I love Dunkin! The service here is always quick and convenient. I look forward to going to this location of Dunkin because I know they'll get my order correct and it'll be a quick trip. The store seems newly done, they have an inside. They're just as quick in the inside as the drive thru. The inside is clean and family friendly. The food here is great. The coffee is always perfectly made and delicious! The new Frozen S'mores Coffee is Amazing, I definitely recommend. read more

Dunkin' - Frozen s'mores coffee. - Donuts Near Me - Kirkwood, Missouri

See all

Awful customer service, I will not be back anytime soon. The person who takes the order cut me off and corrected me several times during me trying to order. read more

It was very busy when I arrived and they exceeded my expectations on speed of service and delivery. Great job to their hardworking team.

I promise every effing Dunkin Donuts in STL has been on some major BS lately. The drive thru line was long as hell so I used the app to do a drive thru mobile order. I get up to the speaker and tell them I have a mobile order. I ordered a medium iced latte with oatmilk and a bacon/egg/cheese croissant. Speaker Clerk: We are sorry. We are unable to fill your order Me: *having prior bad experiences with shortage of sandwiches at the other DD locations* Why, is it the sandwich???" SC: Yeah Me: Could I just get some other sandwich or hot food because the app already took my funds and assumed you all had the food. SC: We don't have no hot food. We can refund you? Me: *deep breaths* OK let me just get my coffee then. SC: *manager takes the mic from timid person* Ma'am our sandwich station is down and we are extremely behind in hot food orders because everything is frozen. Me: OK well I'd still like to have my coffee and just be refunded for the sandwich Manager: Well you'd need to take that up with however way you ordered the food. Me: It was from the DUNKIN DONUTS app. How is it supposed to know you all don't have hot food or my order basically? Why couldn't I just be refunded? Manager: Pull up to the window so we can talk Me: OK *pulls up to window eventually* Window Clerk: 5 minis and a hot coffee? Me: No. Apparently an order you all can't fulfill WC: Huh? Me: I have a mobile order that... Manager: You're the one with the hot sandwich? See, I just wanted to make sure your sandwich was cooked all the way through. *hands WC a box with my sandwich* WC: *hands me the box and then a tall cup of hot coffee* Here you go, suga' Me: Thanks *as I take the items with my foot already on accelerator* So, I didn't even order a hot coffee but that's okay, I'll go home and add some HWC to it and ice. I open the box and it's a sourdough bacon egg and cheese sandwich. I've had so many "annoying experiences" at this location and the one on Hanley that at this point I'm not returning to them as a customer. This is getting too crazy now. The pandemic is not an excuse. Piss poor management is! Definitely taking this up the chain like it'd matter from reading all of the other reviews. I've NEVER had such crap service at DD in other cities. Just my own. SMH read more

Dunkin' - My bacon/egg/cheese croissant with oat milk iced latte - Donuts Near Me - Kirkwood, Missouri

Every time I try and go to Dunkin at this location, it always disappoints. Their cold brew is watered down. It appears they are using 1 cup of beans for every 10 cups of water to make water with the essence of coffee. Iced coffee MAY be the only safe choice. Maybe. I won't revisit to try. read more

Dunkin' - Really doesn't need an explanation. If you're wondering why the cold brew is lacking flavor, this is why. - Donuts Near Me - Kirkwood, Missouri

Ordered 2 bagels, 2 coffees and 1 Long John Donut on APP. Get to location, no bagels. Ask for refund. Was told to contact support on APP. I called. Was told I'd receive a return call in 2 minutes. It's 4 days later, no return call; no refund. Made dispute with Apple Pay. Dunkin' is requesting proof of this issue. I'm 2 hours away from location. I got home and discovered they even gave me the wrong donut. It was a dried out glazed donut. BUYER BEWARE read more

This is the second time within the past year I have gone to this Dunkin' location and have received a hair in my drink. The first time I was halfway done with my drink when I realized there was a hair. Today, I checked my coffee on my way to work to see if it was all good. Nope!!!! Another hair in my drink. Avoid this location. read more

Dunkin' - a cup of iced coffee on a table - Donuts Near Me - Kirkwood, Missouri

See all

I got the cold brew with sweet cream. It was decent. Not too sweet, which is a plus. That said, I'd prefer a more flavorful coffee. And it was a little pricey, at almost $5. So, I have to knock off stars for taste and value. read more

