Update: Apparently the owners must be upset with my original review, which is this one posted. They flagged my review so Yelp removed it after being posted a year & a half ago. Like seriously? The owners need to learn how to take criticism. They are responsible for their actions, if they don't like people writing bad reviews, they should learn some respect and treat customers right. Don't loose customers over being greedy. If my review continues to get deleted, I will continue to post it. It's not ok to try and hide the way you treat your customers.
Where should I start with this ghetto & greedy store. I went in today for a collar & a dog tag, They have this young uneducated girl working by herself. The whole time she's helping me out she's calling the owner asking how to do the engraving on the dog tag, on how to cancel an order & the list goes on! Clearly no one has trained this girl on how to run the store. I ignored it simply because she was new. On my way home I noticed the name on the tag was actually engraved on the wrong side, I called the store and let the young lady know she actually put the name on the wrong side! Her answer was "Ok bring it in so I can make you a new one"...! She calls me back to let me know the owner said I'm wrong and she's not giving me a new tag because there's nothing wrong with the one I have. I take my happy self back to the store & My response to what the owner had to say was Either I get a new tag or I want my money back. They have the owner on speaker phone she's yelling at me talking about your not getting your money back your wrong, Leave are store or come back on Monday. Come back on Monday for what? I let the young lady know I have nothing to talk to the owner about, She made the mistake & was supposed to correct it. Apparently the owner didn't like he fact that I didn't want to speak to her so she said she'll be on her way shortly. I waited & waited finally 2 cars pull up ha! Surprise The whole family shows up (The Mother, Father & Daughter) By their demeanor I can tell they were ready to Argue, 1st person I speak to was the fat daughter she didn't let me explain anything right of the bat she tells me your not getting a new tag or your money back so leave the store or I'm calling the cops ha! Always trying to intimidate someone with the cops like we care. Mind you this is all over a $12.00 tag that their employee messed up nothing I did wrong. 2nd person to literally get in my face was the old man, He started yelling acting like a female trying argue, I'm laughing because I'm trying to explain ONCE AGAIN they are WRONG. 3rd Person to get loud just to try to prove a point was the Mom by the looks of it I can see where the daughter got her messed up attitude from. She had the nerve to talk to me like I was stupid. They were all rude as hell All standing around me yelling. Whatever happen to the Customer is always RIGHT? THESE PEOPLE MAKE ME SICK. It's obvious they didn't want to loose out on $12.00 DOLLARS wow. Next time take the proper steps to train your employees so they don't give the wrong information, She made the mistake but I was in the wrong Anyways good luck to anyone that supports this ghetto greedy business. read more