The Family and I have picked up 2 Vehicles in a Year we Love the Customer Service here we've always had help from Keith Morita in Sales very helpful and Patient I can definitely recommend. Also Great Customer Service in Parts & Service from David R very knowledgeable and Helpful as well goes above and beyond to help you get what you need. read more

Dublin Mazda - CX-5 2023 - Car Dealers Near Me - Dublin, California

I had a great car shopping experience with Sam at Dublin Mazda. He was very friendly and patient, did not feel rushed or pressured at all. He did good job of answering all my questions and explaining everything from the test drive, to paperwork, to how everything operated on my vehicle, etc. The General Manager Mike greeted me and was very sincere in assuring I was happy with my purchase; treated me like family. And Harry the Finance Manager couldn't have been more friendly, could have been a standup comedian; funny man. Everybody did great to make my purchase a pleasant experience! Thank you Team Mazda! read more

I cannot praise Dublin Mazda enough! We recently purchased a new 2024 Mazda CX50 and our salesman was Keith Akbar. The entire experience was a pleasure, no hassle, and professional. As a former car salesperson, I can recognize a great dealership and personnel. I also traded in my 2019 CX3 which I feel they gave me a good trade-in value. I have used their service department before with my previous Mazda and that is what brought me back to Dublin Mazda. The service department is superior! If you are in the market for a Mazda go to Dublin Mazda and be sure to ask for Keith Akbar! read more

I can't believe it's taken me this long to finally put my thoughts into words about the exceptional car buying experience I had at this dealership, a lot for which I have Keith Morita to thank! Two and a half years ago, I found myself in the market for a new car and after some negative experiences at other dealerships I found myself at Mazda being shown my eventual new car by Keith! From the moment I stepped foot into the showroom, Keith's genuine warmth and professionalism immediately put me at ease. One thing I asked of him was to please cut the formalities that formed the negative cliches of car salesmen and just act like a friend selling me a car. Without even sparing any effort Keith knew how to communicate that and make me feel heard as a customer. Buying this car was a big deal for me and I needed to make sure I was confident in my decision, Keith rose to the occasion for that to happen. What struck me the most about Keith was his dedication to ensuring that I had all the information I needed to make an informed decision. He patiently walked me through various models and options, taking the time to answer every single one of my questions, no matter how trivial they may have seemed. Along with his knowledge of the cars themselves, he was also able to answer my questions about safety regulations, additional features, and other details about any make and model. Beyond his expertise, it was Keith's personalized attention that truly stood out, never once did I feel rushed or pressured. What truly solidified my trust in Keith was his transparency throughout the entire process. He was upfront about pricing, financing options, and any potential extras, ensuring that there were no hidden surprises down the road. It's this level of integrity that sets Keith apart from the countless other salespeople I've encountered in the past. When it came time to finalize the deal, Keith continued to go above and beyond. He walked me through each step of the paperwork with patience, ensuring that I understood every detail before signing. He even took the time to explain the various warranties and after-sales services available, emphasizing the dealership's commitment to customer satisfaction long after the sale was completed. I was sold and I knew it was the right decision, one I've been confident with to this day a bit more than 2 and a half years later! Looking back on my experience, I can confidently say that Keith played a pivotal role in making my car buying journey a memorable and genuinely enjoyable one. His dedication, transparency, and genuine care for his customers set a standard that other salespeople should strive to emulate. In an industry where trust can often be hard to come by, Keith's approach is a shining example of how exceptional customer service can make all the difference. To Keith, I extend my heartfelt gratitude for making my Mazda purchase not only a transaction but a meaningful and enriching experience. If you're in the market for a new car and want a refreshing, hassle-free, and truly enjoyable car buying experience, do yourself a favor and seek out Keith at this dealership. Trust me, you won't be disappointed. Thank you, Keith, for reminding me that exceptional customer service is still alive and well in the automotive industry. You've earned a customer for life, and I will not hesitate to recommend you and this dealership to friends, family, and anyone in search of a new car! Warmest regards, Erick read more

