I usually stop by this Dunkin' Donuts every time I'm on the 10 fwy. Always have the best experience but today i got the sweetest worker ever didn't get his name but if you were in today in the morning thank you for being so sweet today it made my morning. read more

I visited this Dunkin' in Baldwin Park on Friday, July 3rd, and unfortunately the experience was disappointing from start to finish. As I pulled into the parking lot, another car was backing up, so I waited. Instead of leaving, the driver pulled into the drive-thru ahead of me and drove straight to the pickup window without stopping to order. I was the only customer behind this car. When I reached the order speaker, I placed my order, but by the time I got to the window, that same car was still sitting there. It appeared to be an employee chatting with coworkers at the window while I waited. After several minutes, I slowly inched forward, and only then did the conversation finally end. When I got to the window, the employee who had taken my order told me she had forgotten my order and asked me to repeat it. I ordered an iced coffee and a chocolate glazed donut. While preparing my drink, coffee dripped all over the outside of the cup, and I had to ask the employee to wipe it off before handing it to me. Then I had to ask for a straw because it had been forgotten. When it was time to pay, I realized I never received my donut, and the cashier said she hadn't heard that part of my order. After finally getting my donut, I noticed there were no napkins in the bag, but by then I was just ready to leave. As I drove away, all I could think was, "Please do better." I understand everyone has an off day, but this wasn't just one mistake--it was a series of avoidable issues, combined with employees appearing more interested in socializing than serving the only customer waiting in the drive-thru. A little common courtesy, attention to detail, and better cleanliness when preparing and handing out orders would go a long way. Customer service shouldn't make people feel like they're inconveniencing employees simply by placing an order. I hope management addresses the level of professionalism, cleanliness, and customer service at this location because it has the potential to provide a much better experience. read more

Great location just off the 10 freeway and across the street from In-N-Out Burger. This location offers visitors drive-thru service and/or walk-in service. Employees were friendly, prices were great, and the star of the show, the donuts, were warm and delicious. The shop was beey clean and well maintained during my recent visit. Parking is available in the shop's own parking lot. read more

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This Dunkin was clean and bright, but the employees seemed lost. We ordered through the app, and drinks took awhile. Maybe 2-3 cars in drive through but no one inside. After waiting a few minutes we inquired about our drinks. And she asked our names and rushed to make them. We got all of our drinks in like 2 mins. Which I thought wow! They are good. But my drink was thrown together not mixed, tasted very chalky, and for my wife's order they missed a couple items that she added. read more

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The cashier was friendly and answered my questions about different types of coffees. This location was pretty spacious. My breakfast bagel was awesome. I'll be back. read more

Dunkin' - Donuts Near Me - Baldwin Park, California

Supper nice team working on a Sunday afternoon both men are supper helpful and great attitudes speedy drive thru experience. read more

Dunkin' - Variety 12 Pack to go - Donuts Near Me - Baldwin Park, California

Always good customer service they are always so friendly and helpful and our drinks are always made perfectly

Overall, great experience I don't come here often actually hardly ever, but was really craving an iced coffee. The guy at the counter was super helpful and gave me his honest opinions. I ended up going with the dunk latte, which was phenomenal. Really enjoyed it! Location was clean unfortunately the bathrooms did not work. They also have to sign that says no public restroom so I'm not sure what that's all about. However, I hope this is not true because you should always have restrooms for your customers, especially if they're paying. read more

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I've been coming for a while now to get a new drink that my daughter introduced me to. The staff here has always been very friendly and welcoming. I appreciate their consistently, cheerful and upbeat attitude . Thank you for the excellent customer service and delicious drinks! A special shout-out to Jonathan and Mimi for making each visit even better. read more

Dunkin' - Donuts Near Me - Baldwin Park, California

Not super close to my house but they sometime have some great digital offers on the app. Todays was their Ham and Swiss Pretzel Sliders and they were really really good. I love their candied bacon too. I mean, who doesn't? The service is always good here. I will say I have never been in the restaurant because I am always going through the drive thru. And of course, the most important thing is their coffee is always good. read more

Dunkin' - Breakfast Sliders - Donuts Near Me - Baldwin Park, California

I had such a great experience at Dunkin' in Baldwin Park thanks to Gio! He was incredibly kind, welcoming, and had such a positive spirit. His friendly attitude made my visit so much better, and it's clear that he genuinely cares about his customers. Excellent customer service like his deserves to be recognized. Thank you, Gio, for making my day a little brighter! read more

I literally got served like month old donuts!!! These were not even edible and I regret even coming here!!!! I should have known by the 2 stars they have! I wasted my time and money on donuts that went right in the trash!!! Dont waste ur money here!!! read more

