This was my go to Krispy Kreme growing up. However lately with the Harry Potter promo the service was not as good at the drive through as they were out of a lot of stuff and almost did not know how to run the gift card o had. read more

I made a mobile order for two dozen donuts and scheduled pickup for an hour later. I had to drive an hour to get to the store, and went that far because the app said they had the deal and doughnuts we wanted. But then I get there and the whole placed looks closed. Locked doors, dark lights, machines shut down. I called the store and they said to go through the drive though, and upon arriving to the window they told me they had absolutely none of what I ordered. They offered me a dozen of a flavor I didn't order and some minis but that wasn't even close to equivalent of a replacement for the cost of my original order. Our phone number was on the order ticket so it was very frustrating that we didn't get a call. Never ordering from this location again. read more

Well, I used to love Krispy Kreme. Airy and deliciously sweet. Now, I'm not sure. The doughnuts are too sweet and they don't taste that great. The hot light is on but you still get cold doughnuts. When you ask about it, they act as if they didn't hear you. Whatever. The doors are locked and the drive thru lines are super long. I'm sure it's due to staffing. The last time I came, the staff was really nice but again, locked doors and long wait times. I only come when they have coupons because tune regular price isn't worth it. Rarely have specialty doughnuts that they offer and when they do, it's horrible. I only came here because my boys like it but nope, we'll continue to go to a local shop. Good luck! read more

Customer service terrible. I took my son and his teammates to this location to get some donuts after a great basketball game. Staff made us wait forever to take our order. Once ordered the cashier walked to the back, without getting our donuts. A second employee walked up to the counter and made us prove we already paid by showing the receipt. Very unfriendly and made us feel uncomfortable. Once we finally got our donuts they were not hot, as the light was on, which is what made us stop. We took our two dozen donuts and left. Will never visit this store again. read more

Placed an online order, drove 35 minutes to get to this location, waited 30 minutes in the drive-through line both at the speaker and at the drive-through window, tried calling the store, tried knocking on the drive-through window and was never greeted by an employee. I was unable to pick up my online order and I had to call customer care to have them refund my order. read more

We were literally the only ones in the restaurant, but the workers were friendly. I got a Boston Cream donut and two mini glazed donuts. I'm regretting not getting a warm glazed. Next time. read more

Glazed donut missing the glaze. This was the driest donut I've ever seen. I pulled off the highway to go to Krispy Kreme went through the drive-through got glazed donut got back on the highway only to pull the donut out and find out that the person who does the glaze must've had the day off. This is absurd. read more

Krispy Kreme - Dry Donut - Donuts Near Me - Fenton, Missouri

Looked on the Krispy Kreme app and on the Google website search - both say the store opens at 6 AM. I was there at 6:10 there is no one anywhere near there no one around. read more

I ordered (online for pickup) a mixed dozen and an original glazed dozen. Order was placed about 10:45 am and I picked up about 11. Service at the window was not friendly. There is no possible way the donuts I received were made fresh today. The glazed were all dry both inside and out, and the donuts with filling had just a marginal amount in them. I called the store and when I asked twice for the manager's name, she absolutely would not provide it. She was probably embarrassed by the quality she was putting out. The refund was prompt. However, for a treat for my family before the Thanksgiving holiday, I would've rather had the delicious donuts I ordered. Instead, I have 23.5 stale inedible donuts in my trash. Hire quality, service-minded capable employees or shutter up. You're ruining Krispy Kreme's reputation. read more

I would give a zero rating if I could. I visited Krispy Kreme, 1871 Bowles Ave, Fenton, MO 63026, on 10/27/25 at 6:15 AM CT with the intention of picking up fresh donuts for my 30+ coworkers. Unfortunately, the store was not open as scheduled, and there was no opening manager present. Around 6:20 AM CT, another manager arrived and explained the scheduled opening manager had not showed up, and that it would be about an hour before the store would be able to open. I left without donuts. Undeterred, I returned the next day at 6:10 AM CT. This time, I saw three employees inside the customer area chatting. The same manager from yesterday informed me the store hours had just been changed to 7AM CT for the Fenton, MO location. I was asked to return at the new 7:00 AM CT location time. While I understand staffing challenges and schedule changes, it was disappointing to be unable to purchase Krispy Kreme donuts for my co-workers for the second day in a row! I hope for the owners sake, this store can improve its opening procedures and customer communications via the APP and website to prevent similar issues in the future. I will NEVER waste my time attempting to purchase donuts at Krispy Kreme, Fenton, MO, and I strongly suggest you do the same. In the future, I plan to stop off at Schnucks in Eureka to get their top quality service and donuts! read more

