This is the worse groomer I have EVER been to. I have never had such horrible service with any kind of retail shop let alone a groomer. The first time I took my dogs there we opted to have all services done (wash, hair cut, nail trim, anal extractions and teeth brushing). We had to pay extra for the teeth brushing and we were able to wipe food from that morning and hair off our dogs teeth. The second time I brought my dogs to them to ONLY be washed and nothing else, I did not want them to have their hair cut or to have any of the other services done. The groomer said that was no problem and that they would be done shortly. After 5 hours of being at the groomers we received a call that they were completed. When we arrived and were paying before they brought out our dogs they charged us the full price for what it would cost to cut their hair, trim nails, and anal glad extractions. It was only then that they told us that there was no way they could only charge us for a wash and they would have to charge us for all the services. We reluctantly paid but when they brought the dogs out, their hair was cut and the works was done on them....I specifically DID NOT want them to take a pair of scissors to my dogs in the least bit and they completely ignored my request and did it anyway. When I brought the issue up the managers and owners they were incredibly rude and disrespectful to the point that when I pointed out a problem that I had with my service, they completely turned it around on me and started yelling at me about how I was wrong and should have asked more questions. I was then yelled at by a young female groomer named Athena, that she was not Petsmart or Petco and could not do all that I wanted and how I wanted it, and that they don't have minimum packages. She then didn't even finish yelling at me before abruptly handing the phone off to the owner where he in turn finished yelling at me. I will NEVER bring my dogs back to this place and I highly suggest that everyone do the same. They were incredibly rude and extremely overpriced anyway! We will now continue using The Groomery in Rosamond (http://www.groomery.biz/). Even though we have to drive a little farther away from home, It is well worth it! They are EXTREMELY fair with their prices, they give you exactly what you ask for and you can see in their actions and attitudes that they genuinely love animals and their owners. read more