Bought this drink this morning and I assume this is the nozzle to the cold foam, was in my drink under the foam. This is ridiculous. read more

Dunkin' - Donuts Near Me - Baldwin Park, California

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Overcharged and Underserved. I come here at least 3x a week. Usually around 9:30 so it's nothing like the morning rush. Yet, I always have issues. The biggest issue is the consistent "cold foam tax." I pay the extra $1.00 for cold foam every single time I visit, and every single time the drink is handed to me without it. It's reached the point where I have to double-check my order and ask them to fix it before I leave. If you're going to charge a premium for add-ons, you should actually provide them. On top of the order accuracy issues, the drive-thru management is a mess. On my last visit, I was told at the speaker that they were "too busy" and that I had to come inside to order. If the drive-thru is open, it should be functional. Once inside, the staff seemed overwhelmed and were out of basic staples like eggs. There were only 2 people inside when they told me they are "too busy" for drive thru orders. Unless you have extra time to go inside and double-check that you're actually getting what you paid for, I'd skip this location. read more

No donuts, so ordered boston cream filled, half the normal size. Old taste, homeless owning charging chairs, place is filthy...last time here. read more

1 minute read: One day, a couple of months ago, we were jamming Eastward on the 10 FWY and were thinking about Donuts. My wife summons our GPS GENIE (Siri) and asks for "the nearest donuts shop" location. Siri pops up DUNKIN' Donuts," up ahead so we got off the freeway. The rest is donut heaven. Go get some. read more

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Waited about 25 mins to get two drinks. For 5 of those minutes I watched my drinks sit on the counter. Horrible customer service. 3 employees and only one was actually working. Let's just say if you got 3 inch plastic nails I know you don't wanna work read more

SHOUT OUT to the barista who got creative and made a strawberry cold foam. I hope Dunkin brings that soon! Bc a Strawberry Matcha is the best combo but this was a once in a lifetime grab. Lol The following visit they ignored me and put vanilla cold foam and it ruined the matcha. Therefore I def don't recommend that combo. Service is always nice and friendly. Drive thru isn't too bad in the mornings! read more

Dunkin' - Iced Matcha Latte with Strawberry Cold Foam - Donuts Near Me - Baldwin Park, California

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I usually make my own coffee at home but I had an $8 DD gift card so I decided to treat myself :-) I came in today at around 10am and there was no line. I ordered the blueberry donut iced coffee with an added shot -- & initially it tasted super milky & not sweet but I went back and the worker kindly adjusted my drink for me. After the worker added the shot for me, I loved the drink! Not too sweet but not too bitter -- just perfect. Service was super fast & this Dunkin' Donuts is conveniently close by to me. I'll be back soon! read more

Dunkin' - blueberry donut iced coffee + 1 expresso shot - Donuts Near Me - Baldwin Park, California

This place never gets my order right they are always forgetting something I pay and never get what I order last time they forgot my munchkins if I could I'd give zero stars -0 read more

Prior to ordering, I ask for cream and sugar on the side, they said okay. They put it inside. I open the lid, coffee grounds inside my coffee. Unreal. The last time I come to this place. read more

Dunkin' - The last time I come to this Dunkin'. Coffee grounds in my coffee. - Donuts Near Me - Baldwin Park, California

This location is my favorite. My drink is always made accurately and in a timely fashion. Whether I walk in or hit the drive through, I'm greeted promptly. If Meme is working, the drive through flies. She's very professional, kind, and you can tell she enjoys her job because the way she treats everyone. I'll be back again soon. read more

Went in for the Halloween bucket of donuts and they were completely sold out Everything was sold out there was 2 donuts in the case The store was a mess and only one worker If you know something is going to be popular you should have enough to at the very least last through the day It's a donut shop you should have donuts Definitely was disappointed When I asked when they would have more he told me next week! read more

I just want to change this review. I went in the next day because I did want to ask if I can just get my drink from the night before. After a good night's rest and a calming conversation with my husband, I went in the store for a conversation. The manager on site was so nice and understanding and apologized profusely about the experience. She also let me know that she will have a conversation with the employee since she was new. She gave me my drink plus another one for the inconvenience even when I was ready to pay for it! She was lovely to be serviced by and I gave her praise for fixing my issue. Thank you!! read more

Lily was so sweet, she did everything to make sure that our order was correct. Plus Dunkin coffee is always fabulous. Plus they had Christmas music bumpin! read more

