Almost every review cited the hostility between the employees and rudeness in their interaction with customers. Well, it's all true, and it was non-stop. My wife and other relatives heard all of it. They yelled back and forth, slamming cups, boxes, doors, etc. After ordering, other customers would take several steps back to avoid any possibility of getting involved. Outstanding idea. All we wanted was our iced coffee and donut holes, not a grudge match. Look, I'm not sure if they constantly wake up in a bad mood or what, but I don't care. Suck it up, fake a smile, and wait for your battle royal once the lobby and drive-thru are empty. Of course, the endless arguing slowed the processing of orders; who knew? I tried to film the throwdown, but they quieted down once they saw my phone out. Dunkin Corporate Headquarters should send a secret shopper associate to visit this location to observe the hostilities and rudeness. read more

Dunkin' - Pay & go. - Donuts Near Me - Florence, Kentucky

We went there last week for the Halloween bucket of donut holes. Got home and were disappointed to find that the donut holes were all stale and tasteless. We ended up throwing them away. Went back today Oct 26th, ordered 6 donuts and coffee, got home and again the donuts are stale! I'm not giving them another chance. read more

Stopped by this Dunkin' for an afternoon pick-me-up, and to taste test their new "Cake Batter" latte. I typically like to support local coffee shops, but a drive-thru is just so convenient when you're running errands. My latte was good -- but be warned if you're wanting to try this new flavor, it is pretty sweet. However - the customer service, or lack thereof, might deter me from stopping by this particular location again soon. The staff member taking orders spoke so quietly, it was difficult to hear what they asked. I believe they started out with "How can we help you?" which isn't totally off-base, but at least a short greeting wouldn't be too much to add. I waited in the drive-thru line for about 10 minutes -- there were three cars in front of me, so this seems pretty standard. When I pulled up to the window, the staff member didn't say a single word to me, and just handed me my drink and took my card. I thanked them and went on my way. Maybe that team member was just having a rough day ... or maybe we're all just spoiled by customer service at fast food locations like Chick-fil-A, but I don't think it would have been too difficult to throw in a little more kindness and/or communication. read more

Dunkin' - Cake Batter Latte - A person holds a Dunkin' iced coffee with whipped cream, sprinkles, and chocolate drizzle in a clear plastic cup with a dome lid and orange straw. The cup has a drive-thru order sticker. The background shows the interior of a vehicle, including the dashboard and windshield, with trees and sky visible outside. - Donuts Near Me - Florence, Kentucky

BEST DUNKIN EVER!!!! I go here literally almost every day the staff is extremely nice and knows my order the second i pull up to the speaker they never fail to mess my order up it tastes amazing every time i go here i love this location and they will always have my business. read more

I give everyone their chance. I try not to be rude. After all, people are basically working for one primary reason, MONEY. So today, I went to get a double scoop of pralines and cream in a cup for $5.37..... Instead, "Grandma...". Charged me $9 for the same two scoops that I have been buying for the past two years I have lived here in Kentucky. I took it back and asked "Grandma..." again. She insisted that was the price. I paid it and I left. I will not be going back. Too bad. I liked that place. I really did. But that lady looked me dead in my face and lied. I love ice cream. It gets my respect. But the server, needs to be fired. Pure and simple. Gone. Lesson for LIFE: Pick your fights carefully. I walked away. FIN. read more

So, there's a raging, intense debate over which is better, Dunkin' or Starbucks, right? Of course Starbucks' advocates are akin to a lot Apple fans, in that they won't even acknowledge there could be competition. However, at the end of the day, we're debating highly syruped (word check?) coffee and average breakfast sandwiches, right? For my money, Dunkin' is the better value. This particular location is almost always packed, and the drive thru navigation is definitely not the best, but they get you through very quickly, and I've never had any issues here. My go tos: The Power Breakfast Sandwich & The Croissants w/ an Iced Coffee. You're welcome. read more

Dunkin' - Egg and Cheese Croissant and Iced Coffee - Donuts Near Me - Florence, Kentucky

they are rude and have very bad customer service! she made my drink wrong and didn't want to fix it so I just asked for my money back!she start speaking in Hindi and started laughing and took for ever to give me my money. read more

Customer service at the Florence ky location is horrible, worst experience and such rude employees. Not worth going there, as I should not be treated so badly. read more

We love getting donuts through the drive thru! We've had no issues with time or our orders.

they are always screaming at each other in front of customers and have really bad customer service.

