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    D's Pet City

    3.6 (5 reviews)

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    PetSmart

    PetSmart

    3.3
    (108 reviews)

    I will NEVER bring my dog here again…read more Scheduled for a 9:30AM grooming appointment and told it would be a 3-4 hour wait. I have a chunky longhaired chihuahua, asked for a trim and paid for extras like nail grind, tooth brush, etc. Waited until the 4.5 hour mark to call and check up on her, was told it would be another thirty to forty five minutes and they would ring me when she was ready. Okay, fine. I waited another hour and a half without getting a call, and decided that was enough. Get to the store (she's been here 6 hours at this point) and the groomer is just BARELY starting on her haircut. So wtf have you been doing with my dog this entire time? The groomer tells me 20 more minutes, she'd just gotten off her lunch break. I wait another hour in store before they're finished, and I am infuriated. No apologies, just excuse after excuse. "Oh the groomer is new, oh we're busy today, oh your dog needed extra attention for some matting she had". Bull. They charge me $86 and by the time I get home, I realize that she still has matting in her coat, her nails have not been trimmed, and her teeth have not been brushed. So what the actual f did I pay for and wait 7.5 hours for? Not to mention, the dogs are stuck in cages the entire time they're back there and have no choice but to urinate and defecate in these cages since they're not being taken out. God awful experience. Don't use Kara, don't use this location period. I'll be finding my dog a new groomer that's actually capable of doing their work in a timely manner.

    I drove over From Lancaster to search for low phosphorus cat food because I can tell my sweet…read morecalico is suffering from chronic kidney disease, losing weight and muscle mass, and I will be losing her. She is my life! My very heart. I live alone and she means so much to me. I lost my job three weeks ago and have just a few temp days of work to fill in the gaps. So I bought just two cans. At the checkout, the very kind cashier who had helped me locate the specific brand I was searching for offered me two more cans that were samples left by the rep who is there not long before. Since she searched for some little tubes of specialty pate and gave 4 of those to me also for free. At that point, I started to lose it. My eyes filled with tears and my throat choked up. I was about to unravel. I couldn't even speak because I knew I'd start bawling. I could only whisper. The poor gal thought I was angry because my face was all red and tense. No. I was trying so hard not to cry. All I could do is whisper "Thank you. Thank you so much." She has no idea how deeply that little bit of kindness touched my heart. I've spent hours and hours looking for work and sending out resumes only to hear nothing. I don't want to lose my cat at this time, too. She's my girl...my only company at night and has the best, sweetest disposition. Thank you for your kindness.

    D's Pet City - petstore - Updated July 2026

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