Keith Morita helped me in my car buying process in mid-May. He is a tremendous individual that brings a whole new standard to car salesmanship. Not only is Keith extremely knowledgable about Mazda, and cars in general, he's also great at listening to your values and pairing you with a vehicle that honors your lifestyle. Keith shows genuine interest in you and takes care of you every step along the way. At the end of the day, you leave with a great car, as well as a great friend. I purchased a brand new 2023 Mazda 3 2.5 S Carbon Edition in Polymetal Grey Metallic and I've already put 3,600 miles on it since starting at only 7 miles!! My previous vehicle was a 2012 Mazda 3, and as the years went by, my appreciation for the car increased, so I couldn't help but get the newest version of the car once the time came. While both cars are fantastic, it's obvious how much Mazda has advanced and it really shows in their new lineup this year. There are so many vehicles across different brands that cost roughly the same price (24k-30k) with similar specs, but what Mazda has done is drive up the quality of their interior and attention to detail in the curvature of their exterior. It feels more like a $65k car, except its half the price and totally underrated on the road among the more common.. If you're trying to decide on a new car, come to Dublin Mazda and ask for Keith! He'll take care of you and you'll leave feeling heard and satisfied. Bring the car back for regular maintenance and you'll always receive great service from anyone behind the desk, the parts department, and the shop! read more

I would like to express my sincere gratitude to Mr. Keith Morita. While searching online for a vehicle for my son I found a Civic of interest at Dublin Mazda. When I reached out on Sunday my call was answered within 1 ring! I was invited to come in and view the Honda Civic. Upon my arrival I was greeted by Mr. Morita who already had the Civic staged & waiting for me, along with a VIP letter placed in the vehicle with my name, and keys in hand! I have yet to experience such attention to detail and utmost professionalism from a Dealership Sales representative. I HIGHLY recommend dealing with Mr. Morita for your next vehicle purchase, I assure you will not be disappointed. read more

I returned my leased car 2 months early and didn't buy a new one. I expected to pay the remaining months and fees, but they waived all of that. That was a pleasant surprise and very unexpected given that I didn't go with another vehicle. I also came here for service 4-5 times and it was always done quickly and with no issues. Dublin Mazda is a dealer I can recommend and that's rare in this world. read more

I had the pleasure of working with Mike Barrilleaux at Dublin Mazda, and I highly recommend him! From start to finish, Mike made the car buying experience seamless and enjoyable. He is friendly, knowledgeable, attentive, and genuinely cared about making sure I was happy with the vehicle I selected. I called Mike at 4:30 on a Saturday and asked him if I could come to see a few vehicles that I had seen online. I live an hour away so got there at 5:30, and Mike met me and patiently showed me the vehicles and answered my many questions as we went for a test drive. He walked me through all my options and made sure that I fully understood everything and felt confident in my decisions about the car and payment process. I did not feel any pressure from Mike even though it was getting late and past the 7:00 pm closing time. Mike stayed until after 10:00 pm to have the car detailed, the paperwork completed, and to help me set up my garage opener button and radio channels, while pointing out other helpful features of the car's technology. Many thanks to Mike and also to John who talked me through the financing paperwork in a timely and efficient manner. Their personal and friendly approach made me feel like I was in great hands the entire time. Thanks to their excellent care, I drove off the lot with my new car that night feeling excited and happy. If you're looking for outstanding service and a great experience, look no further than Mike and John at Dublin Mazda! read more

Rude, insensitive, unprofessional, untrustworthy. After being called 70 miles away on an agreed OTD quote, we were denied the quote for no reason, not allowed to meet with the salesperson who offered the quote, and then extremely rudely asked to leave the premises when we asked if we could wait to talk to the salesperson who invited us. After all of this, I get an automated email that talks about how they treat their customers with courtesy and respect. Don't waste your time here. If you still decide to go, do not believe their words on face value, and take every step cautiously. read more

Keith Morita is amazing! I came to pick up my Mazda 3 today and he spent an hour walking me through all the cool features of the car. He is really knowledgeable, kind and helpful. It was a nice experience. Suman sold me the car and he was also really helpful and knowledgeable. I highly recommend both of them :) read more

had a pleasant, professional , painless experience purchasing my new cx-50 from keith morita. i highly recommend keith for his no pressure service , which continues well after my purchase. thank you keith morita , heather in service, and carlitos farias for the recomdation. from richie o. read more

I can see a lot of people have very positive reviews with this location, I think my overall experience was mediocre at best. I came here for some services on our car. Honestly, I felt like the service on the car was okay but for some reason, I felt uneasy and not fully informed about the services from the staff. Although the person was nice, I felt like there was some miscommunication. When I tried calling the office, I could not get hold of anyone. I tried calling several times. I needed to make arrangements to pick up my car but no one was there to help. It was more frustrating than it should be. read more

