde brew black for the first time, and it was ok. For some reason, some of their coffee hits my taste buds on a sour note but by the end of the cup it was alright. The booth seating is comfortable. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2018 read more

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I've been coming to this location for years now and have never had a bad experience - until my last visit. I placed my mobile order and picked it up in the drive thru. My drink was lukewarm. This was a first. Not sure why this was the case, but I'll chalk this up to just one bad experience. read more

I've been going to this Starbucks for over 5 years. And even worked here for one. When it was under Billy's management the place was gross, staff was mean (always fighting with customers) minus a few, and the machines were so old. You're lucky if your shots weren't stale and god forbid if you have a milk allergy because more than likely you're going to get some sort of dairy in your drink whether you ordered otherwise or not. Now that it is under new staff the customer service is a lot better and the equipment is new. For some reason the shots still taste stale and I don't get why. Honestly Starbucks isn't the best coffee anymore but unfortunately it will have to do since there isn't much variety in the area as far as quick and on the go coffee. At least the workers are friendly. Just don't expect amazing coffee for your buck. :/ read more

Less Than Zero Update: Sucked in again. Thought I'd be fair. Tried another visit. Rude blond girl at the drive through window. No stocker on my drink. Why no sticker? Because it was the wrong drink. Chai tea, not coffee. Called the store, and was told I could go out of my way, leave work, and come in for a freebie. Sounds reasonable......no. I'm not leaving my job and driving 5 miles to fix your employees mistake. Called corporate. Received better service. This is, by far, the worst Starbucks I've ever been to. More than once I've been treated like my business was nothing but an inconvenience. Today's Peppermint Mocha with an EXTRA shot of espresso was nothing more than warm milk. Also not the first time. I'm done. The great thing about Starbucks is there's plenty to choose from. I won't inconvenience you anymore. read more

Starbucks - Coffee & Tea Near Me - Aurora, Illinois

order an Americano this morning . I think the guys just gave me hot water with coffee color in it because I swear I can barely taste coffee. please do better. read more

Great Starbucks location! I often hit up this drive-thru and service is fast, friendly, and efficient. It's conveniently located for me - close to my house, near CVS and Mariano's which I frequent often, and is easy accessible from New York Street and Eola. Some of my favorite drinks include their cold brew coffee, shaken sangria herbal tea, iced green tea, and skinny vanilla lattes. The breakfast sandwiches are always great for a quick bite to eat on-the-go as well. My favorite is the chorizo sandwich and the ham and swiss is good too. For lunch I'd suggest the turkey pesto panini and their protein boxes make a nice snack. There were a couple times when I think they rushed the heating and packing of these sandwiches, because it was all sloppy and not put together (see my photo). This Starbucks location is on the smaller side, but its still nice enough to grab a table inside. I love that they have the wireless charging rings - super convenient! While I am a lover of local coffee shops and prefer to hang out there, I do enjoy Starbucks coffee so this will continue to be my neighborhood spot to grab a quick drive-thru beverage. read more

This Starbucks has been going down hill prior to the pandemic. Now it's a crap shoot if you get your drink hot, cold or made the right way. They're only open until 7 pm now and multiple times they have had signs on their window saying it's closed due to no help. Close it already! Super slow, and not very friendly. Go to the one on Eola. Better service and super friendly. read more

I got the nitro cold brew with sweet cream and OMFG. my tastes buds were blown away. Imagine holding a cat while sky diving into a volcano of goodness and that's what it felt yet. Soothing yet exciting. BRENDA DEF DESERVES A RAISE FOR THAT. 10/10 would go back. Very pretty cashier. 10/10 would marry. Overall decent place to get coffee and would reccomend. read more

If there's a zero star I would give one. 2 staffs were very rude today. I called and one of the mangers hanged up the call because he can't decipher a frustrated and disappointed customer who orders at least 5x a week w/ the same drink. Pls higher up look into your franchise before this escalate. read more

My "I didn't call in sick so I deserve a treat" place to go for coffee! Decent coffee. My only complaint is that I once asked for a venti iced water and they gave me a tall. read more

This starbucks has the nicest workers out of any of the other locations i've been to. They're always super friendly and they make sure to get the order out as quick as they can even when they're busy. Takes no more than 5 minutes everytime. i went with my dog through the drive through and they gave me a little pupcup for him, he's favorite treat. will be coming back at least once a week ! read more

Below average coffee shop. You pay way too much for one drink, and all the workers have an attitude. "What do you want?" is not an appropriate thing to say when serving customers. Ridiculously busy, and needs a bit of rearranging. read more