Dunkin' - Donuts Near Me - Baldwin Park, California

No greeting, had to address the lady myself since she acted like I wasn't right there while she was trying to organize 3 drinks that were already organized. Placed order multiple minutes before and my drink was ready but the bacon was not so I had to "wait on it" and she went back to doing what she was doing. Another worker approached and actually asked this time what I was waiting for and I said so he quickly went to the back and packaged the bacon, someone I guess the lady couldn't do. When I was already in a rush, understandable but when I received the bacon it was cold like as if they never even heated it up so I don't understand how I was waiting for it. A little tip, you're supposed to address and greet the customer, not wait for them to greet you because it's rude. Got my coffee and it was terrible, the espresso was burnt and my whole morning was ruined. So if you want burnt coffee, terrible customer service, and cold bacon then go. read more

driving in at 2pm on Sunday at they said they are out of donuts and not making any more. Today I placed an order at the kiosk waited 15 minutes and they didn't know I order anything, couldn't find the printed receipt they had to reprint it.. read more

First time to this location, used the drive thru, short line that moved quickly, very friendly staff, the young man was very polite, good quality same as expected at every Dunkin'. Will return and highly recommend, free parking lot out front. Easy on and off the freeway read more

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I've had a few mishaps with the standard frozen chocolate drink (it's not supposed to taste minty), but other than that, the employees are accommodating and donuts are good. read more

Sunday morning 8:30 am yes I know busy time but this is ridiculous. I placed my order at the kiosk waited while the entire crew worked the drive-through. Three customers inside all were pretty much ignored. I finally asked for a refund and left went to the donut shop next door was helped immediately in and out in two minutes management needs to learn how to manage to train their staff. I won't be back. read more

I love Dunkin donuts, but I do not like the service at this location. (Fransquito in Baldwin Park) Just this morning I ordered a hot LATTE , with 2 sugars on the side. I ordered a jelly donunt and a glazed old fashion. I got a latte with the sugar in the drink :( I received 2 completly different donuts. :( Besides getting the order wrong, the service is bad every time I go there. Which is not often because of the service. Unfortunalty there is no other Dunkin nearby. read more

I stopped in on a Saturday morning to pick up some donuts and coffee. I ended up also picking up the bacon snack, bagel bites, and hashbrowns. For my coffee, I tried the cappuccino. The young men who helped me were all friendly, and the order was prepared in good time. There are lots of tables inside, and it looks like it would be a good place to actually sit and maybe get some work done. That being said, the place was pretty empty as it looks like most people chose to go through the drive-through. Everything was delicious, and I was happy with my experience. I wasn't a Dunkin' person before, but I'll definitely be coming back to Dunkin' Donuts in the future. read more

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Worst fucking place ever they run out of donuts early morning every time They also hit you with the we don't have change for a 50 When I'm spending 25 dollars makes no sense stay away read more

Morning worker here is very rude he the guy with tatoos has a high pitched awkward voice. He don't like when I try to redeem points on the app. I don't think he even knows how to do it. Never come here again! read more

Dear Manager, Your breakfast items taste burnt / plastic-y I'm not sure why but I've already over the past 2 months been about 5-6 different times to this Dunkin and there is something wrong. Either your machine needs a cleaning or IDK. If you can please check it out, like taste it. It's terrible specifically your hash browns and sourdough sandwich. Like whatever surface they are toasting it on maybe? Also the drink I received today tasted horrible. Overall, I dropped approx $15 for a breakfast that tasted like it was made on an unclean surface and a drink that tastes nothing like pumpkin spice. I want to come back, please look into this. read more

So I will say.....since this experience- they have stepped up service. I haven't had an incident since this one with the pour amount. Depending on who is working, sometimes it gets filled to the very top with no ice and other times just at that top line. My son has insisted that I update the review because he loves Dunkin so much. My hope is that the upgraded service continues with no issues. So far, I have to give them kudos for DOING BETTER. As a loyal customer that visits multiple times a week, this is all I can ask for. read more

Love Dunkin got to get the Dunkalatte oh so good. This place always fast good service!

Showed up at 5:49 Says they open at 5.30. They just helped someone with their order and when I got to the speaker, ghost. No greeting. Waited for 5 minutes. Said hello, no answer. Went to the window and no one was there. Just go to the coffee bean on the other side of the freeway. read more

My Second time at this establishment and I wish I knew of a closer one to home. The self service kiosk makes it easy to order and pay. Great variety of choices to start your day on the right foot! Great food, Great service and reasonable prices! I highly recommend this establishment! read more

Dunkin' - Midnight brew - Donuts Near Me - Baldwin Park, California

They were busy when I walked in, when I was helped, I was greeted very kindly and help urgently by Antonio. Wonderful service and I will keep returning, he really turned my experience into a great one read more

Dunkin' - Donuts Near Me - Baldwin Park, California