Unfortunately downgrading to ZERO stars for service. Bought a NEW car and had a battery issue ( the car is 8 months old)! Got stuck in a parking lot after work, would not start. Called Mazda auto service: TWO HOUR WAIT!! Called AAA and they were there in 30 min. He stated the battery was dead, it would only hold a charge enough to get home or to dealer. I barely made it to the dealer. They REFUSED to replace the battery. INSISTED they give it a deep charge while I waited for 2 hours. Drove home and the next morning??? DEAD BATTERY AGAIN! Decided to call the Manager in Concord, they got me in after getting AAA out again! They REPLACED the battery. This is a NEW CAR! Go on reddit and find out it's a KNOWN PROBLEM. Stay away from Mazda Dublin. read more

Today I officially became a member of the Mazda family. After being a Honda owner for decades, and highly considering the purchase of a new CR-V, that all quickly changed once I set foot on the Mazda dealership lot! The moment my wife and I arrived, we were warmly greeted and welcomed by Troy D, who overall was excellent, professional, attentive to our needs in what we were looking for in a vehicle and our budget expectations. With his knowledge and attentiveness to the details in what we were looking for, he helped us in deciding the car of our choice - a Mazda CX-50. His communication, commitment to us (the customer), and his overall care made this whole experience one of a kind! We did leave the lot without purchasing the vehicle at first, and deciding to checkout and compare the decision in us wanting to purchase the vehicle from Mazda. We visited Honda and Toyota dealerships, which were a let down in their service and care for their customers needs. With us being away, Troy kept in constant communication with us in continuing to provide us with information we were seeking. He wasn't overwhelming or pushy in wanting to just make a sale. He genuinely cared for our needs and invitingly offered us the deal we couldn't say no to!! In the end, we did purchase the car of our choice just as we wanted. But we know we couldn't do it without the professionalism and help of Troy!! I am proud to be a new member of the Mazda family! And I can't forget to not mention Harry (Finance Specialist) who was of great help in the process and made the overall experience that much more cherished!! I definitely recommend this place to family, friends, and anyone looking into purchasing a car. You not only get a new car, you get a new family for life! Thank you Troy!! read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

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Sales and I agreed on an OTD price 41666 on phone. I wanted to have the price written down in email because it would cost me an 1.5h round trip. Sales refused. I double checked with sales the price we agreed on. I grabbed my check and took a Uber to the dealership. I provided S-plan pin, registration of my current Mazda car, went through credit check (not sure why, I don't want financing), all the stuff. Then I was presented an MSRP of 42xxx. I said this was not the price we agreed on. Sales left. Manager (? not sure) came, gave me a price of 41888, told me I could walk away if I don't accept. I walked away. Sales came out and said they could do 41666. I didn't want it any more. I couldn't find my phone when I was about to leave. I returned to look for the phone. I found the phone. They offered the price of 41666 again. I felt so sad and broke out crying. I asked for a lower price 41500. They refused. I left. They texted me that 41500 is ok. I'm on my way to another dealership now. Before this trip, I drove my current Mazda 3 to my office to leave more space for my expectant Miata. But it turned out that I came back in my friend's Miata crying all the way. My friend gifted me a Miata cap in Dublin Mazda, but I didn't put it on there. read more

This is a review for the parts counter at Dublin Mazda. Came in to buy some obscure parts at the parts counter. Was promptly welcomed and greeted warmly by Miles. I gave him the part numbers I wanted and he had them ordered from an LA dealership. They came in the next day. When I came in to pick them up with my old parts as reference it turns out I had given Miles the wrong part #s. Miles, clearly a saint, apologized to me for MY mistake, quickly found the correct part numbers. he had one of them in stock in Dublin, and directed me to another local Mazda dealership for the remainder, even calling the other dealership personally to put the parts on hold for me while I drove to get them. He's a hard-working go-getter, and deserves special consideration from the dealership for his good attitude and customer service. Keep up the good work, Miles! ;) read more

Sam is beyond AMAZING!! If you're looking to buy a Mazda, come to Dublin Mazda and ask for Sam. He will absolutely take care of you as if you are a friend or family member. He truly cares about the big decision you are about to make and will do everything in his power to help you make the best choice. Thank you, Sam! read more