The Fenton location is run terribly. they are very slow so the line wraps around the building. If you decide to park and go in the door will be locked because they dont allow walk in customers. You wait in the long line and find out that they are sold out of more than half of their menu. Finally, 36 donuts are $54. I have to ask myself why do I even bother with this place. I'm done for awhile read more

Not sure why the low rating! I've never had a bad experience here. They are always nice, drive thru moves swiftly and they have Deeelicous donuts! Ooh and the Coffee is always FRESH and Dark Roasted! read more

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Service was slow donuts were cold and they never have anything but the basics. No cinnamon rolls??? They do not greet or say thank you. I went on a Tuesday morning at around 7:10am only two cars ahead of me so they were not bust at all. With is poor service and cold donuts I now know why. Won't be going back. read more

I truly cannot think of a worst run establishment on the planet. I have ordered pick up orders multiple times, THROUGH THEIR WEBSITE, to get there and then tell me they don't have it. Even going through the drive through and ordering 2 glazed original (because they're out of everything else) they can't even get that right. And there inside is closed, and the drive through is a mile long so I can't go around and tell them they messed up. Truly a horrible place. It should close down immediately. read more

WORST FREAKING KRISPY KREME. Every single time I go to this location, they are closed. They always close before their closing hours without any posted notice. That's all I have to say about that. Do better Krispy Kreme read more

No original glazed donuts when we went in at 9:15ish on a Sunday morning. What they did have seemed less than fresh. Men's bathroom stank.

WHY DO THEY NEVER HAVE THE FUN DONUTS? And when they do they are truly just not all that great... nor do they even look appealing.. please please do better, I miss my yummy donut fix! The service was good and the guy was sweet that's why I have them three stars.. I lived in VA for years and used to eat Krispy more than I should admit. It was always available, even the fun ones and they always tasted amazing. read more

5/13/25-Noon- Only drive thru open. Only five types of donuts available. No pac man donuts. Drove 45 minutes to be disappointed one last time. Every visit ends in disappointment. Am I done? Yes. read more

Won't open lobby out of complete laziness. Snotty service when you ask what they have that isn't on outside menu. Management needs to take more pride. read more

I ordered 2 and a half dozen donuts online from this location to bring them to a school event the night before the event. I pulled up to the drive thru the next morning and i told them my name and order, when i got to the window they told me they were all out of glazed donuts, which is all i ordered. The man at the window said "sorry we're running behind this morning" um I ordered them 12 hours in advance? so i had to show up empty handed to my event and it took a week for my money to be given back to me. never going back to this location again, they are always out of donuts and inside is always closed. read more

Ordered a dozen online for pick up. Drove to the store and I get there and told that they are out of all valentines days donuts, jelly filled, and original glazed. And told they can't make my order. Asked for them to refund me and cancel the order because I don't want any of the 4 donuts they have left. Employee acted as if I was wasting THEIR time when in fact the exact opposite because that was all a waste of my own when they could have called for orders that cannot be fulfilled. Instead of people arriving at the store and getting told other wise. read more

Should have read reviews. Got there at 6:15. Had to get order for school. Told me running behind. Four cars behind me nothing happening. Last time read more

God this place sucks. I've been in twice in the past two weeks and left both times before being served. Waited in line for twenty minutes and never moved an inch, people with online orders had orders that hadn't even been made yet. It's absurd how often they don't have a solid variety of donuts either, last time I came in they were out of glazed donuts. The employees are nice enough, but half the time they're standing around doing random tasks instead of helping customers. Lobby is usually locked too which is annoying because what's the point of having a lobby with seating if it's not open? Honestly probably won't be back. read more

It was very horrible we made a online order keep in mind that it was only 6 doughnuts and my family had to wait an hour and a police officer came in to the shop and immediately got his doughnuts so we will never step foot in this place again, I would not recommend to go here read more

Terrible. Saturday. Store says open at 6am. At 7am, no one in the store. Trying to pickup an order online order for an event. Wish I would have seen all the other online reviews. Not coming back. read more