Visiting my family in Kentucky... I used to be a Dunkin' gal when I lived here, but I prefer stronger coffee these days. Still, this was the closest place to get a cup of coffee while everyone else slept in. Parking lot is a complete mess - as in, will damage your car mess. There is a sign saying something about "Parking lot will be fixed when the concrete company goes back to work..." I'm not sure what all THAT drama is about, but take extreme caution when pulling in. My large coffee wasn't really very large - I guess the cup sizes have shrunk considerably since I've last visited a Dunkin' - and it was also very very hot. Too hot to drink. Which was the biggest disappointment - I really need that morning coffee. And having to wait for it to cool down before I can drink it is always a fail. read more

Service needs attention. Store is dirty and staff is semi-friendly. Oh yeah and my donut was not fresh at all, had a day old vibe to it. Drive past and find another near by. read more

Worst Dunkin location in NKY. They never make my order correctly, never remake or refund, employees are rude. They always lie and say they made it correctly but if I order an iced latte with 6 pumps of vanilla bean syrup it should taste overly sweet. I've had to ask for more pumps everytime because they're either skimping me or not really putting vanilla bean in, but still charging me for it. read more

We have been getting donuts here for many years now and the donuts are always delicious, the staff is friendly and the business is clean! We have a fun annual tradition of getting heart shaped donuts for breakfast on Valentine's Day! We started this family tradition when Adrianna and Vera were Mavericks age and the kids love it! Our family favorite donut is the heart shaped brownie batter filled with chocolate icing on top! We also enjoy the Boston cream with chocolate icing and their glazed donuts! For the first time ever our 4 brownie batter donuts were missing the filling! We called the store and they were very helpful and had 4 brownie batter donuts waiting for us in a bag to pickup! These donuts were loaded with brownie batter and were well worth the wait and return visit! The city of Florence really should help this business redevelop their entry and drive thru as it always backs up into the street so cars have to drive into the parking lot on the wrong side of the road to avoid waiting in the long drive thru line. read more

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BLAH!!! I cannot give less than 1 Star or that's what the rating would be. Terrible customer service at the store level and at their corporate customer service level. Drinks were awful. Requested remake or refund and were told "NO". No resolution for 3 weeks now. This place is a complete joke. I generally visit a different Dunkin location but now after seeing how this company allows their franchisees to conduct business, I will take my three times a week iced coffee habit elsewhere. There are multiple Bigby and Starbucks locations near me. Customer service line should be renamed lack of service line. For weeks I was told someone will call, someone will call. I asked for the Supervisor of the customer service department and was told "we have to follow protocol". So the frustration ends here. It is obvious these people care nothing about their customers. Lack of Ambiance and general "get out of my face, I already have your money" attitude at the US 42 store in Florence, Kentucky and lack of customer service from all involved is more than enough to never visit another Dunkin or Baskin again. I would suggest that anyone who does want to stay a Dunkin customer take their business to a different location. read more

I'm hungry and crabby this morning. So my boyfriend and I decided to just roaming around to see what is around. And we spotted Dunkin' Donuts and I was like what the heck not. We ordered sweet sirarcha bacon croissants with egg and cheese. Surprisingly not bad. I also ordered frozen chocolate. Need some sugar to sweeten myself I'm hoping I can get a better food for lunch than a chain restaurant latter. read more

Don't bother.....zero stars. They need to stop screaming at each other. So sad....they continue to be a disappointment every time I try to give them another chance. read more

Went in this morning and the store was pretty busy. Everyone should understand that you might have to wait a little bit for your drink, but I waited atleast 10 minutes before getting my single drink just for it to be the wrong thing. They told me I had to pay an additional $5 for them to remake the drink because they put the drink in wrong. I pushed to get my drink made correctly, but I was told in an extremely harsh and rude manner multiple times by the same employee that it's my fault that the drink was made wrong when I, in fact, had a friend with me and we both heard me say something completely different. read more

The service at the Duncan Donuts is terrible but it's still Duncan's so if you can stomach the service you'll get the yummy coffee and bagel you need. Do not hold your breath for a thank you if your planning on staying alive! Last time I was there this was the dialogue in the drive thru- me "can I have a pumpkin latte please?" Woman working drive thru "pumpkin latte" long pause, "well come to the window" okay what the heck? If you know anything about customer service you can name just a few things she did wrong there. Her next mistake- when I got to the window she didn't even tell me my total, she just pointed at the little total display thing and extended her hand. Third and final mistake- she handed me my hot as hell coffee and after handing me that she handed me the ring to keep your hand from being burnt. What on earth... All I could do was laugh! Duncan donuts coffee is the only reason I can tolerate the terrible customer service here. The only reason I'm giving this Duncan's a two star rating instead of one is because I'm obsessed with the coffee. read more

Dunkin' - Donuts Near Me - Florence, Kentucky

don't wast your time, the rudest workers i've ever encountered. The lady at the drive thru window dropped my food out the window and then continued to just stare at me and not say anything. and the food was not good either read more

Worst customer service ever. Today I actually witnessed an employee call a young girl in the car in front of me stupid because her order was wrong and she was trying to get it fixed. They are always rude but this was over the top. I won't be back, I would rather drive 15 extra minutes to Burlington than to give my business to this place. read more

I'm a regular here. Every day. Sometimes twice a day. Lately I've been getting no ice in my coffee because I live 45 minutes away and I like to have one the next morning. This is what they give me. Not to mention they are very rude every time. When I brought it up to them she rolled her eyes and closed her window. I will never go there again. This is the only location that does this. Tired of it. read more