I had great experiences here up until my last service appointment in July 2022, with reasonable annual maintenance costs around $500. But at my last appointment I was greatly overcharged & price-gouged for the following replacements: front lower control arm, drive belt tensioner, front brake pad + rotor resurface. The maximum end of the range for those replacements is around $1250-1500 for parts and labor, but I paid more than double that ($2624), bringing my overall maintenance costs for my CX-5 to more than $1000 per year (got it with 57.5k miles in mid-2019 and drive less than 10k miles/year). I wish I had gotten a second opinion and not fell for their false sense of urgency ("Car could break down at any moment" - didn't drive any differently at the time). I will be taking my car locally for service now, as that kind of markup is just ridiculous. And for part replacements that are relatively minor in the grand scheme of things (not talking about an alternator or transmission replacement!!). Would recommend you only take your car here for the minimum package and/or with service offers, and go to a local place like Oceanworks Berkeley for regular service and part replacement. Front Brake Pad Replacement + Resurfacing: Charged $639.85, KBB Fair Range $353-413 Belt Tensioner Replacement: Charged $433.57, Fair Range $100-400 Front Control Arm Replacement: Charged $1060.11, Fair Range $500-700 (2x the price for parts!!) read more

I reached out to Dublin Mazda about a car I was interested in. Michael got back to me fairly quickly with an offer. I replied to his email, but never heard back. Poor customer service. read more

Just bought a "certified" Mazda and the vehicle was delivered without cleaning. Soda stains, dirt in storage area and unclean door jambs after 3 days of waiting for the car. ( pics attached) Contacted the management to resolve but the owner wasn't really interested to help out and instead sounded like he's doing a favor by selling a car. Tip: don't believe in their sales guy's assurance to take care of things but check it yourself. read more

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Friendly and very helpful.. If I could I would another car from them .. Dan is the man he help me and communicate everyday with all the steps Elvis is an awesome guy very helpful and honest thank you mazda dublin I love my car read more

Keith Morita helped me out with a speed 3 that caught my eye! He allowed me to take my time, never pushed me to try to sell me the car and is also extremely knowledgeable about cars. I gave it a lot of thought and finally decided to make the purchase, very fair price. I'm very happy with my purchase and appreciate Keith being very polite and never pushing me to buy it. He was helpful throughout the entire time. Thank you Keith! read more

Don't go to Dublin Mazda, avoid it at all costs! They are unprofessional and don't respect their clients. I bought a 2019 Honda civic sport hatchback from Dublin Mazda in November. I had a pre-purchase inspection done on the car but nothing wrong was reported at the time. In December I went to a Honda dealership for accessories. They pointed out that the car is missing its front bumper grille from its splash shield, exposing the internal components. Salesman Keith Morita did not mention the issue at the time of purchase. Photos Keith Morita took of the car prove that the grille was missing at the time of purchase. I notified Keith Morita about the issue. He denied knowing anything about it and said someone from the service department is going to reach out to me. No one did. He did not offer me any solutions and it became very hard to reach him despite calling him numerous times. Dublin Mazda went silent and I was worried about further damage/rusting of internal components. Since I was on the road, I had to get the car fixed at a Honda dealership in early January amid this uncertainty. I then emailed the grille hardware cost and labor charges with receipts (more than $1k) to Keith Morita. Keith Morita told me, the manager will reach out. After trying more than fifteen times for several weeks and receiving false hopes, I was finally able to speak to manager Keith (his name is also Keith). He told me I should not have had the car fixed. Manager Keith also emphatically said Keith Morita had asked me to bring the car to Dublin Mazda and they could have gotten it fixed. This is not true. They could have checked call recordings (they monitor calls) and messages between Keith Morita and me to see that Keith Morita did not offer me any solutions. In the end, manager Keith told me they could do nothing about the issue. I hoped to be treated fairly and transparently for someone buying a car for more than $20k. I have been more than accommodating regarding this issue at every step. But the evasive behavior and gaslighting on Dublin Mazda's part have been very unreasonable. It's very clear that they don't respect their customers. I would recommend other buyers to go somewhere where they will be valued. read more

