SO excited for a dairy free option! And a GOOD dairy free option!! The Silk almond milk chocolate ice cream has a nice thick texture which is unusual for DF ice cream treats, it was so good. And great to be able to mix in all the classic cold stone toppings. There is also an option for a Silk Almond milk dairy free chocolate shake- I am looking forward to having this in the future! Clean store with friendly workers, we had a very nice young man at the check out counter on Friday night. read more

Cold Stone Creamery - Signature menu - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

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We stopped by before a movie at the Cinemark! I got the chocolate ice cream which was super rich but good! The place felt a little empty inside, but it was clean and the staff were friendly. Solid stop for a treat when you're craving something indulgent. -AD read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

The ice cream is so flavorful and creamy. The flavors are so rich. They make the ice cream really fast and add enough of whatever toppings you ask for. The staff is always super nice as well. Very nice and clean place. I definitely recommend! read more

Cold stone is right next to my work and I stop in here regularly for their ice cream! 10/10 service and ice cream, always so sweet. Please try vanilla ice cream with cheese cake bites and strawberry!! read more

Oh No! A Horrible Report!!! We just received a report of an unfortunate experience at the Woodridge Cold Stone Creamery Delivery driver was berated and intentionally delayed, without pay, for an extended length of time for no reason Customer confirmed ongoing trouble with this store and location We represent Top Level Delivery Drivers in the area with proven ratings There is no time to report every bit of nonsense from irrelevant sources Something is very strange about the staff at this location The report detailed the store was busy and there were many who witnessed this exchange berating the innocent delivery driver multiple times and lies with the sole intention to delay and infuriate Mission accomplished After all the drama and ignorant play, they reached into the cooler and the order was ready prior to the driver arriving and proceeded to completely and unprofessionally act without conscious What a miserable game to play at a business with the good fortune to be so busy and full of customers Complete dereliction of duty and management failure with the entire staff at this location acting disrespectfully and following the lead of poor management and miserable customer satisfaction skills aimed with intent for no reason directly at the delivery driver We will be checking into this further We will be visiting the store to get the owner's response and update this review with a detailed explanation of what and how this could have happened and how it could be improved and whom is responsible for these actions against our driver Additionally, there appear to be 8 individual Health Code Violations against this Cold Stone Location Who is running this store? read more

Came here with a friend for ice cream after a movie. This location isn't necessarily the biggest, but it's still popular for the creamy ice cream. I think it's a little too sweet for me, but it's thicker and the way they differentiate is with their variety of toppings they offer. I could see myself coming back out of convenience, but I think there are definitely better ice cream places in the area!! read more

They definitely do not fill the cups all the way and it feels as though they rip you off with the portion sizing. The service is incredibly slow read more

Stone cold at 7 Bridges in Woodridge does not serve Cold Stone ice cream. The new ice cream is tasteless and everything is extra. Just basic flavors and you have to add in everything. Definitely won't go back. read more

Ordered several to go scoops, watched it be made and it was all good, but it seemed to me that they were all placed in the bag upside down intentionally, as the personal saw what was going on and said nothing to rectify it , disappointed in the staffing there Ice cream- 10 Employees - 1 read more

Pre ordered a cake online. Paid online. I was the designated pick up person. Should be easy right? Already ordered and paid. Slow slow slow Bag? Yes The cake doesn't fit so you can't use the handles. Employee had no personality and no thank you. I wouldn't return read more

I ordered and chocolate devotion (chocolate ice cream, fudge, brownies and chocolate chips) my boyfriend started to eat it and next thing you know there is Reese cups in it which my boyfriend is very very allergic to it. He had an allergic reaction and I called coldstones and they said "they must have mixed up your order" no manger was there either. I'm so mad at them read more

Cold Stone Creamery - Reese Peanut Butter Cup - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

ordered small round cake cookies and creamery around mid-July they were out of all oreo cakes and it was the only store opened that time. This lady with a cap on top of a scarf was very much polite and understanding, despite being new and not professional decorator managed to make a new one in just few minutes. Would really come back to this store. read more