Wow what more could I say about this star bucks that I haven't already talk about in length to my beautiful wife of 26 years Jardine, she's been a bank teller for the past 20 and is the light of my life our 3 sons Joseph Jared and Jackson are my 3 greatest accomplishments of my life, Joseph just graduated from eastern Illinois with a communications degree and Jared is set to start his first year of college next spring Jackson is a screw up but hey they can't all be winners anyways I went to this Starbucks because I needed a coffee to get my day started off right and let me tell ya I was so refreshed and focused I got more work done than I have in my 25 years of being a dog waste collector. Oh man I was all over it that dog waste was not safe I was getting it man let me tell ya I got all of my 8 hours of work done in 5 hours and I'm not ascared to admit I went back for a second cup around noon and even got some house work done before my wife returned from work and now I'm looking life a trophy husband all because of this starbucks, the baristas, fancy word by the way, we're accommodating and helpful and all very sweet and helped me make this important decision. I couldn't be more happy with my choice in locations and will be sure to come back!! read more

Good morning and Happy Father's Day to all the dads out there. My experience with Michelle B.(was a bad experience. I've Never have had an experience at Starbucks like this ever). Starbucks employees couldn't get our order right. And weren't very knowledgable on any of their promotions. Michelle at Starbucks really made my day with her ignorant comment. We explained our reward and our order several times at this point she made us pull to the window and run our promotion by her again and order she told us "you will have to pull around and wait for our order other customers are in line". What were we ?????? I said no worries just cancel our order and she responded """"see yaaaa have a nice day""". MICHELLE B. YOUR A TERRIBLE EXAMPLE OF WHAT STARBUCKS REPRESENTS! read more

The manager is a riot, the merchandise is awesome--especially on those occasions there's a bazaar table--and the staff is perfect. Drive thru OR seat-in. Love Love Love. My home, two steps away from my real home! read more

I love being able to stop at Starbucks and always get a delicious latte and a hot breakfast sandwich. I am also used to above average to excellent customer service. This morning, the customer service was not up there at it's usual place. I stopped around 8:20 am, it was not busy but when the girl at the window handed me my drink. and luke warm breakfast sandwich and said " Here is this and here is this". Your employees have always stated what they were giving me so you know it is your order. I had to look inside and read the label on the cup to make sure it was correct, which it was. This is not terrible customer service it is just not up to Starbucks standards and I thought you should know. read more

I am a regular at this Starbucks and I love how welcome I am made to feel and how they remember my order when I come to the drive thru. I drive past two other Starbucks to come here which are closer but I would much rather give my business to them. read more

This Starbucks is a nice place to stop for a mocha cappuccino. Fast friendly staff, good snacks, and open early for that quick visit. The drive through is a good idea, though I have not used it. Keep up the good job SB! read more

Ordered a Venti Blonde Roast and it was cold. This is my usual location so was surprising . I called to let them know to maybe check the rest of the pot. The Barista didn't seem concerned. read more

They always remember my order and I appreciate that! (Prob a sign I come here too much but oh well!) read more

Starbucks - Yummy! - Coffee & Tea Near Me - Aurora, Illinois

This is by far the worst Starbucks I've ever been to. The first experience was at the drive through. We asked for "one moment please" and I guess this 5 second interaction irritated the barista so much he responded with a dramatic sigh! The whole experience just rubbed me as we were such an inconveniencing his life. Now two months later, I decided well maybe he was having a bad day. Not an excuse for behavior but why let one rotten apple ruin the bunch right?! I placed a to go order and went inside to pick it up with my 2 year old child. I went straight to the order pick up and waited. We waited literally at least 15 minutes. You would think after that amount of time an employee might acknowledge you, maybe a hello. Again being the optimistic person I am I walked up to the cashier and asked about my order. Turns out it was sitting behind him the whole time. I pick up in store for most of my orders and have never seen the pick up behind the register? Both times I was more than polite and forgiving but each time leaving the store I can't recall when I experienced such disregard for me as a customer. It's a shame since this is the closest location. Literally all the Starbucks within a 10 minute drive is great. read more

Even though the store has pumpkin spice lattes the app indicates they are out of stock. Since I cannot order ahead, I am forced to use a different location. Concerns regarding this seem to fall on deaf ears with the baristas. I guess they do not care about losing customers. Too bad. read more

By now we should all have an idea of what we like or not like at a Starbucks. What are the differentiators between each Starbucks you visit? How great is the service and layout of the place so I can get some work done. I like this location because it tends to not be too crowded inside and has plenty of space. The service has also always been great when I've been here so for that will give them a high five which = 5 stars. read more