Warning! Do not take your vehicle or business to Dublin Mazda! There is someone named Jesus Vega that works in the Service department as the Assistant Service Manager - the service he provides is horrendous; he does not belong in a customer facing position at any company as his sole focus is to "make a living" (not serve his customers) as he so kindly pointed out. More Info: Dublin Mazda sends a video of the technician inspecting the owner's vehicle when service is being performed. For my fiancé's situation, the technician clearing stated/demonstrated twice during the video that the suspension was leaking (thus correcting the issue would be covered under the warranty applicable to this situation). Jesus (Mazda rep), however, proceeded to say how it's not actually leaking, but rather seepage, which does not qualify for Mazda to make repairs under the warranty. It's astounding that this guy behind the counter is able to dictate to the customer different facts of what is going on with the serviced vehicle than what the technician who did the actual inspection found and reported to the customer. Facts aside, I proceed to ask Jesus to do what's right and repair the vehicle's issues that were identified by the technician...what came next is the reason I will never go back to Dublin Mazda - Jesus proceeded to explain how the technician didn't know what he was doing/saying (which is more cause for concern of what else could be wrong with the vehicle if true), but rather he (Jesus) looked at it and corrected the analysis (contrary to what the video that was sent to the customer stated). Additionally, when I asked to speak to Jesus' manager, he responded by telling me he is the manager multiple times. I eventually asked for him to bring over whomever he reports to, and which point he continued to tell me that I'm talking to him already and he is the manager. Once I looked at his business card, which read "Assistant Service Manager", I pointed out to Jesus that there would be a "Service Manager" that I would like to speak to since it clearly states he is an assistant - his knee jerk response was to defensively tell me I was denouncing his title...not to acknowledge there is a Manger I could speak to. As Jesus proceed to be stubborn and try and tell me how he could teach me what they need to teach their technician, I informed him it's not my responsibility to be taught how Mazda should be inspecting cars in relation to warranties (in extreme frustration at this point). He proceeded to downplay my frustration, and eventually told me "we are all just trying to make a living here". Well, that's great for Jesus, but the reason I/my fiancé were at Dublin Mazda was to ensure we are able to safely drive my fiancé's Mazda vehicle; that was clearly not his concern. read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

This review is for their service department. Just want to mention I've been helped by Anthony Green and Justin Tillson. They are both great and very helpful! Anthony updated the Mazda Connect system for me to help see if the ghost touch issue code would pop up later. He didn't have to do it but he did! I was most recently helped by Justin and I mentioned the ghost touch was still happening so he helped me out with the replacement of the screen. They do a complimentary wash during service but I was pleasantly surprised that they did a quick clean in the interior as well! read more

I've been coming here to service my car for awhile. I made an appointment to get my Brake rotors and pads replaced. The Service guy gave qoute of $800 for labor! I was supplying the parts rotors and pads. They want to charge $800 for about a 2hr job. Since when is labor rate $400hr? I had my rear rotors and pads changed at end of 2019 at this same dealer. I also supply the parts. They charged me $135hr labor for rear rotors and pads replacement. How did $135hr labor rate went to $800? Even at $200hr it still wont cost more than $500. They are definitely price gouging for slow business. I won't be taking my car here anymore. read more

I have purchased several cars from Mr Keith. He is the General Sales Manager and has always taken care of me with more than fair pricing and I would recommend you walk in and introduce yourself. You will be greeted by a professional. He and his team walked me through my first car experience at another dealership many years ago which can be grueling for many. His team made it absolutely seem less. Thanks again Keith Thanks Keith read more

I like my car, but had a bad experience purchasing the car about a year ago. It was my first time buying a car by myself and it was a classic experience of feeling very pressured, rushed, and taken advantage of. I was very specific with the make and color I wanted saying they had it in stock- drove all the way out to Dublin from SF just to get it to find out that it was not actually at their store but rather their sister store in Tracy. They had me test drive another car and did not show me the car I purchased until after I bought it. They also only accept checks and that was a headache. Overall the process took 6/7 hours. When I was in the financing office I continued to ask questions about the maintenance package they were pressuring me to buy, as I did not understand and they were clearly annoyed with me (also the SF dealer where I get it serviced also said this is a weird maintenance package they have never seen before). At one point I said maybe I should not move forward with the purchase and he said his boss would kill him if he did make this sale. Lastly, they sold me a car with some missing parts and I have continued to follow up trying to ask for reimbursement for the parts I had to buy that should have come with the car to no avail. I have pictures showing that the parts were missing when they bought me the car, but before I showed them to the owner he insinuated that I was lying and that it was not possible. He said he would send me check months ago once he saw the pictures (did not notice what was missing because for the first time I saw my car it was dark by that point it had taken so long) but that has still not come. Oh, and they also gave me the least amount for the trade in value of my previous car than other dealers I was considering. In retrospect I should have walked away. I would not recommend going here. read more