My sons brought home a mixed dozen a few weeks ago. Every single one was stale. I called the shop, spoke to the manager and she was less than helpful. Told me to come back in and she'd refund the money but I'd just explained we lived 20 minutes away and another 40 minutes of driving was stupid. She never mailed the coupon for a replacement dozen like she promised. I'm never going back. read more

I rarely come here but when I do I'm quickly reminded of why I don't more often. Service is so incredibly slow and indoors option is often closed. Last time I got my donuts and they seemed to be a day old. With price increases not worth the excessive drive thru wait. read more

This place is the worst I've been to. I placed an order onlone, paid for it, got to the store 10 minutes later and I was told they were closed. No option to refund the money I had just spent. If you're going to close the store, disable ordering through the app. It's not rocket science. ​​ read more

SAD. ANGRY. UPSET. Online, Krispy Kreme is stated to be open until 10pm with a 24hour drive thru. LIES. Krispy Kreme was closed when I came by at 9 pm tonight, and this isn't the first time this has happened. I'm not sure why this issue exists, but I am very upset by this abysmal costumer service. Guess I'll go to Dunkin'. My elderly, Veteran father didn't get his donut, apologize to the troops NOW Krispy Kreme! read more

Went to KK on Mother's Day to get the Key Lime pie donuts. Fourty-five minutes from driveway entrance to payment window. Guess what - they were out of key lime. I will say the server apologized for the inconvenience and it was sincere. Still ordered a dozen for the fantastic mother of my children. They are still good. Three stars though for management not taking a proactive approach to inform customers. Will try again sometime. read more

Krispy Kreme - Drive thru - Donuts Near Me - Fenton, Missouri

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We placed a large online order 11 days in advance for an office event for 100 people and they cancelled the order 7 minutes before it was suppose to be picked up. NO apology, no explanation. Needless to say we had to go elsewhere to find a treat for our office. Will definitely NEVER trust them again. I contacted corporate office and received no response. read more

They gave me 11 and a HALF donuts.... Need I say more..... Ugh and they were stale as ever Soooo disappointing read more

This location has a problem. Every time I come here they are out of donuts and they are never fresh when they aren't.

Avoid this place. Issues last several visits - poor service, out of donuts, and "temporarily closed" during operating hours. Save your time and go somewhere else. read more

This place used to be so good. Unfortunately it's really changed. Did a delivery order for 7 am. It arrived at 9 am. No discount etc and we weren't at home. Today went thru drive thru because lobby looks like it's permanently closed. Cars backed up all around the building. Asked for a hot glazed donut & was told they only do that 7-9 am. You could see the hot ones on the line. Ordered 6 donuts. All of them were smaller than normal. Glaze missing on two of them. Icing only on about 1/3 of the donut. Lady in drive thru not friendly & wearing a super dirty krispy kreme jacket. Keep trying to give them another chance but it doesn't seem to be getting any better. read more

Stopped here for a quick afternoon pick me up. The young man at the drive thru window was super friendly. We only got our free COVID vaccine doughnuts but he was friendly and nice as if we had spent $25...like the car in front of us! He even added "see you tomorrow" after handing us our doughnuts. We were traveling so we didn't see him the next day but we will certainly stop here again. The pumpkin and apple cider options on the menu board looked delicious and I want to try them before that promotion ends! read more

Closed 4 hours early, they were inside on their phones and wouldn't open drive thru or the lobby.

Just stopped in. Five hours left until close and they have 5 types of doughnuts for sale, and no glazed. Glad I didn't drive out of my way to get doughnuts today. read more

I drive through this Krispy Kreme location this morning for my 2 and 5 year old granddaughters. They wanted the Spring Doughnut mix. Honestly, they were horrible. This was at appx 8:50 a.m. The doughnuts were very stale, they were also a mess!!! My 5 year old granddaughter yelled, "what happened to the chickies" While it sounded funny, when you see the pictures you will know why! I did not have time to go in or drive back through. It was a total waste of $17!!!! I will be contacting the manager!!! read more

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I don't know ho many times I have to come here during hot light hours for them to BS me and say they don't have hot donuts. I just came though and she said "we don't have hot donuts" and the worker in the background says "yes we do!" I said "you do?" She said "no. We don't." We could see them inside making hot donuts??!???? Why not just do your job? This is part of your job working at Krispy Kreme that you applied for, interviewed for and accepted. The hot light is never on even if they are making hot donuts because they told me "then the people will come" and today they literally lied about it. read more