I feel as if most people come to post negative experiences but as I go to this Dunkin' often I thought it was time to leave my 2 cents. It is typical Dunkin' food and coffee but I haven't experienced any issues that others have at their local locations. You really can't beat the Dunkin' meal deals for a quick breakfast and when I come to pickup my order the drive through employees are always pleasant and polite. My order is always correct and they make sure to give me a straw. The only suggestion I have for Dunkin' as a whole is to please bring back the chorizo wrap. It was the most delicious thing on the menu and I really miss it. read more

Was served a raw strawberry donut. Otherwise, the rest of order was fine. Did not expect to have a raw donut at Dunkin' Donuts.

A typical Dunkin Donuts in a strip mall with a drive in. The coffee is usually hot and fresh and the drive thru is fast. When ordering donuts of muffins for some reason they don't provide napkins. Too often the coffee cups leak from the cover, they are aware of the problem. It's not cool having coffee dribble and stain your clothes. read more

Dunkin' - Puppypalooza! - Coffee & Tea Near Me - Aurora, Illinois

To say my recent experience at Dunkin' Donuts was a disappointment would be a massive understatement. It was clear that customer service was not a priority. I placed a simple order after I was very eager to try the Christmas menu. Despite the simplicity, the employee at the counter seemed completely disinterested, barely making eye contact and mumbling incoherently. She was super rude with attitude. When my order finally arrived after they made me go inside the dunkin because of them getting my order wrong in the drive thru, it was wrong they gave me two hot coffees when I clearly said iced. I politely brought it to their attention, hoping for a quick fix. Instead, I was met with an eye roll and a dismissive attitude. They remade the order, but they took the longest amount of time they could've taken. At this point, frustration was setting in. The employee seemed annoyed by my request for the correct order, and their tone became increasingly rude. It was as if I was inconveniencing them by wanting what I had paid for. The overall experience was a comedy of errors, compounded by the lady at the registers appalling attitude. It's not just about getting an order wrong; it's about how you treat your customers when mistakes happen. And in this case, the lack of professionalism and basic courtesy was astounding. I left feeling not only unsatisfied with my order but also genuinely insulted by the way I was treated. This Dunkin' Donuts needs a serious overhaul in customer service training. read more

every time i go here this dunkin never fails to disappoint me. every single time i order a croissant breakfast sandwich with white cheddar. they always give me regular cheddar. and i also specifically say less ice in my drink and they never do that as well. read more

The website and the signs on your door doors say that you're open till 10 PM. If you're going to close at 9:30 then that's what should be posted. I work evenings sometimes I rush to places that are open till 10 PM on my break. Tonight was one of those nights that I wasted time sitting at your drive-through and then trying to open the front door which was locked at 9:30 thanks for wasting most of my break. read more

Warm donuts attractively dressed with frosting, fast service. Not enough tables and chairs to eat in.

Bad food and service in the general. My order came out wrong and missing items. Food and coffee both taste horrible. Understand that the employees there don't care about their job but at least have the decency to make correct order. Will make a point to avoid this location. read more

I'm not sure why this has to be complicated but it was. Dunkin Donuts is coffee and donuts, right? Maybe a breakfast sandwich? An order of a breakfast sandwich resulted in a wait that was absurdly too long. To top it off, why were the donuts on a rack not behind the counter? I'm sure that's not how it's supposed to be. If I said the wait was 15 to 20 minutes for my breakfast sandwich that would be about right. A half dozen other people were waiting as well and there seemed to be an adequate amount of employees, and a really long line at the drive through. It seemed as if the drive through line took precedent over those inside. I think that all of the drive through line took precedent over those inside. Not once did anyone even say it shouldn't be much longer or thank those waiting for being patient. With many other options for breakfast nearby I won't be returning. Dunkin Donuts isn't new and they should have this coffee and donuts and maybe a breakfast sandwich down. read more

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soooooooooooo slow and made me late to work because they have never seen more than 3 cars

If I could give one star I would. I purchased a half dozen donuts on 10/23/20 in the drive-thru, b/c the store is still not open. Came home and they were hard as bricks. Called the store, spoke to a young woman who directed me to Aaryn. Explained my situation and that I did not plan to go back out again to get replacements, as the young woman had sais was necessary to do, today. Arryn apologized and said, because of my having to come back because of the bad donuts, he would give me a dozen upon my return, thus giving 6 free. I thanked him. He commented that the glazed donuts came out wrong today, and he wasn't sure what had happened. Told him that I would make it back that way on Sunday, 10/25, because I didn't live near that location. He told me to ask for him or Sam. Came back today, Sunday. Explained the conversation to the manager, who didn't give his name. Told him what Aaryn said. He said, he would not honor it and would only replace the bad ones. He went on to say, Aaryn never said that he would give me a dozen. I asked to speak to Aaryn. He was in. He at first, tried to say, he told me he would give me 6 and I could pay for another 6 when I came back. Now, why would anyone say that? That makes absolutely no sense. I then asked him point blank, Arryn are you going to stand here now and say that you didn't tell me that you would give me a dozen for my trouble. Giving me the extra six, free? Arryn, then admitted, in front of the manager, that he in fact had said, he would give me a dozen. Thank goodness he spoke the truth. However, upon hearing that, still, the manager argued against giving me the donuts. He said, I am only going to replace the bad ones. As if, I should be lucky that he was willing to do that much. Apparently, he thought it was too much to give 6 free donuts for my inconvenience of having to drive back and out of my way for the replacement donuts. He acted as if he was doing me a favor for replacing an inferior product. Before taking the replacement, the half dozen, which was due, I asked him to honor what Aaryn had promised. Agitated, the manager repeatedly refused. I told him, if this is how you run your business, not honoring what your employee promised, I would leave a poor review on Yelp. He didn't seem to care. Aaryn, the worker, did what was right. The greedy manager should have known better. The fact that Arryn was afraid to tell the truth reveals a lot about the greedy manager. Apparently, pleasing the customer is not a priority. Such bad service! read more

