The coffee is excellent: I ordered an iced latte. The chai was fairly good and enjoyed by my…read morehusband. Other than being a little on the sweet side, he didn't have any complaints. The place was bustling with many people and it had a great atmosphere. It was definitely a fun place to hang out and enjoy a drink. The baristas keep quite busy! The only thing that could use improvement is perhaps the friendliness of the cashier. She was efficient but not friendly at all. It felt like she was annoyed to be there. I didn't want to dock stars because of that, though. Everyone was working hard and efficiently, and the coffee, which is the whole reason I came, was fantastic.

This is a cute little coffee shop within minutes to Dixie highway. Since I love to explore local…read moreshops and do business with local shops, I instantly fell in love with this place. Their pricing is in the average range and their staff and customer service was amazing. They have great options. I am not sure if they have vegan options. I missed looking for that. They have nice little multiple spaces to sit and drink coffee or you can take out too. I especially loved their Pistachio tea cake. It was delish!!!!! This is a great coffee place and if I ever visit Florence, I will go back again. They are family friendly and business casual. They have parking right in front of their shop.

The Grand Cafe is now Bistro 737 and it is an in-house restaurant of the Hilton Hotel on Turfway…read moreRd. http://www3.hilton.com/en/hotels/kentucky/hilton-cincinnati-airport-CVGCHHF/dining/index.html http://www.yelp.com/biz/bistro-737-florence The former Grand Cafe, Bistro 737, has a nice cathedral ceiling dining room.

I got there about 6:30 on a weeknight. I was the only customer in the restaurant, though there…read morewere three or four in the bar. Service was acceptable but the salmon overcooked and dry. I would not expect that from a restaurant of this caliber and price range.

I had been wanting to come here for a while! They have all the trendy snacks. My kids got the…read morecereal. They have huge portions. I wish they made a smaller size option. The rolled ice cream was something I had tried before. I never thought about it but tis super sweet and I think the extra sugar helps them get a creamier texture. I got the bingsu. Again only giant portions. The texture was crazy. It's not super sweet and the toppings are fun but there wasn't enough. It's was fun but not an all the time thing.

My first visit was amazing!!!!! I was so impressed with the texture, and how the rolled ice cream…read morewas not too sweet. Matthew helped pick out the perfect flavor, Pick Up Lime. Wow!! Friendly service and great mid afternoon treat!

Tres Leches was delicious and the location was adorable! This would be a great place to meet up…read morewith a friend, vibe is calm and relaxing. They also offer lattes, chai tea and Thai tea. I snapped a photo of their brunch menu too.

Randomly popped in, craving thai iced tea and ended up picking up some baked goods as well. I was…read morepleasantly surprised at how delicious everything was. Carmel donut is highly recommended, and the Thai iced tea was also some of the best I've had in awhile. It's also beautiful inside!

Did a mobile order to pick up inside. Order was ready when they said it would be. Store was clean…read moreand staff were friendly enough.

Rude staff, wrong order. Staff argued that the missing order they read themselves and put into to…read morethe system was somehow my fault.

I am not sure I have ever been anywhere friendlier than this place!! I have been to other locations…read moreand brought my folks to this one. They weee so friendly and it was so pleasant! We had coffee (love the maple tap coffee). We had the Five & dime, extreme biscuits & gravy, I tried the smashed browns (excellent) and the manager even handed us complimentary ?? Some kind of cinnamon biscuit drizzled in icing?? Wow! This place is brim full of soul and heart!!

If you are looking for fast food breakfast this is your place.. not my cup of tea and the coffee is…read moreterrible. I don't think we would be back

Wow - I did a mobile order at 11:45 am and sat in drive thru…read moreline for over 20 minutes to get simple coffee. My coffee wasn't even hot anymore. No comment from staff. I guess I will try the new 7Bs I can see being built across the street.

Employees are always cheerful and prompt! No dine in service offered like most Biggby places I've…read morebeen to, but you can still get anything you'd usually order at any other of their locations. My order is always correct. I honestly have zero complaints. I definitely recommend this drive thru only Biggby location.

Always really friendly service! Great alternative to Starbucks!…read more I asked for a non dairy sugar free ice blended drink and the barista quickly explained how they could make it! No hesitation. I was very pleased with my blended sugar free coconut milk mocha mocha. I've been many times and will keep going back. The Biggby app however needs some refining.

I'm not a coffee drinker but Bigby has more to offer!! I love to get their frozen hot chocolate…read more(yes I realize those are two opposites haha). I also enjoy their refreshers though I don't get those often because they tend to have a lot of caffeine but are definitely tasty. I also love their bagels and "bragels" (think a breakfast sandwich on a bagel but add cream cheese). Be sure to check this place out!