Creative ice cream options prepared at your request right in front of you. Staff is professional and engaging. Ice cream cakes are made to order and delicious. read more

This place is just plain not that good. The ice cream was very mushy. Anywhere is better than here. And it smells like raw sewage as you walk in or out the door. Slow service as well. read more

They helped me order and were patient with me since it is my first time here. And they checked my gift card amount too! Thanks! read more

Cold Stone Creamery - two scoops of ice cream - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

Great ice cream ! Loved the ice cream. It was so good! Get the ice cream from there. Saturdays are busy though at night. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

The experience I had this evening was the worst customer service I have ever had! Just now we waited 15minutes to order then when we got the order home it was wrong so we called and some young girl stating she was the manager that told me it was my responsibility to taste my order before I left to make sure it was right I asked her for her name and she told me she didn't have to tell me! I am disgusted with this store this is my 3rd complaint and now I am contacting the better business bureau! Horrible read more

I'm so disappointed. And for a couple of reasons. First off, the two stars of for the ice cream being absolutely delicious every time we go. Those girls bust their asses and make it perfectly. My favs are the cheese cake special one and the birthday cake remix. However. To the manager, owners, whoever.... this company is pretty large for a small establishment. You have so many locations.... don't be a cheap ass. Every time we are there, it is so understaffed. The line is long, people are annoyed.... and again, the girls work very quickly. It's a matter of 2-3 people serving a line of 10+. I meant to leave a review previously that would have been more stars. However, tonight I was absolutely disgusted! There were only two girls working. They were making ice cream as well as working the cash register. I saw this worker with finger nails inappropriately long for working with consumable products.... ring somebody out with cash, the reach and grab a waffle cone, touch it with said dirty hands, make ice cream and give the customer.... then when she realized she had ice cream under her nails, she dipped the dirty finger into the water container that holds the ice cream scoopers. It was disgusting. Partially shame on this girl for being so gross. But more over shame on the establishment for slacking on staff support that these girls are forced to work with food and cash without washing their hands. read more

Signature creations are the way to go. If there's a particular ice cream you're unsure of the employees are willing to give you a few tries before you buy. The ice cream is a little pricey, but the gourmet mashed creations are worth a splurge here and there once in a while.The service at this location is friendly and helpful. The nice Puerto Rican girl who assisted me today was a delightful person even though I was in a bad mood due to a recent ankle sprain. Thanks for your help miss! read more

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Love their ice cream!! I haven't been to cold stone in a very long time. I've never seen a large crowd until last night. You could tell they were not prepared for a busy night. There were several people in line but the cold stone employee was working as fast as she could. This is a small cold stone location but they do have a seating area. I hope they have outdoor seating in the summer. Overall- I know I will go back for that cake batter ice cream!! I hope they have a few more employee working during the busy months! read more

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Probably not the best cold stone I have been visited but it serves my purpose after a good movie with kids or I just want a cup of latte from the next door. I have got at least 4 Oreo cookie cakes from here and those were gone very quickly at kids' birthday parties some time even before I could have a slice. They definitely got some nice cakes. The service could be hit and miss. In fact, one of the older ladies was very nice and friendly comparing to a few younger girls there. In the lobby, usually the tables or chairs are dragged all over the places. Yes, it would be nicer if they could keep this place cleaner or brighter. Well my kids love their ice cream and cakes and it is in a bike ride distance from where I live so we will come back. read more

So I went there again to pick up a cake and they told me how the cupcakes are half off with the purchase if a cake... I thought that was a good deal because there ice cream cupcakes are awesome.. I don't think I have found chocolate cup cupcakes anywhere before... Also the employee handed me a menu and told me that they do ice cream delivery!!! She said there is a minimum of $10 bucks but that's like 2 or 3 items from there... I think that delivery option is awesome for the winter cause I love there Ice cream but hate going there when it is cold! Thanks for doing delivery Cold Stone! read more