Dunkin' - Drive thru window at DD on S. Eola Rd, Aurora, IL. This is not the manager and was not involved in the conversation. - Coffee & Tea Near Me - Aurora, Illinois

2 young girls made my day with their smiles, kindness, and service. Perfect! Thanks again.​

Great customer service! The store is incredible clean and the employees beyond friendly. was a big fan of the selection of ice cream at this location. Will definitely be back! read more

Wow, this place has gone downhill. I've been coming here since it opened over 10 years ago. Open up your dining room already becuase you have complete morons working there and they screw up everything at the drive thru. You lost a good customer I'm never returning. You have fucked up my coffee 4 out 5 days this past week and tonight you screwed up a milkshake, how the hell do you screw up a millshake???? read more

Look, a unicorn just walked into this place. Should I be excited? Scared? On a different note, this store has the best staff. Not sure why the rating is so low. Clean and neat place. Includes both Dunkin' Donuts and ice cream read more

Dunkin' - Coffee & Tea Near Me - Aurora, Illinois

These prices are so much higher than other Dunkin's. The store on 95th in Naperville is much cheaper for certain items. For instance their veggie wake up wrap is $1 more at the Eola location! That's absurd!! I have the app and you can try and order ahead and see the prices! Absolutely ridiculous! Never going there again! read more

Horrible Dunkin. Owners have decided to not open inside and just force people into drive through to maximize profits. If you go during weekend morning times be prepared to wait twenty minutes in drive through line. read more

This DD is also a Baskin Robbins. Ice cream cakes for birthdays are our family tradition. I ordered an ice cream cake for my daughter's 22nd birthday last month. I made some changes to the standard design and it came out exactly the way I ordered it. My daughter loved it!! I also come here to get ice cream in a cup on occasion. I always get what I ask for and the ice cream is delicious. I have never gone into this location and it was dirty and the staff is always helpful and polite. read more

I got a chocolate fudge and Oreo coffee ice cream. Within 3 hours of eating the ice cream, I was profusely vomiting. The chocolate fudge ice cream looked and tasted very weird as if it was expired and I didn't even eat the whole scoop. DO NOT EAT HERE UNLESS YOU WANT TO BE SICK! read more

Really nice location. Was ordering ice cream in bulk and the employee was super respectful, told us about promotions that made our order cheaper, etc. will be coming back! read more

After begrudgingly frequenting this location since it opened, only because it's so close, I am done. The owners and staff are consistently indifferent at best, and rude more than any customer service staff should ever be. Orders are often wrong, and requesting that they be corrected feels like I was the one who either didn't listen or doesn't really care. This morning was the last straw as my son and I presented 2 Special Olympics fund raising coupons good for 2 free donuts. 2 free donuts, not 2 dozen. The instant response from the counter was that they had expired, on June 30th to be specific. (8 days ago) I asked to speak with the manager, who's response was equally dismissive, disrespectful and unacceptable. Let's do the math together on this situation. I would estimate that we previously purchased an average of 2-dozen donuts a month at this location. On an annual basis, this rolls up to approximately $200 annually, at a conservative gross profit of $175 for the franchisee. So, how would YOU handle this situation? 1. Accept the expired coupons, and forego a $2 sale? 2. Reject the coupons, and with this rejection the opportunity to sell a customer standing in your store additional baked goods and coffee? Well, based upon the nimrods who own, manage and staff this location, Response #2 was a costly one, as I will not be back, and in addition to today's lost cash transaction, my $175 annual contribution to your businesses bottom line is gone. read more

Terrible, terrible experiences here, the last four or five times. Evidently the staff here just cannot get the simplest order right. MAKE SURE you check your order before you walk away from the counter! Today went in with my young son, we were literally the only ones in the place. There were three people working behind the counter, but between the three of them, they could not cobble together a meal of one sandwich, one order of potatoes, on donut, one muffin. Got home, had the wrong sandwich, no potatoes. This has happened before there: order a sandwich on a toasted bagel, it is not toasted. Order a sandwich w/ egg & sausage, no cheese, it comes with cheese. Never again - Big Apple Bagel is about a half-mile away (north) on Eola. Their service, selection, and execution is FAR better. This branch of Dunkin Donuts is to be avoided at pretty much all costs. read more

