Preordered breakfast, arrived 10 min after plenty of time, not ready, did not even have it pulled…read moreup. The. I wait and wait. Get it and find out they failed to out hash browns in bag. Go back and they say oh we don't make those after 11 am and so i say I paid for them. So you just aren't giving me anything. Response. Ummm. ..clueless customer service continues to be an issue

It was my 55th birthday. I wasn't feeling very festive because it was one of those birthdays that…read morefell on a Tuesday. Who goes out on a Tuesday? Anyways, after a rough morning (burnt my toast, tore my pants, dog threw up on rug) I needed a break from reality. After driving aimlessly for about 35 minutes, lo and behold, I stumbled upon this Timmy Ho's. There are many TH's'z's'z out there and they may seem the same...but I'm here to tell you, all Ho's are NOT created equal. I walked in...pondered my options..and when prompted (courteously, professionally) I cleared my throat and wistfully said "hot chocolate s'il vous plait". To which the barista responded "whaaa?". Turns out that only works in Canada. But I digress. After paying a reasonable price and a prompt directive to pick up my purchase "over there"...I patiently awaited my hot cocoa Le HoHo. When my drink was called out, I looked left..looked right....no takers....so it was surely mine! ''Twas indeed the birthday boy's delight. The drink was radiant...it was quixotic and beguiling. Cocoa delight with sugary might. You wish your girlfriend was hot like this! Well. In summary, my birthday gift to myself was a cathartic ode to midlife crisis. Tim Horton - you are my "yeah yeah". Viva La Canada and here's to dead hockey players! Bon chance mon Ami !

One of my favorite places, everything made from scratch, great dinner and brunch service with an…read moreopen kitchen, also serving house made pastries and coffee Highly recommend Photo by @phil_eatsfood

The Grange has been one of my favorite spots in Hamburg for years now. Today we went for brunch and…read morewe were not disappointed! All three of us got the avocado toast with a soft egg, which was delicious. I had the drip coffee and my sister had a Bloody Mary which we both enjoyed. Knowing that everything you are eating is fresh and local is a huge plus. It was busy in there but we got our food quickly and had a table right away.

When visiting Buffalo New York, I'd like to go to Tim Hortons Donuts. This is a Canadian based…read morefranchise. Excellent coffee and very tasty maple cream donuts. But my favorite still is the Boston cream - filled with a very creamy vanilla. Their classic honey Cruller is very tasty. Great coffee friendly and fast service.

When I walked in there was a huge line. They chose to train someone at the counter despite that…read more After I finally get to the line, I ordered a large ice cap. First the lady who was training the new employee repeated it back to me, and then proceeded to make me a medium. And then when I reminded them something she literally said to me, she makes another one. This time it was a large but there was no ice in it whatsoever and the taste was horribly off. Thanks for wasting 20 minutes of my time and 5 bucks on my way to work. Don't train your staff when you're busy and don't have the person training the staff someone who doesn't know what they are doing

Convenient location. Plastic gloves available to pump gas. A decent mini mart for last minute…read moreneeds. Gas prices are a bit high here but not bad when you are in a pinch.

For two weeks in a row, my order was incorrect. Last week I was charged twice( I did receive a…read morerefund). Today I ordered a Caramel cold brew but received an iced coffee despite repeating my order to the associate- I was charged for the cold brew. I will not return to this location.

I don't think I could ever complain about any Tim Hortons, they're just too consistently good. This…read moreone had fast service, good food and the ambiance was the usual. I think Tim Hortons is about having the same experience over and over again, so this one didn't disappoint.

this place used to be great until a couple months ago every time i ask for an iced capp instead i…read moreget a heavy cream smoothie. and no i dont want an iced capp lite. fill the cream to the bottom line of the cup and then fill it with the coffee mix. never had to have it remade but every time i go there in the last 2 months the iced capps are nothing but white cream with zero coffee in it. it's not hard to do. i've worked customer service and fast food before but never so careless about peoples orders. do better, especially yalls attitude the only nice person there is Tina.

I placed a mobile order this morning for indoor pickup that included a medium caramel iced cap, 1…read moreboston cream donut, and 2 vanilla cream donuts. When I arrived, the bag with my donuts was sitting on the counter, however, the medium iced cap was not there yet. I patiently waited for over 5 minutes without being helped despite not a single other customer being inside the restaurant. Eventually someone walked by and I was able to state that I was waiting for the rest of my order (the iced cap). Rudely, the lady stated the only thing on my order was the 3 donuts already sitting there because no other tickets printed out. I responded by saying "My order was over $9 so I know I ordered the iced cap". She still refused to believe me and made no effort to try to pull up the order to verify. I went to my car to get my phone and walked back in to show her my order from the tim hortons app, with the first thing showing the iced cap, and the second showing 1 of the donuts. She proceeded to rudely tell me "that looks like a completely different order since there is only 1 donut". I then clicked "show more" on my order to show her the remaining 2 donuts, with the order number showing and the total being over $9. Despite the verification I provided, I still had to argue that this was the same order number, and that the order was placed today. I was made to feel like I was lying and trying to get away with a free drink all because their machine didn't print out a sticker for the iced cap. The manager witnessed what was happening and did nothing to intervene. I am extremely disappointed with how I was treated, no one should ever have to fight to get what they paid for. Customer service has clearly gone out the window.

Iwent to the Tim Hortons on camp road which I do almost every day after work. The kid was standing…read morewith my drink in his hand while taking an order. I could see the spit coming out of his mouth into my drink that he was holding in his hand while taking that order. I then asked you do realize you're spitting in my drink while you're talking. He apologized and handed me the drink. I handed the drink back and asked for a new one not even 2 seconds later I got a drink what are the chances that that drink was not the same slim to none. That was their last chance I will not be going back

Tim Horton's on McKinley in Hamburg is poorly managed. for the third time in two weeks they have…read morebeen out of something at Drive thru. if the bagels are premade, why doesn't an employee notice that one is low and put a pan in to oven. why are are out before 2o'clock of certain varieties when you are open to 8pm? if you have them bake them , if they are popular order more. I'm done at this location. Tired of excuses. You can do better, be observant and do a couple things at one time