This has to be the worst Excuse for a Donut shop !! When I'm @ 6:30 Weds morning Lady with Cowgirl Tattoo on right arm was super nice ordered 3 donuts a white long John, blueberry and Chocolate cake . So get my order and drive away and dive right into the bag and these DONUTS had to be from yesterday they was stale and hard Really upsetting to a huge Donut lover !!!! This is why I will support Mom and Pop shops for now on !!!!!!!' read more

I love this Dunkin' so much! I come here every Tues and Thurs morning around 7:15 and order the exact same thing- large cold brew, no ice, vanilla and cinnamon shot. I also usually get the Power Breakfast Sandwich, which is turkey sausage, a veggie egg omelet, and cheese all on a multigrain sandwich bread. It's filling and tasty! Did you know about their flavor shots? They're an essence that they put in your coffee that has zero sugar (or artificial sweetener) and tons of flavor. It's like if you were to order the hazelnut coffee at Bread Co, same concept. There are several flavors and my go-to in the winter is the vanilla and cinnamon since it reminds me of a holiday drink! Great option for people who like additional flavor but don't want the sugar rush from the syrups. Onto the staff. I've only ever had super positive interactions here. I typically interact with ladies when ordering and men when I get my food (this seems to be typical staffing trend at quick service places), but everyone is so friendly, warm, and kind. It's my favorite way to start my day when I go into the office since I WFH other days. I proudly call Tues and Thurs my 'Dunkin Days', they always start my day off sunny!! read more

I ordered a Blueberry cake donut and Raspberry filled donut and the total was 4.61!! When did they get so expensive? I just drove away.

Has to be the slowest Dunkin that exists. Also if you order ahead so that you don't have to wait for drive thru it doesn't matter because they won't unlock the door. I've been coming here for a while and can't keep doing it. Bye dunkin. read more

Traffic has been miserable lately and I was passing through Kirkwood on my way from Chesterfield to IL due to my GPS on this day. I decided to bring donuts to work for my crew. I went through the drive thru and got a dozen assorted donuts and 2 bacon egg and cheese wake up wraps for myself. These wraps are always hot and fresh and the tortilla gets a bit crispy which I like. Also it's a better alternative to a biscuit or bagel breakfast sandwich because I attempt to avoid breads as much as possible. Drive thru service was friendly and speedy. I will be back! read more

Dunkin' - Dozen - Donuts Near Me - Kirkwood, Missouri

See all

At the Beginning of this month 1/3/23, I walked up to the door of Dunkin Donuts in Chesterfield, MO, door was locked but people were working. So, I decided to use the drive thru, possibly they were short staffed. I pulled up to the microphone & the gentleman inside said 'welcome to Dunkin, can I help you?' I said '4-glazed donuts please.' 'Ma'am we are out of donuts.' 'Huh, it's the name of the shop Dunkin-Donuts.' 'Sorry, can I help you with anything else, coffee?' 'No I stated, dejectedly. People we have to do better. read more

What a great place. Beautifully made donuts and really excellent service. They were extremely busy this morning but the service inside was spot on. Justine who was at the register was polite, professional and very patient!! She greeted every customer with a smile. The entire crew was working really well together and were highly effective at communicating with one another and helping each other out. A very pleasant experience!!! On another note, Dunkin Donuts was in St. Louis when I was kid then left....do not new to most people in STL. read more

Dunkin' - The Royal Love donut.... - Donuts Near Me - Kirkwood, Missouri

Not sure what is going on at this location? I used to really enjoy the coffee and munchkin donuts. The last three times I have been here, the coffee was watery with a bad aftertaste. I ask for cream, but due to the coffee being so watery it tastes like all creamer and little coffee. The coffee tasted so awful, I poured it out each time. The munchkins have gone down hill! They are barely dotted with glaze and are dry and tasteless. They used to be delicious, dense and moist. I usually love Dunkin Donuts coffee and munchkins. The one positive is the service is generally good and the drive thru workers seem very friendly and cheery. I hate to say it, but I won't be back. read more

Dunkin' - Munchkins! - Donuts Near Me - Kirkwood, Missouri

I love DD. Hands down my favorite coffee shop. I had a bit of an issue with one cashier..but returned the next day and they provided the service as expected. Keep up the great work! read more