I used to love this Starbucks, I mean I guess I still do, but the thing that made this location great--for me--was the service. The drinks are still made pretty well, consistently, and my orders are very simple (coming with no instructions) so they can't really mess them up, but I've noticed over the last six months or so that the people are not as friendly as they used to be. Obviously if you go somewhere enough you begin to recognize people even if they have a fairly high turnover, but a year ago even if I didn't recognize a person I could bet that they would be friendly and be proven right every time, but not so anymore. I stopped coming here for a while, mainly because I was going to a place in the mall where the people were equally friendly but where I also enjoyed the drinks more, so it was a little disappointing to return and see that the staff here was not as friendly as they used to be. The majority of the time I come I use the drive through, but if I'm not in a rush then I prefer to go inside; the staff used to greet people and be friendly, and often mentioned different drinks and specials they were doing. Now when I walk in the staff is talking to each other, they don't greet anyone, and they don't mention anything to anyone--at least they treat everyone the same though, so you gotta give them that. They, however, aren't rude or dismissive, so at least you're not going to walk out angry or annoyed, but it actually made a difference to me before that the staff seemed to care that you were there and treated you as though they appreciated your business, which is not the feeling or the treatment I get anymore. It's not that I won't go anymore, but now it's just become a task as opposed to a pleasure. read more

This is my favorite location! The staff is always so genuine and helpful- not to mention so kind when it comes to my crazy modifications due to dietary restrictions! My online and drive thru orders are always accurate and at the perfect temperature! read more

Ok so I'm not a big Starbucks fan. I hate that they don't refill your coffee and there high prices... All that aside though I must say this is one of the best Starbucks locations I have been to. The staff here make this location!! It is nice to come in for a cup of coffee and the people behind the counter are friendly and happy. I can't say enough good things about the people working at this location. It is also very clean here and the decor is very trendy. Love the recycled wood tables. read more

Really crappy service but this might be related to weekend team as I haven't seen usual faces that I encounter occasionally during week days. Snotty girls throwing things around, staff was simply displaying negative attitude and didn't communicate with customers. read more

My new place to study that's not home, but close enough to. The service is still solid, coffee fresh and the couches are comfy. And thanks for adding my soy instead of giving me the carton to pour! I especially like that this Starbucks doesn't have a wi-fi cut off time (Whole Foods, I'm looking at you with disapproval) which is especially helpful during finals week. read more

They are nice and often care about mobile pick up orders and fix whatever they may have mistaken. I adore most working here, but there are 2 people who gossip and order people around. Makes me super uncomfortable when they are working, I watched one person look at me apologetic more than I care to explain. It's a man and a women, they stood and ordered people to get me to the register and then make my drink while they leaned against the back and laughed and gossiped. Everyone else and every other time I'm there they are awesome, just not those two. read more

Not the fastest drive through in the morning but the service is always super friendly which is appreciated!

This Starbucks is the worst one I have been to. Once I went in the evening and they told me they didn't have anything I wanted so I was given a gift certificate to come back the next day. Seriously? The drive thru is the longest line, but at least the staff is always friendly. read more

The man who was putting in my order had the worst attitude and ruined two of my orders. I understand that maybe he was having a bad day, but that doesn't mean he should take it out on the customers. read more

I used to work for starbucks for a long time and when I'm in the area I will go out of my way to hit this store. A+ in all categories!

always friendly service..fast drinks with a smile

Always friendly service here. The staff always greet you with a smile and a nice hello. They know my 3 boys by name and always ask how they are if I'm in there alone. They notice when I'm not in for a while also and always ask my wife how things are, how the boys are doing, etc. very friendly place. read more

This can be a great place to go and get work done depending on both the time of day and time of year. If it's during the school year, then be prepared for a lot of frappucino-toting teens in the afternoon when school gets out, so don't expect lots of quiet at this time of day. Other times it can be really low key here, depending on what baristas are working; some tend to spend a lot of time loudly chatting and gossiping or sharing TMI with each other in their down-time while others just talk in quiet voices and cause no bother at all. Overall, being a smaller location it doesn't get overly busy. There are also plenty of outlets to charge devices and plug in laptops. read more

I'd go lower if possible. Extremely slow drive-thru service. Out of everything already on a Tuesday morning. Handed me one leaking coffee that he acknowledged "is a little drippy" as he hands scalding, dripping coffee through the window of my vehicle. I tried to refuse it, literally leaning away from the window but the damage was already done. Handed me a second coffee that was incorrectly made and tastes something akin to hot, bitter simple syrup. Now I have coffee dripped all over the inside of my car and on my clothes for work - another coffee that's undrinkable - 0 of the 4 pastry items requested - and ruined morning. I write this to you as I clean coffee from my console, dash and cup holders in the parking lot of my work. I'm too late to go changes clothes now as it is. Thanks for literally nothing. read more

love this and it's like 30 seconds from my house. haven't experienced the long lines that were comon like a year ago. fast service is the best. read more