Dunkin' - a hand holding a cup of coffee - Donuts Near Me - Florence, Kentucky

The ladies that run this Dunkin are the best, they're always working hard, and getting customers through quickly. Lately I've noticed they've been extra busy, and they're still doing great. I will always come here over another Dunkin location. read more

This place was a terrible experience. The donuts were too dry to eat and enjoy and the employees were loud and obnoxious and it seemed like they didn't care what the customers did. They never looked at us twice. If you want good donuts, coffee, or a good environment I wouldn't recommend this place. read more

They'll short change you if you're not paying attention. I've had two incidences so far when buying coffee and they hand me change its incorrect, always coming up short. The staff is incredibly rude and they make a terrible Latte. read more

Treated my kids this morning to 1 dozen donuts and mint hot chocolates. Service is fast, the store is clean, but the cashier/order taker is not exactly the friendliest. We stood back from the counter taking in the menu, allowing time for my 14 and 15 year olds to decide what all they wanted. While doing so we allowed each new customer to pass us and order at the counter ... so were very startled to hear "ARE YOU READY TO ORDER!?" barked at us from the counter. I politely said no, and the epic gravitas of the disgusted eye roll we received was felt even by the other patrons sitting down who looked between us and the counter as if in anticipation of an ultimate showdown. I was very irritated by the lack of customer service but smiled, stayed calm and carried on. I recommend this fine establishment for takeout or drive through, but unless they train up the client facing staff to have more service oriented etiquette, I would not hang out in the dining space or longer in the lobby for too long. ((No donuts were harmed in the making of this review, but all were respectfully devoured)) read more

Dunkin' - Jelly- filled to make a belly filled - Donuts Near Me - Florence, Kentucky

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Decided to take my grandson for a donut only to find traffic backed up into the street and deep. Parked and attempted to enter but doors locked. Monday Labor Day!! 10:30 AM!! Couldn't believe the line of cars waiting for Drive their service. Took my grandson to Kroger instead and bought him a great donut. Dunkin, not so great! read more

Nice spot. Clean. Good quality. Works well as a pull over highway spot to take a break from the road.

Twice we have been disappointed in the service. Do yourself a favor, and go to the new store on 18!

Getting in to the lot to go through the drive-thru or to park can be an absolute nightmare, depending on the the time of day. The set up clearly does not support the volume they do here. But aside from that, we love this DD. The staff knows us by now, they're always friendly, and they've never messed up our order. read more

The service here is just amazing everyone is extremely kind and thoughtful I went to get an iced Coffee for me and my friend and it was delicious!!!!!!!! read more

The food is good but the lady was incredibly rude. When I asked for a cream stick doughnut and they didn't have it, she had such an attitude with me for no reason at all. Then after the attitude, she just gave me a random doughnut. Lucky for her, the food is good but that was really rude and uncalled for. read more

Worst Dunkin' ever. Rudest service I have ever gotten. always have to wait for my order. Wish they would go out of business but there are no competitors around. I can't believe the complete disregard for customer service. I work in the service industry and i would never treat my customers the way they do. snarky comments and child like behavior I strongly believe nobody should go to this dunkin'. read more

Incredibly rude staff and extremely hard to understand the employees if you go through the drive thru.

Sat forever at drive thru with one person ahead of us. Woman at window was very rude when taking order. Pulled forward and she didn't know how how to work the DD app and was mad about it. Charged 1.00 extra for our water. Usually DD is so cheery and a great experience. Avoid this one! read more

I love Dunkin' but not this one. This was my third stop at this location and it certainly wasn't the charm. I'm not sure how one location can consistently botch their coffee but this is the 2nd time that I took one sip then tossed it in the trash. This time it was the Cold Brew which in theory should be real hard to mess up but they found a way. read more

We just moved here the the NKY area and we're excited to find this place. First time we went and it was already closed for the day. Second and third time they were out of a lot of stuff and were not planning on making more so we were disappointed. This afternoon we stopped in and again shelves were about half empty. I went ahead and purchased something and the guy behind the counter wanted me to buy more so that it could be "cheaper" but they already didn't have what I wanted! So then I start eating my doughnuts and both were old, hardened and not completely baked in the inside. This will probably be the last time we patron this place and will have to search for another location, even if it is a further drive. read more

Shelf is always half empty, not many choices, The choices that are left aren't that great. I used to love dunkin donut's, this place changed that. read more

Extremely rude. They messed up my order then basically told me I was wrong with what I ordered and instead of going back and forth I decided to take the wrong order. Then my sister orders plain black coffee and the lady argues with her bc she doesn't want sugar in her coffee. We were inside and had our children with us and our kids were eating their ice cream and they start mopping exactly where we were seated. My daughter ended up slipping and falling on the wet floor. I get trying to clean up but Can't you wait until we leave? read more

I've been here twice and each time my Coffee and Donuts are perfect. I pay with a card so I haven't had the incorrect change issue. I haven't tested out my rewards either. I'll have to update if my view and experiences change. But so far so good. read more