I've gone to this Dunkin Donuts a few times and the service has never been anything better than "okay", but today it was the worst. Aside from the bare minimum customer service that I received through the drive through and at the window -- the food was inedible. I ordered a cream cheese bagel, a bacon egg and cheese croissant, and a small coffee. * The bagel: Cream cheese only on one side and all in the middle in one big clump. Completely unable to even use a knife to spread the cream cheese since it all fell through. * Bacon, Egg, and Cheese Croissant: The egg was completely cold and the cheese was not melted. The maple bacon was correct and was heated up, but that was it. Small Coffee (5 creams and 5 sugars): the coffee was COLD and completely black, as in no cream. I would've gone back but I had just waited 20 minutes in line and couldn't go back again. Go to any other Dunkin. read more

I recently went to your store in Kirkwood, Missouri and ordered 2 iced coffees and 10 count of munchkins from the drive through. We received our munchkins only to find them not to have any glaze, they were stale and quite literally had no taste to them. We are very disappointed as this was supposed to be our breakfast and we were unable to eat them. Will not be returning. read more

I have never had a good Dunkin' coffee, I keep trying them and switching my order up but they all seem to be watered down and not made the way the description states :( I will be sticking to Starbucks :) read more

5:38 am no one is here to take my order. I've had bad experiences here in the past. This place is bad news. Everything is blamed on covid. Maybe it's just bad management. There were two cars in the parking lot with people in them. Probably the employees that were suppose to be working. I'm guessing they clocked in and then sat in there cars. read more

Dunkin' - Sign on drive thru that says open 5am-12pm - Donuts Near Me - Kirkwood, Missouri

The breakfast taco is NOT worth it. It is one bite of egg barely and about three pieces of corn. They also have been fill their refreshers with the majority of ice and you drink it in a few sips and you enjoy the ice barely flavored. read more

Terrible experience. The worker had an attitud, didn't help me with my coupon at all, and didn't even give me a receipt so that i can put in an actual complaint. Will not be returning. read more

Ordered Ham GC Melt thru Uber Eat. Delivered in a container labeled with Ham GC Melt but just plain cheese melt on opening the box. Called the store and I was told they don't ham anymore! I asked why it was still on the menu, made me pay for something with ham and sent it in a box labeled with Ham when there is no ham! Staff just told me that it is very recently discontinued! Just that, no apology, no price adjustment! This store Ripped me off at broad daylight!!! read more

I enjoy Dunkin Donuts coffee and love my Keurig for morning coffee. I have been bitching for a while now, that they did not offer their coffee in a K-Cup. Yesterday I was watching the Today show getting informed on the daily news and to my surprise Dunkin Donuts had a commercial for their K-Cups. No wonder I couldn't find them in the stores or the Keurig website, they are only exclusive at a Dunkin Donuts store. Tuesday was my day or running errands and I planned my route to take me by a DD. As I shopped their display of K-Cups, I realized the other customers at that time were also buying boxes of DD K-Cups. They had their regular blend in both full strength and decaf as well as a couple flavored and hot coco for sale. I bought two boxes, but hesitated in my purchase. They were expensive, the quantity vs price did not compute like the ones on the internet or at other stores. They were more then a high end grocery store. Drink your coffee DD and wake up. There is no middle man here, it's your store and your product. I am sure you can price your K-Cups at a more reasonable price. Since I was there, I thought why not grab some breakfast so I ordered the Sausage Pancake Bites. The banners made them look so cute and tasty. Besides, I thought how can you go wrong with a combination of pancake and sausage. You can, it tasted like a old corn dog, so I do not recommend them. Service was average. The girl working the check out was perky, but the girl who tossed my order on the counter said, "3 pancake bites" in a rather surly tone. read more

Welcome back to St Louis Dunkin Donuts. Still working out the kinks, this brand new, from-the-ground-up store is charged with introducing the classic donut and breakfast sandwich establishment back to town. The location is great, the facility clean and new, and the promise of good, cake-y donuts when the crack-laced Krispy Kreme donuts just aren't your thing is welcoming. Oh and the coffee is also well respected by many. So will St Louis run on Dunkin? Time will tell. 10 more stores are set to open in the future. read more