All of their cars has a addon called "Mazda protection package" which is basically door edge guard and wheel lock and they charge $1599 for it. The door edge guard is just the clear plastic U channel which you can get it from Autozone for $5 for 2 pieces and their wheel lock is $75 at most. The total cost is about $100 and they put this Mandatory addon asking for $1599. This is totally a scam. read more

Dublin Mazda - This Mazda protection package is mandatory add on for every single car in this dealer. Beware. - Car Dealers Near Me - Dublin, California

After being in the market for 10 months, I finally purchased my red CX-5! I have strong loyalty to Mazda's brand because of its reliability and its unique and heavenly beautiful red color :-) I have lots of thanks to my dealer, Keith Morita! Unlike some other dealers at other stores who can make customers feel pressured to make decision quickly, Keith is so patient, friendly, and knowledgeable. I especially appreciate the way he makes a customer feel important and respected. When I arrived for my appointment with him, I noticed he already had a paper printed "VIP Tammy" and displayed at the front window of the red CX 5 I was interested in buying. During the test drive, he thoroughly explained me all the safety features and accessories on the car and made sure I had all the information. I am really surprised that he took me to the freeway to demonstrate the cruise control! After then, he honestly offered me different payment options, helped me work out the credit check for the finance option (my multiple income source makes it more complicated for credit check), and allowed me to decide on my own. He also went over all the paperwork carefully with me before I signed. Keith is also good at relaxing a customer. I have never made such a big purchase before buying this Mazda so it can be stressful, but the way he chatted with me while doing business made my buying process more comfortable. At the end, he was very cheerful; he took a photo of me and my bf with my new car, celebrated with me. His undivided attention and dedication are invaluable! read more

Dublin Mazda - A big moment in my life- purchased my red CX-5 ! - Car Dealers Near Me - Dublin, California

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I worked with Keith Morita when discussing, test-driving and ultimately purchasing a certified pre-owned Mazda. Keith was extremely knowledgeable, answered all of my questions, demonstrated many of the car's features during the test drive, and took all the time I needed in order to make a decision. I would have no problem working with Keith again in the future, the dealership is nice, and the staff friendly and helpful. read more

Great Dealership! This would be my 3rd Mazda and I can say that I'm a loyal customer! Recent purchase was a 2019 Charcoal Grey CX-9 Grand touring. She is a BEAST! Fully loaded with all new tech. Gentlemen who helped me with this deal was Keith Morita. He welcomed me asked if I wanted anything always a great start. We chatted for a good bit and we just vibed! Took me on a test drive in a 2019 CX-9 Grand touring. Just driving her I already knew with all these new features that our 2017 didn't have I just fell in love. This might be the day I trade the old one in. Knowing me I'm walking out this place with a new whip lol. All I wanted to do was service our car and go home lol. Sitting there for several hours with nothing in my stomach dying of hunger waiting for finance to finish up with paperwork with another customer just seemed so long. Finally got in with John in Finance signed those papers and I'm an owner of a new 2019 CX-9. Thanks to Keith Morita who was an awesome Rep! He didn't push me or was at all aggressive trying to make a deal. Anyone that comes to this dealership you will meet great staff from Service Department (Anthony!!!) to the front desk. Look forward to seeing you guys again and the future! read more

Do not come here! They are ripping people off! I came here for an oil change for my Mazda earlier this week and while the customer service agents are friendly; they are ripping people off. After my oil change & overall car inspection they told me I needed to get my timing cover gasket repaired which would be a total of $1493. After hearing this, I took my car to another automotive center for a 2nd opinion, and they discovered that nothing was even wrong with my timing cover gasket and that it was actually my power steering oil part that needed to be repaired! I couldn't believe it! I'm so glad I got a 2nd opinion because I would've been paying almost $1500.00 for something that didn't need to be fixed. Another thing, their prices are outrageous, since going with another auto center I've saved over $1200.00. I'm extremely disappointed in Mazda for this and won't be coming back here or recommending. I also probably won't be buying another Mazda after this since this is how they treat their long-standing customers. read more

If I could give zero I would. The sales department is awful. All LIARS. They don't want to disclose maintenance records or a loan breakdown all very shady. Then they lie about delivery. They must only deliver to certain races. Very discriminated against is how they treated me. Being yelled at and told that the salesman didn't want to work with me only after I told the manager the salesperson set up a credit application. Then disappeared for days. I would not recommend this bunch of liars. read more

The worst experience buying a certified car from Dublin Mazda. Customer service does not have any meaning in this dealerships .