Poor service, coffee is left on the burner too long. It is cold and bitter. There are better places to find coffee and great srvice. read more

This was the most disgusting experience i've ever had at a dunkin'. I ordered a iced coffee and I found a long black hair in it. Absolutely disgusting. I went back in line and waited and the worker was extremely rude and laughed at us when giving us a new drink. When I got home there was a wrapper inside another drink but we were so over our experience we gave up. Will not be returning to that location. read more

I used to be very impressed with the service at this location bc staffs were super friendly most of the time I visited. This morning however, the service was just horrible. I walked in when the place wasn't busy at all. The staff at the counter was very rude and it seemed like she didn't want to take my order. She was busy chatting with other staffs in a different language loudly, glancing at me and laughing. They burned my sandwich, forgot my hash brown, and my coffee tasted like dish soap. read more

Super convenient to the BP gas station on the morning or in the afternoon after work. The guy who usually attends the drive thru window is uber curteous and friendly and gets everything right ASAP. Really like this location, just wish I could come more often, as it's a little out of the way from my usual drive to work (I usually go to the Naperville DD on Ogden). read more

Worst Dunkin Donuts! Staff is rude and the place is filthy. They have not been trained on customer service. Not only does their coffee cost more, but when you order a large tea, they give you one tea bag instead of the two like other locations. I will be driving to the Oswego Dunkin Donuts from now on and waiting for the new McDonalds to open. read more

Dunkin' - This place is always filthy! - Coffee & Tea Near Me - Aurora, Illinois

I have no problems with this Dunkin Donuts. The girls are nice and helpful and I always get my Iced Coffee just the way I like it. It's close to home so my kids can ride their bike their for a scoop of ice cream at the BR. read more

Within walking distance and never crowded. The coffee is good and the service is ok. Not any different that any other double D. :) read more

The food is always great from dunkin. But today I asked for a cup of water the lady gave me a cup of ice. Then when I said I said water she seem annoyed. When I'm come here they sometimes get my order wrong and they don't like when I'm like fix it. Like this location would be perfect. They fixed there customer service. read more

I've been here several times, ordering doz donuts and box o joe. The manager was at the register, and provided perfect service each time. She was friendly and fast, no problems with the order. read more

I hate this location. Never get a good morning or a thank you. I'm not sure if the morning girl can even talk as every response is a grunt. Asked for a jelly donut and was told they weren't sure if they have any. Asked if they could check and was told no. Because of this location, I'm done with Dunkin Donuts. Bad reviews for a long time and nothing's been done. read more

It's Dunkin Donuts, enough said. I frequent this location for its closeness to the area I sell homes in, and I love DD coffee, I'm not really a coffee drinker but I do like it here. Especially between 3p and 6p when it's 99 cents!! The staff does get orders wrong often and besides the woman with tattoos who is nice and a hard worker there is NO customer service. read more

I love this location! All the employees are incredibly nice and I'm always overjoyed with customer service. I come here all the time and it's my go to DD location, I leave satisfied every time. Great work, guys! read more

I no longer stop at this Dunkin Donuts location. The people who work there couldn't get an order right to save their lives! How hard can it be?!?! read more

This is one of those DD/Baskin Robbins shops, and we ride our bikes there often. We go there because our route is bike friendly--not because it's a great place. The staff is usually friendly, but the shop is often very dirty. The tables need to be washed off, the floor is sticky, and there is trash left around. The outside seating is the same. Just dirty. read more

Love going here for coffee any time of the day! Coffee is always hot and fresh! Great customer service, too! Can't wait to go back! :)

Two years ago I was converted from drinking Starbucks Coffee to Dunkin' Donuts Coffee on South Eola Rd in Aurora, IL and the service has been great up until today. I returned to have my wife's coffee and mine corrected when the owner of the establishment attempted to verbally abuse me and accuse me of try to get free coffee. I go that same place seven days a week, sometimes twice a day and today was my last. No one should patronize them anymore simply because they are no longer customer friendly at all. read more

Seriously the only Dunkin I've ever been to that actually gives you the right order! Super friendly too.

Worst Double D and Baskin Robbins EVER! I go to this location every Saturday or Sunday and then on the days I get my nails done. They can't get a damn thing right. The staff is either ignorant or rude, or in some cases, both. I had one person tell me they didn't have soft serve ice cream for cappuccino blast. I've been ordering the Cappuccino Blast EVERYDAY (sometimes as many as 3 times a day) for the past 6-7 years now, I'm probably the worst person to tell that you don't have something meant for a cappuccino blast. I've contemplated calling management so many times, but end up never calling because you can't understand the people that work there anyhow. So, now on Saturdays & Sundays I drive to the Double D and Baskin Robbins on Lake St, which is completely out of my way, but for a cappuccino blast, it's completely worth it. I swear I'm not an addict LOL. read more