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    Granicy Square

    3.7 (19 reviews)
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    Recycling dropoff

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    Ask the Community - Granicy Square

    Review Highlights - Granicy Square

    “Have been friends w/owners Robert and Mim since high school, and that was a long time ago.”

    Mentioned in 2 reviews

    Read more highlights

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    PetSmart

    PetSmart

    (109 reviews)

    Everyone is so helpful when they have enough staff. Ariel is so knowledgeable and was very helpful.read more

    I will NEVER bring my dog here again…read more Scheduled for a 9:30AM grooming appointment and told it would be a 3-4 hour wait. I have a chunky longhaired chihuahua, asked for a trim and paid for extras like nail grind, tooth brush, etc. Waited until the 4.5 hour mark to call and check up on her, was told it would be another thirty to forty five minutes and they would ring me when she was ready. Okay, fine. I waited another hour and a half without getting a call, and decided that was enough. Get to the store (she's been here 6 hours at this point) and the groomer is just BARELY starting on her haircut. So wtf have you been doing with my dog this entire time? The groomer tells me 20 more minutes, she'd just gotten off her lunch break. I wait another hour in store before they're finished, and I am infuriated. No apologies, just excuse after excuse. "Oh the groomer is new, oh we're busy today, oh your dog needed extra attention for some matting she had". Bull. They charge me $86 and by the time I get home, I realize that she still has matting in her coat, her nails have not been trimmed, and her teeth have not been brushed. So what the actual f did I pay for and wait 7.5 hours for? Not to mention, the dogs are stuck in cages the entire time they're back there and have no choice but to urinate and defecate in these cages since they're not being taken out. God awful experience. Don't use Kara, don't use this location period. I'll be finding my dog a new groomer that's actually capable of doing their work in a timely manner.

    PetSmart

    PetSmart

    (138 reviews)

    Went in to take my dog Ben for a grooming appointment. It was the first time in a long time that…read morehe's been in for a grooming appointment and I was extremely worried about him being to reactive, hard to handle, etc but when he went in and was serviced by Monse, he seemed to have had a great time and she did a lovely job as well!! I relayed my anxiety about leaving him there for a few hours and she assured me she will do the best she can and if anything goes wrong to give me a call right away. Thankfully, that wasn't necessary and within 2 hours he was ready for pick up. His haircut came out great and he seemed so happy and confident coming out so I know he was treated well! I'd definitely recommend booking here with Monse for your pups next grooming service.

    After nine years as a PetSmart grooming customer, I am finally taking my business elsewhere…read more I have used PetSmart grooming on and off for approximately nine years, and for the past year I have been a very consistent customer, bringing my Golden Retriever in every two weeks for a bath and brush, along with a full grooming service every couple of months. Unfortunately, over the last several months, both the quality of the grooming and the way I am treated as a paying customer have deteriorated significantly. I have increasingly walked away feeling as though bringing my dog in is an inconvenience to the staff rather than a service I am paying for. More concerning, the attitude doesn't feel isolated to one employee. The overall environment and the dismissive response I've received from management have left me with the impression that this is being tolerated from the top down. What ultimately matters most to me, however, is how the animals are treated. We personally witnessed a groomer become visibly frustrated with a dog, grab the dog, hold up the grooming tool in her hand and say, "See this? This is going to be what cuts you if you keep moving." Watching that interaction made me extremely uncomfortable about leaving my own dog in this environment. When concerns have been brought to management, the response has felt dismissive. There may be acknowledgment of the issue, but there has been no meaningful apology or sense that the concerns of a long-term customer are being taken seriously. The actual grooming service has also become increasingly inconsistent. Services that we are told are included in what we pay for are sometimes simply not done. On several recent visits, I have picked up my dog and found that she was still wet. Appointments that routinely took three to four hours are now being completed in approximately two hours, while at the same time the quality and thoroughness have noticeably declined. I don't expect perfection. I do expect consistency, professionalism, the services I paid for, and above everything else a grooming environment where I feel completely comfortable leaving my dog. After nine years, I no longer feel that way. My daughter, who has also been a customer, has independently reached the same conclusion based on her experiences and is taking her dog elsewhere as well. This isn't a decision I've made because of one bad appointment. It is the result of a consistent decline in service, customer treatment, and ultimately my confidence in the environment where I am leaving my dog. Losing two established customers should matter. I hope PetSmart takes a serious look at what has changed in this grooming salon, because something clearly has.

    Granicy Square - petstore - Updated September 2026

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