Let's just start with an exceptional experience working with Keith Morita . I inquired about one if there used vehicles and was kindly followed up by a representative from the dealership. Once I confirmed an appointment, I received reminder emails and phone calls. The day of my appointment I received text messages with a photo of the car I was interested in saying it was ready for me to come and see. I was initially amazed at how nice and up to date the dealerships decor was. Mazda has definitely step up there game all around in the recent years. My product specialist, Keith was kind and very approachable. Greets me with hand out, a smile from what I could tell from behind the mask, and a warm welcome. Keith is amazing and is not like any sales person I have worked with before. He was kind, patient, and most notably, a down to earth genuine person. My partner and I immediately hit it off with him. Overall I got a great deal on a wonderful used cx9, definitely check those out. I would say this was an overall great experience and worth coming from the South Bay to purchase a vehicle at Dublin Mazda. Keith, if you read this, thank you for being amazing and making us feel like family. If your looking for a great vehicle, look no further than Dublin Mazda! Thanks again, Keith! read more

These folks agreed on a price on phone, however then tried to re-open negotiation when I got there. And this happened not just once but twice. Way to make a deal! read more

I brought my CX-5 in for service last week, and I was very pleasantly surprised by all the adjustments that they have made for COVID19, and their service is great as usual. When I checked in, Damon took my information and I got a text confirming my number. My husband picked me up, and a few hours later Damon texts me a link to a video that shows a technician going over my car. The video starts with the hood open, my license plate showing, and he goes over different aspects of the car. It then moves onto the bottom of the car after they lift it. Damon then texts me with what needs to be done, cost, what's covered under warranty, etc. The invoice, payment link and my next appointment (I needed my car back so I had to schedule another appointment for the work to be done) was all done over text or online. They speak my language - no phone calls, everything was over text or websites. And he was prompt with responses. If COVID19 is a concern for you, they do a good job keeping things safe here. The only thing that exchanged hands were my keys and the printed invoice at the end. My car was returned to me vacuumed and clean, and I'm not hesitating to bring my car back on Monday for the other items to be repaired. read more

Updated: Felt like updating this months later based on the reply of their representative on this review. He mentioned "this isn't a typical experience." yet based on my review on how their adolescent employee responded to me (Sorry guys, young employees say more about your business than I'm sure you'd like) this is absolutely a recurrence at service pickup. Your employee mentioned that it happens "A lot" and even said HOW it happens. Don't set off a B.S. meter for me - it's not appreciated. Next time reach out to make it right - not to justify with a lame excuse. read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

Buying a car during this time is extremely stressful due to the current market and lack of inventory. Dublin Mazda was able to provide us with a positive experience despite the challenges of the time. After spending a large amount of time in researching the perfect car for my sister, we decided on a couple options. We finally ended up purchasing a Mazda due to the efficiency and transparency of Dublin Mazda. I must've gotten on the phone with at least 15 sales reps at different dealerships to try to get a quote on a potential car. Elvis, the sales rep at Dublin Mazda, stood out due to his casual and humorous demeanor. Most importantly, he was able to lock down a price that I was happy with on a car that I was eyeing on. I asked direct questions about the price (and potential catches/markups), and Elvis gladly answered my questions without giving me a hard time. My only complaint during the process is that when the vehicle arrived, I received a call to come take a look, and that the car would not be reserved for me if I don't show up on the same day. I understand where the dealership is coming from based on the market, but it was quite challenging for me to move around my schedule to show up. Upon arrival, I was extremely pleased with the buying process. Elvis did an excellent job showing me the features of the car and walking me through the process. I appreciated the friendliness and warm welcome from the manager Sam. Rose also did a fabulous job with the finance and contract process. When I shared that I needed to rush back to pick up my son from childcare, they made sure I was able to finish paperwork asap and head out. Overall-- I strongly recommend Dublin Mazda without reservations if you're looking an easy car buying process with a team of people whom you will find reliable. read more