Not a good experience at all. 1st off we received a basic generic greeting when the staff was notified by the door bell that a customer had entered. Welcome to Cold Stone. No eye contact, backs turned while they were doing whatever it was, which l don't know what as there was only one customer at the register. No big deal there. However, after that it was down hill. While they talked and giggled we literally stood there for a good 4 minutes waiting. No one said we will be with you shortly or anything. I had to ask "excuse me are you going to be a while?" The girl said very blandly, oh l can help you when I'm done with this.Again, no One was there waiting except me, now that the young man who was originally at the register had left the building. So why am l waiting???? Finally l was waited on and the young man was polite. I Ordered watermelon sorbet in a waffle cone bowl, and the strawberry blonde in a waffle cone bowl also. We never eat the waffle cone bowl until the end and by that time we were home. I live literally 5 minutes away. The bowl was stale!!! So l paid extra money for nothing because we tossed the bowls. I was disappointed from beginning to end. The staff needs to be more attentive to paying customers, and someone should make sure at all times that the waffle cones are fresh. I spent my good money and received bad service. I don't care if l had spent only one penny, it's my penny and l expect quality service and good. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

I love the staff at this location, specifically Trish! She's a true artist, has a sense of humor, and brings smiles to my family's faces every time we see her. She's a real asset to Coldstone and I'm very thankful she works at the Coldstone we're closest to!!! read more

I did not know this location even existed. There is absolutley no sign for it near the street, only on the side of the building. And to think, all this time, here it was. There's not too much about this location that sets it apart from any other CSC. It might be a little smaller. But it was crowded like all the other CSC's. My regular For Coffee Lovers Only was great. My husbands Strawberry Shortcake extremely melty and there were only 2 strawberries in it. There was one thing that bothered me. There was a pile of 4 dirty mixing spoons sitting on the cold stone. They would just rinse one every so often and start the next creation. Also, when I tipped, they didn't sing. I nearly pulled a Costanza(pull the dip out and MAKE SURE they see it when I put it in), but I know they saw me. I'm not a fan of the singing anyway(sour grapes). read more

Cold Stone Creamery - I want! - Ice Cream & Frozen Yogurt Near Me - Woodridge, Illinois

Me and my boyfriend always go to coldstone and at other locations they are good about allergies. My boyfriend is deathly allergic to nuts and he told the employee that he had a tree nut allergy and after that she took ice cream that was right next to 3 other ice creams that had nuts in it. She then proceeded to mix it on the same table they mix all of their other ice creams with which is cross contamination. He told her to remake it because coldstone usually takes the icecream fresh from a carton in the back so it is not around any other ice creams with nuts. When she remade the ice cream she took it from the front again right next to all of the ice creams and just did it all over again and the manager stood there watching and didn't say anything. This location needs new staff and better training because they put my boyfriends life is at risk. 0 stars for this location. read more

Excellent service , wonderful staff, great ambience, and needless to say yummy ice cream the way you want it. The hours are great top. The also do catering at private and public events. Awesome.. good luck read more

To my fellow butter finger lovers, I was recently disrespected at my local cold stone. i asked for a simple like it with chocolate ice cream and butter finger. the woman proceeded to scoop the chocolate ice cream and later informed me that they were out of butter finger. but what if i wanted to change my flavor of ice cream because they didn't have the right topping?? my feelings were not taken into consideration and overall i had a negative experience. read more

I literally hadn't had Cold Stone in like 10 years. That was back in the day when they were new and I was a broke college kid that could barely afford it. Flash forward to last weekend when we dropped in on a nostalgia-filled evening. The inside is very small, almost cramped. It was early January and there weren't many open tables so I would hate to see this place in the summer. I ordered a brownie combo which is as delicious as I remembered. I'm disappointed after 10 years, it looked like the same ol ingredients and combos. But I loved seeing different specials for the week. They also have a check-in offer, which is great. The waffle bowl, not so great! read more