Dunkin' - Annie Zaleski Riverfront Times - Donuts Near Me - Kirkwood, Missouri

Just awful... don't do it! Overpriced, terrible coffee. Total disappointment. They mess up my drink every time I try to come back. For overpriced coffee, you think they'd at least fill the cup all the way, why is my cup half full? Won't be back again. read more

the Kirkwood dunkin donuts made my matcha with SPOILED DISGUSTING SOUR MILK. horrible. waste of SEVEN ENTIRE DOLLARS for a health risk. disgusting. Dunkin is shit read more

We ordered 5 shakes and there was no one there and it took 20 minutes. They workers were just messing around inside we saw them dancing. Then, when our food came the lady was rude to us and had an attitude. Will not be coming here again. read more

yeah "Meh. I've experienced better." I think was anticipating too much. We've been here twice and both times I wasn't impressed. The coffee wasn't as great as I've heard it was. The donuts were ok. The first time I ordered a regular coffee with cream and sugar. It wasn't as good as the coffee I have at home. I was disappointed. They were out of the Vanilla creme. It was a bit of a let down for me and the kids. The customer services wasn't anything special. The second time, which was today I ordered a Carmel latte. LOL where was the Carmel!? I didn't taste but I am a person who loves her coffee sweet. We ordered glazed donuts. They put the donuts in the bag with nothing wrapped around them, just glazed donuts dropped in a brown paper bag. We got no napkins either. Nice. Although I'm not impressed, I want to give it another chance with their foods. So far, I'm not running to Dunkin Donuts. read more

First we said these are bad donuts. Then we realized that didn't quite capture the quality. They were the worst donut-shop donuts we have eaten. Picking them up at 9 am one would expect yummy and fresh not dry and tasteless. read more

they really need to close this location down and try again - the speaker in the drive thru is set to -7 decibels and you can't go inside to order even if you wanted to. the coffee station was a mess when we got to the window - not that it mattered cause they didn't have the coffee we wanted anyways. and he took a solid 10 minutes to put 6 assorted random donuts together while we sat and waited. the car that was in front of us drove away at some point and so did the car behind us. an absolute mess hahaha. read more

Dining room wasn't open. Waited in drive thru for 30 minutes. When I got too the speaker they said they were only doing drink but the person in front of us ordered food. Very disappointed. Do better dunkin read more

My food was always some how cold rather it be the EGG,BACON Not being cooked on thoroughly or keeping food with expired hold time ! Or my frozen mocha coffee was WATERY EACH TIME and no matter how much I complained it was the same consistency so I stopped coming ! read more

every single time I come to this location of Dunkin' Donuts there are always issues. I've never had a good experience but was trying to give the benefit of the doubt. Today it was my last time ever coming here. All I wanted was two donuts and they absolutely had no donuts and no hot food for some reason. I tried ordering a coffee but she said she couldn't even make coffee for me after I waited in a line for over 20 minutes. Ridiculous. read more

ATTITUDE ATTITUDE ATTITUDE!!! Went to this Dunkin' after being snowed in for three days, and was so hungry for a doughnut but was greeted with an eye roll while standing off to the side and out of the way trying to choose what I would like. After the man in front of me was taking his time choosing as well, she turned to her co-worker, clapped her hands and without even trying to conceal her mood, blurted a rude outrageous comment. Their behavior didn't happen to fall on blind eyes or deaf ears. With that, my family and I got stuck in the snow in their lot, to which they clearly took humor in, as they stood at the window and laughed. Called the store after some thought, no answer. I called corporate, also no answer. Ended up with way better doughnuts and VERY wonderful service from Vincent Van Donut anyway. read more

Rude, unprofessional staff. Waited 1.5 hours like a fool to get my order...and it was wrong. Staff did not prepare anything in advance but waited for you to get to the window to ask what you ordered. Worst experience ever. read more

I've ran into the same man multiple times who's working the drive thru during covid-19 lockdown. Horribly rude older man who always sounds pissed is very short with you and never says, "thank you" or "have a good day". Always had good experiences here until constantly having to deal with this cranky older man. read more

This place was very fast with my drive-thru order. They accommodated me to give me the veggie patty instead of the regular egg Patty as I asked. The place seemed clean and upbeat I liked it read more

First time at a Dunkin' Donuts and the service was absolutely terrible, I'll stick to Starbucks. The worker even threatened to eat my food because I wasn't listening, truly terrible. Never again read more