First time experience I wish I didn't have to put one star totally unsanitary very long wait and didn't even have half the things for a Sunday or a banana split or any type of sherbet ice cream I thought in Illinois it was mandated for people to be wearing masks regardless of vaccination there was a man standing at the register for over 25 minutes while people paid and picked up their orders they weren't handled with proper sanitation gloves and he was all over the people when it was our turn to go P hi ask him nice step back he said why I said look at the news it's mandated to wear masks and they should not have served him that place is a very unsanitary disturbing please and very slow employees read more

The staff (Patricia J in particular) at this store was very dishonest and lied to customers. Knowing there was a National Ice-cream Day promotion for a buy one and get one free ice cream, my teen daughter and I went to store at Seven Bridges, Woodridge. When we paid at this cashier, my daughter was told to pay for the 2 ice creams in full / regular price. So, she told the cashier about the bogo promotion, which only required a phone number. The cashier did not honor the promotion and said unless we provided a coupon, we couldn't get the second ice cream for free. My daughter didn't take out the promotional email, but mentioned that it should only require a phone number. But the cashier refused. We couldn't really do anything about it, so we paid in full. While we were eating our ice cream, we heard that some other customers were allowed to provide phone number for the promotional offers. My daughter made another attempt to tell the same cashier that the promotion clearly stated that all you needed was a phone number. However, she replied to my daughter that she is not 'authorized' to adjust the price now that we already paid. Then my wife stepped in and asked for an explanation. It was only then, in the face of an adult, that she was finally able to meet ake the adjustment that she previously 'was not authorized' to do. We were very astonished at how this store was so dishonest when doing business, and how they treat the youth: with complete disregard. read more

I always go to this location when in the area! All the guys there are very friendly and organized...there is a girl I think her name is Patricia she is a pro mixing ice cream lol... Really, highly recommended :D I like leaving tips but I think it's kind of rude when they have to sing if you leave tip... I don't like that. This place is very clean, nice atmosphere. read more

This review is related to their online ordering. Never place an online order, you will still have to get in line with in store customers to have your order made so it really won't make a difference if you go through a pain of ordering online because you will be treated in the same way as in store customer. What's the point?! read more

Best hands down ice cream. Kiddos & I love coming here. They never let us down. Strawberry short & sweet my new found favorite

I prefer this location over the downtown location because they seem to be more organized here. Also, there are less high school kids milling around trying to decide how many people need to split a small cup to make it come out to .65 each. Ice cream is on par with Oberweis, but the combinations are much more creative (and therefore a little more expensive). read more

I havnt been to Coldstone in a while, and this was my first time at this location. I didn't know they serve frozen yogurt! I saw it on a previous review and thought to try it. I got the vanilla frozen yogurt with strawberries, raspberries and blueberries and my friend got the 'coffee lovers only'. I forgot how good this ice cream taste! The customer service is great too, the employee there Marco is really helpful! Will definitely be coming back read more

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All the ice cream flavors are rich, creamy and absolutely delightful, Especially The Mud Pie Mojo one of my favorites, I go to this location often, It is recently renovated and the staff is very friendly too! read more

Staff is friendly. Ice cream is great. For those complaining about wait time, each order is customized. I laugh that people complain about wait time but then expect the staff to get the order perfect. The staff is always friendly. The restaurant is extremely clean. Now that Starbucks has moved there is ample parking. Each time I've been there I get great recommendations and am helped in a timely manner. Being this customized I expect a wait time. I don't pull up to Starbucks expecting a short wait time like a McDonald's. I've watched the staff make waffle cones regularly. Keep up the great work! read more

The person working didn't listen to what I ordered, gave me zero toppings, and gave me half a bowl of the "gotta love it" size. For $6, I'd at least expect one topping to be added, or even a full amount for what I ordered. read more

This was a basic Cold Stone. Typical. If you check in here, you get a free waffle cone with a signature ice cream. However, the service here is not great. The employees don't seem to be very happy working here, and it felt like the girl serving us was just yelling at us. In addition, it seemed like she charged me for the waffle cone even though I showed her the check-in. read more